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Frequently Asked Questions About Best Buy Concord Mills

How do I check product availability at the Concord Mills Best Buy?
How do I check my order status?
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Mills stores’ holiday hours?

Recent Reviews

4.1
(4371 reviews)
Mrn K
July 25, 2026
1 out of 5
geek squad appointments dont mean anything. keeps you waiting forever
Response from Best Buy
July 25, 2026
Thanks for sharing this review. We're concerned to hear your experience with your appointment didn't meet expectations. If you'd like to share additional feedback with us or need any further assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/1jafwe), Twitter/X (https://bby.me/p3nNa2), or Instagram (https://bby.me/kWgd6E). Please include the Google Review reference number #193361 when reaching out.
Joy W
July 24, 2026
5 out of 5
I rarely post reviews but I felt compelled to hop on here to shoutout the amazing customer service I received from this store, especially from the manager Frank. He went above and beyond to help me with the best options and value for my trade-ins/purchase, and I am so appreciative!!
Patricia m
July 19, 2026
1 out of 5
Not sure why I continue to go into this retailer and expect anything other than disappointment. They never have anything in stock nor do they have any employees who know what they are talking about if you can even find one. So sad what they have become. It is every Best but not just this one.
Response from Best Buy
July 19, 2026
Hello Patricia, Thank you for sharing your feedback. We understand how disappointing it can be when products are unavailable, and you're unable to get the assistance you're looking for in the store. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook (https://bby.me/7VovSi) Twitter/X (https://bby.me/qddokx) Instagram (https://bby.me/IywhxS) When reaching out, please reference your Google Review 190255.
Chandrasekar V
July 16, 2026
5 out of 5
Best place for electronic equipments

About Best Buy Concord Mills

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