How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4297 reviews)
Juan H
May 12, 2026
1 out of 5
I was looking for a charger and then a worker came telling to by a specific one and just stood there watching me. So I ended up picking the one he told me to buy and the charger didn’t even fit in my phone 🤦🏻. Ended up spending $30 on a charger that doesn’t fit and can’t return it
James G
May 09, 2026
5 out of 5
Excellent selection
Tony D
May 09, 2026
1 out of 5
Went in to get replacement screen protectors I already purchased for life of phone. The manager said we don’t have them anymore and I need to pay for new one. When I said that’s not right he said it’s not his problem and walked away laughing. Rude and obnoxious and I’ll never shop there again. They lost my business.
I called the 800 number and they said they will make me an appt to get the correct protector free of charge and the manager should have offered that.
If you wanna work in retail you need to be customer focused and this manager was more concerned with talking with his co workers than helping me.
They send me a reply you can’t even get to the link for me to DM them what a scam!!!
Response from Best Buy
May 09, 2026
Hello, Tony,
Thank you for taking the time to reach out to us here. We understand how important protecting our device can be, and we would like to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 150479.
Facebook (https://bby.me/DE4CLx)
Twitter/X (https://bby.me/Zi0DHd)
Instagram (https://bby.me/h8MMrB)
We look forward to assisting you there.