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Best Buy Cary
Services Offered
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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3921 reviews)
Linda S
January 16, 2025
5 out of 5
Kevin in Chrome deserves a a 5 Star and beyong for his customer service!! I purchased an Acer Chrome from him this Fall. I'm a 78 year old technology dinosaur. He has been extremely patient in answering my questions and walking me through difficult applications. Linda Schmitt
Tad S
January 13, 2025
1 out of 5
Worst retailer ever. I ordered a Mac mini (open box) from BB and it never showed up. It turns out they had no stock and getting this resolved through online support and the store was impossible. The support person said they'd cancel the order and if I go to the store they will honor the sale. Both were lies. A weeks gone by and no refund was issued and the order still pending. The store did nothing for me just told me to càll 889-bestbuy. Had to open a dispute with CiTI.
Horrid experience.
Crap store with terrible customer support. I'll never buy anything from them again.
Response from Best Buy
January 14, 2025
Hi, Tad,
We appreciate you sharing your review with us. Having your order not arrive and then having your order cancelled and missing out on the sale, are all situations we can see would not be at all welcome. We'd like to have a member of our team here at Corporate follow up with you and explore the options available.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64675830" in your message. Thanks!
Regards,
^April
Alex S
January 12, 2025
5 out of 5
Fast check out
William S
January 09, 2025
4 out of 5
Once we finley got some help we got what we wanted and went home