Best Buy Cary

Tried to return, couldn't get a refund. Totally unaware of 15 day refund, (not 30), terrible experience.

Excellent Customer Service Experience We visited Best Buy a few days ago and had an outstanding experience thanks to an employee named Nick. From the beginning, Nick was incredibly attentive, patient, and knowledgeable. He took the time to clearly explain and compare different products, helping us understand the options without ever making us feel rushed. We were quite undecided on several items, but his guidance made the entire process much easier and more enjoyable. We purchased multiple products including a TV, vacuum cleaner, hair styling tool, coffee machine, and a computer. For each one, Nick provided valuable insights and helped us find the best options and deals that truly suited our needs. His professionalism, product knowledge, and genuine approach made a big difference. It’s clear that he enjoys what he does and takes pride in helping customers. Best Buy is already our go-to store for technology, but having employees like Nick makes the experience even better. He truly deserves recognition and a big thank you.

Always fast with great deals. Pickup is fantastic.

Very frustrating experience with Best Buy in Cary NC. I called ahead and spoke to a woman named Angie who said she was in the store just not on the sales floor and she confirmed they had the MacBook I wanted in stock. I drove 45 minutes to get there, only to be told they didn’t have it and I would have to order it. That’s something I could’ve done myself without wasting my time. Gas is not cheap or free… Completely unacceptable. If you’re giving out information over the phone, it needs to be accurate. Huge waste of time.