Best Buy Kalispell

It’s time to expose Best Buys fraudulent practices, recently i went to Billings Best Buy store , I told an associate to look up this model computer they had online, the price he had was 1,397.00 way better than 1,599.00 most of this was paid with Gift cards, i received the product in brand new condition. I was so excited finally i have something i really liked for my work and hobby!!! i opened it up to my surprise it didn’t turn on so i plugged it, somehow i soon realized this computer is not charging. It said battery needs to be serviced I called Apple support they asked for the serial # at which point i turned the box over to find the serial number as i read more on the sticker it said (Demo - demo not for resale). I was not happy the Apple support agent told me my worst fear Best Buy sold me a brand new Demo model they went against their policies and scammed me now I’m without a laptop computer, I since then have filed a complaint with better business bureau absolutely no resolve on Best Buy’s part to help me get into another working computer. Except for a $250.00 gift card for my inconveniences JUST A WARNING TO MY FRIENDS DO NOT LET BEST BUY DO THIS TO YOU also Best Buy sticks to their policies when it benefits them the most. I really hope the top executives see this and actually get something done

If I could give zero then I would have. DO NOT COME HERE FOR APPLE REPAIRS!! Worst location in the region! They really need to clean house. Flipping ridiculous and not where you want to trust with your iPhones, Mac’s, or iPads and watches. Makes me sick! Where is the store manager? Do they even have one?? There is no way this store has one and if they do they should be FIRED. Get it together BestBuy! Oh and don’t waste my time with the social media links!

This store has still not returned my property. It has been over a month since I brought my iPhone to the Geek Squad location in Kalispell. Despite multiple attempts to resolve the issue—seven visits to the store, numerous calls to corporate, and communication with the third-party repair service in Jeffersonville, Indiana—there has been no successful outcome. The third-party service has not provided tracking information, and there has been no communication from them since the 27th of the month. I am extremely disappointed by the lack of responsiveness and professionalism exhibited by the store and its associated services. I have not received my iPhone or a suitable replacement, despite the considerable time and effort I have invested. This experience is the worst I have encountered with any retailer, and I am appalled. The persistent avoidance, inadequate service, and failure to resolve the issue have caused significant frustration. Given the loss of approximately two thousand dollars worth of electronics and the store's refusal to take responsibility, I am considering legal action. I strongly advise against utilizing this store for repairs, as their process involves shipping devices without assurances of return. Their lack of accountability warrants serious scrutiny. Warning DO NOT COME HERE for repairs!

I am beyond frustrated with my experience at the Kalispell Best Buy. On March 16th, I was instructed by AppleCare to take my damaged phone to this location for a replacement. Geek Squad assessed it as catastrophic damage and told me it would be replaced. Instead, they shipped it to a third-party repair hub, which I later discovered was not Apple. Since March 20th, I have been left in the dark—no updates, no accountability. I’ve escalated twice, waited beyond the promised timelines, and still, no solution. Best Buy is shirking responsibility, while Apple has no record of the repair progress. A month without my phone is unacceptable. I am now forced to consider legal action. I urge corporate to intervene immediately—this negligence is intolerable.