Frequently Asked Questions About Best Buy Asheville South
How do I check product availability at the Asheville South Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville South Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville South stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville South Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2058 reviews)
David B
November 21, 2024
1 out of 5
This place terrible. Was just trying to buy something and had the hardest time getting someone to help. The manager acted bothered that he had to call someone to help me. The teenager that showed up was useless. Just not good.
Hope E
November 21, 2024
1 out of 5
Best Buy is probably the worst retailer I have dealt with yet. The day before our TV was supposed to be delivered and installed I had to call to get the exact appointment time at 5 o’clock Because I had not gotten any details . It was at that time that I was told that the TV was on backorder and was not going to be delivered until some future date of which they were not sure. This was after three hours on the phone with chat box the evening before please reconsider your notion of buying anything at Best Buy. They take your money, but they do not give you any quality merchandise.
Response from Best Buy
November 21, 2024
Hello, Hope,
,Thank you for your feedback on Google my Business. Not having the order delivered on time or be given an exact delivery due to a back order is frustrating. We would like to hear about your recent experience, here at the corporate office
Feel free to reach out through social media with the links below. When you are reaching out. Please mention "Google Review 64456012", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Robert G
November 13, 2024
5 out of 5
Very helpfull associates
Greg S
November 12, 2024
3 out of 5
I've spent a lot of money in Best buy. And I've come to this particular Best buy. The last three times one I was going to upgrade my AT&t phone. I couldn't get service. Literally like customer service. I walked out came in once for an RF converter. I got it. It was the wrong one. Then I just went in to buy another fire stick for a friend and was told to go check out at the cashier. Fine I did. There was a line around the corner. I left the fire stick sitting there and walked out. I bought it at Target. I like to use Best buy but I can see that you can only use the one online. The in-store customer service sucks
Response from Best Buy
November 12, 2024
Hi Greg,
Thanks for sharing this review with us here. I'm concerned to hear about this experience and that the service you received didn't meet expectations, which I understand would be disappointing. We'd be happy to discuss this further with you to ensure this feedback is documented, and provide any further assistance that you need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64416703 so we can assist.
Thanks,
^Caleb