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Frequently Asked Questions About Best Buy Concord Mills

How do I check product availability at the Concord Mills Best Buy?
How do I check my order status?
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Mills stores’ holiday hours?

Recent Reviews

4.1
(4346 reviews)
Cynthia F
May 31, 2026
3 out of 5
I’m only giving three stars because they use AI to answer calls and once you finally get it to let you speak to a human, it’s a human in a call center in God knows where who can’t understand you and you can’t understand them. The actual humans I spoke with are great but I don’t support AI or outsourced call centers for cheap labor.
Response from Best Buy
May 31, 2026
Hello, Cynthia. Thank you for your review. We can understand your frustration regarding this recent experience with our phone lines. We are happy to assist with any questions or concerns you may have. Feel free to reach out to our support teams on social media, so we can better assist you. - Facebook (https://bby.me/Bp8hGn) - Twitter/X (https://bby.me/NBmFiw) - Instagram (https://bby.me/HKvaZ9) When reaching out, please reference your Google Review 159397.
Marcos E
May 28, 2026
5 out of 5
Muito bom preços, vale a pena visitar, comprei um aparelho que saiu com diferença enorme em relação ao mercado.
MidasWRLD
May 27, 2026
5 out of 5
Cooper was very helpful and had great customer service!
Mohammed R
May 26, 2026
5 out of 5
Great customer service and we bought 70 inches Sony TV - a 3-4 years ago and they still worked perfectly.

About Best Buy Concord Mills

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