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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4142 reviews)
Joseph
October 21, 2025
5 out of 5
Amazing
Kyla B
October 20, 2025
1 out of 5
Customer service has gone down recently no one is willing to help and I can’t even buy something without waiting 15 minutes or more for help
Response from Best Buy
October 20, 2025
Hi Kyla,
Thanks for sharing this review. We're concerned to hear you didn't get the help you needed in our store, and can understand your disappointment. If you'd like to share additional feedback with us or need any further assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/zhmn7w), Twitter/X (https://bby.me/qc2fpp), or Instagram (https://bby.me/mw7djp) so our team can help. Please include the Google Review reference number #58207 when reaching out.
stephen s
October 17, 2025
1 out of 5
Best Buy has gone severely downhill since before covid. They no longer seem to care about the customer experience and sell by "hook or crook". Basically the way the incentives/salaries/internal compensation packages are set up is to sell sell sell by all means. They don't care if the equipment you are purchasing works together or not. Half the time they will sell you whatever they can from the store and just cross their fingers and hope their geek squad or 3rd party installers will just figure it out.
Best Buy only cares about the $ you spend there and don't care about you as customers.
Response from Best Buy
October 17, 2025
Hi, Stephen,
Having concerns with your experience in store can be difficult. We certainly do our best to provide options to try and provide the best experience and outcomes it can't always work out great. If you need support you can certainly reach out to us on any of our social media profiles for support with Review 57042.
Facebook (https://bby.me/cjj0bw), Twitter/X (https://bby.me/bnebns), Instagram (https://bby.me/q7vkmp)
Viking A
October 12, 2025
1 out of 5
LG does not stand behind their products. Do not buy. Google dishwasher class action lawsuit.