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Frequently Asked Questions About Best Buy Midtown Charlotte

How do I check product availability at the Midtown Charlotte Best Buy?
How do I check my order status?
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Midtown Charlotte stores’ holiday hours?

Recent Reviews

4.1
(2380 reviews)
nikki w
December 02, 2025
1 out of 5
Do not give them your business . I purchased an iPad to be shipped to my home. The item was shipped via Fedex with no signature required and my package was stolen by the FEDEX driver. I contacted best buy customer care and was informed that my ipad would not be replaced nor refunded. Best buy you should be ashamed or yourselves and this is not how a multimillion dollar business should conduct themselves!!!!! I want my money back !!!!!
A W
November 30, 2025
5 out of 5
Got everything I needed, the employees were kind and easy to talk to.
Stephen
November 17, 2025
5 out of 5
I bought a TV and the sales associate was very helpful to explain each feature on different brands. The price was the lowest of other stores.
Adoum N
November 12, 2025
2 out of 5
I cannot believe how unwilling they were to assist me. Maybe they were short-staffed, but they certainly didn't communicate very well. And then the worst part is I'm trying to buy some earbuds and they seriously made me feel like a thief
Response from Best Buy
November 12, 2025
Hello, We appreciate you taking the time to share your feedback with us. It's understandable to not be able to get the service that you needed, isn't a welcome experience. We'd be happy to look into this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/77fk33), Twitter/X (https://bby.me/sx2k4e), or Instagram (https://bby.me/m45721). Please also refer to your "Google review #68185" in your message.

About Best Buy Midtown Charlotte

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