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Best Buy Charlotte - Rivergate
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Frequently Asked Questions About Best Buy Charlotte - Rivergate
How do I check product availability at the Charlotte - Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Charlotte - Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Charlotte - Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Charlotte - Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1819 reviews)
Elizabeth C
July 16, 2025
2 out of 5
My husband and I purchased a dishwasher approximately two months ago at the Rivergate location in Charlotte, NC. A few days after installation, we started noticing small roaches in our kitchen—something we had never seen in the 10 years we’ve lived there.
We began fighting the infestation with fumigation, traps, glue boards, and various products. Yesterday, we decided to remove the dishwasher, as it seemed the roaches were coming from that area.
To our surprise, we found an infestation underneath a transparent label that contains a warning not to remove it. Under that label, there was a cluster of roaches, including eggs and roaches of all sizes. This situation has led us to wonder to what extent Best Buy holds responsibility for the expenses and stress caused by selling a product that was infested with roaches from the start.
Response from Best Buy
July 16, 2025
Elizabeth,
I am terrified of roaches. It is a phobia in which I would just cringe and freeze in place, or run out of the room. Therefore, I couldn't fathom being in your shoes. What you've experienced is unimaginable and would like for you to reach out to our team for support. To do so, please send a private message or DM with your full name, phone number, email address, and order number to one of the links below.
Facebook (https://bby.me/c16ph4), Twitter/X (https://bby.me/cei3ph), or Instagram (https://bby.me/2yz8lu)
When reaching out, be sure to mention that you are responding to Google Review 16515.
We look forward to hearing from you.
Sincerely,
^Tina
Mizu N
July 06, 2025
5 out of 5
Came into Best Buy today to get a new screen protector for my phone as my previous one has cracked. One of the employees named mint was more than helpful answering any questions I had about their products. Offered to install my screen protector for me and did an amazing job. She was so sweet and held conversation with me through the entire process. It’s refreshing to see a company have such kind employees
Rakesh R
July 05, 2025
5 out of 5
Friendly and helpful staff
Shane S
July 03, 2025
1 out of 5
Two week return policy on an unopened item. They would only give store credit.Beware won’t be buying from them again.