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Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Madison
How do I check product availability at the Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1566 reviews)
Nonie G
April 18, 2026
5 out of 5
I got a great deal on an LG computer monitor, then had to do curbside pickup. The employee, Larry Z (hoping I'm remembering his name correctly) brought out my purchase and was friendly and helpful. Also, last week in the Geek Squad department, Claire helped me and she was fabulous!! Answering questions that I didn't know I had and she was so patient with me. Being the least tech savvy person ANYONE will ever meet, she was just wonderful. There is another Best Buy closer to my house, but I go out of my way to get to this location.
Brooke B
April 13, 2026
4 out of 5
Cameron is the best I've ever encountered with the Geek Squad. Very nice, patient, informed and helpful. Thank you for great service and assistance start to finish!
Brittany E
April 04, 2026
3 out of 5
Just waiting on my Google Review Number at this point apparently….. Seems that’s all they do to make things right. No big deal I will be returning over $3,000 worth of stuff today and buy it instead from a brick and mortar store.
My Wife and I went in to get a bigger tv to replace the one I had just purchased. I told the youngerish - home theatre guy (name starts with an L maybe?) that the $900 tv I just purchased from THAT store the previous day didn’t even come with a power cable to turn it on or anything. He said we sell those if you want your tv to work…. Etc. etc. Just literally gave me every reason not to buy a tv… Laziness - Well we avoided him like the plague after that. Wasn’t hard as he was always hiding places. Reason for any ⭐️’s. Younger gentlemen with a goatee in maybe loss preventions? He took over brought the tv up and got me on my way. The cashier was the sweetest lady and made sure my points got entered and all that. Great experience; after America’s angriest best buy employee went away! Ended up spending over a thousand dollars because of the nice folks up front. I asked for you Mr. Clark but he said you had just gone home. Thanks for helping me the other day with initial TV purchase!
Update: Just opened the box from the 65 Inch Sony Bravia 8 OLED TV I just got - (The Bigger one) - came with an LG remote! This is a Sony TV NOT an LG. Now I can’t even get my tv connected to the internet to use the Bravia app to control my tv! Will not be getting a tv from them again! That’s absolute rubbish… Wow
Response from Best Buy
April 04, 2026
We understand the frustration when your new TV seems to be missing the correct parts. We'd like to help.
Google does not allow for back and forth messaging or private messaging, so please reach out to us in a private message on Facebook (https://bby.me/4pHK0v), Twitter/X (https://bby.me/lYXtfi), or Instagram (https://bby.me/jaMUlL), and mention your Google review, 138366. Our team would be happy to learn more and assist.
Denise A
March 31, 2026
5 out of 5
Expert managing staff. My son got his computer without hesitation. He really knew his inventory.