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Services Offered
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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4052 reviews)
Merkava4IMI
July 13, 2025
1 out of 5
Bought a new washing machine. Purchased removal of the old one. First thing the guy tells me when he comes out the truck "This doesn't include an install".........so we started talking about paying him an extra to "install". Him and his partner kept talking either Spanish or Portuguese. Didn't trust them at all.
So they take the old machine out, there is a hole at the bottom under the machine for draining and a drain adapter, so they just ripped the thing out and broke the adapter and just handed to me.
Now I got a new washing machine and water leaking on the floor.
Please don't tell me to contact you on FB or Instagram, I don't use those and please don't send me Spanish or Portuguese speaking people, or I will refuse their service. I will be calling to follow up on this so you can send someone else to fix the water leak you caused.
Sarah R
July 10, 2025
5 out of 5
Awesome tons of staff there to help you figure out where the hell you need to go in this electronic warehouse of the future!
Jonathan G
July 08, 2025
5 out of 5
Rafael did some amazing customer service and has made this my favorite best buy location.
Lia N
July 08, 2025
5 out of 5
Zion assisted me in purchasing ear buds. He was very knowledgeable and super kind! Great customer service beginning to end.