I had such a pleasant experience with Savanah in the computer department. Not only did she walk me through all the different options but she taught me how to properly shop them at Best Buy. I had told her I’d be back next week to buy one from her so she got credit and she informed me they don’t work on commissions. I cannot make it back into that location unfortunately. She needs credit for something 5 out of 5 stars for Savanah. Thank you so much for your help!!!!
Friendly staff, great options. No discounts at all except during sales
Absolutely terrible. Cannot get through to anyone at the store. You have to deal with some idiotic AI voice over the phone that eventually transfers you to India. Once you’re in India, it’s nothing but morons reading from a script and refusal to transfer you to the store. What should literally take a few minutes turned into hours! Finally someone told me that Bestbuy no longer answers the phones, emails, or call back requests from the store that it all goes to India now. There’s a reason why their stock went from $125 a share to $60 a share since they started doing this. Finally cancelled my order of over $3,000 and went to Cowboy Maloney where they actually answer the phone and want to deal with customers. It’s mind boggling that in 2026 a business still tries to pull this crap. Everyone blamed corporate. Fire whoever thought this was a great idea and fire whoever agreed with it. I’m sure your shareholders would love to know you’re ignoring customers.
Response from Best Buy
June 20, 2026
Hello,
Thank you for the review. To ensure we provide excellent customer service, our stores are currently not accepting calls and assisting customers in store. However, we do provide many self-serve options to assist you as you make your next purchase. https://bby.me/2jbc1L is up-to-date when it comes to product availability.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 174898
Nice people, helpful and knowledgeable. They take care of situations the best way they are allowed.