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Best Buy Concord Mills
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4345 reviews)
MidasWRLD
May 27, 2026
5 out of 5
Cooper was very helpful and had great customer service!
Mohammed R
May 26, 2026
5 out of 5
Great customer service and we bought 70 inches Sony TV - a 3-4 years ago and they still worked perfectly.
Zach W
May 25, 2026
5 out of 5
Daniel was spectacular and helping me find the correct laptop on the Memorial Day sale today. Well done sir
Margaret E
May 24, 2026
1 out of 5
I had the worst interaction at this location yesterday. I went to buy a new tv and a home theater system. My husband and I looked back and forth and finally decided we had 2 in mind. The employee Daniel said that he didn’t have the one we were looking at online as a display but it might look like others. He wasn’t really sure. So asked about the promo when you buy a tv you save $100 off of a sound bar. He said yep the sound bar you’re looking at qualifies. He rings us up and it doesn’t take the $100 off. He calls manager Frank over and he said oh nope it doesn’t qualify. No apology. Nothing. Just nope. We said Daniel said that it would and it refuses to even acknowledge the mistake. He was completely rude. He got defensive. He said it’s not his fault. No but it’s his employee’s fault. Such a rude and terrible experience. You guys apparently don’t care if you lose a $1200 sale for $100.