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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4068 reviews)
arunish p
July 24, 2025
5 out of 5
Picked up my Bose Arc Ultra Soundbar.
Process was easy.
Lee H
July 24, 2025
5 out of 5
The stereo/audio installers at the Crossroads location are great guys - extremely knowledgeable and professional, and gave me some great advice that saved me a few bucks too. Extremely happy!
Heather C
July 22, 2025
1 out of 5
Very poor customer service every single time I've gone. Every time I've come to get a laptop or electronic for my company, I can't find anybody to help me. There's 1 maybe 2 employees and nobody acknowledges you even when you ask if anyone can help you. Even when you know exactly what you want and just need them to get it from their storage, nobody can be found. It's so frustrating and it's happened every single time I've gone. I'll be taking my business elsewhere.
Response from Best Buy
July 22, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in store shopping trips will be fast and efficient when I already know what I need. Can you please reach out to us via private message on Facebook (https://bby.me/y834na), Twitter/X (https://bby.me/djsplb), or Instagram (https://bby.me/c4rd49) with the information below, as well as more detail about your experience? Please begin your message with "This is in regard to my Google Review #19054".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^ Josh
Taniya R
July 20, 2025
5 out of 5
Very friendly, kind, and knowledgeable. I was greeted by 4 associates who asked if I needed assistance. Walked out with a brand new computer with awesome specs. Shoutout to the associates here! Good wholesome service is always a reason to come back :)