Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4274 reviews)
Thomas D
December 24, 2025
5 out of 5
Staff was very helpful and knowledgeable. Provided me with the information needed as well as advised on the different selections Incase I wanted to purchase a different item.
Noel C
December 20, 2025
1 out of 5
The person in store was helpful when I purchased my MacBook. However no one in the store or the 1-800 customer service number was helpful at all. My package was delivered to the wrong address after spending hours explaining that I needed the package to be rerouted or returned and reshipped as it was on the way to an old address. No one was willing to call FedEx to help get this completed. I never received my MacBook and will be filing a formal complaint.
Sai M
December 19, 2025
5 out of 5
Nothing bad about it! Friendly staff!
Samooth Y
December 18, 2025
1 out of 5
No one wants to work or help anyone out. There was a lot of employees walking around and standing around but no one seem to want to do their jobs. We ask for help and was told that they will call someone to help us. We stood there for 15 minutes watching workers walk by and stand and talked to each other but no wanted to help. So we just left. Not a good way to treat your costumer.