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Best Buy Concord Mills
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4321 reviews)
Antonio H
April 19, 2026
4 out of 5
It's a big store and friendly customer service representatives.
Ashley N
April 16, 2026
1 out of 5
This might be a silly review but what retail store blasts the test fire alarm randomly at 11am??? I went in for a return and get no warning then BAM super loud fire alarm! I've worked in retail before and I've never heard of any store doing this. Have ya heard of testing the alarm before the store opens or shortly after it closes? C'mon people! I am pregnant and didn't ask to walk into a very loud, jarring environment just to do a return DAMN. Also very rude workers in there as well.
Anyone wanting to go at a more "peaceful" time beware because it just might not be.
Response from Best Buy
April 16, 2026
Hello, Ashley,
Thank you for your review. It can be frustrating when a fire alarm is tested during business hours. We can only imagine how startling and loud the sound was. If you'd like to formally document your review, please reach out to our team on social media. Please include Google Review 142332 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
David O
April 02, 2026
5 out of 5
Brian was very helpful! He helped resolve a very complicated situation with ease. Very much appreciated!!
Sarah K
March 26, 2026
5 out of 5
Greek Squad were great in customer service, knowledge, and patience. They were very helpful.