Best Buy Asheville

Todo muy vien

Staff was very helpful and personable I knew what I needed but it's always comforting when people seem to enjoy their job. I just need a small TV for my camper I just needed a small 24 inch TV for my camper I got one for a really good price.

Called Best Buy’s Geek Squad to schedule an installation of stereo system twice. The first time I was sure that the person at the off-shore call center didn’t understand what I wanted (lack of basic English language skills), so I hung up. The second time I called I repeated questioned the person to be sure they understood they were coming to install a stereo system and it’s components and wire it to multiple rooms in the house. She gave me the price and then I was told that I was required to pay the total amount up front, which I reluctantly did. On the day of the install the technician, as young man by the name of “Agent White” called. One of the smoothest scammers I have ever had to deal with. After asking what it is that we needed he very clearly stated that the call center didn’t ask enough questions and that the installation would not only not take place that day, but would cost over 3 times the quoted price! He fained remorse over the call center but repeatedly said that they had no control. I demanded to speak to his manager who I was told would call me back. I did receive an incoming call that promptly hung up upon answering and, when I called the call center they fained the ability to transfer the call directly to the store and I was told they would not even start processing a refund until the next day. I will here after NEVER shop at or step foot in any Best Buy stores or websites.

Ridiculous situation in staffing!!!! Customer service folks are serving as cashiers. There is no one at the checkout line. They are S. L O. W, It’s backed up by five or six people just waiting to pay for their items. However, they have dedicated security folks at the door. I would never suggest anyone purchased anything here at this Best Buy.