Called the store. AI BOT. Put me on hold. Can’t tell to a person.
Response from Best Buy
August 14, 2026
Hi, Steve,
Thank you for reaching out here to share this review, although we hate hearing you were placed on hold and never reached assistance. We can understand your feelings here, and would be happy to connect with you to see if we can help.
To get started, please send us a message on Facebook ( https://bby.me/tNN3Nw), Twitter/X ( https://bby.me/ojpIEK), or Instagram ( https://bby.me/F6Vyoh). Please also include a note stating you are reaching out from a Google review by including this reference number: 203203. We look forward to hearing from you!
Despite what some people have mentioned in their reviews, I have received excellent customer service at this Best Buy Location.
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I went in a week ago looking for a new GoPro MAX2 360 Camera. As soon as I passed the first aisle I had a guy ask if we needed anything. I told him what I was looking for. He got it, scanned it, rang me up and I was back in my truck in less than 5 minutes from the time I walked in.
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I went back yesterday because the GoPro was malfunctioning. They very quickly processed a return. Unfortunately there wasn't another one in stock (even though it showed it online) but they checked all the shelves and the cage to make sure.
I did not want to wait for one to be shipped to me. Fortunately, their very courteous sales lady "JJ" quickly located one in D'iberville and arranged curbside pickup for me. I was able to swing by and pick up the replacement with no issues.
⭐
I appreciate how their team is always willing to help out. I have looked over the profiles of some of the folks leaving bad reviews and it would appear as though they just have a terrible time everywhere they go. (maybe it's just them 👀)
💪💯👍
Started to have an issue with a customer service girl and a Manager named JJ flew in to save the Day! She was wonderful & she is the whole reason I am making this review!
Ordered a square through square, for same day pickup. The pickup person was super helpful and even showed me where he found the code for next time!