Smiling faces, great customer service!
They don't care about appointments if you ask me. I had an appointment for a screen repair. Called in HOURS IN ADVANCE to make sure all way good. Drove from Mill Spring to Asheville just to get told nobody's here to do the repair. A call would have been nice. Went to Master Fix in the mall around the corner and they got me squared away in minutes.
Response from Best Buy
February 14, 2025
Good Morning, Valued Customer.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64811430" for reference. You can find us here:
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Kind Regards,
^Trey
What good attention that of Jent and Brett
Over the weekend, my wife was visiting family out of town. Her phone fell off the top of her car and was run over multiple times. (Note: transporting your phone on top of a car is not recommended.) When my wife got back to town, we went to the local Best Buy to get a replacement phone. The folks that helped us were very helpful, as always! The store was out of the phone we wanted, so we had to pick it up at a nearby Best Buy store. It was a seamless process, and we were on the way home with the replacement phone.