Best buy stores have gone way downhill. No longer want to help membership customers or with tech issues. Last stop they advised to just send my laptop into the manufacturer when I purchased in store and have a warranty and paid membership for service. Last high dollare item I will purchase at any Best Buy store.
Response from Best Buy
March 07, 2026
Hello, Shane,
Thank you for taking the time to share your experience with us. We understand how important a repair can be, and we would like to take a closer look into this with you to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 126741.
Facebook (https://bby.me/scbgsm)
Twitter/X (https://bby.me/mjd4th)
Instagram (https://bby.me/avi7c7)
We look forward to assisting you there.
Diego is new to Best Buy but brings with him a wealth of electronics knowledge and customer service experience. Maybe not directly through an employer, but obviously from somewhere!
Diego's knowledge and sincere caring for what the customer is seeking (both cost and need) made me feel welcome and proud of what I purchased to upgrade my existing system - computer, monitor, software, external hard drive, and even a Zagg screen protector for my phone.
I appreciated him so much that I returned later in the week to upgrade my printer. I came away knowing that I had chosen the right printer for me because Diego took the time to ask questions and discover my needs and wants, subject to my budget.
My only complaint is about myself because I forgot to write this review sooner!!
Side note: Another customer saw Diego before I left the store and told him 'pretty much the same thing about his experience with Diego as I stated above.')
Well done, Diego.
Great food. Wonderful employees. I wish we had one closer on Grand.