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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4150 reviews)
Ruth B
October 30, 2025
5 out of 5
Had curbside pickup. Service was prompt.
Ja'Keshia P
October 27, 2025
5 out of 5
I had an amazing experience with Mir and Nick from the Geek Squad Auto Shop! They did an incredible job replacing my radio, my backup camera, my USB console, and even making my car auto start. Everything works perfectly, and I couldn’t be happier with the results.
Both Mir and Nick were extremely friendly, knowledgeable, and helpful throughout the whole process. They took the time to explain everything, made great recommendations on which parts to purchase, and made sure I was completely satisfied before finishing up. You can tell they really care about doing quality work.
I highly recommend Mir and Nick if you’re looking for top-notch service and professionalism. Thank you both for such an excellent job!
Joseph
October 21, 2025
5 out of 5
Amazing
Kyla B
October 20, 2025
1 out of 5
Customer service has gone down recently no one is willing to help and I can’t even buy something without waiting 15 minutes or more for help
Response from Best Buy
October 20, 2025
Hi Kyla,
Thanks for sharing this review. We're concerned to hear you didn't get the help you needed in our store, and can understand your disappointment. If you'd like to share additional feedback with us or need any further assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/zhmn7w), Twitter/X (https://bby.me/qc2fpp), or Instagram (https://bby.me/mw7djp) so our team can help. Please include the Google Review reference number #58207 when reaching out.