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Best Buy Asheville
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3005 reviews)
Samuel D
December 12, 2024
1 out of 5
Worst customer service I've ever experienced in my life. If I could give negative stars I would
Sara G
December 11, 2024
1 out of 5
Went in the Asheville store to order a mini starlink. Didnt get a conformation email, tried to call the store only the find out its impossible to actually call them, got sent in circles for over an hour on the phone about the status of my order- finally told to go to the store which is an hours drive 1 way for me. Went 3 days after it should have been there, the employee charged me but never ordered the item, they said no problem we will redo the order and ship to you for free, you'll have it in 3 days, nope not only do I not have the device there's not even a true delivery estimate. It is the first and last time I'll ever purchase from this company. No customer service, no communication and no way to contact them.
Oliver
December 10, 2024
3 out of 5
This Best Buy doesn’t have a magnolia center and find it to have a limited stock.
Arnold P
December 06, 2024
1 out of 5
Employees just ignore you as you wait in the order pickup line
Response from Best Buy
December 07, 2024
Hello Arnold,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64525458.
Kind regards,
^Aaron