Pleasant staff, very helpful
A large caucasian woman numerous tattoos that works there was incredibly rude and unprofessional and seemed to enjoy it. Disappointing and disturbing.
Response from Best Buy
September 08, 2026
Hello, John,
We appreciate the review and feedback. This is certainly not the experience we want for our customers. We strive to make every store visit welcoming, simple, and enjoyable, and we expect all employees, at every level of our organization, to conduct themselves with professionalism.
Our team would be happy to help you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport. Please mention the phrase “Google review #219614” when reaching out on social media.
Tammy W
September 05, 2026
Disappointing Experience with Damaged Delivery and Support. I ordered a freezer from Best Buy that arrived damaged. Instead of offering a seamless resolution, the store initially offered at first $70.00 discount. then reduced to $35.00 and finally only offered a Best Buy gift card, which was unacceptable for a damaged delivery. I had to arrange a full exchange, resulting in long delays and a new delivery date. The entire process was highly inconvenient and not consumer-friendly. I doubt I will be purchasing from Best Buy in the future.
Response from Best Buy
September 06, 2026
Hello there,
Thanks for taking the time to bring this to our attention. We can certainly understand the frustration of having a damaged product delivered.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (https://bby.me/eJ6d1J)
Twitter/X (https://bby.me/QwjU70)
Instagram (https://bby.me/1Y62NY)
Please mention the phrase “Google Review #218801” when reaching out on social media.
My experience at BestBuy was exceptional. That's not because there's anything particularly special about this BestBuy, but because I had no problems there and that needs to be reflected more in reviews.