Best Buy Burlington

I was looking to make a purchase regarding a new Sony camera however when I was going to ask an associate, they were grouped together and one person said something explicit about me. I was genuinely embarrassed that behavior came from a grown man’s mouth. I neglected my purchase and won’t return in the future.

Burlington is the Best Best Buy ever!! I was at the Durham location and they were so short staffed they couldn’t help me.. so I left. I felt like a rock star at the Burlington location. Naari the host, Will, and Anthony are rockstars!!! If you need a computer… ask for one of these guys.

I bought a 7.1.2 soundbar system through the app which includes the soundbar, two mini speakers, and a bass speaker. The app specifically states that the item is open-box fair. When I drove 2.5 hours to pick it up, the employees only brought out the soundbar and remote. I asked where the rest of it was, and three employees tried to help but said the missing speakers and sub couldn’t be found. They told me I could either take what was there or cancel the order. I explained I’d just driven 4+ hours round trip, burned gas, and lost most of my day, and asked if they could do anything about the false listing. They said they couldn’t. The item itself even had a sticker claiming “light scratches only,” while failing to mention that most of the system was missing — turning what was supposed to be a full 7.1.2 setup into just a 2.0 soundbar. Blatantly false advertising and a complete waste of customer time. Photos attached. The best buy website claims open box fair products are "in Fair condition operate as intended, but show more significant scratches, dents or chips". I'd love to know how BestBuy thinks a 5 speaker surround sound sound system is supposed to only include 1 speaker. This is as the same as selling a 5-piece suit, losing the shirt, pants, etc., then giving the customer the jacket.

Excellent service always.