Best Buy Asheville South

I purchased a TV from Best Buy on July 4, 2026, and was explicitly given pickup and delivery options for July 6 or July 7. I selected home delivery for July 10th, arranged my schedule around that date, and even took a full day off work to ensure I would be available. I received confirmation emails for both the purchase and the delivery, which gave me confidence that the company would honor its commitment. That confidence quickly evaporated. The day before delivery, I never received the promised 4-hour delivery window. When I tried to check my order, the system repeatedly returned an error stating that my order information was unavailable. I continued checking through the day of delivery with the same result. I then sat at home for the entire 12-hour delivery window, waiting as instructed, and no one ever showed up. Only after I called did I learn the truth: the TV had never even been received by their delivery team. I was left waiting and completely uninformed, with no proactive communication whatsoever. They rescheduled for July 24th, and I once again took time off work to be available. This time I received a confirmation the day before that delivery would occur, along with a promised of another message after 7:00 pm to give me my 4-hour window. Then, less than an hour after the window was supposed to be provided, I received a text rescheduling the delivery again, this time to July 29th. No explanation, no accountability, and no respect for the inconvenience they had already caused. When I called to address this second failure, I was met with repeated apologies but no real solution. The representative dismissed my concerns and refused to escalate the issue to a supervisor, instead insisting on “explaining” the situation again as if that would make up for two wasted days off work and a completely broken delivery process. At that point, it was clear they had no intention of taking responsibility or making things right. I canceled the order on the spot. A company that cannot deliver on its basic promises, communicates poorly, and shows no concern for the customer’s time does not deserve repeat business. Bottom line: do not rely on this company for anything important. They failed twice, wasted my time, and demonstrated a complete lack of accountability. Save yourself the frustration and shop elsewhere. If I could I would give them a 0-Star rating, I would.

Helpfull Staff. Bought Sony 1000 XM5 or something.

I am sad that I had to give this rating. I think that Best Buy is a great store and has been consistently striving to great customer service. This rating is for an online order not in store. I ordered a Soundcore Space One headphone. No issues with ordering. Received communications when order was placed and when it was actually being delivered. On delivery day it showed item was on the truck and the time it would be delivered. Then an hour before delivery the text said, "the order was canceled." I went online and there was a message the ordered was delay. I called and the representative stated there was a technical issue and the seller canceled the order. To date no one has stated what the technical difficulty was. I had to ask but was given 10% credit and a redelivery message. That date came with no item. I called again and was told that Best Buy could only give a refund. Had I not called Id still be waiting for a delivery per the messages I was being sent. I asked if there was anything further that could be done for the inconvenience, they said no, but I could call another department. I called that department and the representative there said the redelivery was approved and pending. Long story longer, there was an unprofessional lack of communication with the seller to Best Buy. Also an obviously miscommunication within Best Buy. I repurchase the item at the original dale price but opted to pick it up than risk going through a non delivery again. Very disappointed in how it was all handled. Although I still repurchase the headphones not knowing what the initial technical issue was made me a bit hesitant on this brand. I will continue to use it and hope that it works as the reviews and specifications state. Best Buy to me a 4-5 star business but this order deserved and earned only two stars for multiple inconveniences to the customer.

Regular consumer electronics stores with basic help.