Stephanie
October 26, 2026
I went in today to buy my very first laptop and Toby was incredibly nice and helpful! He was very informative, friendly and patient when answering all my questions. If you’re ever visiting Best Buy and need help, I highly recommend asking for Toby! Thank you again for making my first laptop buying experience such a positive one!
I've been buying crap here for 20 years and the manager refused to return a 1600 dollar item that isn't compatible with my computer. I guess 20 year of loyalty doesn't get you anything with worst buy.
Had the product and the local staff helped me find it and check out quickly. Good stuff.
It’s like the employees actively avoid you when you have a question.
Response from Best Buy
October 02, 2026
Hello, Chuck,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be when you are needing support, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 229467.
Facebook (https://bby.me/2uCGnM)
X (https://bby.me/xhKC11)
Instagram (https://bby.me/eAwOLf)
We look forward to assisting you there.