Anonymous
August 18, 2026
Do not buy all in one computer or you will be sorry.Every time it down loads you get locked out.Microsoft and best buy has are in together forcing you to buy the geek squad 200.00. Every time your locked out then you have to get a 32 digit number.Microsoft is a bunch of thieves.
Response from Best Buy
August 18, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/xYlP5C), Twitter/X (https://bby.me/tlsOJM), or Instagram (https://bby.me/DRuehz) with more information about your experience? Please begin your message with "This is regarding my Google Review #205492".
First I went to the Biloxi location to buy a $2,000 desktop and it was banged up in the box. They returned the item.
I went to their Gulfport location to get another one because they were out of stock.
After picking it up and bringing it home every plug on the system looked used and the computer didn't work. I was using a 7-year-old Chromebook that ran faster and processed more... They are selling refurbished items as brand new and trying to scam you into buying a used product without knowing it.
Response from Best Buy
August 17, 2026
We appreciate you taking the time to write us regarding your purchase, Zack. We understand it can be frustrating to make a purchase and then notice something is not right. Let's get this looked into further for you.
Please write us through our social media channels on Instagram (https://bby.me/yE4XAk), X/Twitter (https://bby.me/i6Y5PW) or Facebook (https://www. https://bby.me/dxzHML) with the details of your situation. Also add Google Review 204701. We look forward to hearing from you.
Called the store. AI BOT. Put me on hold. Can’t tell to a person.
Response from Best Buy
August 14, 2026
Hi, Steve,
Thank you for reaching out here to share this review, although we hate hearing you were placed on hold and never reached assistance. We can understand your feelings here, and would be happy to connect with you to see if we can help.
To get started, please send us a message on Facebook ( https://bby.me/tNN3Nw), Twitter/X ( https://bby.me/ojpIEK), or Instagram ( https://bby.me/F6Vyoh). Please also include a note stating you are reaching out from a Google review by including this reference number: 203203. We look forward to hearing from you!
Despite what some people have mentioned in their reviews, I have received excellent customer service at this Best Buy Location.
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I went in a week ago looking for a new GoPro MAX2 360 Camera. As soon as I passed the first aisle I had a guy ask if we needed anything. I told him what I was looking for. He got it, scanned it, rang me up and I was back in my truck in less than 5 minutes from the time I walked in.
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I went back yesterday because the GoPro was malfunctioning. They very quickly processed a return. Unfortunately there wasn't another one in stock (even though it showed it online) but they checked all the shelves and the cage to make sure.
I did not want to wait for one to be shipped to me. Fortunately, their very courteous sales lady "JJ" quickly located one in D'iberville and arranged curbside pickup for me. I was able to swing by and pick up the replacement with no issues.
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I appreciate how their team is always willing to help out. I have looked over the profiles of some of the folks leaving bad reviews and it would appear as though they just have a terrible time everywhere they go. (maybe it's just them 👀)
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