Ignored by employees having to track them down, seemed bothered that i needed an item in a locked case, was kind of thrown back by the Best buy employee in kalispell telling me “yeah everything in this display case is old, and is always out of stock so they just don’t stock it anymore.
Response from Best Buy
September 29, 2024
Good Morning, Chad,
We certainly understand how you are feeling after not getting the assistance you needed when you reached out. We would love to look further into these concerns with you. Please feel free to send us a private message on social media, so we can better assist you. Be sure to include your Google review in the message: #64247129.
- Facebook (facebook.com/BestBuy)
- Twitter/X (twitter.com/BestBuySupport)
- Instagram (instagram.com/BestBuy)
Kindest regards,
^Bobby
I had a potential drama with an expensive item I bought, but when the manager returned he dealt with it quite quickly and efficiently.
Glad my final result was positive
I returned a new s24 ultra and refused to return item. Technician said it had a scratch, after 14 hours ownership.
I could not see it but, that was it, not negotiable. I'm stuck with no refund.
Response from Best Buy
September 21, 2024
Hi, Paul,
Thank you for sharing your concern with return that was denied. I can understand that phones can easily get scratched within seconds and this can cause refusal for a return and can be difficult. We would be glad to look into possible support that we can provide for you if you would like to reach out to us on any of our Social Media Profiles below with Review 64227884.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Julie I
September 13, 2024
Certain managers are incredibly disrespectful and rude. I had a very poor experience with the woman manager Sunday 9/1 at 11:20am.
After an issue with geek squad (wrongfully) removing the hard drive from my computer and returning it to me not able to power on, the manager was combative, rude, and told me my only option was to “take it somewhere else”, and said “we don’t know when the computer stopped working” insinuating they are not liable and I had removed the hard drive myself? before showing up at Best Buy, which is ludicrous. My computer was working great when I dropped it off. Do not bring your devices here!!
Response from Best Buy
September 13, 2024
Hi, Julie,
We appreciate you sharing your review with us and for bringing this to our attention. We heavily rely on computers daily and understand having your laptop returned in this condition would not be very welcome. We would like to follow up with you further on this experience.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64197742" in your message. Thanks!
Regards,
^April