michael c
October 13, 2026
Had 2 people ask me for help first 2 minutes of being there. It was a genuine interaction.
Best buy says it all ,the prices are competive the employees are knowledgeable and helpful ,what's there not to like ,great store
they know their job. Save me a lot of time and hassle today.
I ordered a switch 2 online for in store pickup and it said ready within 1 hour. I show up about 50 minutes after ordering and it still isn’t ready, that’s fine because it hadn’t been an hour yet. I waited until store another 30 minutes and it still isn’t ready.
There are literally switch 2s sitting behind the checkout counter so I ask if they can just grab one for my order. They advise they can’t do that because an actual shopper has to pick it.
While walking around in the store I counted 8 employees not doing anything. When I walked in there were 4 up front greeting. The online order basket was sitting in the middle of the store behind phone section. It was not touched the entire time I was there while 8 employees stood around and did nothing.
I ended up just canceling my online order and buying the switch 2 in person since no one was apparently capable of grabbing the item on a shelf behind the checkout it and scanning it. The manager even warned that if I did it this way it could take 48 hours to get refunded instead of telling one of the employees to get off their ass and do the job.