Best Buy Midtown Charlotte

Best Buy should be ashamed of Ruben Diaz-Vazquez. If you are going to give customers a shit experience, at least do it to their face. Don’t hide behind your associates as you make “manager level” decisions that are complete crap. More and more customers are willing to drive outside of Charlotte to avoid this location. Now I will be doing the same and I suggest the rest of you do as well.

What a SHITTY SHITTY SHITTY Best Buy. Looks like a gone out of business outlet store. Do yourselves a favor and close this location. And parking sucks!!! Never again.

I received terrible customer service here and also have bad customer service with their house brand, insignia. I purchased a tv (via amazon unknowingly that it shipped through Best Buy) in June 2026 that stopped working abruptly three weeks ago. Insignia offered me an exact exchange that Best Buy will not honor. I was told to bring the tv into the store so I hauled my 50” tv in for them to check it out and exchange. while the clerk that originally helped me was kind and helpful when the supervisor approached and went to help us with the next steps, I was told that I would only be refunded the purchase price I paid on Amazon and I could apply that to the same TV to then purchase it again. That is not an exchange. When I told the supervisor I would like to call insignia again to verify they walked away and asked did the clerk I was working with and 20 minutes later had still not returned. After waiting them to come back and talk to them again I had to ask someone else to get me my TV back out from behind the desk so I could leave with it. I’ve attached the email stating that the replacement order that I received from Best Buy says that if they have the TV available, they will replace it and also the photo showing that they do have my model number in stock and are refusing to replace it without an extra cost to me. Do better Best Buy.

Huge Store, convenient parking.