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Frequently Asked Questions About Best Buy Concord Mills

How do I check product availability at the Concord Mills Best Buy?
How do I check my order status?
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Mills stores’ holiday hours?

Recent Reviews

4.1
(4374 reviews)
Shannay D
July 30, 2026
1 out of 5
I wish I could give Best Buy ZERO STARS!! They hired a third party company called Tec system services(Envision) and they installed a dishwasher that flooded my home. I haven’t received a call from the store manager to check on me and my family. Their insurance is barely contacting us and expects us to front the hotel bills and expects us to pay for food. We can’t use our kitchen! This is unacceptable and Best Buy needs to do better. I will never let your company install a major appliance EVER AGAIN!!!!
Madia G
July 28, 2026
5 out of 5
All of the staff were very helpful.
Laurie K
July 26, 2026
4 out of 5
I had a bug on my computer, so I visited the Greek Squad. I got help from Faith,and she was a Amazing. Thank you, for fixing the problem, Thank you for answering all my questions & concerns. Thank you Best Buy for "Hiring a Patience, Professional and efficient employee".
Mrn K
July 25, 2026
1 out of 5
geek squad appointments dont mean anything. keeps you waiting forever
Response from Best Buy
July 25, 2026
Thanks for sharing this review. We're concerned to hear your experience with your appointment didn't meet expectations. If you'd like to share additional feedback with us or need any further assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/1jafwe), Twitter/X (https://bby.me/p3nNa2), or Instagram (https://bby.me/kWgd6E). Please include the Google Review reference number #193361 when reaching out.

About Best Buy Concord Mills

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