No integrity. Bought this new tv. Took it out of the box and it looked like this when plugged up. Called customer service and they said sorry about your luck. This has happened twice to me in 5 years from best buy. Do not let them deliver it. Have them plug it up in the store.
Response from Best Buy
February 21, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that this happened. We would like to take a look into this matter for you and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 119930 in your message to us.
X: https://bby.me/rqnd4s
Facebook: https://bby.me/whsmjt
Instagram: https://bby.me/wmt04k
Bryant V
February 20, 2026
Daniel was super helpful and super knowledgeable about the apple computer line up. I highly suggest working with him if u have any technical questions
Kimberly J
February 15, 2026
There is not enough employees to give a satisfactory customer experience. I have been to this location at least 20 times. Have bought thousands of dollars of merchandise. Their employees are hard to find, and recently so unhelpful. The squad is a different situation. They are amazing and once to get a hold of them, they resolve your issues quickly.
Response from Best Buy
February 15, 2026
Kimberly,
We are happy to hear that your Geek Squad experiences have amazing. Hearing that your experience with other employees, or lack there of, sounds frustrating. We invite you to send a private message to us via Facebook (https://bby.me/y4jwue), Twitter/X (https://bby.me/jmi14g), or Instagram (https://bby.me/nh5mif) so that we can look into this. Be sure to mention that you are replying to Google Review 117704. Thanks.
Not a very helpful Best Buy. I shop here because it is close and convenient. Almost never had anyone ask me if I need help finding something. If I do find someone to ask a question, it always seems like I'm interrupting them from something more important or they have no idea because it isn't their department. If you know what you need and where they keep it, your fine. If you need help with something, try elsewhere.