Best Buy Missoula

I've been a fan of this Best Buy for a while, but today takes the cake. While completely overwhelmed at the prospect of buying a new printer, Liam emerged like a guardian angel to guide me to the promised land of the perfect blend of my needs. Liam was quick to understand what I was looking for and prompt at cutting to the chase. He was knowledgable about the features, patient with my questions, and honest about the reviews of each brand. Grand slam success and tonight I submit this review as the proud owner of a new printer I'm totally stoked about. On more than one occasion I've been in to the Geek Squad for tech support or to change out my screen protector and they're always wonderful. The appointment system is great and they can usually take a walk-in pretty promptly. This branch has also been crucial for recycling batteries and electronics. Lately I've been choosing to do business at this Best Buy specifically because it conveniently meets the needs of several errands. Will certainly be back for more business at the Missoula Best Buy. Highly recommend this whole operation.

Helpful staff

Awful customer service. Have a defective Sony TV that I bought there and called for support. Was left on hold waiting for someone to pick up for 20 minutes x2. Don't waste your time buying anything from the Missoula Best Buy!!!!

Bought a monitor from them that doesn’t work. I don’t live close to store so returned as soon as possible for me. I was three days past the 14 day return policy, the manager who runs the store says sorry nothing I can do store policy, not like the manager of the store is allowed to use discretion. The scam part! We will only take returns if you buy extended warranty, oh but the monitor $200 the extended warranty $250 what would you say? They clearly don’t care about their customers. There used to be common sense with people in these positions now they are profit driven robots. Would understand if it was 2 or 3 months later but 3 days! Horrible experience terrible store