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Frequently Asked Questions About Best Buy Concord Mills

How do I check product availability at the Concord Mills Best Buy?
How do I check my order status?
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Mills stores’ holiday hours?

Recent Reviews

4.1
(4366 reviews)
Shannay D
July 12, 2026
1 out of 5
I purchased
Mary K
July 12, 2026
5 out of 5
Absolutely great Customer Service. I had a great experience shopping for a TV at Best Buy. The salesperson ‘JAY’ was friendly, knowledgeable, and took the time to answer all of my questions. They explained the differences between the TV models without pressuring me to make a purchase and helped me choose the one that best fit my needs and budget. Their excellent customer service made the entire experience easy and enjoyable. I would definitely recommend them to anyone shopping for electronics.
Balakumar N
July 07, 2026
4 out of 5
Service is pretty good.
Mark H
July 05, 2026
1 out of 5
Don’t use Geek Squad. Dropped off phone for simple battery replacement. Was supposed to take 1.5 hours. 4 hours later they are still are not done.
Response from Best Buy
July 06, 2026
Hello, Mark, We appreciate you taking time out of your day to share your feedback. Having your phone repair delayed is never great news, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/WRxDLL), Twitter/X (https://bby.me/OiAj41), or Instagram (https://bby.me/xAah9j). Please reference Google Review, #183130.

About Best Buy Concord Mills

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