Antoine F
November 10, 2026
Not the same. Every item I was looking for they discontinued. I think there going out of business
Response from Best Buy
November 10, 2026
Hello, thank you for leaving us a review. Being able to find what you are looking for when you shop with is important. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #253066".
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A family member and I had such an uncomfortable shopping experience here today due to high pressure sales tactics that we cut our shopping short.
Most sales associates were respectful and gave us space and time to browse on our own after checking in on us to see if we needed them. Was it a bit annoying how frequently they asked? Sure, but we knew they were just doing their jobs.
But a Windows laptop sales rep intruded on our physical space within seconds of us arriving at the Surface laptops and just stood and stared at us as we had a conversation she wasn't included in at all. She ignored all nonverbal cues that she was intruding. She didn't ask if we wanted help or give us any opportunity to opt out of her presence. I ended up having to say, "This is uncomfortable. I'm going to go," and we went straight to check out and leave.
I'm allergic to awkwardness of this intensity, so I'll shop for my laptop somewhere where customers' boundaries are respected and I don't feel like prey. Do better, Best Buy.
Terrible customer service! We asked for some assistance in a purchase, the lady called but no one showed up. We asked someone else and still no one showed up. We left. Obviously no or poor management.
Response from Best Buy
October 14, 2026
Hi there,
Thank you for reaching out to share your experience. We intend to provide a high quality level of customer service for all of our customers looking for resolutions available here at Best Buy. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
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Please mention your review #237901, so we can document your experience and/or if you have any questions.
No one at the checkout and waiting several minutes for a geek squad agent to get me someone is definitely a move. The decision to remove customer service associate is absolutely backwards.
Response from Best Buy
August 18, 2026
Hello,
Thank you for sharing your feedback with us. We understand not having someone available to assist you right away, isn't ideal. We'd be happy to ensure that your feedback reaches the correct people to look into it further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/eK7Qad), Twitter/X (https://bby.me/EdadPn), or Instagram (https://bby.me/EK5v1A). Please also mention your "Google review #205276" in your message.