Great service at Best Buy seems to be s thing of the past. Could not find anyone to help on the floor. Scanned a QR code from website to get an item (I was not logged in). Lady at counter said what's your phone #, I asked how it would know my number, she said you ordered on app, I said no. Showed her the screen, was told to wait, and it would come up on my number. Some time later I saw item make it to register, luckily I did not get the same lady.
I am from Canada. In November I came to Kalispell to do some Christmas Shopping. I came to Best Buy with the intent on purchasing an air fryer for my elderly parents. Before I purchased it, I asked the older gentleman at the till about returning it in Canada if there were any issues. He said I can return at Best Buy in Canada. Well, I’ve come to find out that this isn’t the case. Best Buy USA and Best Buy Canada are not linked. Now I have this brand new air fryer that no one will help me return. If I would have known this, I would have never made the purchase. I can’t even exchange it. Feeling VERY disappointed being mislead and the service after.
Response from Best Buy
January 10, 2026
Hello, Carol,
Thank you for reaching out and leaving your feedback. Receiving accurate return information is always important, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/euirva), Twitter/X (https://bby.me/i0o2qp), or Instagram (https://bby.me/mn735b). Please reference Google Review #103067.
Didn't have what I was looking for but was available at other best buys.
Very helpful and friendly staff