Lazy employees geek squad again I took my iPhone over there but this time my daughter’s phone and they turned me away, refusing to fix my device unsatisfied with this location. My third time they turned me away. and I was willing to pay out of my pocket need better employees.
Response from Best Buy
April 16, 2026
Hello, thank you for leaving us a review. Since we use our phones for everything now it can be frustrating when they aren't working. Can you please reach out to us on Facebook (https://bby.me/C1vG1t), Twitter/X (https://bby.me/uptZU0), or Instagram (https://bby.me/tn8R7A) with more information about your experience? Please begin your message with "This is regarding my Google Review #142434".
Friendly service, helped me find what I wanted within my budget
I would just like to give a shout out to Joe and Gloria!!! Joe was super helpful answering our questions on the floor and Gloria did an EXCELLENT job checking us out, sharing important information with us about our plan and patiently answering all of our questions. Gloria was friendly, kind, informative and just super positive to interact with! What GREAT people at the Billings MT store!!!
I called the Billings store and their AI assistant was a total POS. it was completely unhelpful. Other than that it was a normal experience at Best Buy.
Response from Best Buy
April 13, 2026
Hi there, Jerry,
We appreciate you taking time out of your day to share your feedback. Receiving assistance with our phone service should be a good experience, so we can understand your concern. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/NxuWws), Twitter/X (https://bby.me/pFEqSC), or Instagram (https://bby.me/R1BX77). Please reference Google Review, #141089.