No one at the checkout and waiting several minutes for a geek squad agent to get me someone is definitely a move. The decision to remove customer service associate is absolutely backwards.
Response from Best Buy
August 18, 2026
Hello,
Thank you for sharing your feedback with us. We understand not having someone available to assist you right away, isn't ideal. We'd be happy to ensure that your feedback reaches the correct people to look into it further.
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Poor customer service. The employees were unwilling to look for an item, and I had to prove to them that they had it in stock because it was clearly listed on their website. Instead of taking the time to check or assist me, they would rather simply say, “We don’t have it.” Customer service should be about helping customers, not dismissing them without making an effort.
My husband and I came to the store today to get a PlayStation 5 pro. Danielle is amazing! She was so kind, helpful, and efficient while helping multiple customers at once. Definitely the best experience I’ve ever had at a BestBuy. Thank you Danielle!