Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3157 reviews)
Rachel M
December 26, 2025
1 out of 5
please don’t put brand new people at your return counter. and make sure whoever is there is trained on how to communicate to a customer what is happening instead of just processing things without the customer’s okay. maybe get rid of starshop… i should be able to exchange something at bestbuy, that was bought on bestbuy.com.
Response from Best Buy
December 26, 2025
Hi, Rachel,
Thank you for your review. It can be frustrating when you don't get adequate assistance in a store. If you are still in need of support or would like to formally document your experience, please send a private message on social media. Kindly include Google Review 95639 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
sawmills89
December 26, 2025
1 out of 5
It’s a sorry shame you cannot reach a person inside the store because of IA. Well AI just costed you a $2000 sale due to not being able to reach a live person. I’ll take my business elsewhere that’s will gladly answer a phone instead of running around in circles for 20 minutes.. the corporate line that says live agent. NOPE!!! AI again!! NO CUSTOMER SERVICE!
Response from Best Buy
December 26, 2025
Hello, thank you for leaving us a review. Being able to get your questions answered is an important part of the shopping process.Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #95628".
Facebook (https://bby.me/x288cy)
Twitter/X (https://bby.me/21kof1)
Instagram (https://bby.me/qpd79c)
Gary
December 25, 2025
5 out of 5
This best buy is one of the best Best Buys I've visited and patronized. The staff is very friendly and helpful and they maintain the products in stock for the most part. The store is organized and clean. It's a pleasure to shop and browse there.