Terrible customer service! We asked for some assistance in a purchase, the lady called but no one showed up. We asked someone else and still no one showed up. We left. Obviously no or poor management.
Response from Best Buy
October 14, 2026
Hi there,
Thank you for reaching out to share your experience. We intend to provide a high quality level of customer service for all of our customers looking for resolutions available here at Best Buy. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
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Please mention your review #237901, so we can document your experience and/or if you have any questions.
No one at the checkout and waiting several minutes for a geek squad agent to get me someone is definitely a move. The decision to remove customer service associate is absolutely backwards.
Response from Best Buy
August 18, 2026
Hello,
Thank you for sharing your feedback with us. We understand not having someone available to assist you right away, isn't ideal. We'd be happy to ensure that your feedback reaches the correct people to look into it further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/eK7Qad), Twitter/X (https://bby.me/EdadPn), or Instagram (https://bby.me/EK5v1A). Please also mention your "Google review #205276" in your message.
Poor customer service. The employees were unwilling to look for an item, and I had to prove to them that they had it in stock because it was clearly listed on their website. Instead of taking the time to check or assist me, they would rather simply say, “We don’t have it.” Customer service should be about helping customers, not dismissing them without making an effort.