Best Buy Kalispell

I cant even speak to anyone in this store on the phone. The automated system is such trash. I needed to speak to someone in store about my order im picking up and the call wouldn't go anywhere with the system. Do not recommend best buy.

Having been a long standing Best Buy customer who has spent tens of thousands of dollars in their store; I recently purchased a GPU. Needless to say this has been a very volatile market lately so I decided to purchase from a reputable store that I have done a lot of business with. It was less expensive elsewhere, but local service goes a long ways and I'd rather support them than the online giants. Within 30 days the price drops a couple hundred dollars on BB site, more on others. I reach out to Best Buy to inquire about price matching my recent purchase (off their own site, not even someone else). I am given a frank, we have a 14 day return/price match policy. Wait, what? I don't know of any other company that I've done business with that offers that short of a window. Amazon, Newegg, B&H, the list goes on; all offer a 30 day policy. "You should have purchased the upgraded membership". I'm sorry, I didn't realize I had to pay additional money, just to be able to get a return policy that matched every other retailer. So anyone who is considering purchasing anything; please be very wary. Shame on me, for not digging into it further and realizing this. I think what's even more disappointing is the fact that I literally have been frequenting BB for the past 30 plus years, and I've never asked for a price match; during or after the sale. The first time I reach out, more out of principle than anything, and I'm told to pound sand. Fair enough, you've lost a customer for life. I'm sure that math works out. Hopefully no one else makes the same mistake. * I also appreciate their insincere automated response to negative reviews, alluding to the fact they are actually interested in addressing customer concerns. After another 30 minutes of my life wasted, regurgitating the same information, only to arrive at the same result; it's clearly evident BB cares more about the bottom line (which is ironic when you do the math on the profit companies make on loyal customers) then they do about customers.

Big thank you to the daytime manager on August 13th just before 6pm. I really appreciate your help authorizing my return, the new headphones I got instead are fantastic. Thank you very much to you and the staff for helping me out~

service.was.excellent