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Best Buy Charlotte - Rivergate
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Frequently Asked Questions About Best Buy Charlotte - Rivergate
How do I check product availability at the Charlotte - Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte - Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte - Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte - Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1848 reviews)
Just
December 01, 2025
5 out of 5
I've done several order pickups here and always a great experience.
Jess H
November 30, 2025
5 out of 5
Honestly, I’m not great with tech but I had a DoorDash order to complete and Matt and the rest of the team were great! The definition of going above and beyond! I can’t recommend this store enough and thanks again for all the help!
Ritul P
November 29, 2025
5 out of 5
I recently bought an iPad and a new cover from Best Buy, and the entire process was outstandingly quick and smooth. I placed my order, and almost immediately, I received the notification that it was ready for pickup.
The convenience of the outdoor locker box pickup was the absolute best part! It was my first time using the locker system, and it was incredibly efficient. The transaction was practically instantaneous. I simply scanned my code, the locker opened, and I had my items.
There was zero waiting time, and the whole process was over in seconds. This touch less, lightning-fast method is fantastic and greatly appreciated. Highly recommend using the locker pickup for a seamless and quick experience!
Kyle
November 22, 2025
5 out of 5
mark grant was a amazing person person to deal with while we were there. we went to get two monitors one was in stock and the other was on the truck. he insisted on going on the truck to check if there was one. amazing customer service