Geek Squad is amazing and on point ZERO time wasted
No one offered any customer service. I walked around store for 10-15mins
Response from Best Buy
February 03, 2026
Hi, Will,
Thank you for taking the time to leave feedback for us regarding your recent visit. When coming in to make a purchase, I can understand expecting timely customer service. I am disappointed to hear that this may not have been the case.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/339gp0), X (https://bby.me/2znywc), or Instagram (https://bby.me/gls1aq).
Please mention “Google review #112480” in your social media message.
We look forward to assisting you!
Had an appointment with Geek Squad at 2:20pm yesterday. They checked me in and said, “we’ll be with you shortly”. After waiting until 3:15pm, I had to reschedule. Now it’s 25 minutes after my rescheduled appointment time. Chances of being seen anytime soon…?
Response from Best Buy
January 17, 2026
Hello Nick,
Thanks for letting us know about your appointment. We can understand how a excessive wait could ruin your experience. We'd like to see if we can help. When you have a minute you can connect with us at a link below and reference Google Review #105924 in a private message.
Facebook (https://bby.me/stavuh)
Twitter/X (https://bby.me/6ug4in)
Instagram (https://bby.me/wrfle8)