Best Buy Asheville

Called Best Buy’s Geek Squad to schedule an installation of stereo system twice. The first time I was sure that the person at the off-shore call center didn’t understand what I wanted (lack of basic English language skills), so I hung up. The second time I called I repeated questioned the person to be sure they understood they were coming to install a stereo system and it’s components and wire it to multiple rooms in the house. She gave me the price and then I was told that I was required to pay the total amount up front, which I reluctantly did. On the day of the install the technician, as young man by the name of “Agent White” called. One of the smoothest scammers I have ever had to deal with. After asking what it is that we needed he very clearly stated that the call center didn’t ask enough questions and that the installation would not only not take place that day, but would cost over 3 times the quoted price! He fained remorse over the call center but repeatedly said that they had no control. I demanded to speak to his manager who I was told would call me back. I did receive an incoming call that promptly hung up upon answering and, when I called the call center they fained the ability to transfer the call directly to the store and I was told they would not even start processing a refund until the next day. I will here after NEVER shop at or step foot in any Best Buy stores or websites.

Ridiculous situation in staffing!!!! Customer service folks are serving as cashiers. There is no one at the checkout line. They are S. L O. W, It’s backed up by five or six people just waiting to pay for their items. However, they have dedicated security folks at the door. I would never suggest anyone purchased anything here at this Best Buy.

Great store. Staff very friendly& helpful. Adam helped us find what we were looking for quickly.

I bought a TV on January 21st for my Moms birthday. I was told the delivery and installation would take place the next day. Later that day I got an email saying they would have to reschedule installation for January 30th. When the installers arrived they charged my mother $20 fo a cable they claim she needed in order to be installed after I had already paid for installation. After mounting the TV they realized the screen was broken so they called customer service to schedule a replacement for it. The replacement was scheduled for Feb 5th. When the technician called to say he was on his way he mention that he was only delivering the TV and was not going to take it out of the box or mount it Wall mount since that was not on the order. I told him I had already paid for installation and that mounting it was expected. He had customer service call me and I was told that they would have to reschedule again and that I would be compensated for the inconvenience and that they would call me back within the hour. I never received a call back. As I tried to call the next day, the customer service representative said that she couldn’t do anything at the time since the order was still pending delivery and that I had to wait another 24 hours. At this point I just want my money back, my wallet fix and I will make sure neither me, my family or any of the people I know do business with Best But in the future