I bought a Samsung TV from Best Buy , a Samsung and after six months it started to get hot and the screen went black! They refused to exchange it or give me my money back , told me to call Samsung, and when I did Samsung told me to contact Best Buy! I'll never buy from them again!
Response from Best Buy
August 25, 2025
Good Morning, Timothy,
We certainly understand how you are feeling after your television unexpectedly stopped working. We would love to connect with you and review this situation together. Please feel free to contact us by sending our team a private message on social media. Don't forget to include your Google review in your message: #34468.
- Facebook (https://bby.me/k30ioe)
- Twitter/X (https://bby.me/8jvqpm)
- Instagram (https://bby.me/ups0ae)
My pc wouldn't post and dram light comes on. Brought it in for geek squad to fix. A week later I go to pick it up and was told they couldn't figure out the cause of the problem. They said it could be the cpu or motherboard. Didn't offer the test the cpu or board, instead telling me that if I buy new hardware they will install it. It would be nice to know which one is bad so I don't buy what I don't need. I expected more for the $180 that I paid. I will not be renewing my Best Buy Total membership nor will I be visiting the store any time soon.
Response from Best Buy
August 23, 2025
Hello, David,
Thanks for taking the time to leave your feedback. While our Geek Squad does run multiple test on your hardware, they should have informed you of this fact. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/u9hr9y), Twitter/X (https://bby.me/fz17cj), or Instagram (https://bby.me/5t1aoc). Please reference Google Review #33880.
Regards,
^ Aaron