Diamond T
February 26, 2026
Came to the store to buy an iPad was asked if I wanted to sign up for some membership program even though I already have a credit card with Best Buy (no need for more unnecessary stuff) after I had mentioned that I didn’t want that he told me to sit tight and wait for the next representative to come help me as I watch all the employees just walk around doing nothing waited 30 minutes ended up going to target right down the road and bought the same item for the same price in five minutes
Response from Best Buy
February 26, 2026
Hi,
Not being assisted immediately to make purchase is frustrating. Please mention review #122217 when connecting with us on social media links.
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Preston D
February 25, 2026
Very knowledgeable sales tech assisted with discovering the right equipment needed.
The store shelves are sparse and give the impression that it’s closing down. The Apple area has a few iPad products. The staff were all ganged up in one corner of the store chatting ignoring customers. When I did get someone to help me, I knew more about the iPad than they did. It’s making buying online the far better option The fall of a great giant in retail. I’d like to say this is experience is isolated, but this has happened to me in other BB stores too. The staff are too young and know virtually nothing. I left the store without purchasing and will purchase the item online.