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Best Buy Midtown Charlotte
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Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2372 reviews)
Adoum N
November 12, 2025
2 out of 5
I cannot believe how unwilling they were to assist me. Maybe they were short-staffed, but they certainly didn't communicate very well. And then the worst part is I'm trying to buy some earbuds and they seriously made me feel like a thief
Response from Best Buy
November 12, 2025
Hello,
We appreciate you taking the time to share your feedback with us. It's understandable to not be able to get the service that you needed, isn't a welcome experience. We'd be happy to look into this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/77fk33), Twitter/X (https://bby.me/sx2k4e), or Instagram (https://bby.me/m45721). Please also refer to your "Google review #68185" in your message.
Jake W
November 11, 2025
5 out of 5
Well it was a Best buy
A D
November 09, 2025
5 out of 5
Great food, service and atmosphere!!
All N
November 09, 2025
2 out of 5
There are a plethora of associates in this store (1055 Metropolitan Ave. Charlotte NC.. visited Saturday11/8/25 around 3PM), but it's amazing how they didn't know much at all about a concern I had regarding a product they sell. I actually went to Walmart afterwards and the gentleman at the register knew more than all the ones I engaged with at Best Buy. I was shocked, because this Walmart clerk wasn't even at an electronics store!
The young hispanic man in Best Buy at the register with the curly black hair wasn't much help. Exclaiming how pretty much no one in the store knew about a product on their shelf. When I asked him if I could spk to his manager, he called him, but he didn't come up front. He told me that his manager advised that I look up some information on the website. Huh? Im in the store now! I left the counter and when I looked back he was on his mobile. Go figure.
A young hispanic woman tried to help to the best of her ability and I appreciated her. But she was doing the same thing I was doing.
The sweet and petite Caucasian lady greeting everyone as they entered the store was amazing and she did take the time to look up some information for me.
Major kudos to her! Times have certainly changed.
I won't be back unless I DO NOT need any associate's assistance.
Response from Best Buy
November 09, 2025
Hey there,
We understand your concerns surrounding your recent visit and not being able to get support We would love to follow up with you on this. Please send us a private message on Facebook (https://bby.me/xscg2v), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #66711"