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Best Buy Concord Mills
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4295 reviews)
Rick H
February 08, 2026
3 out of 5
Not a very helpful Best Buy. I shop here because it is close and convenient. Almost never had anyone ask me if I need help finding something. If I do find someone to ask a question, it always seems like I'm interrupting them from something more important or they have no idea because it isn't their department. If you know what you need and where they keep it, your fine. If you need help with something, try elsewhere.
Brian H
February 08, 2026
5 out of 5
In and out quickly. Associates were helpful
Adam A
February 08, 2026
1 out of 5
If you’re wanting to buy a gaming PC or anything dealing with the computer, save your time and energy and go to Micro center on south blvd. Best Buy employees are good for nothing and they just stand there offering no help at all and they have no knowledge on the product that they are selling. Best Buy has become complete trash when it comes to electronics and customer service go somewhere else where they appreciate your time.
Response from Best Buy
February 08, 2026
Thank you for sharing your experience, Adam. We try to pride ourselves in ensuring we provide great customer service. This is not the feel we want for you when you visit one of our stores. We definitely expect our employees, from top to bottom, to conduct themselves as professional and knowledgeable as possible in every situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/0caxzp), X/Twitter (https://bby.me/83kx0a) or Facebook (https://bby.me/eio9nv). Please send us a message with the full details of what took place. Also add Google Review 114717. We look forward to hearing from you.
Sam E
February 07, 2026
5 out of 5
Had to return an item within the 90 days to get a replacement and the employee was most helpful. They didn't have the exact model at that store, so he recommended nearby stores that had it or they could ship me one for next day delivery. I opted for the delivery and he finished my order and I was on my way. No hassle, great customer service!