Best Buy Cary

On Saturday, I went to the Cary Crossroads Best Buy to purchase a specific 3D printer. I waited a long time before anyone assisted me. When I finally received help, I was told the printer was not in stock and that no nearby stores had one available, so I was told the only option was to place an order. I provided my North Carolina address during checkout. I was encouraged to create a Best Buy account, and the associate only collected my name and phone number. My shipping address was never re-verified. The next morning, I discovered the printer had been shipped to an unknown address in Utah—an address I have never lived at or associated with. Customer support directed me back to the store, where the store manager initially stated that nothing could be done, including issuing a refund. Only after I had already left the store did I receive a call saying a refund was possible, requiring yet another trip back. To avoid further issues, I went to the Crabtree Valley Mall Best Buy. While there, I personally saw another customer purchasing the exact same printer I had been told was unavailable. Store associates and management confirmed it had been in stock, raising serious concerns about the information I was given at the Cary Crossroads location. Because of this misinformation and delay, the printer is now sold out. I want to acknowledge George, the store manager at Crabtree Valley Mall, who was professional, transparent, and genuinely helpful in contrast to my prior experience. The Cary Crossroads location mishandled this transaction from start to finish, resulting in lost inventory, multiple unnecessary store visits, and significant inconvenience. I am posting this in hopes that district or regional management reviews this situation, as it reflects deeper issues with order handling, inventory communication, and customer accountability at this location. Best Buy leadership is welcome to contact me if further details are needed.

I went in looking for Pokémon cards for my seven year old son. The sign said Pokémon cards are at checkout. When I asked one of the checkout staff members if they had Pokémon cards, a lady staff member chimed in and yelled in my direction in a angry voice repeatedly “no Pokémon cards no Pokémon cards” and seemed very upset. And stated in a frustrated tone, she knows that there’s been post that cards are coming out, but that they didn’t have any. I have seen the videos of people going crazy for cards but there was no in line and I asked a simple polite question and got chastised for doing what the sign said to do.

Good variety

Checkouts here always take forever. Even when just 1 or 2 people it just appears none of their checkouts are straight Forward and simple. Always something w everyone.