Best Buy Asheville South

Good customer service

Didn't find what I was looking for, unfortunately. However, staff was super knowledgeable helping me figure out where to go. Nick from Greek Squad was especially helpful - definitely the guy to go to if you have questions about anything tech-related!

I had one of the worst service experiences ever that has lead to me spending hundreds of dollars more than I should have needed to. Me, being an idiot trusted one of the employees at this location to assist me with part compatibility as I’m upgrading me pc. They sold me a motherboard and cpu that did not pair together and I only realized when I checked the box at home. I then had to spend more money on a cpu than I wanted too. As well, the motherboard (I requested it fit DDr4 ram as I already have some) only fits DDr5. I am now in a position where I must spend upwards of 300 more dollars on new ram, because one of your employees didn’t bother actually giving me what I asked for. I will be extremely hesitant to shop here in the future and I suggest everyone that reads this to double check the employees confirmations.

I purchased a mantle mount for my TV. Over $800 for the install and all. The guys came. He complained that the store didn’t tell him what it was. Asked why I wanted it , complained a lot how hard it was going to be. I asked him why he was giving attitude that I did not care that the store didn’t tell him and did not care how hard it was that I paid for the service offered. He told me that I had an attitude too. Told me that the store and other geek squad guys did not know this but he reserved it and it could be a fire hazard that would void out fire insurance. He went out for tools, left and cancelled the order. His name is Andrew. If Andrew comes for you watch him. Finally. I rebooked the service and the price went up $40 and I had to play that for now.