Best Buy Cary

Buying appliances from Best Buy has been the worst experience I’ve had compared to other retailers. We recently purchased a refrigerator and oven, and once again ran into major delivery problems; our delivery was postponed to an unknown date with no clear rescheduling process. We ended up having to visit a physical store in person just to get it rescheduled. Phone support is just as frustrating. Representatives transfer you from one department to another, and each one gives conflicting answers to the same question. There’s no consistency or accountability, and it makes resolving even simple issues unnecessarily difficult. If you’re buying major appliances, I’d strongly recommend looking elsewhere. Between the unreliable delivery timelines and the poor communication from support staff, this has been a frustrating and time-consuming process from start to finish.

Aiden provided top notch customer service when helping me choose a gaming monitor. Gave me all the info I needed to made an informed decision.

Always good service at Best Buy and I appreciate their selection and the brands they Cary.

I made an appointment with geek squad. They were timely and polite. Actually Tony Martinez was very apologetic for not starting our session on time which was only two minutes passed. He was very helpful and patient as I am a “boomer”. We were unable to fix my laptop however he was able to provide a reasonable solution.