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Best Buy Asheville
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3117 reviews)
cody w
September 17, 2025
5 out of 5
Always very helpful folks staffed here.
Bj T
September 14, 2025
1 out of 5
I watched employee’s buy pokemon cards while they were still on the clock .before anyone could buy some . This store Is always doing this . Customers should have a fair chance .If this Isnt dealt with the hiding the buying of cards.i will continue to review ,contact customer service . Thanks.
Response from Best Buy
September 14, 2025
Hello, Bj,
Thank you for taking the time to reach out to us here! We understand how exciting Pokémon cards can be, and we would like to take a closer look into this with you to document any feedback you may have in this concern. To continue, please send us a private message or DM at the following Social Platforms with Google Review # 43385.
Facebook (https://bby.me/2oocg7)
Twitter/X (https://bby.me/rdvbtf)
Instagram (https://bby.me/9yizq7)
We look forward to assisting you there.
Jovita M
September 13, 2025
1 out of 5
Do not buy from Best Buy if you need reliable delivery and installation.The salesperson at BB was very helpful. He helped us find a washer and dryer set with a promised delivery date of September 10th, the closest date to day of purchase. The set finally arrived after 7pm. The washer was installed without a problem, but the dryer was unable to be installed because they didn't have the correct parts. They promised to come on September 13th to finish the job and then canceled during the promised time. Now, they say the next installation date is on September 19th, 9 days after the original promised date. Unacceptable!!! Broken promises.
Response from Best Buy
September 13, 2025
Hello, thank you for sharing your experience with us here. I also like to know that my installations will be completed quickly and efficiently. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #43076".
Facebook (https://bby.me/0nz4tk)
Twitter/X (https://bby.me/xh60ar)
Instagram (https://bby.me/d09wkj)
Lauren M
September 11, 2025
1 out of 5
Absolutely the worst most dismissive geek squad team I’ve ever dealt with. Horrible customer service not willing to help. or at least direct me to a person who is available, basic retail service etiquette. No need to be rude if you don’t know how to actually fix a an issue, simply direct me to someone more experienced rather than engage in an almost combative tone. Luckily someone professional was able to help and handle the problem all while assisting other customers at the same time.
Response from Best Buy
September 11, 2025
Hey, Lauren,
This is far from the experience we want our customers to have when looking for assistance from our Geek Squad.
If you would like us to further document this feedback, please send us a private message on social media. We are happy to help on any of the following platforms: Facebook (https://bby.me/ryvamp), Twitter/X (https://bby.me/ocb1ck), or Instagram (https://bby.me/jo4bgx).
Please mention the phrase “Google review #42224” when reaching out.
Thanks!