Best Buy Cary

I ordered a TV online, and the app initially indicated it would be delivered by Saturday. When I called on Monday afternoon to follow up, I was told there was no update and they were still waiting for the carrier to pick it up. The only solution offered was to cancel the order. If you actually need an item delivered, it's better to just go buy it in-store

As a longtime Best Buy customer and Plus member, I am extremely disappointed with the service I’ve received over the past two years. I am now on my FOURTH device that I’ve had to purchase and return due to ongoing issues. While my membership allows returns, it does not compensate for the wasted time, money, gas, and repeated frustration. Most recently, manager Billy assured me that Geek Squad technician Tony could make adjustments to my new laptop to help prevent future performance issues. Since the laptop was out of stock, Billy instructed me to purchase it at another location and return, promising I would receive immediate assistance. After 40 minutes of driving between locations, I returned only to be told Geek Squad could not assist me. Billy had already left for the day without informing his staff of our arrangement. I approached multiple employees, none of whom knew how to help. Tony also appeared annoyed at having to assist me, making the experience even more uncomfortable. As a manager myself, I understand that stores get busy. However, promising a customer assistance and then leaving without communicating those arrangements to your team is unacceptable. Proper communication and follow-through are basic expectations of customer service. What’s even more disappointing is that throughout FOUR device returns, not once has Best Buy offered any accommodation or consideration for the repeated inconvenience. I’ve spent significant money, wasted countless hours troubleshooting and transporting large purchases, struggled to get assistance with lifting and returning items, and repeatedly driven back and forth between stores. I even attempted to contact corporate but received no meaningful assistance. Being a loyal customer and paying for a Plus membership should mean something. I don’t expect perfection, but I do expect accountability, honesty, and reasonable efforts to make things right. After two years of disappointing experiences, I feel that my time, money, and loyalty have been taken for granted. I DO NOT recommend Best Buy based on my experiences. I sincerely hope upper management takes these concerns seriously. Customers should not have to fight this hard to receive reliable products and the assistance!

Excellent service answered my question about a drone i was interested in purchasing

Good experience overall and this location actually had a good selection.