Best Buy Blakeney

Extremely disappointing experience with the Best Buy on Rea Road. We spent approximately $2,500 on a TV, tax, delivery and professional installation and scheduled our installation a week in advance. We planned our day around the confirmed appointment window. During the actual installation window, we received a call saying there had been “confusion” and they could not locate our TV at the warehouse. We went directly to the Rea Road store hoping they would make it right. Instead, we were told the earliest they could deliver/install was August 12. We were then told the issue had been escalated to corporate and that we would receive a call within 30 minutes. After waiting over an hour and a half, nobody called. My husband went back to the store a SECOND time and they still offered no meaningful solution. Mistakes happen. What made this experience unacceptable was the complete lack of effort to correct their mistake. We weren’t asking for anything unreasonable we simply expected Best Buy to take responsibility and find a reasonable solution after failing to fulfill a confirmed $2,500 order. After two trips to the store, a failed installation appointment and a promised corporate call that never came, we finally gave up and requested a refund. I could have and clearly should have ordered the TV from Amazon in the first place. We specifically chose Best Buy expecting better service and the convenience of professional delivery and installation. Instead, we wasted an entire day dealing with a problem Best Buy created and then refused to resolve. Best Buy lost a $2,500 sale because nobody was willing or able to fix a problem entirely on their end. With customer service and business practices like this, it’s difficult to see how brick-and-mortar retailers like this expect to compete with Amazon long-term. At this rate, they shouldn’t be surprised when customers stop coming back.

This store doesn't know how to update their inventory. Definitely need to call to make someone physically put their hands on a product you are looking for, otherwise it is a waste of time & gas to go there.

Worst store ever. If you buy a product from them they will NOT stand behind it. We purchased a radio from them and they would not make the necessary repairs to have it work properly as the back up camera worked sparaticaly and the control on the steering wheel would malfunction and after the vehicle was turned off and turned back on it would be so loud you could not stand the very loud noise. While at the store I contacted Pioneer and the nice gentleman told me what the problem was. They wanted to charge us 120.00 to take the radio out and send it to pioneer. What a joke. Will be cancelling my credit card and membership and will never buy another electronic or anything else for that matter from them. The technician in installation was very rude and apparaently did not want to do the job he was being paid to do. Very disgusted and unhappy. Beware

Long wait even with an appointment, need better communication regarding parts and replacements. Staff inside the store are very helpful.