Gerald G
February 17, 2026
Great experience with Geek Squad
“Issue resolved”
Ordered a laptop and it was not delivered to the right address by the use of Rodie. Submitted a refund or replacement request to Best Buy and provided proof and Best Buy denied the request, horrible Best Buy customer service. Will never buy from Best Buy again.
Response from Best Buy
February 14, 2026
Hello, Jesus,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing support with a recent laptop you purchased. Nevertheless, we appreciate your feedback, and would like to look into this matter further. To better assist, please do not hesitate to reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter: @BestBuySupport
Please mention "Google Review, Conversation #117290" when contacting us on social media.
Matthew S
February 07, 2026
Went in last night to look at buying a new TV and an Xbox. The manager there Logan asked if we needed any assistance or questions about the TVs asked a few questions about the TVs and talked them all over and finally after about 30 minutes or so I decided to go with the best TV to my interests. He was so helpful and professional and really polite. hands down one of the best encounters I've had with anyone who works in costumer service. Even after keeping him there past closing he was nothing but polite and professional. He hooked us up with the Xbox , TV , wall mount and sound bar! Plus he even has it where it'll all gets delivered and installed.
Carolina M
February 05, 2026
Staff at this Best Buy are awesome!!