Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4346 reviews)
Cynthia F
May 31, 2026
3 out of 5
I’m only giving three stars because they use AI to answer calls and once you finally get it to let you speak to a human, it’s a human in a call center in God knows where who can’t understand you and you can’t understand them. The actual humans I spoke with are great but I don’t support AI or outsourced call centers for cheap labor.
Response from Best Buy
May 31, 2026
Hello, Cynthia.
Thank you for your review. We can understand your frustration regarding this recent experience with our phone lines. We are happy to assist with any questions or concerns you may have. Feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/Bp8hGn)
- Twitter/X (https://bby.me/NBmFiw)
- Instagram (https://bby.me/HKvaZ9)
When reaching out, please reference your Google Review 159397.
Marcos E
May 28, 2026
5 out of 5
Muito bom preços, vale a pena visitar, comprei um aparelho que saiu com diferença enorme em relação ao mercado.
MidasWRLD
May 27, 2026
5 out of 5
Cooper was very helpful and had great customer service!
Mohammed R
May 26, 2026
5 out of 5
Great customer service and we bought 70 inches Sony TV - a 3-4 years ago and they still worked perfectly.