Best Buy Asheville South

This Best Buy came highly recommended from a friend of mine that recently moved to town with his wife & two kids. He used the Best Buy financing plan to install a home theater & used the associated financing bonus to completely cover a brand-new desktop for his family. I needed a laptop, so I did some preliminary research & then ultimately came into the store. I'm very glad I did. Robin looked over my notes & recommended a different laptop based on my usage needs. Robin was up to date on the latest software technology & made sure I didn't purchase a product whose core function would be obsolete within the next year. I'm also very glad Robin made me aware of the Best Buy protection plans so I don't have to worry about spilling coffee on the keyboard or coming home to a wagging tail that knocks over a speaker. Thank you to everyone for an awesome customer experience, & I look forward to continuing to upgrade the house!

Great service!!!

I purchased a TV from Best Buy on July 4, 2026, and was explicitly given pickup and delivery options for July 6 or July 7. I selected home delivery for July 10th, arranged my schedule around that date, and even took a full day off work to ensure I would be available. I received confirmation emails for both the purchase and the delivery, which gave me confidence that the company would honor its commitment. That confidence quickly evaporated. The day before delivery, I never received the promised 4-hour delivery window. When I tried to check my order, the system repeatedly returned an error stating that my order information was unavailable. I continued checking through the day of delivery with the same result. I then sat at home for the entire 12-hour delivery window, waiting as instructed, and no one ever showed up. Only after I called did I learn the truth: the TV had never even been received by their delivery team. I was left waiting and completely uninformed, with no proactive communication whatsoever. They rescheduled for July 24th, and I once again took time off work to be available. This time I received a confirmation the day before that delivery would occur, along with a promised of another message after 7:00 pm to give me my 4-hour window. Then, less than an hour after the window was supposed to be provided, I received a text rescheduling the delivery again, this time to July 29th. No explanation, no accountability, and no respect for the inconvenience they had already caused. When I called to address this second failure, I was met with repeated apologies but no real solution. The representative dismissed my concerns and refused to escalate the issue to a supervisor, instead insisting on “explaining” the situation again as if that would make up for two wasted days off work and a completely broken delivery process. At that point, it was clear they had no intention of taking responsibility or making things right. I canceled the order on the spot. A company that cannot deliver on its basic promises, communicates poorly, and shows no concern for the customer’s time does not deserve repeat business. Bottom line: do not rely on this company for anything important. They failed twice, wasted my time, and demonstrated a complete lack of accountability. Save yourself the frustration and shop elsewhere. If I could I would give them a 0-Star rating, I would.

Helpfull Staff. Bought Sony 1000 XM5 or something.