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Frequently Asked Questions About Best Buy Concord Mills

How do I check product availability at the Concord Mills Best Buy?
How do I check my order status?
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Mills stores’ holiday hours?

Recent Reviews

4.1
(4363 reviews)
Mark H
July 05, 2026
1 out of 5
Don’t use Geek Squad. Dropped off phone for simple battery replacement. Was supposed to take 1.5 hours. 4 hours later they are still are not done.
Response from Best Buy
July 06, 2026
Hello, Mark, We appreciate you taking time out of your day to share your feedback. Having your phone repair delayed is never great news, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/WRxDLL), Twitter/X (https://bby.me/OiAj41), or Instagram (https://bby.me/xAah9j). Please reference Google Review, #183130.
Matt
July 03, 2026
1 out of 5
The Best Buy curse is real. Walk through going to another store, 4 associates ask if I need help with anything. Show up with credit card in hand, ready to drop $$ on tech and no one to be found. You have to search through 3 departments to find someone. Then to be met with eye rolls and sighs before answering my questions is the icing on the crap service cake. Please bring back Circuit City.
Response from Best Buy
July 03, 2026
Hi, Not being able to get assistance when you're ready to make a purchase is understandably frustrating. Please connect with us through a private social media message and mention review #182188. Facebook (https://bby.me/YD89Sw) Twitter/X (https://bby.me/I4i4Di) Instagram (https://bby.me/oSBi58)
Nicholas P
July 03, 2026
1 out of 5
I wanted to buy an LG C6 tv, but because no employee asked if I needed help I will be taking my business elsewhere.
Response from Best Buy
July 03, 2026
Hey there, Nicholas, We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/VipBGR), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#181975
Konel K
June 12, 2026
5 out of 5
So good

About Best Buy Concord Mills

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