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Frequently Asked Questions About Best Buy Concord Mills

How do I check product availability at the Concord Mills Best Buy?
How do I check my order status?
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Mills stores’ holiday hours?

Recent Reviews

4.1
(4254 reviews)
rob b
November 23, 2025
5 out of 5
Very helpful employees store was cleaned organized
Jervis
November 18, 2025
5 out of 5
Great Customer Service at the Kiosk. I dealt with Frank. Very professional, very vocal, kept all company policies upfront and yet was courteous and helpful. Not just because he helped me but, just the way he carried himself professionally was excellent...overall best employee. Looks like he the one incharge there at the desk and even his team of the other boys working there were very approachable. Me and my wife left the store HAPPY😊 Great job boys⭐️⭐️⭐️⭐️⭐️
Gerald S
November 16, 2025
1 out of 5
Not about the local store but corporate screwing up. Fix your Manage credit Card tab on your website it sucks. I am unable to access or log in to manage credit cards. I call costumer service and they can't get me in my account. You software gurus are not making the website user friendly obviously. Fix it!
Response from Best Buy
November 16, 2025
Hello. Having difficulties accessing and managing your cards on your account is far from ideal. We would be glad to help look into this for you and assist. Please feel free to reach out to us on Facebook (https://bby.me/957mbq), Twitter/X (https://bby.me/yxtr6y), or Instagram (https://bby.me/miu5oo) and an agent will be glad to assist. When you reach out, please also include Google Review number 70155. Thanks!
Monique D
November 15, 2025
5 out of 5
Quick in and out for a replacement remote. Help was given and very professional.

About Best Buy Concord Mills

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