Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
Today I had an amazing experience at Best Buy. I had an appointment for my phone to get fixed from the geek squad . First off everyone I walked by or talked to in the store was kind and helpful. Secondly Jarian (Jarvis) had the best customer service that I have seen in so long. He was smiling, and helpful and funny , all while multitasking and helping everyone with a smile . Again everyone was nice but he was top notch!!
I’m only giving three stars because they use AI to answer calls and once you finally get it to let you speak to a human, it’s a human in a call center in God knows where who can’t understand you and you can’t understand them. The actual humans I spoke with are great but I don’t support AI or outsourced call centers for cheap labor.
Response from Best Buy
May 31, 2026
Hello, Cynthia.
Thank you for your review. We can understand your frustration regarding this recent experience with our phone lines. We are happy to assist with any questions or concerns you may have. Feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/Bp8hGn)
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- Instagram (https://bby.me/HKvaZ9)
When reaching out, please reference your Google Review 159397.
Muito bom preços, vale a pena visitar, comprei um aparelho que saiu com diferença enorme em relação ao mercado.