Best Buy Asheville South

They never have cards any more and not a single person said welcome to best buy :( still they got cool shit

If you need to buy something, great, do store pickup. Otherwise if you need to shop for something or especially build a pc, drive to charlotte and go to microcenter

I went there today to replace a screen protector that I had bought with a lifetime warranty two years ago. At the time of purchase I had also gotten and paid the lifetime installation of replacements. I have gotten all of my past replacements and installations free (included with my original purchase), with the last one a few months ago. I praised Best Buy for great customer service. However, when I inquired about the replacement today, the associate denied me and said I’d have to pay for the installation fee. Apparently corporate had just changed policies this year. I was going to just concede this, but the associate had to add, “yeah an uneducated 16 year old told you wrong what do you expect?” He then said he could give me the protector but I’d have to replace it myself. I took that option. The extra information about blaming his coworkers in the past was not professional. He could’ve said, “they weren’t trained properly, etc,” but he went with the sassy option. This interaction left a poor taste in my mouth. I was not disrespectful to this employee, I was simply confused why I wouldn’t get the install of the screen protector for free, as it was stated when I first bought it. If my past installations were free until now, I am skeptical about the corporate policy or if that employee just didn’t like me. It seems to me that today Best Buy’s 60th anniversary was not interested in satisfying a customer.

Cannot find simple accessories like charging cable for the Acer computer although they do sell the computer