Desirai V
February 21, 2026
The reason for the two stars is because there is no one who will pick up the phone at the local store anymore. When you live almost an hour away and you need to contact somebody they route you to a call center.
It’s really unfortunate because the people that work there are great, but Best Buy has lost my business going forward. They have lost how to be personable with their customers and no longer have true customer support.
Response from Best Buy
February 21, 2026
Hello Desirai,
Thanks for reaching out and providing your feedback. We can certainly understand how frustrating is can be to not be able to connect with one of our locations. We would like to see if we can help. Can you please connect with us through social media you can find us on Facebook (https://bby.me/pxk2bd), Twitter/X (https://bby.me/g18xzm), or Instagram (https://bby.me/iwnrb4). Please also reference Google Review #120196. Looking forward to hearing from you!
Marlee S
February 04, 2026
I am sorry I do not remember the name of the geek squad guy that helped me for my 10:40 appointment on Feb 4th. He was wonderful!!! Great at helping and very understanding of my 3 year old's energy. He could not fix the problem. I hope a supervisor of his see this because he was so helpful.
Had to pick up three items. Their staff quickly helped me find all three. I was quickly in and out in less than 10 minutes!
Savannah D
January 19, 2026
Awesome experience today with Geek Squad, Skyler. Kind, helpful, problem solvers. Helped me fix my cracked iPhone screen.