Pretty small store. Didn't have a huge selection like most stores I'm used to.
On july 3rd my girlfriend pre-ordered donkeykong bananza for my birthday (july 17) which is THE RELEASE DATE OF THE GAME, when I arrived to the store, I was told at noon the item wasn't ready, and that it would be 2:30 at the earliest or possibly tomorrow....which isnt the games release date, she was notified that the item was ready for pick up, so I went into the store, the young man behind the counter at 4:00pm said the item was still on the truck and hadn't been unloaded probably not till over night, which would mean I'd have to pick up the game on the 18th.....one that its release date is the 17th, and should have been on the shelves BEFORE the store opened. Then I was told the only solution was to cancel the order akd buy one in store from one of their inventory boxes that hadn't been put out yet......ffs how are they this backwards!?
I have been unable to find the item I wanted or have been shocked by the price my last 3 visits.
Response from Best Buy
July 15, 2025
Good Afternoon, Mark.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We can understand how frustrating it can be not to find the item you're looking for. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#14482" for reference. You can find us here:
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https://bby.me/1hu36h
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Kind Regards,
^Trey
Absolutely the most atrocious and appalling customer “service” . This store is fantastic and so is everyone who works there . Why WHY BEST BUY do I have to jump through 47 minutes of robotic bullshit to end up getting hung up by someone I can’t speak with because of lingual delay. What am I supposed to do ?