The agent didn't transfer the data from my old computer to the new one claiming that there are cockroaches in my computer. My house is spotless. The old computer was opened at best buy store in Aberdeen NC on March 30, 2025. The technician checked if it could be updated. He told us that, it could updated it, but the cost of the processor and other parts to replace would be as high as buying a new computer. He didn't see any bugs inside it. The same day I bought another computer: Cyberpower pc, model: SLC8800BSTV8 at the store. On 4/6/2025 I took the old and the new computers to best buy in Aberdeen to transfer data. The agent has a picture with one insect on top of a computer. I am 100% sure that the bugs that roam around the room were the agents modify computers are in the store. Unfortunately, one of them landed on my pc and the agent threw the pc on my face adding that it needs to be cleaned by professionals and to bring a proof of it. After spending at Best buy $1,690.59 on March 30, I am told to pay someone else to clean a computer that is already clean. I am extremely unhappy with best buy geek service.
Response from Best Buy
April 07, 2025
Hello,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
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Best,
^Kadian
Austin in the GeekSquad helped with picking out this gaming PC. He is very knowledgeable, courteous and took the extra time to answer any questions to make sure we would have no issues once we got home. Set up was easy and it works like a charm.
Kimberley H
March 26, 2025
We bought all our kitchen appliances from best buy in Aberdeen, N.C. last year, amazing service. I even had a small issue with my washer. One of the ladies there was the BEST, getting the job taken care of. Two weeks ago I bought an IPad, Erin was so friendly, and was so helpful with getting me set up. Great place, great service!