Best Buy Missoula

I was fortunate to engage Ms. Kim at the Missoula Best Buy store to assist me with my product return; she was courteous, friendly, & super knowledgeable to patiently answer all my technical questions. She diligently guided me to a replacement item & fully explained in non-techie terms why & how the replacement item would meet my needs. She also professionally assisted me in selecting a new cell phone, again answering a myriad of questions & outlining the features & benefits of each product. For her efforts she turned a routine minor product return into a several hundred dollars net sale; to me she exemplified the best & most pleasant sales experience I've had in a very long time. Kiddos to the local Missoula Best Buy for having such a remarkably talented & competent salesperson. An unqualified gold-star experience!!

All set with BB forever. Got some attitude when i wanted to return a brand new laptop that wouldn't boot same day. Today i was assured by best buy customer service that the new nvidia gpus were going to be available in store. person who opened the door said it was online only. Good bye best buy. MC will take over soon nevermind al the endless online retailers which is basically how you are running now anyways. Try fixing and communicating on your broken website more about big launches, tell your customer service to know what they are talking about before lying to everyone, check your attitudes. If you fix these things maybe you'll keep from losing more customers in the future.

I recently had a pair of ear buds go out the day before an international trip. I bought a pair of $99 Jlabs from Best Buy to support a local store and to avoid waiting for shipping. The pair of earbuds I purchased were awful and the sound quality was nonexistent. I got back from my trip and waited a week before taking the earbuds back. I downloaded the JLab app and really tried to make these earbuds work. I went to Best Buy to exchange my purchase for a pair of earbuds that were better quality and the same price. The gentleman behind the counter was super helpful and told me that he would do a defective claim and get me a new pair of earbuds. He went through the inventory and made several recommendations. I decided to go with the same priced Beats earbuds. The employee went through the full transaction and then said he had to get clearance from a manager since the earbuds were slightly out of the return window. His manager told him no because I did not sign up for a loyalty program. So my original purchase was not good enough as I needed to join some loyalty club to be helped. I left the store and immediately came back to ask for the manager. The “manager” told me directly that I needed to be part of a loyalty club even though my purchase could have been defective. It was very clear that my business was not important to him as he made zero effort to help or make sure that I had a good in store experience. I have been a manager in retail for over 20 years and would have never left a customer hanging with a bad product. I could tell he didn’t want to help as he didn’t even put down his drink or look at me directly when I spoke to him. I just wanted an exchange which seemed like the minimum that should have been done for a paying customer with a bad product.

Tried to call and get ahold of the store. Apparently they don't accept calls. Kept getting a call center in another country who was of no help and said this store isn't accepting calls. Terrible customer service.