Best Buy Asheville South

BEWARE!!! I bought a $4,000 TV, so not a chump change purchase. This experience from the South Asheville store off McKenna Rd., including the customer service from their supposed “Experience Manager,” Ray Milton was by far the worst purchase experience I’ve ever had. I understand things happen, but they had plenty of chances to make things right. From purchase to final install it took over 2 months and 4 scheduled attempts. The first two scheduled attempts were no-show without any communication, and the third they dropped the TV and did $750 damage to my floor. Every failed attempt they put me in the back of the line, which meant minimum 2 week delay and certainly no weekend options. They had plenty of opportunities to show good customer service (proactive comm’n, priority, sympathy, compensation, etc.), but not once did they. I can’t tell you what this cost me in rescheduling my work week, time sitting around waiting to show up, time on hold on the phone, time getting them to do something, time scheduling repairs, etc. Would have been nice if their Experience Manager actually cared enough to step in other than respond with “your order has been escalated” and a $300 credit. I am a loyal person and have purchased over $50k of items from Best Buy and this will be my last. 1/27/26 Update - there canned response to follow up with one of their SoMe accounts says it all.

I can’t get anyone on the phone at that store. They outsource every phone call and I need to speak to a manager they said. I can’t get anyone to call me back either. They said the only way I can do it is by going in the store and I’m not able to get into the store

Worst experience from Geek Squad! Don't use them. They used to be good but not now!!!!!

I bought some tech-things, excellent service