Recently went to go get a pick up order. Went over to the customer service counter and they had me just standing there for about 10 minutes. A lady was already there but she told me she was leaving so someone else would be attending me. Finally, a associate named Ashley go to me and was super rude and had a sarcastic tone the entire time. Was truly appalled by the way she was speaking and was holding myself back from yelling at her. I was only able to get my order after she was having a hard time with the computer and another gentleman came to help her out. I usually love best buy but she ruined it for me, truly a sour person.
Response from Best Buy
July 02, 2026
Hello,
Thanks for taking the time to detail your experience. It's unfortunate that your experience was a negative one, we understand why you would be upset if someone was speaking to you in a rude manner. We would like to speak with you more and get some additional information.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 181521 in your message to us.
X: https://bby.me/64usYr
Facebook: https://bby.me/rObemk
Instagram: https://bby.me/xPpjDA
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I almost lost everything in my phone. A guy there told me the only solution after my phone stuck in the actualización process is to wipe up. So I told him I don’t want to lost everything in my phone since the ICloud don’t keep the apps and many other things. So I told him to call other person and the manager came and just did something and my phone return to “life”. I just pray because it was a bad moment. Thanks God!
Always friendly Staff and smiles