Always a pleasure shopping at this location.
TheOnlyMerlin
June 09, 2025
Scheduled a repair appointment for my iPhone’s front and back glass under AppleCare at Best Buy North Lake. Showed up exactly on time—only to sit ignored for 10–15 minutes after checking in.
Then the rep tried to tell me they needed to fix the side of the phone, which I never requested, and claimed they didn’t have the part. Now they wanted to hold my phone 2 days to a week—with zero heads-up. When I asked about a loaner phone, I was told to “go to Apple.” Seriously?
This was totally disorganized and unprofessional. If you can’t prep for scheduled work and don’t have a plan for customers, what’s the point of the appointment? Save yourself the time and go straight to an Apple Store.
Suryaprakash A
May 27, 2025
One of the chillest Best Buys I have been too. Conveniently close to my place.
I walked in knowing what I needed, I was greeted warmly, pointed to another lady, that escorted me right to the product. She explained the options and was cashed right out. I was in less than 5 minutes. If I had been just browsing, I would not have loved this, but for this trip, it was perfect