How do I check product availability at the Madison Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Madison Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Madison stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Madison Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1557 reviews)
Karl G
February 19, 2026
4 out of 5
Ordered something online and there was a problem when we got the package home, I contacted management (Cody) and he rectified the situation to my satisfaction. Glad to know they strive for customer satisfaction.
Janice C
February 19, 2026
4 out of 5
Everything was good until time to checkout and only one person checking out
Sherron G
February 10, 2026
5 out of 5
Geek Squad employees are always nice and professional.
Marc S
February 06, 2026
1 out of 5
The young man working the service desk for online pickups at 1PM on 2/06/26 could really use some training on how to be courteous to his customers (aka- the reason he has a job). Being rude to the customer from the moment they are approached until the transaction is completed should not be something tolerated in an employee.
Response from Best Buy
February 06, 2026
Good Afternoon, Marc,
We fully understand how you are feeling after having a negative experience while picking up your order. We would be happy to connect with you and work to better assist you. Please feel free to send us a private message on social media, so we can help.
- Facebook (https://bby.me/hpr7q1)
- Twitter/X (https://bby.me/adypmw)
- Instagram (https://bby.me/nv7vhc)