Best Buy Blakeney

My laptop began making some strange noises today, so I headed to the Best Buy in Rock Hill unfortunately, that's where the trouble began. The Geek Squad employee in Rock Hill seemed visibly annoyed from the moment I walked in. When I explained the issue, he said they could ship my laptop to Kentucky for diagnostics, and it might take up to a month to get it back. That part didn’t bother me it was the attitude. I was told I’d have to schedule another appointment for the shipment, but I felt so uncomfortable and unwelcome that I decided to try a different location instead. I ended up driving 30 minutes to the Best Buy in Blakeney, and I’m so grateful I did. The difference between was night and day. From the moment I walked into the Blakeney store, the staff was friendly and helpful. Josh, the Geek Squad technician who helped me, was absolutely fantastic. I showed him a video of the strange sound my laptop was making, and he immediately agreed it sounded like a fan issue. Josh took my laptop to the back, carefully opened it up, and found a few hairs tangled in the fan. He removed them and ran diagnostic tests to ensure everything else was working properly and thankfully, it was. The whole experience was smooth, professional, and handled with genuine care. Huge thanks to Josh and the entire Blakeney Best Buy team. You turned a frustrating tech problem into a successful side quest. I’ll definitely be returning here in the future.

Cyrus in the laptop area was amazing! He greeted me promptly and helped me find exactly what I needed. He offered me some pro tips on what to look for and what to watch out for. Long story short, he was friendly, efficient, and trustworthy. Great job, Best Buy, for hiring great people like Cyrus!

Always a great experience!

Very easy to shop here and the staff is so knowledgeable