Best Buy Kalispell

If I could give zero stars, I would. On May 27th, 2025 at 10:00 AM, I went to the Best Buy in Kalispell, MT after calling ahead and being told I could walk in for service on my Mac Mini. I spent money on a taxi to get there, expecting the basic level of professionalism you’d think a national brand like Best Buy could provide. Instead, I was greeted by Tim from Geek Squad, who immediately spoke to me with an annoyed, dismissive tone and told me I needed an appointment. No apology. No empathy. Just, “I’m all by myself right now,” like that was my problem. Then came Heath, the real star of the Geek Squad disaster show. As he started checking me in, I calmly mentioned I had taken a taxi and had been told walk-ins were allowed, and that Tim’s tone was uncalled for. Heath's response? He flat-out refused to take my appointment, told me I could “go somewhere else,” and accused me of being rude—for politely expressing frustration. When I asked how I was being rude, he said, “I’ll take your appointment, but you need to be friendly when you come back.” Excuse me? I didn’t yell, I didn’t swear, I didn’t cause a scene. But I was gaslit, publicly dismissed, and treated like a problem for simply explaining their own failure to communicate. This is some of the worst customer service I’ve ever experienced, and I say that as someone who was just trying to get basic help. The lack of accountability, professionalism, and basic human decency from these two employees—especially Heath—is unacceptable. If you value your time, your money, or your dignity, avoid the Kalispell Best Buy Geek Squad at all costs.

Over the years I've decided multiple times to not go back. You either get no help, way too many people trying to help you every 15 seconds when your browsing, or mislead.

The stuff is very professional and helpful! Thank you!

Set us up with what we needed even though pickup was going to be in another city