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Best Buy Concord Mills
Services Offered
Geek Squad Services
Apple Shop%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4081 reviews)
Marcia W
December 07, 2024
5 out of 5
I walked in. Spoke to an associate, got in line, paid, and walked out. The process was very simple. I was grateful.
Angelica C
December 06, 2024
1 out of 5
I placed an order for a tv, came to pick it up after work, went inside to tell them l’m here for a pick-up order. I’ve been waiting outside for almost an hour, only 1 person came to my car & asked what I was picking up. Maybe 20ish minutes after that another employee came out , & asked what we were waiting for , we proceeded to say the tv. He continued with “I guess the warehouse workers did not want to bring it out so we have to” the man that is currently helping us was at the customer service area who also told us to pull up to the door while we wait for the tv. I understand it’s the holidays but I don’t think someone should be waiting for an order for almost an hour.
Response from Best Buy
December 07, 2024
Hello, Angelica,
Thank you for reaching out in regards to your pickup order concern. I can understand that having to wait for the pickup can be difficult. We would be glad to look into this concern if you would like please reach out to us on any of our Social Media Profiles below with Review 64525603 for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Thanks,
^Tommy
Kevin C
December 04, 2024
1 out of 5
Not sure what leadership team thought it was a good idea to have one line for pickup, checkout and customer service! Thank you for reminding me why I avoid shopping here at all costs.
Response from Best Buy
December 04, 2024
Hi there, Kevin,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting timely support when shopping at your local Best Buy.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64516325” when reaching out on social media.
Regards,
^Ravi
Alwayne R
December 03, 2024
1 out of 5
Worst ever shopping experience in all my life.. I am so disappointed i can't even begin to type my bad experiences with this company...
Response from Best Buy
December 04, 2024
Hey there, Alwayne.
Thank you for taking the time to provide your insight with us. We would like the chance to formally document your experience, and do what we can to further assist you. You have the ability to connect with a live representative through one of the social media platforms listed below. Please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and reference your Google review number #64512643. We look forward to hearing from you.
Thanks,
^Jason