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Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Madison
How do I check product availability at the Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1492 reviews)
Jimmy A
April 26, 2025
5 out of 5
I had a good service. Informed them what I needed. They took me to the section where the item was and recommended the one I needed. Went home and the item worked just as they said
Maria “
April 22, 2025
3 out of 5
First we been there in a long time....well guy asked us if we needed help an I was thinking about it an he just ok well an kept walking....I was thinking on how I wanted to word what my daughter was needing but u could see he didn't want to be bothered....so then I went an found him an he again acted like he didn't want to be bothered....then while we went to check out I went to where it said check out an went looking for someone to check out so I guess where it said online check out or customer service area an we paid for our item....I wasn't even given a bag for some gaming headphones of $155... I was simply given our purchase with the receipt....an it was not busy at all....I don't know I guess we gonna a stick with the BestBuy in flowood. As a paying customer I don't ask to kiss my butt but I sure wished they at least acted like they was helping me. No one was rude at all just simply didn't care at all.
Response from Best Buy
April 22, 2025
Hello, Maria,
Thank you for sharing your concerns with your shopping experience. I can understand that feeling unassisted can be difficult. We would be glad to further investigate this claim if you could please reach out to us on any of our Social Media Profiles below. Please send a Direct or Private message with your full name, email, phone number, all details on your interaction and Review 65068256 for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Prayer W
April 19, 2025
5 out of 5
Awesome
Sabrina M
April 18, 2025
1 out of 5
No help and when we asked for help got told no
Response from Best Buy
April 19, 2025
Hello, Sabrina,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we've come to expect. We understand how frustrating it can be to not get the help you need.
We would love to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #65056168 as reference.
X: https://x.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian