Best Buy Aberdeen

No store has a worse policy for helping the customer. Our tv stopped working shortly after the 14 day window. How ironic. Best Buy Aberdeen was absolutely unwilling to do anything to help. I can understand random returns perhaps, but not big ticket items that completely stop working. I'll pay more and stick to stores that are willing to help.

Recent trip to Best Buy was fantastic. Bridget walked us through the options of different Amazon (reader) products to find the best one for our needs. While this store seems to have its ups and downs, my experiences have always been good, if not great.

I went to the store in Aberdeen, NC for a home theater system. I knew one of the managers there was an audiophile like me so I went straight to him. I gave him my budget, and he did a great job of putting a quality system together and only went over budget by $100. This was a Saturday and we set up delivery AND installation for the next Thursday. This is when the problem started. On delivery morning, I get a call from Geek Squad telling me the front speakers aren't in but should be in by the next day. Disappointing but OK, we set up delivery AND installation for Saturday. Saturday comes and I get another call saying they'll be by to drop the equipment off. I explain that I paid for installation but they said no, drop off. I drove to the store and spoke with the original manager. He looked into it and said when they transferred the date, they didn't transfer the install and it wouldn't be done that day. I was furious, having been screwed by Geek Squad before. Now, I had to wait until Monday. That Monday I was out of town, so my wife let the install guy in with the equipment. They sub the work out to MasTec. My wife kept me up to date and eventually said he refused to run the wire for the rear speakers under the carpet. I don't know how he planned on doing it but, he left without doing so. My entire enthusiasm for this project was ruined. I plan on returning the rear speakers and subwoofer this weekend, and, may return the entire system. I don't plan on shopping at BB ever again. They are an incompetent company. I will buy from Crutchfield as they ship for free. On top of that, I applied for their credit card since I would receive a $400 gift card based on my large purchase. I was turned down for credit despite having an 800 score. When I received the letter telling me why, it said they couldn't verify my credit. I had forgotten that I froze my credit so all they had to do was tell me but, no, they just denied me. Incompetent.

I normally don’t leave bad reviews but, I did not appreciate the attitude the lady had. Got a phone from there. Was told it was activated. I cut it on and nothing. I was lead to believe that the phone was ready to use. Now we have to wait until they can switch the data over before using a phone that’s been paid for. Wish there was more clarity in the matter.