Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2446 reviews)
awlo d
May 11, 2026
5 out of 5
Great helpful staff. Not the biggest in town, but has most things.
Rasaan H
May 10, 2026
1 out of 5
I scheduled an appointment to have my phone screen fixed (3 days in advanced) just for me to get there 20 minutes early & have them pretend they were so busy that they couldn’t fix my phone. I could tell from the moment I walked in that they didn’t want to be there. They advised me to go somewhere else. Can’t speak on the whole store, but the geek squad department just seemed super lazy. I wouldn’t advise anyone waste their time going there
Response from Best Buy
May 10, 2026
Hello,
Thanks for leaving your review. We understand why you would be disappointed in the experience you've had, especially with them not being able to repair your device. We would like to hear more about your visit.
Please connect with us by sending a private message on one of the below social media platforms. You may include the Google review ID 150904 in your message.
X: https://bby.me/NuxhVs
Facebook: https://bby.me/JmnWvD
Instagram: https://bby.me/zijjSF
Queen C
May 10, 2026
5 out of 5
The Geek Squad team is awesome. Heather was professional and informative. Fixed my laptop that was infected by a ClickFix malware. Highly recommend.
Taheerah H
May 07, 2026
5 out of 5
Order was ready when I got to the register. In and out. Love the pick-up process....