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Best Buy Concord Mills
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4138 reviews)
Nykol S
May 24, 2025
4 out of 5
Decent place to shop for electronics, but every time I touch something, an alarm goes off.
Camille D
May 10, 2025
5 out of 5
Went today looking for more knowledge about laptops not knowing any information about the right ones. Jaz helped me and she was knowledgeable and helpful her attitude was great. I appreciated the help a lot.
Emmad A
May 04, 2025
1 out of 5
Very bad customer service. Their employee talked to my mother so rudely as he was giving things for free. We asked him to call the manager and the manager never came. We always buy from Best Buy but never buying again especially from this branch. Ruined our whole day
Kaleb M
May 03, 2025
5 out of 5
Was having issues with my brand new PC I built. I’ve only had Apple (ARM BASED) systems only so setting up the windows boot drive was a pain. I brought my drive with the download with my explanation to the Geek Squad today. I didn’t get the name but he seemed like the main repair tech on staff.
He asked if I wanted to keep anything on the drive before formatting it and he’d take a few minutes to get me setup for success. A few minutes later, came back and instructed me with a few pointers and tips to get me running well.
Was able to get my system on Windows in no time!
Super helpful, quick, and amazingly kind!