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Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2513 reviews)
Jawharah C
October 24, 2026
1 out of 5
Beware, if you have a VERIFIABLE price match item do not go to this location. I was told initially by the front desk gentlemen that they could not price match an item on sale at Sam’s Club. In my experience I’ve never had a problem with this yet he continued to say he’s never priced match an item on sale with verifiable competitor and information. I asked to speak to the manager, Madalyn regarding this matter which I was unable to do so until she asked the front desk gentlemen over 10 questions before proceeding to come over. Once Madalyn finally made her way she had Averrier alongside her who continued to verify the sales price despite me showing both of them multiple times. Ultimately Madalyn said because there’s a huge price difference from Sam’s Club price and their price they wouldn’t honor it. With that being said, seek other locations if you’re looking for a seamless transaction with people knowledgeable in their price matching department😊
Nadege B
October 18, 2026
4 out of 5
Meeting Josh at Att&t had great customer service! I had to return a phone and received exceptional customer service from the manager Madal6n Mason and Donovan
Madalyn made the effort to contact the phone carrier and made sure that my service were still im tack. Donovan was good as well. I will definitely return for Madalyn!!!! Overall all staff are GREAT!!!
Xabiel G
October 16, 2026
5 out of 5
walked in walked out with a new laptop ....
Heather J
October 12, 2026
5 out of 5
5 stars customer service, Heather is apple certified and really seems to enjoy making sure u have a flawless experience while being extremely tech savvy