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Frequently Asked Questions About Best Buy Cary

How do I check product availability at the Cary Best Buy?
How do I check my order status?
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Cary stores’ holiday hours?

Recent Reviews

4.2
(3971 reviews)
Gordon
March 14, 2025
3 out of 5
Similar to other reviews, the store manager is the main reason to stay away from this store. Rude, uncaring and dismissive. I have over 40 years experience in customer service and know what good service looks like. Billy, however, went out of his way to step in and properly handle what was BB’s mistake to begin with. Also cashier Emmalie was fantastic. If you had more employees like Billy and Emmalie your company would not be flirting with bankruptcy. You really should pay attention to these reviews.
Retli
March 13, 2025
1 out of 5
Worst Customer Service – False Return Policy I’ll never shop at Best Buy again. Their return policy is a complete scam. The app says I can return my item, but when I go in-store, they refuse to take it. What’s the point of a return policy if they don’t honor it? Wasted my time, gas, and patience dealing with their clueless staff. Absolute nightmare—avoid at all costs!
Response from Best Buy
March 13, 2025
Hey there, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with your return. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64922976" and share your full name, email, and phone number. Thanks, ^Jacob
Zola S
March 12, 2025
5 out of 5
My first choice for electronics and gadgets
Sierra S
March 10, 2025
5 out of 5
Charles at Best Buy was very helpful in my purchase of a new Apple Watch. Charles was very knowledgeable about the different versions of watches and helped me make the best choice. Charles was very friendly and customer focused, too!

About Best Buy Cary

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