Best Buy Flowood

the prices have gone up

Come here all the time, and they never have anything you need. Save yourself time and go to the Madison location.

Spent over $1,300 dollars on an open-box "excellent" condition laptop that has a dent in it. BestBuy's own policy states that excellent condition means no scratches or dents in the product. We purchased online and when we called the customer support number we were told that we had to take it into the store for assistance. So we made a 40-mile drive and took it to the store and the manager who helped us immediately acted like it wasn't their problem because we bought it online. It also seemed like she was blowing us off because it is a small dent and was sure to tell us the regular price was $1,699. I don't care what the regular price was! We paid over THIRTEEN HUNDRED DOLLARS for a damaged product that was NOT supposed to have any damage. How much would it have been listed for if they classified it as "good" condition and disclosed that the product had damage? For one, I can tell you we would have never purchased it in the first place and this would have all been avoided. I am concerned that there could be unseen damage on the backside of the screen that may cause a problem in the future and would have been happy with some sort of warranty to at least know if the screen went out in 6 months that it would be resolved. The manager eventually told us their computer wouldn't let them do anything and that they couldn't do anything with it because it was bought online, then told us to call the support line again and walked off. If you don't know what to do, why don't you do your job and call another manager or maybe an internal support line to figure out how to handle a situation? Instead the responsibility was thrown back on us. As a customer, I don't care if it was bought from BestBuy online or in-store, it was still bought from BestBuy in my eyes. And as someone who has run multiple businesses, I can tell you I would have made sure a customer spending that kind of money was happy before leaving the store. Being passed around from one customer service team to another and not getting any help after spending so much time and money on a damaged product is very aggravating. We used to buy all of our TV's, computers, sound bars, and more from this location. Used to, but I believe it's time to move on. What makes this worse is our TV started having issues just a few days ago and we were told it would be almost 2 weeks before Geek Squad could come look at it. Why did I pay extra for a warranty that takes 2 weeks for someone to even come look at it? I would have taken the TV with me today to exchange it for a new one after showing them the issue but instead we have to wait and I will have to take off work because BestBuy is unwilling to accommodate their customers. I understand they have to inspect it to make sure it's not just a simple fix. But I apparently don't even have the option to take it to the store myself to expedite this process because the agent on the phone told us the store wouldn't take in anything over 43 inches. (So they will be glad to take your money and sell you a 50, 65, 70 or 90 inch TV, but don't you dare take it back when you have a problem even if it's still covered under the warranty that you paid extra for.) It's not hard to plug the TV in, see that the software is up-to-date and that the big black line going down the screen and flashing is obviously a hardware issue. I can't wait to see how they plan on shirking responsibility on that as well because the manager we spoke to today about the laptop told us she was over Geek Squad. Great. At this point I have lost any hope that BestBuy will do something to take care of us. I'm sure when that manager reads this she will just be mad that she is being questioned about this incident instead of taking any responsibility for not helping us find a solution. Maybe she will just walk off from her boss like she did to us today. I may not even wait for Geek Squad on the TV. That and one other TV are all we have from BestBuy that still has warranty and it may be better to cut our losses and start doing business somewhere that takes their customers seriously.

Muy buena la tienda