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Best Buy Asheville
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3071 reviews)
Eduardo R
June 14, 2025
4 out of 5
Low stock on Nintendo switch stuff
Igor M
June 14, 2025
1 out of 5
Bought a TV (Samsung S90D) in "Excellent condition", and Geek Squad warranty. drove two hours for it.
Came back to unbox the TV, TV did not come with the original stand. Called up customer service, they told me to go up to my nearest best buy and they would take care of it. Not even sure what they meant, but went ahead to my nearest best buy (Johnson City, TN).
Came down to that best buy, all they could do is refund the cost of the TV, and couldn't replace/find an equivalent stand.
Overall, wasted 3 hours of my time for a TV with no stand to use. Useless customer service. Unfortunately won't be coming back. This and the Johnson City TN location is unfortunately of no help. Don't appreciate them wasting my time.
Mark T
June 12, 2025
1 out of 5
Bought an LG tv on May 8 for delivery May 19th. Was out of the country and changed the order as per BB Geek Squad member to pick up up. The BB Geek Squad member said it will take them a couple days to process it and i would have until May 21th to pick it up. Turns out BB processed it in less than a day. So my date for pick up was now May 19th. Did not get back into the country until May 20. BB cancelled my order and said they put the $$ back on my credit card.
Now nearly a month later and 4 hour long phone calls they have not done refunded the $$. Customer service said i would need to go to the store and talk with a manager. TERRIBLE CUSTOMER SERVICE!!!
Thomas B
June 10, 2025
5 out of 5
The employee that helped me was Sophie. She held up the integrity at your store. She helped me recognize that I had a warranty. That made my visit very happy. The assistance was timely and in good spirits. Thank you.