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Best Buy Charlotte-North Lake
Services Offered
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Frequently Asked Questions About Best Buy Charlotte-North Lake
How do I check product availability at the Charlotte-North Lake Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte-North Lake Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte-North Lake stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte-North Lake Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2833 reviews)
Laurie K
July 12, 2025
3 out of 5
My computer went down. I had to run in get another one. I was greeted when I walked in. And I was offered assistance.
Rodney B
July 06, 2025
4 out of 5
This store has some nice home audio video with a few high end custom listening rooms to sample products. Flagship store for the area.
Joe M
July 05, 2025
5 out of 5
This Best But has the absolute best customer service of any place I have ever shopped. They are so professional, friendly, accommodating and knowledgeable. GeekSquad is amazing. The staff never made me feel less than for not knowing anything. Levi helped me so many times in the past few days and I’m so grateful. Great team!!! Thank you.
Will J
June 28, 2025
1 out of 5
I recently picked up a TV in-store and discovered it had a damaged screen when I set it up at home. When I returned to the store, the manager, Mr. Jason Barranti, refused to exchange or return it, claiming I must have damaged it while unloading it from my car—despite my explanation that the issue was only noticed upon setup.
Worse, Mr. Barranti mocked me by mimicking my words in a slow, condescending tone in front of other customers. His behavior was unprofessional and disrespectful. This experience was upsetting and not what I expect from a company I’ve trusted in the past.
This experience was unacceptable, and I no longer feel confident supporting a business that treats its customers this way. I will never shop at this best buy again and deter anyone from doing so as well