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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4288 reviews)
BATOOL A
April 29, 2026
1 out of 5
Very terrible service. You spend hundreds extra for protection plan. Here I am giving me the run around and they keep hanging up on me. I keep calling and you must repeat yourself 109 time for AI to connect to a live game that lies to you the hangs up on you. Don’t give them your money
Response from Best Buy
April 29, 2026
Hello,
Thank you for taking the time to write a review. Having a hard time getting a resolution around a protection plan is really frustrating. If you need assistance, please reach out to our team on social media. Please include Google Review 147217 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Brandon D
April 29, 2026
1 out of 5
Booked an appointment with geek squad for 4pm. Not only did I not get seen till 4:30, but they also then informed me that all phone repairs have to be scheduled before 4pm and they failed to let me know ahead of time, meaning I got off work early for nothing and my phone is still broken
Response from Best Buy
April 29, 2026
Hello Brandon,
We’re really grateful you took the time to share your experience regarding your Geek Squad appointment, and we can understand how you might be feeling. Your feedback matters, and we want to make sure it’s fully documented, so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #147201 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/hS08KD)
• Twitter/X (https://bby.me/FgF10o)
• Instagram (https://bby.me/8o6eEL)
Fabrice M
April 25, 2026
5 out of 5
Been going here for years and generally always have a good experience but recently I had a dash Cam installed & they did a fantastic job. I had an associate named Mir Baluch do the install & he was knowledgeable, personable & friendly. It was a quick, flawless install with no wires you can see anywhere & he even took the extra time to walk me through how to use & set up my dash cam. I'd give more than 5 stars if I could, 10/10 service if you are needing auto installs
Philippe G
April 23, 2026
5 out of 5
Oftentimes cheaper than Amazon, and the store pickup is pretty quick on weekdays