Frequently Asked Questions About Best Buy Asheville
How do I check product availability at the Asheville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Asheville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Asheville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Asheville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3169 reviews)
Reagan M
February 02, 2026
1 out of 5
Absolutely worst customer service, after spending 10 years in retail I could never image treating a customer the way Matthew the manager treated me.
Liva H
February 01, 2026
5 out of 5
Good . Friendly
Cody B
January 28, 2026
1 out of 5
Scheduled a battery replacement online for an iphone since they are an authorized dealer. Showed up at the appointment time and was told there was no appointment available. Told by employees that the online scheduling pretty much didn’t mean anything or guarantee an appointment. What’s the point of scheduling an appointment if it literally doesn’t guarantee an appointment. Horrible customer service. I’m in the process of discussing this with apple. It doesn’t seem like this bestbuy should be an authorized dealer.
Response from Best Buy
January 28, 2026
Hey there, Cody,
We understand your concerns surrounding the issues you encountered with your service. Please send us a private message on Facebook (https://bby.me/lvd2an), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##110126".
Garrett L
January 26, 2026
5 out of 5
Very good prices on gaming computers at this location. Purchase online and picked up at this location. Staff was super friendly and helpful.