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Services Offered
  • Geek Squad Services icon
    Geek Squad Services
  • Apple Shop icon
    Apple Shop
  • Samsung Experience Shop icon
    Samsung Experience Shop
  • Car & GPS Installation Services icon
    Car & GPS Installation Services
  • Apple Authorized Service Provider icon
    Apple Authorized Service Provider
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    Trade-In
  • Hearing Solutions Center icon
    Hearing Solutions Center

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Frequently Asked Questions About Best Buy Concord Mills

How do I check product availability at the Concord Mills Best Buy?
How do I check my order status?
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Concord Mills stores’ holiday hours?

Recent Reviews

4.1
(4300 reviews)
Don D
February 20, 2026
1 out of 5
No integrity. Bought this new tv. Took it out of the box and it looked like this when plugged up. Called customer service and they said sorry about your luck. This has happened twice to me in 5 years from best buy. Do not let them deliver it. Have them plug it up in the store.
Response from Best Buy
February 21, 2026
Hello, Thanks for taking the time to leave your feedback. It's unfortunate that this happened. We would like to take a look into this matter for you and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 119930 in your message to us. X: https://bby.me/rqnd4s Facebook: https://bby.me/whsmjt Instagram: https://bby.me/wmt04k
Bryant V
February 20, 2026
5 out of 5
Daniel was super helpful and super knowledgeable about the apple computer line up. I highly suggest working with him if u have any technical questions
Kimberly J
February 15, 2026
3 out of 5
There is not enough employees to give a satisfactory customer experience. I have been to this location at least 20 times. Have bought thousands of dollars of merchandise. Their employees are hard to find, and recently so unhelpful. The squad is a different situation. They are amazing and once to get a hold of them, they resolve your issues quickly.
Response from Best Buy
February 15, 2026
Kimberly, We are happy to hear that your Geek Squad experiences have amazing. Hearing that your experience with other employees, or lack there of, sounds frustrating. We invite you to send a private message to us via Facebook (https://bby.me/y4jwue), Twitter/X (https://bby.me/jmi14g), or Instagram (https://bby.me/nh5mif) so that we can look into this. Be sure to mention that you are replying to Google Review 117704. Thanks.
Rick H
February 08, 2026
3 out of 5
Not a very helpful Best Buy. I shop here because it is close and convenient. Almost never had anyone ask me if I need help finding something. If I do find someone to ask a question, it always seems like I'm interrupting them from something more important or they have no idea because it isn't their department. If you know what you need and where they keep it, your fine. If you need help with something, try elsewhere.

About Best Buy Concord Mills

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