Frequently Asked Questions About Best Buy Billings
How do I check product availability at the Billings Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Billings Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Billings stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Billings Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2702 reviews)
Steven “
April 26, 2026
3 out of 5
Went in to get a new case for my phone.....
They didn't have it....
The gentlemen that helped me was pleasant and friendly.
Ended up going to the mall kiosk to get why I needed.
Response from Best Buy
April 26, 2026
Hello. Thank you for your feedback regarding your recent visit even though you weren't able to locate the item needed. If you need any assistance or help in locating an item, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support.
When you reach out, please be sure to include Google Review number 146176.
Thanks!
Vanessa F
April 25, 2026
5 out of 5
Elizabeth is such a great employee. She served me with such respect and care. I appreciate good customer service and this gal served well. I wish more people were like her! I hope one day she will be in a management position and training others to be like her.
Thank you Elizabeth for a great experience!
Raquell C
April 16, 2026
1 out of 5
Lazy employees geek squad again I took my iPhone over there but this time my daughter’s phone and they turned me away, refusing to fix my device unsatisfied with this location. My third time they turned me away. and I was willing to pay out of my pocket need better employees.
Response from Best Buy
April 16, 2026
Hello, thank you for leaving us a review. Since we use our phones for everything now it can be frustrating when they aren't working. Can you please reach out to us on Facebook (https://bby.me/C1vG1t), Twitter/X (https://bby.me/uptZU0), or Instagram (https://bby.me/tn8R7A) with more information about your experience? Please begin your message with "This is regarding my Google Review #142434".
Samantha J
April 14, 2026
5 out of 5
Friendly service, helped me find what I wanted within my budget