Best Buy Cary

To Whom It May Concern, My husband and I visited the Best Buy location in Cary with the intention of purchasing two televisions. We specifically came to this location because it was closer to where we were at the time, even though we have previously had an excellent experience at the Garner location, where we were treated with professionalism and respect by an associate named Matt. Upon entering the Cary store, we approached an associate and asked if he could show us where the open-box televisions were located. Rather than walking us to the section or asking any follow-up questions about what we were looking for, he simply pointed toward the back corner of the store and said, “Over there.” We proceeded to the back, somewhat surprised by the lack of engagement. As we returned toward the front of the store, we observed the same associate warmly escorting a white couple to a television display while asking them what they were looking for and offering assistance. Young man, young man who has the same color as I, The contrast in treatment was noticeable and deeply disappointing. No customer should feel dismissed or less valued. Everyone deserves the same level of attention, professionalism, and courtesy regardless of appearance. We ultimately chose to leave without making our purchase thanks to your lack of care to say the least... This experience was hurtful and unnecessary. My only request is simple young BLACK MAN... Do better. Respectfully, Vonda & Tommie Reeves

This was previously a great service but in last few months I cannot access the schedule to make an appt. When I went in person, was told to come back in two days. Must have appt ! How to make an appt?

Terrible service. Refused to honor a return with their 15 day return window because the product was defective. Despite everything the app and website and corporate said.

Went to get power banks but they were sold out