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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4027 reviews)
Heather B
June 12, 2025
5 out of 5
Great selection friendly staff
Chivyz S
June 10, 2025
1 out of 5
We were here for a while yesterday waiting, no one wanted to help us/6/09/25 around 6:00 pm no one wanted to help us, Mr. Antony who speaks Spanish was there, we approached him and asked if he could help us find an iPhone because we couldn't find what we were looking for on the table and he just answered us ask the cashier if there's anyone who can help you and he was walking from one side to the other, he just kept looking at us, I don't understand why they are like this, they should help, it doesn't cost them anything to be nice, that's what they do. I DO NOT RECOMMEND GOING HERE pesimo servicio si podria dar cero estrella lo haria
Venkata S
June 09, 2025
2 out of 5
Disappointed: Screen Failure in 6 Months, No Extended Warranty Despite Geek Squad Membership
I bought the Samsung 60” DU6900 (2024) from Best Buy along with a Geek Squad membership, expecting peace of mind. But just six months in, the screen failed completely. The case was handed over to Samsung, and to their credit, they offered to replace the entire screen.
While I appreciate Samsung stepping in with a fix, I’m disappointed with Best Buy's lack of long-term support. I humbly requested an additional 6 months of warranty coverage, considering the early failure and the repair, but Best Buy refused — despite my Geek Squad protection.
It’s frustrating when you pay extra for coverage and still feel like you're left hanging after a major issue. A repaired product, especially this early, should come with some extended confidence from the seller. I expected better from Best Buy on that front.
Jose E
June 03, 2025
5 out of 5
Excelente servicio