Their sale rep completely lied about total tech service and I wasted $600!! and their company isn't going to do anything about it!! They said as long as I maintained and paid for total tech service all my devices would remain under warranty and it was a LIE!! I went to the store waited 30 minutes in line and then they say it's only two years. So why did they auto-renew my membership when I had NOTHING on my account it would cover!! Who knows how many millions the corporation has stolen from people like me who believed them because they're such a large successful company!! I will be going to the better business bureau!!
Response from Best Buy
April 13, 2026
Hello, thank you for leaving us a review. Knowing your devices are covered is important. After the initial 2 years monthly protection is offered if your membership is still active. More information about your Total membership can be found at the link below. Please reach out to us on Facebook (https://bby.me/aBUotD), Twitter/X (https://bby.me/G6l9tl), or Instagram (https://bby.me/wQK4EG) if you should need more support.
https://bby.me/9e9E4B
Mackie in Geek Squad is awesome! He was able to figure out how to fix my phone so quickly after hours of other people trying at the cellular store. So relieved! Also everyone in the store was very friendly with great service!
Greetings at the front door upon arrival and offered assistance immediately. Fun electronics all about the store. Seemed modern and fresh. Was definitely busy when I was there. I can always easily get help at this location. It is my goto store for new computers.
I went to the Best Buy store to set up a business credit account (Business Advantage / Net-30) for my LLC. I clearly told the analyst that I did NOT want her to run my personal credit — I only wanted the business verification. Despite my explicit instructions, she did it anyway.
As a result, my credit score dropped 6 points immediately. This is completely unacceptable. Not only did she ignore my clear request, but she affected my personal credit without my consent.
I hope Best Buy trains its staff better and actually respects customer instructions. If you’re thinking about opening a business account here, be very careful — they may run your personal credit without permission.
I will not return to this store for any credit-related matters. Beware!