Good assortment of merchandise and very friendly and helpful personnel.
Worker made me run out to my car for my ID just to tell me I couldn’t pick the order up, and was overall very rude and snappy with me
Response from Best Buy
July 01, 2026
Hello,
Thank you for taking the time to leave a review. It can be frustrating when you're asked for ID and you're not able to pick the order up, so we understand your disappointment. If you need assistance or want to formally document your review, please send a private message on social media. Please include Google Review 180952 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Absolutely terrible. Cannot get through to anyone at the store. You have to deal with some idiotic AI voice over the phone that eventually transfers you to India. Once you’re in India, it’s nothing but morons reading from a script and refusal to transfer you to the store. What should literally take a few minutes turned into hours! Finally someone told me that Bestbuy no longer answers the phones, emails, or call back requests from the store that it all goes to India now. There’s a reason why their stock went from $125 a share to $60 a share since they started doing this. Finally cancelled my order of over $3,000 and went to Cowboy Maloney where they actually answer the phone and want to deal with customers. It’s mind boggling that in 2026 a business still tries to pull this crap. Everyone blamed corporate. Fire whoever thought this was a great idea and fire whoever agreed with it. I’m sure your shareholders would love to know you’re ignoring customers.
Can't speak to a person at all when u call-
Response from Best Buy
June 19, 2026
Hi there!
Thank you for your feedback. We're so sorry to learn you're having trouble getting a hold of us—that is definitely not the experience we want for you!
For support, feel free to reach out to us on Facebook: https://bby.me/PiqW64, Instagram: https://bby.me/8P4ttd, or Twitter/X: https://bby.me/T5cWdT and reference Google review 174482 in the details you provide.