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Best Buy Charlotte-North Lake
Services Offered
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Frequently Asked Questions About Best Buy Charlotte-North Lake
How do I check product availability at the Charlotte-North Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte-North Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte-North Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte-North Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2792 reviews)
Ranyi G
April 09, 2025
5 out of 5
Customer service was good
Jessie
April 03, 2025
4 out of 5
Store is always awesome. People are always willing to help you find what you need. Quick and friendly
Stephen D
March 30, 2025
1 out of 5
Girl in order pick up had a horrible attitude! First time buying at best buy in a while. Thanks to her it's gonna be a while again.
Response from Best Buy
March 30, 2025
Good Evening, Stephen,
We absolutely understand how you are feeling after not getting the assistance you needed while doing a store pickup. We would love to connect with you and be able to review these concerns in depth. Please feel free to send our team a private message via social media with your full name, phone number, and email address. Also, be sure to include your Google review in your message: #64986608.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
AC U
March 30, 2025
1 out of 5
Poor experience with rude customer service and manager. Not sure why every BB manager I had a conversation with always has to escalate the situation and make both parties unhappy when all I did was ask questions and request for assistance.
Response from Best Buy
March 30, 2025
Hey there,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with receiving support, and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #64985660" and share your full name, email, and phone number.
Thanks,
^Jacob