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Frequently Asked Questions About Best Buy Madison

How do I check product availability at the Madison Best Buy?
How do I check my order status?
My local Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Madison stores’ holiday hours?

Recent Reviews

4.2
(1569 reviews)
Pamela M
May 15, 2026
5 out of 5
My purchase was seamless!
Jakob C
May 14, 2026
1 out of 5
That Geek Squad employee Cameron Valenti is condescending and disrespectful to customers. I asked a simple question and got a terrible attitude in return. I was told by another employee that he has had complaints from customers before and they do nothing about it.
Response from Best Buy
May 15, 2026
Hi, Jakob, Thank you for leaving a review. This is far from the experience we want our customers to have when interacting with our employees. I can understand expecting courteous and respectful service. So that we can take a look at this closer, please send us a private message. We are available to assist you on any of the following social media platforms: Facebook (https://bby.me/GIE5l3), Twitter/X (https://bby.me/sgQgAd), or Instagram (https://bby.me/610Rxp). Please mention the phrase “Google review #152585” when sending us a message.
Nonie G
April 18, 2026
5 out of 5
I got a great deal on an LG computer monitor, then had to do curbside pickup. The employee, Larry Z (hoping I'm remembering his name correctly) brought out my purchase and was friendly and helpful. Also, last week in the Geek Squad department, Claire helped me and she was fabulous!! Answering questions that I didn't know I had and she was so patient with me. Being the least tech savvy person ANYONE will ever meet, she was just wonderful. There is another Best Buy closer to my house, but I go out of my way to get to this location.
Brooke B
April 13, 2026
4 out of 5
Cameron is the best I've ever encountered with the Geek Squad. Very nice, patient, informed and helpful. Thank you for great service and assistance start to finish!

About Best Buy Madison

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