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Services Offered
  • Geek Squad Services icon
    Geek Squad Services
  • Apple Shop icon
    Apple Shop
  • Windows Store icon
    Windows Store
  • Samsung Experience Only icon
    Samsung Experience Only
  • Car & GPS Installation Services icon
    Car & GPS Installation Services
  • Apple Authorized Service Provider icon
    Apple Authorized Service Provider
  • Samsung Open House icon
    Samsung Open House

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Frequently Asked Questions About Best Buy Asheville

How do I check product availability at the Asheville Best Buy?
How do I check my order status?
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Asheville stores’ holiday hours?

Recent Reviews

4.0
(3169 reviews)
Reagan M
February 02, 2026
1 out of 5
Absolutely worst customer service, after spending 10 years in retail I could never image treating a customer the way Matthew the manager treated me.
Liva H
February 01, 2026
5 out of 5
Good . Friendly
Cody B
January 28, 2026
1 out of 5
Scheduled a battery replacement online for an iphone since they are an authorized dealer. Showed up at the appointment time and was told there was no appointment available. Told by employees that the online scheduling pretty much didn’t mean anything or guarantee an appointment. What’s the point of scheduling an appointment if it literally doesn’t guarantee an appointment. Horrible customer service. I’m in the process of discussing this with apple. It doesn’t seem like this bestbuy should be an authorized dealer.
Response from Best Buy
January 28, 2026
Hey there, Cody, We understand your concerns surrounding the issues you encountered with your service. Please send us a private message on Facebook (https://bby.me/lvd2an), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##110126".
Garrett L
January 26, 2026
5 out of 5
Very good prices on gaming computers at this location. Purchase online and picked up at this location. Staff was super friendly and helpful.

About Best Buy Asheville

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