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Best Buy Cary
Services Offered
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Frequently Asked Questions About Best Buy Cary
How do I check product availability at the Cary Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cary Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cary stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cary Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3966 reviews)
Vicente B
March 03, 2025
1 out of 5
I bought a laptop about 3 months ago now, the return period had already gone by when I tried to return it, but I couldn't get around to making the return in the first month because I was really bussy.
The laptop was advertised as having a 10 hour battery life and at lowest settings (lowest brightness and lowest sound) it only lasted 2 hours.
I wasn't able to get a return on a laptop I had used for less than 10 hours which is insane.
I won't buy from this Best Buy and probably from any other Best Buy having this into account.
Response from Best Buy
March 03, 2025
Hello, Vincente.
Thank you for reaching out. I understand how frustrating it would be to have an item not function properly and we would be more than happy to look into this for you and see what options are available. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64885302.
Best,
^Allison
Jessica
March 01, 2025
5 out of 5
Excellent source for your $10 CD's! Just hop in your car and head back to the 90's.
Oz Q
February 28, 2025
1 out of 5
They have employees, but they love to talk among themselves and not help people. Had to ask the greater for help and he radied someone or so I thought. . . . Waited and waited no one came to me.
Response from Best Buy
February 28, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to ask questions about my electronics before I make my actual purchase. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64875945".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Jacob W
February 27, 2025
1 out of 5
Lazy employees.
Online inventory shows in stock, but the website won't let me checkout because there's only 1 left.
Called the store and they apparently don't have employees that can walk to a shelf to check. It's an iPhone, so it's locked behind a counter and they would need to move even if I was there. Pure laziness.
Response from Best Buy
February 27, 2025
Hello Jacob,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64868323" and share your full name, email, and phone number.
Thanks,
^Vanessa