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Best Buy Charlotte - Rivergate
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Frequently Asked Questions About Best Buy Charlotte - Rivergate
How do I check product availability at the Charlotte - Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte - Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte - Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte - Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1857 reviews)
Aura I
December 23, 2025
1 out of 5
The lady who helped me Miss “Mint” was quite rude to us, seemed racist the way she spoke to us and was not helpful at all. She kept rolling her eyes at us and kept getting annoyed at the questions we asked about a certain product. To the point where she started speaking slow almost as if we didn’t understand English just because we missed a word she said (it was a little noisy). If you’re not able to handle people or deal with them there is no point of being a customer service representative. Very disrespectful and lacked service and manner. Such nasty behavior from employees.
Response from Best Buy
December 23, 2025
Hello,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/l2gj8h), Twitter/X (https://bby.me/e13xu9), or Instagram (https://bby.me/l2u07q). Please send us a private message or DM to complete the documentation process. Please also reference Google Review, #93954.
Sara S
December 17, 2025
5 out of 5
Shout out to Shayla! She was patient and super helpful. Appreciate all you do.
William R
December 15, 2025
5 out of 5
Had what I was looking for
Just
December 01, 2025
5 out of 5
I've done several order pickups here and always a great experience.