Expect F
November 08, 2026
Finding staff to help answer questions regarding TVs were scarce. I saw plenty of staff standing around talking to other staff members, but it was difficult to get their attention. Display TV's were not all on and functional so it was hard to evaluate the picture quality. When I finally did interrupt staff members in their conversation for questions, the person was not very knowledgeable or informative. I asked a basic question about shipping and they didn't know the answer and was looking for answers on their phone. But the store had a good variety and stock available.
Response from Best Buy
November 08, 2026
Hello,
Thank you for taking the time to bring this to our attention. We're glad you found a great selection of TVs to explore. We want every customer to feel supported and informed while shopping, and we appreciate you sharing feedback about your visit so we can better understand where we missed the mark. If you would like to chat with us about your store experience, please reach out to us on any of our social media profiles below with Google Review 251960.
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Was looking for a new laptop and a young man help me. Awesome customer service.
Exceptional Customer Service — Thank You, Peyton!
I recently purchased an iPhone 18 Pro at Best Buy and had an outstanding experience with Peyton!
He was knowledgeable, patient, and genuinely focused on helping me make the best choices. Rather than steering me toward expensive accessories, he recommended a reasonably priced case and screen protector, explaining why they offered better protection than trendier options.
After years of frustrating AT&T store experiences involving vague DIY transfer instructions, Peyton’s hands-on assistance was a refreshing change. He initiated the data transfer, guided me through the process, and checked in to ensure everything was going smoothly.
Before I left, he even used his own map app to help me find my way home.
Peyton went above and beyond with his honesty, expertise, and genuine care. Best Buy is fortunate to have him on their team—thank you for making a potentially frustrating process such a positive experience!
Michael A
October 21, 2026
Limited stock. Not a lot of staff to help.
Response from Best Buy
October 21, 2026
Hello, Michael,
We understand the importance of having a wide selection of products to choose from. We can also appreciate the value of knowledgeable and available staff who can provide support throughout your shopping experience.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on one of our social platforms:
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Please be sure to mention your review, #241323.