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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4001 reviews)
Luis V
April 21, 2025
5 out of 5
Excellent customer service.
michael m
April 21, 2025
5 out of 5
Very knowledgeable staff members
Luziane
April 19, 2025
1 out of 5
I bought a cable (Capple - 6.6' (2M) USB Type C-to-Lightning Charging Cable) because the store employee told me it was the best cable for iPhone. However, the cable simply doesn't charge. The employee insisted that the problem was with my phone and refused to exchange the product. I tested it with other, simpler cables and realized that they all charge my phone, while this one does not. Now I'm already back in my country, left with a $31 loss for a cable that doesn't work. (Answer: I have to cover the costs to exchange the product. In other words, I still bear the loss, and the company said there’s nothing they can do 😣)
Response from Best Buy
April 21, 2025
Hey there, Luziane
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues with your charger purchase and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65059647" and share your full name, email, and phone number.
Thanks,
^Jacob
Esteban G
April 14, 2025
5 out of 5
Muy grande la tienda y buenos precios