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Best Buy Midtown Charlotte
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Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2387 reviews)
Jerrod D
December 15, 2025
1 out of 5
I’m really disappointed in Best Buy. I’ve paid almost $300 to have my TV mounted and I’ve waited all day for a status on when the agent was coming. The agent never came. I’ve called Geek Squad twice and they can’t even find the agent. I called the number they gave for the agent and it was to a call center and not directly to the agent. That’s the game they play to not take responsibility. I’ve asked to talk to the manager at Best Buy and stayed on for an hour for the service rep to essentially say “what can I do to get you off my phone cause my manager is too busy and need to help other customers.” I have yet to get a call back from the manager and I’m honestly ready to never deal with them again. Not only did they not assist me they hung up on me when I called and said I had a complaint. We’ll see how the BBB will handle this
Toby T
December 14, 2025
5 out of 5
Easy pickup
jose m
December 09, 2025
5 out of 5
Es un buen lugar para comprar lo uno busca
Nick A
December 03, 2025
1 out of 5
Closing the pedestrian entrance is antithetical to a walkable development like the Metropolitan. Hire another security guy if you’re so concerned. You’re forcing foot traffic into a dark parking deck, or making it to where people will choose to drive from the Target deck to the Trader Joe’s/Best Buy deck, only contributing to the gridlock on Kings/Charlottetowne.
Response from Best Buy
December 03, 2025
Hello,
Thanks for sharing your feedback. We can understand having your ideal entrance be closed, isn't welcome. We'd be happy to look into this with you and ensure that your feedback is documented.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/f03btb), Twitter/X (https://bby.me/rjqxl1), or Instagram (https://bby.me/vssmvd). Please also refer to your "Google review #81068" in your message.