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Best Buy Midtown Charlotte
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Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2336 reviews)
Gregory L
September 08, 2025
5 out of 5
Stopped in without an appointment to have my computer upgraded to Windows 11 pro & luckily the Geek Squad was able to see me & handle the upgrade that Ineeded for work. Thank you!
T L
September 04, 2025
1 out of 5
Best Buy corporate totally disregards customer feedback
I got a coupon by email which I applied towards a purchase. They sent a used product that was not acceptable. I went to the store to exchange for a new one but was told I could only return and wait for the coupon to be put back in my account to use towards the new order. The coupon was never restated in my account. Called corporate number and talked to chat agents multiple times and was given false promise that they would send me a gift certificate only to be told in the end they couldn’t reissue the coupon whatsoever. Put in a complaint and was promised a resolution response but never got that either
Johanne R
August 31, 2025
5 out of 5
KC provided an outstanding experience. She went above and beyond to ensure I received the discount I qualified for and even installed a screen protector on my phone, all with a genuinely positive and reassuring attitude. She truly turned my day around, and I’m so grateful for people like her!
Noelle F
August 31, 2025
1 out of 5
Asked an employee where Apple chargers were, went in the direction she pointed, but only found Macbook cases. Continued searching around the store, tried to ask another employee, was ignored as they were speaking to a fellow coworker. Then it appeared a man tried to steal something and everyone thought that was funny. If you don’t have a product available, you can just let me know.
Response from Best Buy
September 01, 2025
Hi, Noelle,
Thank you for sharing your review with us. We understand how not being able to get assistance when needed can make your visit difficult, and that is not the level of service we aim to provide. We'd like to follow up with you to discuss this experience further.
Please send us a private message on Facebook (https://bby.me/0z5tjh), Twitter/X (https://bby.me/mzj8tg), or Instagram (https://bby.me/er9ktj). Please mention "Google review 37912" in your message. Thanks!
Regards,
^April