Best Buy Midtown Charlotte

Tanya helped me so much today! I truly appreciate her patience with me when deciding on the laptop that was best! I ended up getting the HP omnibook X Flip laptop and she eased me into how the laptop would work best. Since it has been like 10 years since I owned a windows computer.

Staff was helpful with an issue that I had and worked with me to find a solution. Shout out to Madalyn (I hope ai spelled it correctly) who was helpful, patient, and kind.

You know your customer service is bad when an AI agent is friendlier than your Best Buy manager, Thylia. I suggest a front shift change because… wow. 0/10 for greeting and helping customers. I’ve been a frequent customer to this Best Buy since moving here, and EACH time everyone has ALWAYS been friendly - even Geek Squad. I kid you not, I was in there for less than 5 minutes, and i left feeling unhelped, rushed out and frustrated. She offered no alternatives (I literally had to ask for a customer service line), she was abrupt and her tone was rude. When she ‘explained’ there was nothing she could do, I calmly asked for the manager and she goes, “I AM the manager.😑” and when I asked for who else I can contact above her (atp I would gladly talk to anyone else), she said there is nobody else above her. No other alternatives or guidance. End sentence. Really? All that to say, I didn’t escalate anything, I just left to write this review and warn other Best Buy customers to avoid this manager if you want a good experience. Safe to say, I’m staying away from this BB for a moment.. and when/if I do come back, requesting to speak to any other manager BUT her.

Came here for a Pokémon release as we typically do. Got there later than usual and was pleasantly surprised to see they still had some in stock. Never had an issue with my son and I each getting our own set. The employee ringing us up said we couldn’t because they were trying to prevent “looping”. I proceeded to ask him how is it looping if we haven’t been there today. He couldn’t give me a clear answer and mentioned something about payment methods. I said ok I have a card and my son has cash and is own person. Still didn’t allow us to buy it. I tried to ask a customer who was in the store if he mind grabbing us an extra set but the manager came over to shut us down. He said I wasn’t allowed to do that. I asked him since when has this become a thing because I never had issues here before. He claims it’s always been their policy and I just never been “caught”. I explained I’ve never asked anyone to help me purchase a product before today. Every time we’ve came to purchase Pokémon cards, the employees willingly gave us each a set to purchase as they keep them behind the counter. I have never felt so disrespected. When I talked to a friend of mine, he told me there was an issue earlier that morning with people looping and some of them happened to Asian. I feel like I was racially profiled because I’m also Asian. They just assumed I was associated with them. I am a single mother who enjoys collecting TCG with her son. It’s already difficult enough to get our hands on products. Sometimes we have to wait hours in line just like everyone else. This could’ve been handled better. Imagine had we sat in line for hours just to be turned away. I come here because I appreciate their 1 SKU per person policy. Even if he would’ve told me their policy changed to 1 per household, I would’ve respected it but that was never said. Instead, they jumped straight to conclusions. This was a very upsetting and disappointing experience. Do better.