Pierre D
September 10, 2026
I bought a laptop computer over the weekend at this Best Buy. At the time, I was offered 15% cashback if I opened a credit card account through Best Buy. I paid with an alternative credit card and the sales person told me that it wasn’t a problem, as I could come back once I was approved, even days later, to get credited with the 15%. I went back there today to see if I could get credited and was told that the 15% was no longer available. Furthermore, at this point, they could not offer me any cash back at all, as the price of the computer has now gone up. I was told by the branch to call the 800 number to discuss things further and the Best Buy S. Asian Call Center told me they couldn’t do anything about it and to deal with the local branch. No resolution for my problem and I now have a credit card I did not want or need. Very poor.
Response from Best Buy
September 10, 2026
Good Afternoon, Pierre,
We definitely understand how you are feeling after there were issues that arose regarding the Best Buy Credit Card offers. We would be happy to look into this situation further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #220595.
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Aaron M
September 06, 2026
Staff is knowledgeable and helpful.
Excellent customer service in the Geek Squad