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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4284 reviews)
Philippe G
April 23, 2026
5 out of 5
Oftentimes cheaper than Amazon, and the store pickup is pretty quick on weekdays
Lynetta J
April 21, 2026
5 out of 5
Great pĺace
Patricia F
April 19, 2026
5 out of 5
The customer service here is absolutely wonderful. My daughter is in from out of town and her phone completely went on the fritz. Thank goodness for Zy and Lolina and their knowledge about phones. They went above and beyond to help a couple of out of towners. Bravo!!!
Kyle S
April 15, 2026
2 out of 5
Im not sure what the policy is for bestbuy, but I spent over 30m browsing at computers and no one approached asking if I want assistance with purchasing one.
I spent another 30m in the TV side of the store and the same situation happened. I ended up going to the check out and was finally able to get help with the item I was wanting to purchase.
Icing on the cake? The pushy sales tactics to get you into a subscription plan. If there is no one to help me purchase new items, then why would I believe that there will be anyone to assist me with fixing an item in the future?
If you have the means to, go to Microcenter. If anyone from Microcenter HQ is reading this, and is wondering where the next location should be built - across the street from this Best Buy would be a great place to start.
Response from Best Buy
April 16, 2026
Hello.
Waiting longer than expected to receive assistance is not the service we aim to provide, and we appreciate you taking the time to share this with us.
If you have any questions or would like any assistance, please feel free to reach out to us on Facebook (https://bby.me/AwKjiP), Twitter/X (https://bby.me/EzPP8A), or Instagram (https://bby.me/fWdkk8). When you reach out, please be sure to include Google Review number 142173.
Thanks.