Best Buy Southaven

I brought in my PC to get fixed. After diagnostics it was found that there was an issue with my mother board. That gets fixed and the next day I come to pick it up, but oh no! Whoever worked on it made it to where the computer couldn't connect to the internet. The PC stays and gets fixed and has to be factory reset. The next day I come to pick it up again. I bring it home and oh no! Now it says my device does not have Windows 11 installed due to the info being on the mother board. I come back and I'm told to try a few things and of course none of them work. I return to the store for the 5th time in 3 days to speak to a manger, Latoya, who's only "helpful" options were for me to once again being my computer back to the store. I told her I'm not comfortable with moving it back and forth since it's a $3,000 machine thats warranty has ended. This PC isn't even the original one I ordered, it had to be replaced due to parts getting damaged during travel to the store before I picked it up so I didn't want to run that risk. All I wanted was a replacement code for Windows 11 since it's their fault it's not on my computer anymore but they're too cheap to fix a mistake they made for a My Best Buy Rewards member. I have spent more time in this store these last few days than I have in my entire 29 years of living dealing with this to the point they should give me a blue polo so I can clock in. Awful customer support experience. Spent $400 just to be forced to jump through hoops. Don't bother asking these people for help. They obviously don't know what they're doing and refuse to compromise when they mess up.

This company is really just wasting space that another functional business could be making better use of. I have been to Best Buy about three or 4 times with the last 6 months. Every thing I attempted to buy I was told I had to get on line (A Camcorder, a Microsoft 1 TB card, and a cassette recorder). I even tried to get help with my laptop ( the GeekSquad who was supposed to help me, told me she was too far behindand had no time to help me becauseI was considered 5 minutes late becauseshe couldn't find my name on the customer board becauseshe still had the 10am customer list up and I was her 3pm. I gather Best Buy no longer serves Middle Class and low income Americans. Maybe that is why every time I have been there you have more staff than customers. Maybe, Best Buy needs a restructuring and downsizing.

I walked in and was met by Tyshon (who quaintly though respectfully called me "officer"[I'm not a policeman]), the AT&T rep for the day. He did a great job finding out what I needed and did his best to explore options for me. Unfortunately, I did not end up buying a plan, but it was not because of the store. They had their act together for me. Every time I am at Best Buy, it is a professional experience.

Very helpful!!! Glad circuit city closed down!!!