Best Buy Cary

Best Buy is ready to sell until it comes to install. They have all day windows for installs and barely any days to install. The associate left a note “in the system” and I was hopeful. Call a couple of days before to see if they could narrow down the window and no go. The rep on the phone told me there was a note and the dispatcher will honor that. Well, to no surprise got a call the day before with a window that did not work and when I asked about the note, they indicate no note was in their system and they will not do anything about it. Went in to cancel the whole order and the associates in the store couldn’t seem to care one bit about the horrible experience I had and wouldn’t bother talking to me either. Save your money and go elsewhere. Would advise Costco instead or online. Never again.

My experience at this location has been a good one. I received great treatment from Geek squad, Kim was so patient and informative. Kim gave me help with more than I thought I needed with my daughter's samsung galaxy tablet. Nic and Anaya in the electronics dept. They were truly helpful in picking a TV, desktop pc and etc. to assist with homeschooling. I would definitely revisit for any help and purchases in the future. Thanks again young ladies.

Ordered a cable. Came in open and torn box. Cable seems to be used. Chat was useless. Asking me to come to their shop. Why do I have to take this hassle when I clearly chose delivery to avoid this.

Truly Expert Service: A Five-Star Best Buy Experience! I rarely take the time to write reviews, but this particular Best Buy location deserves exceptional recognition for its consistently amazing customer service. From the moment I walked in, I was immediately greeted with a genuine and warm welcome. It was so refreshing to be asked, "How are you doing?" and "Do you need anything today?" This isn't just common courtesy—it's proactive, helpful service that sets the tone for the entire visit. The staff at this location truly operates as experts. They are knowledgeable, professional, and ready to assist without being pushy. They don't just point you in a direction; they offer real advice and solutions. This Best Buy stands out as one of the most positive retail environments I've encountered in a long time. Thank you to the entire team for delivering such a high level of professionalism and customer care.