Best Buy Hattiesburg

Good place to get electronics

The installation of my new Sony 65" BRAVIA 8 (XR80) OLED TV was outstanding. I couldn’t have asked for better service than what I received from Kevin Todd and his grandson, Austin. They did an excellent job mounting the television exactly where I wanted it. Throughout the process, they were professional, courteous, and even took the time to clean up thoroughly afterward. I would highly recommend them for any installation work.

I bought at laptop on Black Friday for. Christmas gift. It came in on December 4th, but my husband did not open it until Christmas. When he did, it did not work. I live and go ur and a half away and tried to take it back tonight, because I was in town. They told me I only had 60 days to return it. We haven’t had it 60 days. I always drive it and spend a lot of money with them on Black Friday. They do NOT care. They didn’t even offer to help try to fix it. The young lady at the register wanted to help, but the manager made it very clear she was not going to help and she did not care. Do NOT trust them with your money. They told me only corporate could help. When I called corporate, and they told me the store should have offered to let the Geek Squad look at it to see if it could be fixed and that it should have been the store that offered to help.

I purchased an Oura Ring at the Hattiesburg Best Buy the day after Thanksgiving. Within an hour, I returned to repurchase the item to use my HSA card. Instead of processing a return and repurchase, the associate completed a second transaction for the same item, resulting in a duplicate charge of $266.43. I live in Georgia and have since visited two Best Buy locations there. Both confirmed the duplicate charge and stated the system should not have allowed this transaction because of the same serial #; however, neither store resolved the issue, citing inventory concerns and deferring responsibility to the Hattiesburg location. I have contacted customer service multiple times without resolution and was ultimately advised to contact corporate in Minnesota. There is no direct way to contact the Hattiesburg store, and I do not live in Mississippi to resolve in person. I am requesting a refund of the duplicate charge and direct contact from an authorized manager or a contact of someone who can resolve this matter promptly. If unresolved, I will pursue formal complaints with the State Attorney General and the Better Business Bureau.