Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4250 reviews)
Gerald S
November 16, 2025
1 out of 5
Not about the local store but corporate screwing up. Fix your Manage credit Card tab on your website it sucks. I am unable to access or log in to manage credit cards. I call costumer service and they can't get me in my account. You software gurus are not making the website user friendly obviously. Fix it!
Response from Best Buy
November 16, 2025
Hello. Having difficulties accessing and managing your cards on your account is far from ideal. We would be glad to help look into this for you and assist. Please feel free to reach out to us on Facebook (https://bby.me/957mbq), Twitter/X (https://bby.me/yxtr6y), or Instagram (https://bby.me/miu5oo) and an agent will be glad to assist. When you reach out, please also include Google Review number 70155. Thanks!
Ava S
November 15, 2025
5 out of 5
Good price
Monique D
November 15, 2025
5 out of 5
Quick in and out for a replacement remote. Help was given and very professional.