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The Music Shop at Best Buy
Rediscover music hands-on with Best Buy Music Specialists. Learn More
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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4404 reviews)
Jackie P
October 31, 2026
1 out of 5
Husband and I looking for a new 65 inch TV. One of the Salesman by the the name of Sam approached us to help. He seemed more interested in “making a sale” than listening to what we were needing. We bought a new TV but had to change our old address to our new address because we had just moved. Sam evidently didn’t get this information across to the Geek Squad because they text my husband to say they were on their way “to the OLD address!!!” When they arrived at our new address after they finished installing the TV on the wall my husband found out that they had broken one of the cables on the back of the TV!!!! Our experience with this Best Buy store in Cary, NC went from bad to worse.
Response from Best Buy
October 31, 2026
Hey, Jackie,
Thank you for reaching out and sharing your experience. We understand how you feel. It is concerning when incorrect information is put on your order, and then the TV is broken as well. We can look into this if you would like. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/L9CriN)
Twitter/X (https://bby.me/UhoxmT)
Instagram (https://bby.me/9YqZLt)
Please mention your Google review #246580, so we can review this further with you.
Ashe
October 28, 2026
1 out of 5
For some reason a single PC fan was like 16 dollars when you can get a 5 pack of the same or better quality of fans online for 20 bucks. Also they didn't have an electric air duster for cleaning a PC, just the disposable ones.
Response from Best Buy
October 28, 2026
Hi there,
Thank you for reaching out and sharing your experience. We intend to have a wide variety of different options to choose from depending on the customer need. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/hlvfvl)
Twitter/X (https://bby.me/466BMD)
Instagram (https://bby.me/Ath7rz)
Please mention your review #244791, so we can document your experience and/or if you have any questions.
Daniel D
October 23, 2026
4 out of 5
This is a nice Best Buy. Historically, this has been the location that had Panasonic Enelooop batteries stocked. I would normally have to go to Amazon to get that variety otherwise.
A note about their credit card: they started issuing cards with NFC tap to pay enabled. If this is a problem for anyone else, there are third party vendors out there that will make you a custom metal card with NFC tap to pay fully disabled. I hope this helps someone else.
Ridge H
October 22, 2026
5 out of 5
If you’re seeing the Geek Squad, find Martise and Jacob! They are very, very helpful and knowledgeable. Made my hardware issue as easy as possible!