Best Buy Hattiesburg

Took my PC up there to get my motherboard updated they said they updated it I brought it home looked into my motherboard and they didn't do nothing to it. They told me there's nothing they could do they didn't do nothing to it I don't recommend Hattiesburg geek squad

Computer does not lead you to the question people need for sales ignorant at its best

Went it to purchase a laptop no one helped. Finally did an online order with the store clerk an he put in the wrong order for my laptop. So I had to return it. Worst store ever.

We are very angry former Best Buy customers! We bought a Yamaha keyboard on April 26, 2026, which was damaged in shipment. We expected Best Buy to honor their purchase contract with us. We believed Best Buy was a reputable company that would replace the damaged keyboard, but unfortunately, that is not what we experienced. We hope you will be able to address the following issues. The Best Buy store policy is that it does not replace a keyboard damaged in shipment, but to only refund the purchase price in a gift card. We were instructed to simply use the gift card to rebuy the keyboard. However, when we reordered the keyboard on May 3, 2026, the price had increased by $30, just 1 day after we received the damaged product. We were told by Best Buy’s “Experience Supervisor” that the increase in cost was our problem because the keyboard was bought from a 3rd party seller and Best Buy does not control those prices. We disagree. Best Buy accepted our payment for the product. We purchased it from Best Buy’s own website. It is irrelevant where Best Buy obtained the item it sold to us! Therefore, the damaged keyboard should be replaced at the original price. This is an outrageous business practice! We have been unable to speak with a manager. The manager seems to always be unavailable in person. There is no point in speaking with the store’s ineffective “Experience Supervisor.” She is inconsiderate and ineffective. The manager is unavailable by phone. The phone is answered by AI and is unable to direct the call to a manager. An “agent” eventually answered, but was unhelpful. We emailed letters to the manager and to two company executives, but there have been no responses. We are very disappointed in our experience with Best Buy and have begun warning others to beware of making any purchase from Best Buy!