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Best Buy Midtown Charlotte
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Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2381 reviews)
Felipe R
December 02, 2025
1 out of 5
This is the longest wait I have ever experienced. Because of this, competitors like Amazon, Micro Center, and Newegg are significantly better than this store.
I ordered a camera online on Saturday, November 29th. It is now December 2nd, around 11 PM, and I still have not received an email confirming the order is ready for pickup.
Calling customer service was extremely difficult. Their AI system is difficult to work with. When I finally pressed "0," the system asked what I wanted someone for. I said "order status," and it only gave me the same information I could see online, with no option to transfer to a person. I only got through to someone by saying "complaint."
The representative then told me the payment needed to be verified. I assumed the delay was due to the weekend. I waited patiently until today (around 5 PM) when I finally reached someone via online chat. This person assured me my order was ready and the email would be sent "anytime soon."
Well, it is 11 PM, and I am tired of waiting for the email. Tomorrow will be December 3rd, and I still have nothing from the store about my camera being ready for pickup. It is not rocket science to grab a camera from inventory, scan it, and put it on a shelf for pickup. All they need is my ID. I am very disappointed.
nikki w
December 02, 2025
1 out of 5
Do not give them your business . I purchased an iPad to be shipped to my home. The item was shipped via Fedex with no signature required and my package was stolen by the FEDEX driver. I contacted best buy customer care and was informed that my ipad would not be replaced nor refunded. Best buy you should be ashamed or yourselves and this is not how a multimillion dollar business should conduct themselves!!!!! I want my money back !!!!!
A W
November 30, 2025
5 out of 5
Got everything I needed, the employees were kind and easy to talk to.
Stephen
November 17, 2025
5 out of 5
I bought a TV and the sales associate was very helpful to explain each feature on different brands. The price was the lowest of other stores.