Winslow M
January 14, 2025
I had to return two items to the Best Buy Store on Tunnel Road today. I also had a few additional requests and was worried the visit would be a hassle. I had no reason to believe so really as I have only had good experiences as a decades-long customer but I felt I was going to be asking a lot of them. Sophie, whom I believe is a manger, took great care of us. She was wizard at resolving our concerns. We felt heard and everything was handled beautifully. We could not get over how easily and quickly everything was handled. We shop Best Buy for many reasons -- price match guarantee, amazing warranties, and great product selection. This customer service experience exceeded all of that. Thank you, Sophie!
macbook26
January 04, 2025
Just stick with Amazon. Online inventory grossly inaccurate. This is a “Display” store as in nothing is ever in stock. However, they insist that “they can order it for you.” Well SO CAN I!
Royalty W
January 01, 2025
Do not take your device to this store. Best Buy is continually losing credibility amongst business owners for their negligence and lack of customer service. If possible work with the manufacturer of your device. My tower was warped and damaged after being sent in for RAM reset. They also may be experiencing a security breach whereas I was contacted by an Asian representatives several times requesting sensitive information. In 2021 I acquired their service and soon after I was alerted that my information was found on the dark web.
They have been unwilling to rectify either situation and compensated me $25 for a $200 device and damage that has been invoiced as unrepairable.
Response from Best Buy
January 02, 2025
Hello, Royalty,
I appreciate you taking the time to write us regarding your tower situation. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience I want for you, and I’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the details of your situation, the original order number, your full name, phone number, and e-mail. Also add Google Review 64632638. We look forward to hearing from you.
Regards,
^Deysha