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Best Buy Madison

4.2
(1449 reviews)
175 Grandview Blvd
Madison, MS 39110
(601) 607-1503
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Frequently Asked Questions About Best Buy Madison

How do I check product availability at the Madison Best Buy?
How do I check my order status?
My local Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Madison stores’ holiday hours?

Recent Reviews

4.2
(1449 reviews)
Silvia T
November 20, 2024
1 out of 5
THE SUPPORT IS TERRIBLE! I BOUGHT A PRODUCT ONLINE AND RECEIVED AN EMPTY BOX WITH NOTHING AND THEY DIDN'T WANT TO REFUND ME. I sent all the data they requested in the response and the same thing... wait... I hope they don't come with the same response as before, that they can't do anything... what a disregard. You buy a product, pay in cash and receive an empty box and they want you to lose money. I believe they will resolve it and send the product.
Response from Best Buy
November 20, 2024
Hi Silvia Tedesco, Thank you for taking the time to share your feedback. I can only imagine how frustrating and disappointing it must have been to receive an empty box and feel unsupported during this experience. We’re committed to resolving this issue for you. Please connect with us by sending a private message on one of the following platforms: Facebook: facebook.com/BestBuy Twitter/X: twitter.com/BestBuySupport Instagram: instagram.com/BestBuy In your message, kindly include the following details: Your full name Phone number Email address Reference that you’re reaching out regarding your "Google Review" Conversation number 64450706 This will help us quickly locate your case and work towards a resolution. Thank you again for reaching out, and I look forward to assisting you further. Best regards, ^Magee
Breanna W
November 08, 2024
1 out of 5
I wouldn't recommend a crack head to go there. Ordered a ps5 pro online and they never notified me to come pick it up or anything. Went to the store one day after placing the order and they told me that something went wrong with my order and that I had to cancel my order. Its crazy that something went wrong with my order but everybody else order was going just fine. They were NO help in trying to help me find out why my order was still in processing even though I PAID for it already and still wouldn't let me get it. Then telling me that I can cancel the order and just pay for it up front but already had a ps5 pro over in the pick up section once I agreed to do that. I figured that was my playstation and they just didnt want to give it to me. Like I said I wouldn't recommend a crack head to go to that best buy and purchase anything. Like I said once before they were NO help to me but was doing everything in their power to help the OTHER people.
Response from Best Buy
November 08, 2024
Hi Breanna, Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64401938 as reference. We look forward to hearing from you. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian
D M
November 02, 2024
1 out of 5
By far the worst customer service. I needed help in the home audio department browsed in my he area for 30-45 min waiting on someone to help me. Finally went up to the customer service counter where all the employees were congregating asked for help they said someone would be there to help me. Waited another 30 min no one.
Response from Best Buy
November 03, 2024
Hi D Man, Thank you so much for taking the time to share your experience with us. It’s important for us to understand when we fall short of the level of service our customers expect and deserve, especially when it comes to getting the support you need in-store. I truly appreciate you bringing this to our attention and allowing us the opportunity to improve. I’d be more than happy to assist with any help you weren’t able to receive during your visit. Additionally, I’ll make sure to share your experience with our store leadership team so they are aware of the situation and can address the actions of the employees involved. To connect further and resolve this, please feel free to send us a private message on one of these platforms: Facebook: facebook.com/BestBuy X/Twitter: Twitter.com/BestBuySupport Instagram: instagram.com/BestBuy In your message, kindly include your full name, phone number, and email, and mention that you're reaching out about your "Google Review." Please also reference conversation number 64381460 to help us quickly identify and assist you. Thanks again for reaching out, and I look forward to helping you with this. Best regards, ^Magee
Douglas
October 29, 2024
4 out of 5
The employees actually have common knowledge on the items Best Buy sales. Normally I'll have to look more into items because employee sales knowledge is poor.

About Best Buy Madison

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