Unfortunately had to get a new phone today. Mikey assisted us and was outstanding. He compared all the plans and prices for us and showed us the best overall deal. He spent two hours helping me get my phone situated and had the patience of Job. Super satisfied with my experience.
The greek squad and customer service is handled from India. Been trying to get a TV installed I purchased 6 weeks ago through Greek Squad. It has been a nightmare and taken many trips back to the local Best Buys store to try and get this handled. It is still NOT handled. We are about to totally cancel the $3000 order. All phone calls to the store are funneled to India. That is NOT good customer service.
Response from Best Buy
June 24, 2026
Hello, Sean,
We understand that having an issue with an order that hasn't been installed can be difficult. We would be glad to investigate your order if you would be glad to assist you in any way we can with Review 176721.
Facebook (https://bby.me/gEWvtH)
X (https://bby.me/3DfLvp)
Instagram (https://bby.me/QVRELw)
This store gets a 5 star rating specifically because of one 5 star workesr named Javon. My wife and I received exceptional customer service from this associate. From start to finish, Javon greeted us, helped work the fork lift to get a microwave that was too high for us to reach, helped make our exchange seamless, and offered to load our purchase in our car. It felt like a one man show and he was the star.
Best Buy is my favorite store on the planet.