Quentin R
January 31, 2026
I needed a new phone compatible with Boost. I was directed to see Gage in sell phones. He had me fixed up and on my way in 20 minutes. 10 star rating for Gage! I'll be back, and when I am, I'll be asking to see him.
I've had good experiences at this store, for the most part. However, one experience with the Geek Squad involved a young woman named cat (or Kat). She installed a software with known vulnerabilities on my PC. I called her out on it (in a nice way), she absolutely seemed aware that she did it, turned red and walked into the back. I might be wrong, but I think some of the employees here are stealing personal information from customers via social engineering and simply by accessing the devices of trusted customers.
Staff was very helpful in guiding me the the most awesome headphones ever!
Brought in my fully working iPad with a simple question about new terms for iCloud. The Geek squad said they would install the latest update. When I got it back, it was completely non-functional! They offered to pay me $30 toward a new iPad. After 2 days they offered to give me $50 and expected me to buy a new iPad ($300) and a new case. Awful experience with no accountability!
Response from Best Buy
January 21, 2026
Hello Denise,
Thank you for your review. This experience regarding your iPad does not align with the level of service we strive to provide. We're concerned to hear your iPad started not working after being handed back and would like the opportunity to follow up and assist here.
Please reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/w2su59)
- Twitter/X (https://bby.me/2ti0ps)
- Instagram (https://bby.me/vx1vm2)
When reaching out, please reference your Google Review 107477.