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Best Buy Asheville
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3049 reviews)
Haley J
April 16, 2025
5 out of 5
Adolfo was so patient with me and knowledgeable in helping me assess my new computer capacity needs and picking out corresponding keyboard and mouse options for my professional field. I really appreciated his insight and patience in my indecisiveness! Give that man a raise!
Donald G
April 15, 2025
2 out of 5
I have been shopping Best Buy for years. I have always had great customer service. But this one has been a total disappointment. The sales person wasn't at all helpful or knowledgeable. The tech person didn't even feel like he wanted to be working. I will try again at a different store. Hopefully it will be better.
Response from Best Buy
April 15, 2025
Hello Donald,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 65044694" and share your full name, email, and phone number.
Thanks,
^Vanessa
SterObalo
April 08, 2025
1 out of 5
Man I remember 3yrd ago and recently I returned to this location and the So calld manager got mad at me because someone cut in front of the line That is why I go out of my way to Arden I'm only 8 minutes away from Tunnel Rd Arden is much professional too me thx Arden 😊
Response from Best Buy
April 08, 2025
Hello,
Thank you for sharing your review. We aim to provide a high quality experience and a welcoming environment. We can see this may not have been properly reflected during your visit and would like to follow up to discuss this further.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 65023063" in your message. Thanks!
Regards,
^April
Dustin C
April 05, 2025
5 out of 5
Everyone was extreme, my helpful in helping me find what I need!!!