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Frequently Asked Questions About Best Buy Cary

How do I check product availability at the Cary Best Buy?
How do I check my order status?
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Cary stores’ holiday hours?

Recent Reviews

4.2
(4232 reviews)
rick k
January 23, 2026
1 out of 5
My delivery was canceled at the last minute, after I had already taken the day off work to be home. The customer service representative who contacted me was unavailable to discuss alternatives (answering machine, no call backs). When I was directed to reschedule through the website, the next available delivery date was nearly a month away. I've already been waiting for two weeks for this date, what if they canceled again? Throughout this process, I was passed between multiple support channels, including representatives who seemed nice enough but disengaged, and automated chat tools that were not helpful. Ultimately, I canceled my order because it felt like there were no reasonable options available. Given this experience, I no longer feel confident making major purchases through Best Buy, and I would encourage others to be cautious when relying on Geek Squad for time-sensitive services. I don’t typically go out of my way to write negative reviews. I would much rather be sharing a positive experience and commenting on a satisfactory outcome, but unfortunately that was not the case here.
Response from Best Buy
January 23, 2026
Hello, Rick, Thank you for reaching out to us here to share your recent order experience. We understand how important a delivery can be, and we would like to take a closer look into this to document any feedback you may have in this concern. For us to assist, please send us a private message or DM at the following Social Platforms with Google Review# 108262. Facebook (https://bby.me/yn62s5) Twitter/X (https://bby.me/4uftd6) Instagram (https://bby.me/a91p70) We look forward to assisting you there.
Ahmed H
January 19, 2026
4 out of 5
Nice electric hub in cary city
PRITU T
January 14, 2026
5 out of 5
Oh... To my surprise there was a sales representative who helped us find us a television and had technical knowledge too !! Store had products at great price !! Also, out TV was delivered in time!!
Zuhare D
January 14, 2026
5 out of 5
Here’s a polished version that keeps your meaning and tone but reads more smoothly and professionally: Jerod, Ali, and David know every detail of every product. They are true consumer electronics gurus—what Best Buy calls “Geeks,” but genuinely experts. I trust their opinions completely. I’ve purchased my last three mobile devices from one of them every time. They are extremely pleasant, professional, and knowledgeable. My wife and I genuinely trust their recommendations and truly appreciate their hard work.

About Best Buy Cary

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