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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4319 reviews)
Marisol C
June 14, 2026
5 out of 5
The best Best Buy in the Triangle
John B
June 14, 2026
5 out of 5
Good store. Customer service is a little lacking.
kk c
June 13, 2026
1 out of 5
Our experience with Matt Weatherly was extremely disappointing. He kept us waiting for nearly an hour, only to return and say he had to leave. This was unprofessional and completely unacceptable, especially for someone presented as a “premium designer.”
His behavior made us feel dismissed and treated differently, and the interaction left us extremely uncomfortable. We should never walk away from a design appointment feeling disrespected or marginalized.
Overall, he made what should have been an exciting experience feel horrible, and this needs to be addressed.
Matt’s behavior needs to be taken seriously and escalated to his manager immediately. The way he handled our appointment was completely unprofessional, and it significantly impacted our experience. This is not acceptable, and it requires prompt attention from leadership.
Response from Best Buy
June 14, 2026
Hello. Thank you for reaching out and sharing your personal experience. If you need any assistance or would like to get your feedback documented and shared with the appropriate teams, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Please be sure to include Google Review number 172316.
Thank you.
Austin M
June 10, 2026
5 out of 5
We had an issue with an appliance installation, Gary and the rest of his team solved it in a matter of minutes after issues with corporate. Couldn't have been more satisfied!