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Best Buy Billings
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Billings
How do I check product availability at the Billings Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Billings Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Billings stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Billings Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2658 reviews)
Lisa B
December 27, 2025
1 out of 5
My son was gifted a download game for Playstation but the purchaser mistakenly ordered the PC version. Contacted live agent chats which said an exchange could be performed multiple times but directed me to call customer service. Contacted multiple times and refused to exchange the activation code for a PlayStation code even though we haven’t used the PC code. Last call ended with customer service saying my son can gift his gifted code to someone else and be left without the gift at all. Miserable experience with customer service and disappointing to get conflicting promises by chat and phone. Seems like a simple ask and customer experience was challenging to work with! Will avoid Best Buy for game purchases in the future.
Response from Best Buy
December 27, 2025
Hi, Lisa,
Thank you for your review. It can be frustrating when the wrong gift is ordered. Please reach out to us on social media to look into your options. Kindly include Google Review 96192 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Wendy T
December 23, 2025
5 out of 5
Wonderful customer service!!
j b
December 21, 2025
5 out of 5
Always have what I'm looking for
Avon B
December 16, 2025
1 out of 5
Geek squad is slow and has terrible customer service
Response from Best Buy
December 16, 2025
Hey there, Avon,
We would love to follow up with you on this and hear more about your experience with our Geek Squad. Please send us a private message on Facebook (https://bby.me/yoqo15), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #89132".