Best Buy Kalispell

Didn't have what I was looking for but was available at other best buys.

Very helpful and friendly staff

The staff (Julia) was very helpful finding the right computer for us.

I went to purchase/transfer phone lines and buy a new iPhone and Apple Watch from Best Buy. I’ve been to this Best Buy 100 times before, and also purchase from them for work extensively. This was my first encounter with their mobile service team, and it was awful. Albeit friendly at my first experience, it took 3+ hours at the desk and Ryan was still unable to activate my new phone. I was sent to a Verizon retailer with my new phone and old phone, and neither worked. I was unable to purchase my watch from Best Buy because of this and instead purchased it through the Verizon retailer nearby. This was on 10/23/2025. I was told from the Verizon team that I had 30 days to trade-in my old phone at Best Buy since that’s where I bought it from. I would have traded it in that day, had they been able to activate it. I had to travel for work and came in to Best Buy on 11/23/2025 to trade-in my old phone, which was still in near-mint condition. When I went in, the same gentleman who helped me the first time was there and greeted me, he went to get his manager to help with my trade-in, informing me that because October has 31 days in the month, my phone was actually due the day before. The manager came out, didn’t listen to my story, and she essentially berated me saying that I “signed a contract with Verizon”. I felt like she misunderstood my question, as I was only trading in an old phone, not trying to get out of a contract or anything to that extent. She completely disregarded the fact that I spent 3+ hours there during my first trip and blamed it on their system - which is fine, but that is not my issue. Later that afternoon, my wife went in to see if she would have better success, and she said she was immediately shutdown by this same “manager”. I then reached out via the customer service team several times, was supposed to be emailed/sent a shipping label, and then was instructed to go back into the store once that never arrived. I have been extremely frustrated with this experience, missing a window by a single day on thousands of dollars spent over our relationship. I have not, and will not be shopping from this Best Buy retail store until this is addressed. Target, Costco, Walmart and Home Depot all carry the same products, I expect better. I’ve waited several weeks thinking of how to address this and it appears that your corporate team monitors this channel. Here’s to hoping we can resolve this.