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Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2596 reviews)
Wesley W
February 11, 2025
2 out of 5
This Best Buy is disappointment to the retail industry. Was returning some items today and customer service claimed I was out of the return policy window and would not allow a return. When in fact I was in the correct time frame. Which is only 15 days. Honestly Best Buy in general is falling behind in the retail industry. Your money is better spent with other competitors that offer same products but much better terms for returning or replacing and pricing. Dinosaur of a company not able to keep up with a rapidly changing industry.
Response from Best Buy
February 12, 2025
Hi there, Wesley, Thanks for taking the time to leave a review here on Google. I can understand expecting your return to be processed correctly, especially if you are still within the return period. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #64804189” when reaching out on social media. Regards, ^Ravi
Calvin F
January 30, 2025
5 out of 5
Thanks, Cam,your knowledge of the product is fantastic. Your customer service skills are great. You made my purchase easy.
Mark L
January 30, 2025
5 out of 5
Greeted on entry, assisted in finding all requested merchandise (sale items), and checked out. Service was impeccable. Store was well stocked, clean, and conveniently located.
Diego C
January 23, 2025
5 out of 5
Overall the store is well kept, things are organized, at times it is hard to find staff to help you.

About Best Buy Durham

bestbuy.com