Best Buy Hattiesburg

We are very angry former Best Buy customers! We bought a Yamaha keyboard on April 26, 2026, which was damaged in shipment. We expected Best Buy to honor their purchase contract with us. We believed Best Buy was a reputable company that would replace the damaged keyboard, but unfortunately, that is not what we experienced. We hope you will be able to address the following issues. The Best Buy store policy is that it does not replace a keyboard damaged in shipment, but to only refund the purchase price in a gift card. We were instructed to simply use the gift card to rebuy the keyboard. However, when we reordered the keyboard on May 3, 2026, the price had increased by $30, just 1 day after we received the damaged product. We were told by Best Buy’s “Experience Supervisor” that the increase in cost was our problem because the keyboard was bought from a 3rd party seller and Best Buy does not control those prices. We disagree. Best Buy accepted our payment for the product. We purchased it from Best Buy’s own website. It is irrelevant where Best Buy obtained the item it sold to us! Therefore, the damaged keyboard should be replaced at the original price. This is an outrageous business practice! We have been unable to speak with a manager. The manager seems to always be unavailable in person. There is no point in speaking with the store’s ineffective “Experience Supervisor.” She is inconsiderate and ineffective. The manager is unavailable by phone. The phone is answered by AI and is unable to direct the call to a manager. An “agent” eventually answered, but was unhelpful. We emailed letters to the manager and to two company executives, but there have been no responses. We are very disappointed in our experience with Best Buy and have begun warning others to beware of making any purchase from Best Buy!

Great place for electronics if you are looking for a specific electronic like a Nintendo Switch 2 or a PC. Would recommend but bumping off one point because scalpers keep taking all the Pokemon cards. No one wants that. But either way good place.

Seamless transaction and my items arrived a day early.

So far this has been the worst experience with a large purchase. I bought a 98” Samsung tv on 28 March 2026 then waited almost 3 weeks for it to be installed on 16 April 2026. Geek Squad installed it on 16 April 2026 and the screen was busted, so Geek Squad called customer service and asked for a replacement and documented pictures and my wife had to talk to customer support. So Best Buy scheduled a replacement for 29 April 2026. I had a confirmation email for that date. Then on 29 April 2026, Best Buy said I didn’t have an appointment after waiting another 2 weeks on my expensive purchase. Now another appointment has been made for 6 May 2026. I asked why am I being treated as a new customer after waiting so long and received a busted tv. The only customer support I got was that we don’t have people in your area until 6 May 2026 and this Hattiesburg location is 30 minutes from my house. I am so disappointed with Best Buy on this purchase and who knows if I will receive another busted tv on the 6th of May or not. You would think that you would be on a priority list if a busted tv was sent to your house. Now my wife has taken time off from work and still don’t have a working tv, but the wall mount is installed with the broken tv on it. Which means they could swap TV’s out in 30 minutes now.