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Frequently Asked Questions About Best Buy Madison

How do I check product availability at the Madison Best Buy?
How do I check my order status?
My local Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Madison stores’ holiday hours?

Recent Reviews

4.2
(1551 reviews)
Marc S
February 06, 2026
1 out of 5
The young man working the service desk for online pickups at 1PM on 2/06/26 could really use some training on how to be courteous to his customers (aka- the reason he has a job). Being rude to the customer from the moment they are approached until the transaction is completed should not be something tolerated in an employee.
Response from Best Buy
February 06, 2026
Good Afternoon, Marc, We fully understand how you are feeling after having a negative experience while picking up your order. We would be happy to connect with you and work to better assist you. Please feel free to send us a private message on social media, so we can help. - Facebook (https://bby.me/hpr7q1) - Twitter/X (https://bby.me/adypmw) - Instagram (https://bby.me/nv7vhc)
Frencheska R
January 31, 2026
1 out of 5
I made a same day pickup order. Hours had past, and order was still not ready. The customer service rep was rude, offered no solutions, and at one point just stared at me. Is this how this location treats their customers? I recommend going to the other location. They are much more courteous and helpful.
Response from Best Buy
January 31, 2026
Hello, Thanks for taking the time to let us know about your experience. It's unfortunate that your order wasn't ready in the time you expected. We would like to get more information about your visit. Please connect with us by sending a private message on one of the below social media platforms. You may include the Google review number 111393 in your message. X: https://bby.me/rdrzoe Facebook: https://bby.me/od8xqd Instagram: https://bby.me/d27vgd
Jason F
January 16, 2026
4 out of 5
I like Best buy. I bought my first laptop from them back in 2004. It was a piece of junk. But it was not Best buys fault. It was all the fault of a woman. I will not go into that. I just bought my second laptop. No woman involved. Except for the sales lady. But she seemed nice. Not like my ex. We'll see how this goes.
Sonya's C
January 10, 2026
5 out of 5
Went in looking for a older model printer that has the printing tray feature to print PVC cards after a intense search the associate found me the last one they had like this. FYI the MP tray doesn't come with printer it is a separate purchase not from Best Buy. I LOVE IT! The associate I forgot his name but if he reads this he will remember helping me find a printer with this feature. He was so knowledgeable about the printers and took great time to research the models they had on hand. ❤️❤️❤️

About Best Buy Madison

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