Keller R
September 11, 2026
Bought a monitor that worked for about an hour then did not turn on. Took it back to exchange it as they had another one but would not exchange it. Gave me a refund and said I had to repurchase the other one instead of a straight exchange. The monitor I had bought was on sale and to rebuy it the other one would not have the sale price. Just simply wanted to exchange the monitor will not buy here again.
Great staff and great selection at an affordable price.
I just had the most positive and wonderful experience at Best Buy. Everything was easy, supported, smooth, and clear. From the moment I walked in, Greg was helpful, kind, present, and clarified any confusion I had as I picked out a new laptop. I haven’t been to a tech store of any kind in a long time, but this experience at Best Buy renewed my faith in tech customer service!!! YAY Best Buy Billings! And thank you Greg.
I will no longer be purchasing anything from Best Buy. The fact that you cannot speak with a customer service person IN the store where you are planning to shop (even though when I DO go in there, half the staff is just standing around) is a deal-breaker for me! I live 3 hours from the closest Best Buy and REFUSE to drive that far when I don't even know, or can't even ASK, what they have in stock to make my 3 hour drive worthwhile! What a crock! POOR CUSTOMER SERVICE!!!!!