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Frequently Asked Questions About Best Buy Charlotte-North Lake

How do I check product availability at the Charlotte-North Lake Best Buy?
How do I check my order status?
My local Charlotte-North Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Charlotte-North Lake stores’ holiday hours?

Recent Reviews

4.2
(2820 reviews)
Joseph F
June 12, 2025
5 out of 5
Always a pleasure shopping at this location.
TheOnlyMerlin
June 09, 2025
1 out of 5
Scheduled a repair appointment for my iPhone’s front and back glass under AppleCare at Best Buy North Lake. Showed up exactly on time—only to sit ignored for 10–15 minutes after checking in. Then the rep tried to tell me they needed to fix the side of the phone, which I never requested, and claimed they didn’t have the part. Now they wanted to hold my phone 2 days to a week—with zero heads-up. When I asked about a loaner phone, I was told to “go to Apple.” Seriously? This was totally disorganized and unprofessional. If you can’t prep for scheduled work and don’t have a plan for customers, what’s the point of the appointment? Save yourself the time and go straight to an Apple Store.
Suryaprakash A
May 27, 2025
5 out of 5
One of the chillest Best Buys I have been too. Conveniently close to my place.
Holly W
May 22, 2025
5 out of 5
I walked in knowing what I needed, I was greeted warmly, pointed to another lady, that escorted me right to the product. She explained the options and was cashed right out. I was in less than 5 minutes. If I had been just browsing, I would not have loved this, but for this trip, it was perfect

About Best Buy Charlotte-North Lake

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