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Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2463 reviews)
a “
June 26, 2026
5 out of 5
The girl who assisted me was amazing, she was very knowledgeable.
Colton K
June 26, 2026
1 out of 5
Terrible customer service, inexcusable. Also the return policy is a complete joke. Every retail store in America has a 30-day return policy but Best Buy doesn't. They couldn't override a return for me because I was three days over their 15-day return policy. Even though I know they can override it. You buy a product and you have to make a decision within 15 days. If it's crap after that then they stand their ground like they're being paid $100/hour. I hope this store and this entire company goes under. I'd rather give Bezos or Elon or the Waltons my money than Best Buy ever again. Trash.
Response from Best Buy
June 26, 2026
Hey there, Colton,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/VmdAW8), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##178495"
Marty L
June 21, 2026
1 out of 5
Asked Thylia at store about AI washer dryer. she made up an answer and when I questioned her, she just walked away.. ugh
Ashley R
June 10, 2026
5 out of 5
Super quick and helpful! Faith was amazing in assisting me with my broken laptop and recommending me a new one that matched all my needs!