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Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4375 reviews)
John D
July 31, 2026
5 out of 5
Very Helpful
Shannay D
July 30, 2026
1 out of 5
I wish I could give Best Buy ZERO STARS!! They hired a third party company called Tec system services(Envision) and they installed a dishwasher that flooded my home. I haven’t received a call from the store manager to check on me and my family. Their insurance is barely contacting us and expects us to front the hotel bills and expects us to pay for food. We can’t use our kitchen! This is unacceptable and Best Buy needs to do better. I will never let your company install a major appliance EVER AGAIN!!!! We are having to use our own insurance because of the level of communication is almost nonexistent!!!!
Response from Best Buy
July 31, 2026
Hey there, Shannay,
We understand your frustrations surrounding your recent service. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##195952
Madia G
July 28, 2026
5 out of 5
All of the staff were very helpful.
Laurie K
July 26, 2026
4 out of 5
I had a bug on my computer, so I visited the Greek Squad. I got help from Faith,and she was a Amazing. Thank you, for fixing the problem, Thank you for answering all my questions & concerns. Thank you Best Buy for "Hiring a Patience, Professional and efficient employee".