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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4380 reviews)
Leo C
September 07, 2026
5 out of 5
Nice place
Dawson
September 04, 2026
3 out of 5
Some little teen said my 85” TV wouldn’t fit in my truck bed laying down. Wouldn’t even let us try to lay it down. Just eye balled it and told us our measurements were wrong. We drove it half way home then stopped, tried to lay it down and it fit perfectly. Doesn’t hurt to trust customers sometimes….
Response from Best Buy
September 05, 2026
Hello there, Dawson!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your TV. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #218290" for reference. You can find us here:
Twitter(X):
https://bby.me/zbSBhc
Facebook:
https://bby.me/KL4kKT
Instagram:
https://bby.me/TZ2gq8
Chris B
September 04, 2026
5 out of 5
We had a fantastic experience dealing with Malik Diggs as we purchased a new TV, sound bar, and mount. There were a couple of issues that needed to be taken care of as we used the Geek Squad for installation. Malik as the Supervisor of Retail Operations stepped in and flawlessly took care of the issues. Malik is a true gentleman with great communication skills and is very dedicated to customer satisfaction. We cannot speak highly enough of Malik… 5 stars all the way!
Patrick F
August 31, 2026
5 out of 5
Fantastic staff, quite helpful, quick and efficient. I wasted my time talking trips to local big box competitors in an attempt to find an inexpensive, last minute, temporary replacement for my phone, only to find that both big box stores no longer actually carry real stock in phones. I guess these large companies think that they only need to sell them online now. Best Buy not only had the phone I needed, but the particular phone I hoped to purchase also happened to be on sale. I was in and out of the store in less than 5 minutes. It was the best retail experience I've had in a long time. My appreciation goes out to the staff who helped me! They will be my first stop from now on.