Very frustrating experience with Best Buy in Cary NC. I called ahead and spoke to a woman named Angie who said she was in the store just not on the sales floor and she confirmed they had the MacBook I wanted in stock.
I drove 45 minutes to get there, only to be told they didn’t have it and I would have to order it. That’s something I could’ve done myself without wasting my time. Gas is not cheap or free…
Completely unacceptable. If you’re giving out information over the phone, it needs to be accurate. Huge waste of time.
Incredibly disappointed. Got a call at 7pm the night before to let me know that my in-home service needed rescheduled, had no help rescheduling to a closer appt basing got told I’m out of luck and the next appt is in a month
Response from Best Buy
March 21, 2026
Hello.
We can understand being frustrated with having you appointment being rescheduled. Please reach out to us on social media, so that we can take a closer look at your order. Please be sure to include your review number, 133066, in your message. Thanks for your time.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Quick customer service... But with technology you have enough to have the most recent upgrade in order to find what you need
My goodness. My first time at a Best Buy and wow, what a store. The USA truly sets the standard...