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Best Buy Charlotte-North Lake
Services Offered
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Frequently Asked Questions About Best Buy Charlotte-North Lake
How do I check product availability at the Charlotte-North Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte-North Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte-North Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte-North Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2820 reviews)
Joseph F
June 12, 2025
5 out of 5
Always a pleasure shopping at this location.
TheOnlyMerlin
June 09, 2025
1 out of 5
Scheduled a repair appointment for my iPhone’s front and back glass under AppleCare at Best Buy North Lake. Showed up exactly on time—only to sit ignored for 10–15 minutes after checking in.
Then the rep tried to tell me they needed to fix the side of the phone, which I never requested, and claimed they didn’t have the part. Now they wanted to hold my phone 2 days to a week—with zero heads-up. When I asked about a loaner phone, I was told to “go to Apple.” Seriously?
This was totally disorganized and unprofessional. If you can’t prep for scheduled work and don’t have a plan for customers, what’s the point of the appointment? Save yourself the time and go straight to an Apple Store.
Suryaprakash A
May 27, 2025
5 out of 5
One of the chillest Best Buys I have been too. Conveniently close to my place.
Holly W
May 22, 2025
5 out of 5
I walked in knowing what I needed, I was greeted warmly, pointed to another lady, that escorted me right to the product. She explained the options and was cashed right out. I was in less than 5 minutes. If I had been just browsing, I would not have loved this, but for this trip, it was perfect