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Best Buy Southaven
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Find Items in This Store
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Frequently Asked Questions About Best Buy Southaven
How do I check product availability at the Southaven Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Southaven Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Southaven stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Southaven Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2948 reviews)
Carlos A
April 09, 2025
4 out of 5
Tienen gen variedad de dispositivos electrónicos, un poco desorganizado, buenos precios, sin embargo falta mejor atención al cliente en cuanto a vendedores, capacitados y de rápida gestión, particularmente yo ya estaba decidido en cuál TV compraría y cómo me la quería llevar yo mismo, volví al dia siguiente con mi camioneta para comprar la TV y llevarla de una vez y tan solo quería que me la facturaran rápido por falta de tiempo y ya con la caja de TV en la mano se me hizo una eternidad el proceso de compra. A veces se pierden las ventas por detalles como esos.
Lauren T
April 08, 2025
1 out of 5
15 day return policy? And everything is locked up. You can’t shop here like a normal person. None of the check out lanes are ever open. You have to wait in the return and geek squad line..not my favorite location.
Response from Best Buy
April 09, 2025
Hi, Lauren,
Thank you for your review. It is so important for us to provide a great experience when you choose to visit one of our retail locations. However, we can see that this recent visit may have not reflected our expectations, and we'd like the opportunity to follow up with you to learn more.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 65024186" in your message. Thanks!
Regards,
^April
Megan
March 29, 2025
5 out of 5
Carrington at Customer Service was polite, respectful, & quick to help me with my return. I appreciate her going above and beyond. I will be back to purchase in the future.
Hollianne W
March 26, 2025
1 out of 5
Unable to locate an item worth over $500 even tho it said they had 2 in the store. Loss of money to company
Response from Best Buy
March 26, 2025
Hey there, Hollianne,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with inventory not displaying accurately, and I can definitely understand your frustrations surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64972623" and share your full name, email, and phone number.
Thanks
,
^Jacob