Parking is a disaster and the day I stopped I was looking for something specific that the front worker told me you didn’t have but it turned out you did.
Response from Best Buy
August 05, 2026
Hello, Greg,
Sorry to hear that you weren't able to get a good parking spot, and we know that not being informed correctly about the items we have in stock in our Charlotte, NC Best Buy store can be difficult. If you would like to chat with us please reach out to us on any of our social media profiles below with Review 198583 for support.
Facebook (https://bby.me/ZKL3ct)
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Instagram (https://bby.me/V6eBi8)
I have been dealing with AI or people from their corporate team (read overseas agents). Purchased a TV online a week ago, was told unit was in stock. Delivery was set for tomorrow. Now, tv not delivered to their so I have to wait another week for delivery. Tried calling the store directly, AI routes you overseas. I can't contact the store directly via phone. They took my money immediately, but now I can't speak to someone at the store no matter how I try. Who knows, maybe a manager will see this post and reach out....
Response from Best Buy
July 27, 2026
Hello,
Thank you for the review. We understand not receiving your delivery is frustrating and not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 194142
Andre in TVs helped us find the right TV for us. He was knowledgeable, friendly and made the process quick and easy.
The service could have been better at the register. I asked if someone could help me apply the screen protector and was told it would be an extra $7, which is ridiculous considering I paid $10 for the protector itself. I decided not to pay the extra fee and left disappointed with my experience.