Ordered online went on for pickup, box was damaged, employees were NOT helpful, had to go find my product off the shelf , asked for assistance and the gentleman was too busy on his phone to assist !!
Response from Best Buy
November 11, 2026
Hello, K H,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 253599.
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We look forward to assisting you there.
This location is advertised as an official Apple repair location. I made an appointment online and listed what I needed repaired. After I arrived at the Geek Squad help desk, it took 15 minutes for an employee to arrive or acknowledge me. Then they looked at my appointment info and told me they couldn’t replace the part I needed, when it was explicitly stated online that they could. If you’re looking for iPhone repair, please don’t waste your time here. Go straight to the Apple Store.
Favian F
November 04, 2026
Doesn't have a lot, but store pick up is good.
This store needs to close. the worst customer service ever. Wandering around, no one helps you. No one to check you out.
Response from Best Buy
November 03, 2026
Hi, Mark,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience finding assistance in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #247667" for reference. You can find us here:
Twitter(X):
https://bby.me/7tclMB
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https://bby.me/i35RYX
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https://bby.me/ABnq1M