Best Buy Durham

I will never set foot in this store again. They should display a BIG RED Letter sign larger than their store name: "14 days return policy!!!" in case you miss all the other red flags. I tried returning something a few days over the cutoff that was clearly defective. They basically told me it wasn't their problem and to call the manufacturer. I was angry at this point because this was the 4th time I had been there with the same problem. I should have just gotten a refund the 1st time. The guy wasn't hearing it, told me a manager would talk to me shortly, which was a lie. They called the police instead!!!! Yes, you heard it. I left and went to the Southpoint store where they took care of me without any stress or BS of any kind. BTW, the New Hope store looks like a third world slum compared to the Southpoint store. If you have to deal with Best Buy, take the extra 10 minutes and go to South Point in Durham, NC. I hope they shut New Hope Commons Best Buy down. What a toxic cesspool. By far the worst experience I have ever had anywhere in almost 6 decades. I mostly deal with Amazon because I can get results when problems come up. It's no wonder Best Buy is closing stores and circling the drain. I give the company 5 years TOPS. EDIT: yeah..... No, I'm not going to go to any of your other tracking pages. I am done. I will also be routing people to staples and other stores from now on. I used to send several people a week down there to buy laptops based on my research for the client. No more. I cannot in good conscience send anymore of my clients there knowing what will happen when they have problems.

Somewhat varied placement of stock of the same item which is a little confusing. Friendly staff

They are well stocked and the people are nice

Had been a regular customer to this place, bought my air fryer, keyboard, handhelds and many more here, before one day a staff told me "You shouldn't hop in a random store and expect to find such an old stuff. Try Amazon or something." when I looked for a USB A to micro B cable for my piano. How is it appropriate for a staff to tell their customer "you shouldn't come"? If Bestbuy isn't the place for people to find electronics offline, why don't you close the physical store? If the item isn't in stock, they could have checked online inventory for me, rather than sending me away. This is so ridiculous. Hope the management would treat staff training seriously.