Be very careful with this place. I own several businesses and use to have a credit card with them. I bet with security cameras, computers, and tv’s. We’ve spent 150k in the last five years.
They will trick you into an ins plan. They act like it’s a one time charge but it’s every year and it doesn’t cover anything.
They added that charge to my card and then acted like I was late paying it. I didn’t even know I had it.
When I canceled my card. They tried to do it again and I told the girl what happen. She said this isn’t that. I don’t know what that was.
I said well I’ll take it. I paid cash for iPad and then she wanted my card. I said if it’s a one time charge why do you need my card. Then she said oh it is a recurring charge. Crooks
My wife’s Mac had problems so I took it up there and I remember
I had that insurance
So I said hey I had that insurance. They said that only works for bugs.
I’ve never even heard of Apple having bugs
Response from Best Buy
February 16, 2025
Hello,
Thanks for taking the time to share your feedback with us. I understand finding that the plan that you were signed up for, didn't cover your wife's Mac, as expected, wouldn't have been welcome news. I'd like to have our corporate team review this further with you.
Please send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and mention your "Google review 64820047" in your message to us.
Sincerely,
^Melissa
Found what I was looking for.
Price of item seems quite fair.
This is the second time I've been fooled by Best Buy. Last week I went in to ask about a certain product, this employee said they would have them on the shelves tomorrow morning. I show and not a single one was in store. The second time was today when the previous night Best Buy said online that they were only selling this product in stores. I show up an hour early hoping I can grab one of these products. When the door finally opens they only had one on the shelf. No more in the back was what I was told. What's the point of saying you're going to have them on the shelves if it's only going to be one. Wasted my time, employees weren't helpful and felt like I was deceived. Probably would happen again if I went on the same mission there. Can't trust this Best Buy for honesty.
Response from Best Buy
January 22, 2025
Hello, Vision,
Thank you for taking the time to share your recent experience here on Google. We understand how important excellent customer service can be, and know we would be reaching out at well! We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64717754
regards,
^Brandon
Nothing good to say about this place....I will never shop there again EVER....
Response from Best Buy
January 18, 2025
Hi, Steve,
Thank you for your review. It sounds like your recent interaction with us wasn't as positive as we would have hoped. We truly strive to provide the best service possible, and we value your thoughts on what may have gone wrong as it helps us continue to improve.
So that we can formally document your feedback, and address any additional concerns you may have, please send us a private message or DM using any of the links below that includes your full name, phone number, and email address. Be sure to mention your Google review 64699582.
• Twitter: Twitter@bestbuy.com
• Facebook: Facebook@bestbuy.com
• Instagram: Instagram@bestbuy.com
Kind regards,
^Pre