Horrible retail experience.
Response from Best Buy
November 22, 2025
Hi Jack,
Thank you for your review. It's concerning to learn that your recent experience with us was horrible. This is certainly not the level of service we aim to provide.
To formally document your feedback and address any additional concerns you may have, feel free to connect with us on Facebook: @BestBuy, Instagram: @BestBuy, Twitter/X: @BestBuySupport. Be sure to mention your Google review 72797.
I bought a brand new tcl 75 “ tv with the protection plan. Service agent promised a guaranteed replacement if there were any issues, he never stated that the tv needed to be hauled upright, and also never helped load. Tv was damaged upon opening. This was not noticed until the tv was turned on, and streaks appeared on screen, that the chipping in the corner was apparent. Best buy refused to to send a service agent to repair or replace the tv.
Joshua B
November 14, 2025
Manager here let’s people cut back in line after purchasing and leaving to resell more product to them. The manager here helps scalpers receive more product than actual customers.
Response from Best Buy
November 14, 2025
Hi, Joshua,
We appreciate you taking the time to share this review with us, however, it is concerning to hear you may have witnessed this happening in one of our stores. We would like to connect with you and get more details.
To get started, please send us a message on Facebook (https://bby.me/y8du1b), Twitter/X (https://bby.me/m5ctql), or Instagram (https://bby.me/htrks7). Please also include a note stating you are reaching out from a Google review by including this reference number: 69041. We look forward to hearing from you!
Timoteo B
November 06, 2025
Hey these guys are just great! The staff really helped me with a TV mount situation, we're professional and just downright good people. Thanks again we got what we needed so my paw can watch his sports. Much love.