header_logo

More to Explore

Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.0
(2765 reviews)
Anatoli M
October 03, 2026
1 out of 5
The guy at the door confronted me like "What do you want here?". At first I could not understand what's happening. Then he got even more confrontational. I asked him why is he attacking me. Then I asked to see the manager. The manager told me that it is this man's job at the door to behave the way he does. I could not see any other customer in this huge store. No wonder. His guys is doing great job scaring every one away. I will not step in the place ever again.
Brandon B
September 25, 2026
2 out of 5
Have more sales people walking around doing nothing than actual people to help with customer service and geek squad. Doesn't matter what you come in to do it will take forever to get help. Always behind easy hr wait minimum.
Response from Best Buy
September 26, 2026
Hello Brandon, Thank you for sharing your feedback with us. We can see why you’d be upset. When you visit our store for assistance, you should be able to connect with the appropriate team in a timely manner, and it is certainly frustrating when it feels like you're waiting an extended period for help. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #226894 privately. • Facebook (https://bby.me/c1WUQG) • Twitter/X (https://bby.me/3JVRtn) • Instagram (https://bby.me/lECVL8)
Kai H
September 21, 2026
5 out of 5
Guy was really helpful
Tiffany P
September 19, 2026
1 out of 5
Terrible customer service assistance. Was not greeted upon arrival not was there any associates in the home audio department. I requested an associate twice and no one never arrived. I decided to leave and make my purchase elsewhere. It appeared the store was short staffed, I don't know. Either way, the customer should always be assisted.

About Best Buy Durham

bestbuy.com