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Best Buy Concord Mills
Services Offered
Geek Squad Services
Apple Shop%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4285 reviews)
Phongsiri N
January 20, 2026
5 out of 5
Bigger than I thought
Kevin P
January 19, 2026
1 out of 5
Purchased a washer,dryer combo. I'm happy with my purchase but delivery and customer service is a joke at best. I'm 70 yrs old, Never have I had to deal with such incompetence.
Response from Best Buy
January 19, 2026
Hey there, Kevin,
We understand your concerns with having issues with your delivery. Please send us a private message on Facebook (https://bby.me/yugh3f), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##106702".
Rhonda H
January 17, 2026
1 out of 5
I did a update::::
Worst customer service ever! Still waiting on a refund after 18 days went to the store three times tried to call four times still no refund
Update the site pages you sent does nothing in reaching out for the review!
I’m at the store now and now it’s been 21 days with no refund Update. The manager Jay N said that manager Brian Schuler had issues with ? And that he would call us the next day. Well it’s been two days and still no reply or refund! Went back to the store now and Jay tried to get in touch with Brian whom supposedly the one to handle it. No answer from him. All seems so so shady Someone is not telling the truth and it’s not us.
Last updated.
We finally got our refund thanks to the manager Jay N. Apparently, he had to go over Brian Schuller’s head and reach out to the district manager Which approved us our refund. Jay N Was very professional and handled my husband George very well. Still something shady going on there with the other manager Jay N Had tried several times to get Brian to contact us, but he never did which Jay Was unaware of. It only took 21 days to get our full refund Which was ridiculous since they got our money right away. Thank you so much Jay and Concord Mills District manager
Response from Best Buy
January 17, 2026
Hello, thank you for leaving us a review. Our team would be happy to look into the status of your refund. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #105897".
Facebook (https://bby.me/jeee2c)
Twitter/X (https://bby.me/bk6gtr)
Instagram (https://bby.me/nwfxav)
daniel j
January 10, 2026
5 out of 5
Had a dash camera installed by Oscar, he is outstanding !!