Heather P
September 12, 2026
I made an appointment with the Geek Squad for my laptop. I was sincerely worried because I thought I was going to have to replace my fan. Jacob was assigned to me and he was great. I explained what was happening and my concerns trying to run different programs. He really listened, ran some tests and came up with several different possible solutions. By the time we were done, he solved the problem and I didn't have to leave my computer overnight. In and out in 25 minutes and that included my wait time. Would highly recommend this team hands down.
Dawson
September 04, 2026
Some little teen said my 85” TV wouldn’t fit in my truck bed laying down. Wouldn’t even let us try to lay it down. Just eye balled it and told us our measurements were wrong. We drove it half way home then stopped, tried to lay it down and it fit perfectly. Doesn’t hurt to trust customers sometimes….
Response from Best Buy
September 05, 2026
Hello there, Dawson!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your TV. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #218290" for reference. You can find us here:
Twitter(X):
https://bby.me/zbSBhc
Facebook:
https://bby.me/KL4kKT
Instagram:
https://bby.me/TZ2gq8
Chris B
September 04, 2026
We had a fantastic experience dealing with Malik Diggs as we purchased a new TV, sound bar, and mount. There were a couple of issues that needed to be taken care of as we used the Geek Squad for installation. Malik as the Supervisor of Retail Operations stepped in and flawlessly took care of the issues. Malik is a true gentleman with great communication skills and is very dedicated to customer satisfaction. We cannot speak highly enough of Malik… 5 stars all the way!