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Services Offered
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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4169 reviews)
William M
November 27, 2025
5 out of 5
Great selection and service!
H. C
November 26, 2025
5 out of 5
This Best Buy has a surprisingly large selection, including electric scooters and bigger electric bike options you don’t usually see in-store. Nice to browse and cool to see more than the standard electronics.
José R
November 20, 2025
1 out of 5
Best Buy is ready to sell until it comes to install. They have all day windows for installs and barely any days to install. The associate left a note “in the system” and I was hopeful. Call a couple of days before to see if they could narrow down the window and no go. The rep on the phone told me there was a note and the dispatcher will honor that. Well, to no surprise got a call the day before with a window that did not work and when I asked about the note, they indicate no note was in their system and they will not do anything about it. Went in to cancel the whole order and the associates in the store couldn’t seem to care one bit about the horrible experience I had and wouldn’t bother talking to me either. Save your money and go elsewhere. Would advise Costco instead or online. Never again.
Soco
November 19, 2025
5 out of 5
My experience at this location has been a good one. I received great treatment from Geek squad, Kim was so patient and informative. Kim gave me help with more than I thought I needed with my daughter's samsung galaxy tablet. Nic and Anaya in the electronics dept. They were truly helpful in picking a TV, desktop pc and etc. to assist with homeschooling. I would definitely revisit for any help and purchases in the future. Thanks again young ladies.