Best Buy Charlotte - Rivergate

I want to take a moment to recognize Paden Vellia, the Experience Manager at the Charlotte–Rivergate Best Buy. Every time I walk into this store, Paden is consistently available, approachable, and welcoming. His positive attitude never changes, he is always friendly, professional, and genuinely willing to help. To touch briefly on our experience, we did have a negative interaction with Geek Squad (Shawn) related to an item we had purchased that was causing issues. During the back-and-forth, we were informed by Shawn that he did not need to service us, which was both disappointing and concerning, especially as long-term customers of the Rivergate Best Buy who have held an Unlimited Membership warranty for years. Understandably, the situation was frustrating for us, so we requested to speak with Shawn’s supervisor, Christopher. While Shawn was on the phone with Christopher explaining his side, Paden stopped by to check in and ensure everything was okay. After we explained the situation, Paden immediately stepped in to assist. He took ownership of the issue, remained involved throughout the entire process, and was able to fully resolve it. Honestly, if it hadn’t been for Paden stepping in, we were strongly considering taking our business elsewhere possibly even to a different Best Buy location. Paden quickly changed that. His leadership and hands-on approach truly set the tone for the store and his team, and it clearly shows in the level of service he personally provides. He definitely leads by example. This experience truly highlights Paden’s commitment to customer service and his willingness to go above and beyond to ensure a positive outcome. It’s rare to find a manager who is this engaged, dependable, and customer-focused. Kudos to Paden, and I highly recommend this Best Buy location.

Atención calificada, paciencia..

Service was great, easy pick up.

The staff here is very helpful and honest. I was trying on smart watches and mistakenly left my own watch on the table. Fast forward 3 days, I go back in realizing my error and they had held on to my watch and happily returned it.