Best Buy Asheville

If I could them a negative rating I would but one is low as I can go. I bought a brand new Pixel 10 fold pro back in approximately 4 months ago. The screen is now dying inside with large black zones in the inside screen. Best Buy sold me a defective product and will not back up their merchandise. Instead, without any effort to diagnose the issue with their shady filled "IT geek squad", who I was dealing with. It wants to direct me to Google even though Best Buy took my money and sold me the phone. I explained this and was kicked out of the store. Under NO circumstances, despite previously buying laptops, tablets, and other items will I ever go back again. This chain is a scam. Edit: Seeing how I can not continue the conversation from the inaccurate response, I will add further detail as to leave the reader with an accurate picture. At no point during the interaction in the store did the tech or management extend any sympathy to my situation, look up my name, phone information, or anything connected to the issue at hand. The only information they wanted is if I spent additional money on their flawed loophole ridden so called "extended plan" (already acknowledging there is a one year warranty). After that? I was dead to them. Basically told under no uncertain terms they weren't going to look at my phone, give me contact for anyone that would be able to help, or how to contact Google who Best Buy says is responsible. Instead I was told to leave. In my decades of living in the US, have I never been told by a merchant, who sold me a brand new product, to deal directly with the manufacturer. If this is the case, why should anyone ever do business with Best Buy ever?

You wont get help unless you search it out. But good place for electronics and some helpful input.

Ezra was so helpful and patient and kind!!

Emptiness...