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Best Buy Midtown Charlotte
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Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2402 reviews)
Rob M
January 23, 2026
2 out of 5
Wasn’t but what I saw maybe 2-3 people working on the floor and poorly stocked just like last time..
I stood and waited for 15-20 minutes and when the guy finally got free to help me he went to someone else who had Just walked in…
Won’t be back here agin…
Response from Best Buy
January 23, 2026
Hello, Rob,
Thank you for reaching out to us here to share your experience. We understand how important prompt customer service can be, and we would like to take a closer look into this with you. For us to assist, please send us a private message or DM at the following Social Platforms with Google Review# 108077.
Facebook (https://bby.me/ffbf49)
Twitter/X (https://bby.me/qp72jt)
Instagram (https://bby.me/0qqqan)
We look forward to assisting you there.
Bruce M
January 21, 2026
5 out of 5
I had a great experience fixing my phone on Sunday and I think her name was Paddington the young lady and her coworker associates was amazing helping me fix my iPhone , thank you
Emily L
January 19, 2026
1 out of 5
Supervisor, Thyliah, was an utter disappointment with her help today. She was beyond rude to us, offering 0 accommodation, empathy or understanding. You can tell she is an insufferable human being & must be a displeasure to work with. Associate David on the other hand was actually kind & understanding while we were frustrated over the return policy. Thyliah should learn how to interact with customers that offers even an ounce of positivity. She is a very negative, mad-at-the-world, person whose only motive in her job is to be "on-top" of a customer. Management should address her vile attitude.
Matt M
January 19, 2026
1 out of 5
What a shame of an establishment. Went to return something that was 4 days out of the window (which I was never made aware of). With the most rude “supervisor”. I will never be going back to any location.