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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4259 reviews)
Akera S
March 10, 2026
1 out of 5
Horrible experience!!!
Response from Best Buy
March 10, 2026
Hello Akera,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented as we never want to hear that our customers had a horrible experience. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #127771 in a private message. We’re here to listen and help however we can. Facebook: @BestBuy, Instagram: @BestBuy, Twitter/X: @BestBuySupport
Raghava
March 07, 2026
5 out of 5
I had a tricky gift card issue that no one else could figure out, but the store manager Xavier at Best Buy took care of it with great patience and professionalism. Really appreciate his help!
Rae U
March 03, 2026
4 out of 5
Great Open Box section, basically got a laptop brand new, the guys kinda forget you’re there though but they were nice enough.
Tano P
March 02, 2026
5 out of 5
I had a fantastic experience at this Best Buy thanks to Muha. I was looking for a specific item and he not only found it instantly but was incredibly knowledgeable about the setup and all its features. To top it off, he helped me secure a $30 price match from an online competitor! Exceptional service. I’ll definitely be coming back to this location for my future tech needs.