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Best Buy Cary
Services Offered
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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3952 reviews)
Salome A
February 18, 2025
1 out of 5
Do not buy anything open box from this store, got there to pick up my order which was a laptop that was described as excellent, thing looked horrible, it was a floor display full of gunk and fingerprints, was not even given a charger or anything, had to request one multiple times before I was given a used charger, computer was not in excellent condition, costumer service was lacking and the worse part is that it broke after a month of getting it after the return date. Be aware and be careful with open box items. I'm stuck paying for a broken computer that the store manager couldn't even have the decency to give it the actual condition price when I went back to show them the condition of the laptop a day after buying it, I took a chance thinking that the computer at least can work correctly, took a gamble in a used product sell as new in excellent condition but "open box" and couldn't return, won't be buying anything again and after I'm finishing paying the credit card balance for the store I'm closing my account
Response from Best Buy
February 19, 2025
Hi Salome,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the open-box laptop you purchased didn't match the condition that it was listed as, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64828242.
Thanks,
^Caleb
John P
February 18, 2025
5 out of 5
BB has agreed to supply the shipping bolts. All good.
Response from Best Buy
February 18, 2025
Hi, John,
Thank you for your review. I understand your concern with not receiving the necessary transit bolts to have your washer properly moved to the new location. I would reach out for support in this situation as well.
We would love to look further into your concerns and provide any help we can. Please feel free to reach out to us in a private message or DM using any of our social media links below. Please include your full name, phone number, and email address. Be sure to mention your Google review 64826767.
Facebook: facebook.com/BestBuy
Instagram: instagram.com/bestbuy
Twitter/X: twitter.com/BestBuySupport
Kind regards,
^Pre
Kurt S
February 17, 2025
4 out of 5
Like most American retailers you can expect an array of the average and lower end things. High-end items are not in stores.
Mendi
February 15, 2025
5 out of 5
Went in looking for a laptop for school and was so pleased by the customer service! The one who assisted us with the laptop was extremely friendly, did not get his name unfortunately. However, the other gentleman went above and beyond for my 7 year old son. Kata, thank you for being so gracious with my son!