Great staff and great selection at an affordable price.
I just had the most positive and wonderful experience at Best Buy. Everything was easy, supported, smooth, and clear. From the moment I walked in, Greg was helpful, kind, present, and clarified any confusion I had as I picked out a new laptop. I haven’t been to a tech store of any kind in a long time, but this experience at Best Buy renewed my faith in tech customer service!!! YAY Best Buy Billings! And thank you Greg.
I will no longer be purchasing anything from Best Buy. The fact that you cannot speak with a customer service person IN the store where you are planning to shop (even though when I DO go in there, half the staff is just standing around) is a deal-breaker for me! I live 3 hours from the closest Best Buy and REFUSE to drive that far when I don't even know, or can't even ASK, what they have in stock to make my 3 hour drive worthwhile! What a crock! POOR CUSTOMER SERVICE!!!!!
wertymerks
August 12, 2026
My pc had a fan fall off, I bought it a month ago tried calling but I couldn't get in touch because of the ai chat bot holding the phone
( oh by the way the absolutely beautiful man who sold me the PC was fantastic and nice :)