Best Buy Durham

As someone who works in retail, this store is doing an excellent job with what its given. Ive entered this store frequently, especially around the morning and afternoon. I recommend any impatient people to come to the store later than earlier. In the morning they mostly consist of around two sales associate, one or two geek squad, and typically one manager. With such a small team they really push themselves to help everyone. Considering how young some of these sales people are, they are doing great. As for customer service, with any store and especially Best buy, going physically is the way to go. Most customer service calls are typically people outside the country, and especially not from the store. Learned that the hard way, but now you know. With their inventory, it's pretty good and I have no issue at checkout. At&t workers can be a bit pushy but that is how sales are, just get a back bone and keep it pushing. Most sales people are the newer generation, they sometimes can be a bit distracted and not have the typical "hey how are you?" But they are pretty attentive and get what I ask for. There are two that typically walk away and I have to wait a bit, typically someone nice checks up on me and my problem gets solved. All in all..if you are patient, come in the morning. If you arent, and especially if its urgent, just come later in the afternoon. The items are not as much as other stores but they are nice enough to help do online orders or recommend other nearby store. The managers are extremely helpful. Good store.

Lots of inventory is online for purchasing. Didn't have my Bluetooth in store but the guy helping me was so polite and helpful. Still had a good experience

I picked up a TV that was open box and they gave me a remote to the wrong TV. When I called to speak with customer service they indicated that the only option is drive back to the store, there is no one they can connect me with over the phone and they can’t mail me the correct remote for the TV. The store is 45 min away and I don’t even know if they have the right remote since this was open box. What terrible customer service!

Brought a tv service was excellent thanks to Peter in the Durham location