Best Buy Charlotte-North Lake

Best, Best Buy I’ve been to in years they have a lot of stuff. Customer service is amazing!

In January, 2026, my wife and I visited the Best Buy store in Charlotte to purchase a KitchenAid stove. Before buying, we asked the salesperson whether Best Buy used its own installers, since we’d had bad experiences with third-party installations through other retailers that caused cabinet and floor damage. The salesperson assured us that Best Buy used in-house installers and would stand behind the work. Three months later, on the scheduled delivery date, I received a text from a third-party installation company asking for delivery details. After six unsuccessful attempts to reach someone at the Charlotte store, I called the main 888 number and was repeatedly transferred without resolution. Frustrated, I drove back to the store and spoke with a manager. She said Best Buy would stand behind the installation, but the written warranty she showed me didn't say that at all! When I asked to speak with the original salesperson, I was told he was busy, but eventually he confirmed that, due to a recent reorganization, Best Buy no longer performs installations and now relies on third parties. He also said there was nothing the store could do. It has now been three months since purchase, and we still have no stove despite paying in full. We were clearly misled about installation responsibility, and the lack of support has been unacceptable. We are requesting a full refund, as the product has not been delivered or installed, and the terms of the sale were misrepresented.

Muy bien. El personal es muy amabke y siempre encuentras a alguien dispuesto a ayudarte.

Quick service friendly staff, I'd shop there only if I had a choice.