They sold me a broken Samsung washer and refused to repair it. Every time they sent someone over, i waited days only to find that nobody was coming or repaired the device locally. I will never purchase from this location or best buy ever again. I have never had broken appliance unloaded on me with so little support or even assistance returning. With 5 kids this was more than an inconvenience. Heed my warning, they also repackage returned equipment as new, as noticed from a ps5 pro i purchased earlier, i didnt bring it up as it functioned properly , just bad practice and again awful support.
Response from Best Buy
October 16, 2025
Hi, Nat,
Thank you for taking the time to leave this feedback for us. This is certainly a concerning situation. I can understand expecting your purchase to be new in box, and for repairs to be completed in a timely manner.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/2bg2e0), X (https://bby.me/l5q2vx), or Instagram (https://bby.me/hw6zki).
Please be sure to mention “Google review #56719” in your social media message.
We look forward to assisting you!
This visit to best buy was good because there were well staffed with helpful "geeks" (employees). Great place for electronics!
Not much of a great selection .
Response from Best Buy
October 04, 2025
Hello, thank you for sharing your thoughts here. Having a large number of devices to choose from is definitely important. Can you please reach out to us on Facebook (https://bby.me/5d9jed), Twitter/X (https://bby.me/kroyo9), or Instagram (https://bby.me/042dm0) with more information about your experience? Please begin your message with "This is regarding my Google Review #51579".