Best Buy Charlotte-North Lake

I recently picked up a TV in-store and discovered it had a damaged screen when I set it up at home. When I returned to the store, the manager, Mr. Jason Barranti, refused to exchange or return it, claiming I must have damaged it while unloading it from my car—despite my explanation that the issue was only noticed upon setup. Worse, Mr. Barranti mocked me by mimicking my words in a slow, condescending tone in front of other customers. His behavior was unprofessional and disrespectful. This experience was upsetting and not what I expect from a company I’ve trusted in the past. This experience was unacceptable, and I no longer feel confident supporting a business that treats its customers this way. I will never shop at this best buy again and deter anyone from doing so as well

Jason’s attitude during my return was enough for me to never shop here again. I’m only giving it 2 stars because Dillion was really helpful and kind.

Always a pleasure shopping at this location.

Scheduled a repair appointment for my iPhone’s front and back glass under AppleCare at Best Buy North Lake. Showed up exactly on time—only to sit ignored for 10–15 minutes after checking in. Then the rep tried to tell me they needed to fix the side of the phone, which I never requested, and claimed they didn’t have the part. Now they wanted to hold my phone 2 days to a week—with zero heads-up. When I asked about a loaner phone, I was told to “go to Apple.” Seriously? This was totally disorganized and unprofessional. If you can’t prep for scheduled work and don’t have a plan for customers, what’s the point of the appointment? Save yourself the time and go straight to an Apple Store.