Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2347 reviews)
James
October 07, 2025
1 out of 5
Crappy service.
KD_ K
October 04, 2025
5 out of 5
I wasn't there to shop. I was actually working there installing equipment. I will say out of all the places I go, they actually seemed to give a damn about the customer.
Ruth P
October 03, 2025
1 out of 5
The Geek Squad & Best Buy management staff clearly do not understand how to deliver a positive customer experience. I purchased an item from Best Buy"s website. The they sold item was provided by a third-party. The Geek Squad agent refused to install the device I purchased because it was not a direct transaction through Best Buy. Absolutely absurd. What a way to lose a customer!
John T
September 25, 2025
1 out of 5
Apple repair at this location is trash. Unorganized & timely.
Response from Best Buy
September 25, 2025
Hello, John,
Thank you for taking the time to reach out to us here. We understand how important excellent customer service can be to your experience, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 47484.
Facebook (https://bby.me/3g8e91)
Twitter/X (https://bby.me/7e3yy2)
Instagram (https://bby.me/so97wd)
We look forward to assisting you there.