Tammy W
September 05, 2026
Disappointing Experience with Damaged Delivery and Support. I ordered a freezer from Best Buy that arrived damaged. Instead of offering a seamless resolution, the store initially offered at first $70.00 discount. then reduced to $35.00 and finally only offered a Best Buy gift card, which was unacceptable for a damaged delivery. I had to arrange a full exchange, resulting in long delays and a new delivery date. The entire process was highly inconvenient and not consumer-friendly. I doubt I will be purchasing from Best Buy in the future.
Response from Best Buy
September 06, 2026
Hello there,
Thanks for taking the time to bring this to our attention. We can certainly understand the frustration of having a damaged product delivered.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
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Please mention the phrase “Google Review #218801” when reaching out on social media.
My experience at BestBuy was exceptional. That's not because there's anything particularly special about this BestBuy, but because I had no problems there and that needs to be reflected more in reviews.
This wasn't a good experience, I ask 3 people for help and waited in one area for 15 minutes the no one came to assist me, they never came. So I Walked out the store.
Response from Best Buy
August 29, 2026
Hello,
We understand that a poor shopping experience can be frustrating. To discuss this matter further, please reach out to us via private message on our social media page and reference review #214719.
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Excellent place shop and the take afterpay card.