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Best Buy Charlotte - Rivergate
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Frequently Asked Questions About Best Buy Charlotte - Rivergate
How do I check product availability at the Charlotte - Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte - Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte - Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte - Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1792 reviews)
Scott J
March 10, 2025
1 out of 5
This store is a complete joke. Making customers feel like criminals must be their specialty. Tried to return an item that was mistakenly rung out, of course I didn't have a receipt that showed the item I was returning because the item i was returning wasn't rung out, another (wrong) item was. I had receipts showing the accompanying items purchased as well as proof on mybestbuy.com. I was told to go to another store 25 miles out of my way. You guys need to learn how to pick out the crooks vs the real customers. I wish I had gotten the manager that obviously had a superiority complexs name. I did try to call back and get it but was on hold for 10 minutes so I gave up. And I'm sure Best Buy wonders why they are a hair away from filing bankruptcy! It's employees that think their customers have nowhere else to go. We may not have any other brick and mortar electronic stores but have you ever heard of the internet?? Bad management breeds bad people and no profits Best Buy!!! Good day!
Response from Best Buy
March 10, 2025
Hello there, Scott!
Thank you for taking the time to reach out on Google with a review. I can definitely understand wanting to take advantage of our Return & Exchange Promise, and to receive support. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64912359 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Cheers,
^Ryan
Sebas R
March 04, 2025
4 out of 5
No había mucha gente. Buen lugar
No M
February 24, 2025
3 out of 5
Service people were nice, guess this is more of a reflection of BestBuy as a whole, but never did get any points back. As I was promised I would several times. Disappointed
Response from Best Buy
February 24, 2025
Good Afternoon,
We absolutely understand how you are feeling after an issue with receiving points on your purchase as expected. We would be happy to look further into this with you. Please feel free to reach out to our team by sending us a private message via social media. Don't forget to include your Google review reference number in your message: #64848006.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Brittany A
February 15, 2025
1 out of 5
Always a long wait time in the phone for Best Buys. Not helpful. Just called this place same things.
Response from Best Buy
February 15, 2025
Hi, Brittany,
Thank you for your review. I certainly understand how important timeliness and clear communication are for providing seamless service. At Best Buy, we prioritize our customers and strive to provide excellence in every interaction.
To formally document your concerns and assist you with any questions or concerns you may have, please reach out to us using the social media links below. When you contact us, kindly include your full name, phone number, and email address. Be sure to mention your Google review 64816689.
Twitter (X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Kind regards,
^Pre