Best Buy Charlotte-North Lake

Went for a demo of the Rayban meta display smart glasses. Excellent service and demo. 800.00 less than lense crafters. I made the purchase.

This location BACKDOORS pokemon cards. Today multiple people waited in line early morning for pokemon as EVERYONE there was told Saturday morning (04/11/2026) by staff throughout the week. One individual even went right before closing the previous night (04/10/2026) and was told they had just gotten their shipment and wasn’t putting them out until the following morning (04/11/2026). Come the morning of Saturday, a group of maybe 10 people were waiting outside to get Pokemon cards and two staff members came out 30 minutes before opening and said “if y’all are here for Pokemon, there is no pokemon. We only got 2 in yesterday and sold it last night” (04/10/2026). This same scenario happened multiple times and everyone that was there this morning have also experienced this too. Either staff is holding product from customers for their own purchases or are backdooring products to a specific customer in exchange for cash. Please look into this as the TCG community is already in shambles for the people who actually enjoy this hobby.

I ordered four monitors from Best Buy. One of the monitors was damaged when we opened the box today so I tried to return it at this Best Buy store where they refused to return it. From the moment I arrived at the register, I knew the young lady was not going to be helpful and I was correct. The manager Jason was also a disappointment. Order from Amazon.

They told me over the phone that they could repair my screen (which I had a warranty for). When I got to my appointment, they told me that they don't do that and I'll have to trade in my phone. This is fine but then they told me I had to do it online. When I tried to access it online, the helpline just wanted me to set up another appointment...