TyCollinsH
August 11, 2026
Needed to return an item from something I bought in Colorado that was not compatible with my phone. Return went very smooth with no issues.
Customer care store was extremely helpful. Great people in the store ordered the stuff that I wanted that they didn’t have. I got half my order. It was supposed to arrive on July 23. The last half did not show the company that delivers the last half only has 45 foot long semi trucks and can’t deliver it to my house and they need a signature which I drive truck for a living. I’m gone from 2 AM to 5 PM tried to get help by calling on the phone. I got somebody in Africa. They couldn’t seem to help me so I called back three more times. Keep getting people in India. Terrible phone service terrible. I am so mad. I don’t think I will ever buy anything from Best Buy again I feel sorry for the people that work in my local store because they try hard and do their best. The only way that I’ve been able to sort this out is by going into the store which is quite the drive for me ridiculous.
Clean well stocked with excellent customer service
Ryan one of the managers is just fantastic. His customer service is truly exceptional and I understand why he's a manager. He helped me even though he was technically off work, and you couldn't even tell. He didn't seem annoyed or anything. I highly recommend this store, and I'm thrilled with the help I received!