I am from Canada. In November I came to Kalispell to do some Christmas Shopping. I came to Best Buy with the intent on purchasing an air fryer for my elderly parents. Before I purchased it, I asked the older gentleman at the till about returning it in Canada if there were any issues. He said I can return at Best Buy in Canada. Well, I’ve come to find out that this isn’t the case. Best Buy USA and Best Buy Canada are not linked. Now I have this brand new air fryer that no one will help me return. If I would have known this, I would have never made the purchase. I can’t even exchange it. Feeling VERY disappointed being mislead and the service after.
Response from Best Buy
January 10, 2026
Hello, Carol,
Thank you for reaching out and leaving your feedback. Receiving accurate return information is always important, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/euirva), Twitter/X (https://bby.me/i0o2qp), or Instagram (https://bby.me/mn735b). Please reference Google Review #103067.
Didn't have what I was looking for but was available at other best buys.
Very helpful and friendly staff
The staff (Julia) was very helpful finding the right computer for us.