Best Buy Charlotte - Rivergate

Ian was really great with helping me and putting my screen on Ipad for me, friendly, kind ... thank you...very helpful

I am sadly writing this review after wasting several hours of my time trying to fix something. The customer service has been terrible. I was told something on my account was going to be fixed by 2 different CSR and when I followed up to see it had not been fixed I was told it was not something that could be done. Too bad. I was then told (on chat) I was going to have a supervisor to speak to whick after well over an hour never joined the chat I decided to call. I had to go through the entire thing AGAIN with another CSR even after I asked in the beginning and told him why I wanted to go straight to a supervisor. After another 20 min on the phone he told me there were no supervisors and I had to call back in 2 hours to speak to one. I told him no, I would like one now and he hung up on me. SHAME ON YOU BEST BUY.

I received excellent service at the Best Buy Geek Squad. Shawn went out of his way to make sure I was taken care of after an Operating System failure on my work laptop. I was in panic mode when I walked in the store - he quickly helped me even after realizing that I made the Geek Squad appt. For the next day! I was there a day early - He sat down with me and helped me search for and order the exact laptop I needed then after getting the laptop a day early he took care of helping me set up the new laptop to do a data transfer and even helped me get my email set up. What an awesome guy I hope Best Buy knows what a great employee they have working for them.

Incompetent ! Simple. The “manager” stated that returns begin the day the item is ready for pickup. False! Spoke with customer service who stated return countdown begins once item is received. Not once it’s READY but not picked up. And regardless I’m a total member and get 30 days to return opposed to 15.