Heather, the Apple-certified technician with Geek Squad is phenomenal. She stayed 2 hours after her shift ended to stay on the phone with me while Apple tried to resolve an issue on their side.
While the issue wasn’t resolved (due to Apple issues), Heather made the experience much less painful and remained professional and composed throughout despite the frustration.
Thank you Heather for your help and for staying so long after your shift ended.
Montrice C
September 16, 2026
Always find what I need at Best Buy.
Pleasant staff, very helpful
A large caucasian woman numerous tattoos that works there was incredibly rude and unprofessional and seemed to enjoy it. Disappointing and disturbing.
Response from Best Buy
September 08, 2026
Hello, John,
We appreciate the review and feedback. This is certainly not the experience we want for our customers. We strive to make every store visit welcoming, simple, and enjoyable, and we expect all employees, at every level of our organization, to conduct themselves with professionalism.
Our team would be happy to help you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport. Please mention the phrase “Google review #219614” when reaching out on social media.