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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4015 reviews)
larysa i
May 23, 2025
5 out of 5
5-Star Review for Afnan at Best Buy
I had a fantastic experience at Best Buy thanks to Afnan! From the moment I walked in, she was incredibly friendly and welcoming. Her knowledge about the products was impressive—she answered all my questions with confidence and clarity. What stood out most was how she went out of her way to make sure I found exactly what I needed. It’s rare to come across someone who genuinely cares about customer satisfaction the way Afnan does. She made the entire process smooth and enjoyable. Highly recommend asking for her if you’re shopping at Best Buy!
Jimmy M
May 23, 2025
5 out of 5
I came to best buy trying to find a charger with an employee, and not even five minutes later another employee who was working with a customer overheard me and brought me the charger without even me asking her. Her name is afnan she gave me the charger and her cutsomer service was so AMAZING and very helpful ended up buying more than a charger ended up leaving the store with my charger and a MacBook with me and my wife laughing and smiling from the service she offered me. Afnan was wonderful help. I rate her service and help 10000%/100!
Abbey
May 19, 2025
5 out of 5
Nic, I believe it was, helped me replace my Zagg phone screen using the warranty. It was a very easy swap!
Jade L
May 16, 2025
5 out of 5
Great staff helped me find what I need in and out real easy