Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4200 reviews)
ahmed i
August 27, 2025
5 out of 5
Good customer service. never waited in line for more than 1 minute.
shirla s
August 27, 2025
5 out of 5
Went in for a return
I was in & out within 5 minutes.
Quick & Good Customer Service
Richard S
August 25, 2025
5 out of 5
Great products and services
Nickle S
August 22, 2025
3 out of 5
Found what I was looking for a phone case but it was in a weird place in a checkout lane that was blocked and only saw it as I was leaving maybe would have found it sooner if someone offered to help me
Response from Best Buy
August 22, 2025
Hi, Nickle,
Thank you for leaving a review here on Google. I can understand expecting organized products and timely assistance when shopping at your local Best Buy.
If you require support on this matter, send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/vhxo7k), Twitter/X (https://bby.me/k3e9d4), or Instagram (https://bby.me/ek71of).
Please mention the phrase “Google review #33451” when reaching out.
Regards,
^Ravi