Best Buy Missoula

Caleb went above and beyond to help me find a really obscure item. After looking at every aisle in the store (I’m not making that up) we found it! I appreciate his efforts

⭐⭐⭐⭐⭐ We had an outstanding experience at Best Buy in Missoula, Montana! We wish we had caught the name of the associate who helped our family because he absolutely deserves recognition. He was a younger gentleman with distinctive bushy red hair, and he provided some of the best customer service we’ve experienced in a long time. He was incredibly knowledgeable and helped us with laptops, printers, and especially choosing our Starlink Standard Kit for reliable internet while traveling and spending time in more remote areas of Montana. He answered our questions thoroughly without ever making us feel rushed or pressured. He also took the time to explain a potential 15% savings opportunity if we chose to apply for a Best Buy credit card. More than anything, he was genuinely friendly, patient, professional, and kind. Great customer service makes such a difference, and this associate represented the Missoula Best Buy exceptionally well. If management sees this, please pass along our appreciation to him! Five stars from the Wrecked & Refined family. Thank you for making our shopping experience such a positive one!

I had a computer issue and decided to try Geek Squad. I asked and authorized them to back up my cpu in case that was necessary to fix it. When I turned it back on, there was zero data. I called the support and they told me a manager would call. No call so I went back to the store. At least 6 employees, including 2 managers were standing around chatting and smiling. When I sat down with the Geek Squad manager. He explained to me that they backed up what there system could but then they erased everything else. I specfically paid them to backup my cpu in case I needed to restore to a different cpu. They lost hundreds of gigs of data and didn't back it up. Both the 888 bestbuy and the store won't give help me or give me a refund. Avoid Best Buy and especially the Geek Squad. They are arrogant little kids that are not only incompitent but defiant in their failure to honor their end of the contract i signed.

I DO NOT recommend the Geek Squad! I brought in my iPhone that was water damaged and told the guy it was possible it was just the screen that was broken because the phone still made noises when I plugged it in to charge. After waiting a little, the guy took the phone to the back and came back 5 minutes later telling me the whole phone was ruined. I wasn’t ready to give up and went to another shop while I was in Seattle and they fixed it - it was just a broken screen and I would have tossed my phone had I listened to the Geek Squad.