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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4044 reviews)
Brendan L
July 04, 2025
5 out of 5
Clean, tidy, friendly staff.
Cliserio V
July 02, 2025
5 out of 5
Louis y Carlos hernansez buenos elementos para la tienda por que siempre se involucraron para que yo obtuvieron la mejor información..
Jenna S
July 02, 2025
1 out of 5
Don’t shop at Best Buy. They sold me a tv without a stand, remote, and power cord.
tyler h
June 30, 2025
1 out of 5
By far the worst experience I have had in a store. Waited around an hour for to get customer service. Went to the front twice to ask for help and the dude at the front said they are busy and their camera tech guy would be there in 10 min. I come back 20 min later and he still isn't there. Basically sitting in the camera section waiting for the guy. Another employee walked past me around 8 times and didn't even ask if I needed any help or anything. Finally I went all the way to the machine section and had a guy help me out there. He radioed if anyone could help me and again no one did. Apparently all 3 camera guys there didn't come in on their shift that day. Was just not a good experience. Store wasn't even busy and I would not recomend it. Go to the other best buy by the mall for better service.