Frequently Asked Questions About Best Buy Asheville South
How do I check product availability at the Asheville South Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville South Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville South stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville South Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2221 reviews)
Sam M
May 22, 2026
4 out of 5
cheap and
EASY
frank w
May 15, 2026
1 out of 5
No more customer service on the phone. You get someone in India. Want your name, address?Email address service in this country has become crap
Christopher S
May 06, 2026
1 out of 5
I couldn't get help I needed
Charlie S
April 03, 2026
1 out of 5
If I could give this store no stars I would. Let me just say that the bald customer service manager has a serious attitude problem. It’s very rude to walk off from a customer while they’re talking to you and to lie and say your boss was on lunch! Really poor customer service! Keep your products stocked in the right places! We have an ongoing case with the BBB on this Best Buy location and are awaiting response from Best Buy!
Response from Best Buy
April 04, 2026
Hello.
We can understand being frustrated with not having the best experience with our staff. If you would like to add anything about this experience, please reach out to us on social media. We ask that you include your review number 138298 in your message as well. Thanks for your time.
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