Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4337 reviews)
Albert M
May 11, 2026
5 out of 5
Plenty of soundbars to choose from.
Dustin B
May 11, 2026
5 out of 5
The staff are very friendly and helpful.
Ashlee A
May 10, 2026
1 out of 5
I’m convinced this company is a conspiracy to waste your time and gas. Anytime I ever set up an Apple appt with Best Buy, they can’t help me that day or they don’t have a part. Gas is too expensive to be making appointments that your team knows is unserviceable. I won’t be returning.
Response from Best Buy
May 10, 2026
Thanks for sharing this review. We can understand your frustration regarding the parts for your appointment not being immediately available. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/MYHBll), Twitter/X (https://bby.me/3TLLuc), or Instagram (https://bby.me/e8Pvnv). Please include the Google Review reference number #150964 when reaching out.
Joseph P
May 10, 2026
1 out of 5
This review is specifically for the geek squad. Needed iPhone fixed with apple care. Couldn’t happen due to the fact that 2 employees said I didn’t need an appointment for after the parts came in. Just come back they said. Done in two hours they said. So I go back. We might be able to get it today, maybe about 5 hours. You should have made an appointment.
Response from Best Buy
May 10, 2026
Hello, thank you for reaching out to us here. Can you please reach out to us on Facebook (https://bby.me/1vUM5G), Twitter/X (https://bby.me/TaCsbx), or Instagram (https://bby.me/5stXP7) with more information about your experience? Please begin your message with "This is regarding my Google Review #150871".