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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3991 reviews)
Esteban G
April 14, 2025
5 out of 5
Muy grande la tienda y buenos precios
John B
April 11, 2025
1 out of 5
I don't usually review any place. But this time I feel compelled to do so, due to the helplessness I've felt the two times I've been there. Some of the employees are extremely racist. The first time I asked for someone who spoke Spanish to help me, and while talking amongst themselves, one replied to the other, "I DON'T SPEAK SPANISH," and pointed to his skin. I think I shouldn't have let this fact slide, but to avoid causing a scene, I downplayed it. And this last time, an employee asked me what my language was. When I told him Spanish, he made mocking gestures. RACIST.
Response from Best Buy
April 11, 2025
Hello, John,
Thank you for your review. No one wants to be mocked, so we appreciate your reaching out. We want all of our customers to feel welcomed in store. We take situations such as this very seriously and would like to hear more. Please send a private message on social media along with your name, phone number, and email. Please mention Google Review 65033293 in your message. We do have Spanish support via our social channels.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Manju K
April 05, 2025
5 out of 5
Very attractive and nice staff
Theo M
April 03, 2025
5 out of 5
Fine