Best Buy Midtown Charlotte

You know your customer service is bad when an AI agent is friendlier than your Best Buy manager, Thylia. I suggest a front shift change because… wow. 0/10 for greeting and helping customers. I’ve been a frequent customer to this Best Buy since moving here, and EACH time everyone has ALWAYS been friendly - even Geek Squad. I kid you not, I was in there for less than 5 minutes, and i left feeling unhelped, rushed out and frustrated. She offered no alternatives (I literally had to ask for a customer service line), she was abrupt and her tone was rude. When she ‘explained’ there was nothing she could do, I calmly asked for the manager and she goes, “I AM the manager.😑” and when I asked for who else I can contact above her (atp I would gladly talk to anyone else), she said there is nobody else above her. No other alternatives or guidance. End sentence. Really? All that to say, I didn’t escalate anything, I just left to write this review and warn other Best Buy customers to avoid this manager if you want a good experience. Safe to say, I’m staying away from this BB for a moment.. and when/if I do come back, requesting to speak to any other manager BUT her.

Parking is a disaster and the day I stopped I was looking for something specific that the front worker told me you didn’t have but it turned out you did.

I have been dealing with AI or people from their corporate team (read overseas agents). Purchased a TV online a week ago, was told unit was in stock. Delivery was set for tomorrow. Now, tv not delivered to their so I have to wait another week for delivery. Tried calling the store directly, AI routes you overseas. I can't contact the store directly via phone. They took my money immediately, but now I can't speak to someone at the store no matter how I try. Who knows, maybe a manager will see this post and reach out....

Andre in TVs helped us find the right TV for us. He was knowledgeable, friendly and made the process quick and easy.