Best Buy Aberdeen

Went there last month is get my cellphone’s battery serviced and was scheduled another day to get it actually serviced after they ran diagnostics. I was scheduled for a Friday just to go there and tell me that they don’t do that service on Fridays. They said that I should’ve received a call beforehand about it, which I didn’t. It was a waste of time and gas. So I had to come in a third time to finally get it done. I didn’t know that it would take hours to do it too so that would’ve been a nice heads-up too. I’ll go somewhere else next time.

We purchased 3 freezers from here and found that all 3 were damaged after unboxing. Store managers and customer service have not done anything to help. We've been lied to by customer service multiple times.

Came in to get a diagnostic/repair service on my Mac laptop, it said online that Best Buy does all the same services as Apple and even matches their prices but this is unfortunately not true, they actually don’t do any work on the computers or tablets themselves, they send them to Apple for you but only if you have Apple Care, my laptop is almost 10 years old now so I probably don’t have Apple Care so in terms of the services the store provides (especially in relation to what it says they do online), this is a pretty negative experience — Dawson though is phenomenal, he worked with other customers while also working with me, was balancing both projects while making sure everyone was attended to, he was incredibly informative about their lack of services and the next steps I should take going forward on my own, recommended a local service shop that will be able to do the repair, and he kept a great attitude the entire time even though he was so late into his shift. Unfortunate that Best Buy does not provide these services but Dawson provided great service, he should absolutely be recognized for his work ethic and commitment to the customer.

Great selection of electronics