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Frequently Asked Questions About Best Buy Concord Mills

How do I check product availability at the Concord Mills Best Buy?
How do I check my order status?
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Mills stores’ holiday hours?

Recent Reviews

4.1
(4291 reviews)
Sam E
February 07, 2026
5 out of 5
Had to return an item within the 90 days to get a replacement and the employee was most helpful. They didn't have the exact model at that store, so he recommended nearby stores that had it or they could ship me one for next day delivery. I opted for the delivery and he finished my order and I was on my way. No hassle, great customer service!
Raemona O
February 04, 2026
5 out of 5
The staff was so helpful and out going. Appreciated the help and conversation. Truly enjoyed every part of the store. Great service in the repair area. Sales was excellent. Great job Best Buy
Jessica P
February 02, 2026
5 out of 5
JL was very helpful with my return!!
Mike C
February 02, 2026
1 out of 5
App scan promised $32.98 for the MetaQuest hard case, but no signs anywhere show the price. At register, Frank says it’s ringing up marketplace—$49.99—and blames the system. Not my problem. One star. What a disappointment

About Best Buy Concord Mills

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