Best Buy Missoula

Bought a monitor from them that doesn’t work. I don’t live close to store so returned as soon as possible for me. I was three days past the 14 day return policy, the manager who runs the store says sorry nothing I can do store policy, not like the manager of the store is allowed to use discretion. The scam part! We will only take returns if you buy extended warranty, oh but the monitor $200 the extended warranty $250 what would you say? They clearly don’t care about their customers. There used to be common sense with people in these positions now they are profit driven robots. Would understand if it was 2 or 3 months later but 3 days! Horrible experience terrible store

Caleb went above and beyond to help me find a really obscure item. After looking at every aisle in the store (I’m not making that up) we found it! I appreciate his efforts

⭐⭐⭐⭐⭐ We had an outstanding experience at Best Buy in Missoula, Montana! We wish we had caught the name of the associate who helped our family because he absolutely deserves recognition. He was a younger gentleman with distinctive bushy red hair, and he provided some of the best customer service we’ve experienced in a long time. He was incredibly knowledgeable and helped us with laptops, printers, and especially choosing our Starlink Standard Kit for reliable internet while traveling and spending time in more remote areas of Montana. He answered our questions thoroughly without ever making us feel rushed or pressured. He also took the time to explain a potential 15% savings opportunity if we chose to apply for a Best Buy credit card. More than anything, he was genuinely friendly, patient, professional, and kind. Great customer service makes such a difference, and this associate represented the Missoula Best Buy exceptionally well. If management sees this, please pass along our appreciation to him! Five stars from the Wrecked & Refined family. Thank you for making our shopping experience such a positive one!

I had a computer issue and decided to try Geek Squad. I asked and authorized them to back up my cpu in case that was necessary to fix it. When I turned it back on, there was zero data. I called the support and they told me a manager would call. No call so I went back to the store. At least 6 employees, including 2 managers were standing around chatting and smiling. When I sat down with the Geek Squad manager. He explained to me that they backed up what there system could but then they erased everything else. I specfically paid them to backup my cpu in case I needed to restore to a different cpu. They lost hundreds of gigs of data and didn't back it up. Both the 888 bestbuy and the store won't give help me or give me a refund. Avoid Best Buy and especially the Geek Squad. They are arrogant little kids that are not only incompitent but defiant in their failure to honor their end of the contract i signed.