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Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4395 reviews)
Turbo H
September 15, 2026
5 out of 5
Went there to get a last minute router for a client and they only had one in stock. Worker went to the back and helped me by getting it. And was professional. Thank you BB!
Susana K
September 15, 2026
5 out of 5
Had great customer service with Mason. He was friendly, kind and willing to answer questions about laptops. He was very patient and I learned new things about laptops that never knew before. He helped me to pick out a laptop that was perfect for me. Had a wonderful experience with his help.
Mark C
September 13, 2026
5 out of 5
The staff was very helpful and professional and the selection enabled me to get exactly what I needed
Mike S
September 13, 2026
1 out of 5
Ordered a laptop that was to be delivered on 9/12. Weather was inclement and we did not connect at the 9:30pm delivery. 9/13 I cancelled the delivery and told them I'll pick it up at the store. Called the store and was told it was ready for pick up. Got to the store and the manager Frank said the driver had not brought the laptop. Fine I said just give me another, I paid for it. Frank said that's not our "process" and that we have to wait to get the laptop from the driver. Really?!! I was told it was ready for pickup. What if the driver doesn't bring it back Frank?!!! I'm out.
Hey Best Buy you have a "process" problem!