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Best Buy Durham

5454 New Hope Commons Dr
Durham, NC 27707
(919) 403-2333
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Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2543 reviews)
Tom O
September 29, 2024
3 out of 5
They are obviously on shakey ground. And one of the last vestages of local electronics. Otherwise Amazon!!! Oh no!!! How to service them??? Yikes . Last one might be Staples then??? Washer Dryers Fridge and Stove, better buy extended insurance if you can get 5 years anymore. Thr techs were understaffed, I wentb4x to get something done on a laptop. 4x! The manager there was great, God bless him. He looks new, but he listened. He made up for it , but I met 8 out of 16 very unhappy customers. The rest just sat there. Gangstas tried to cut in line.
Response from Best Buy
September 30, 2024
Hello, Tom. Thank you for taking the time to reach out. We take feedback seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64258156. Best, ^AllisonS
Betsey J
September 18, 2024
4 out of 5
The only complaint was that it was difficult to figure out where to check out. But the people were very helpful and they had a plethora of items.
Mary A
September 11, 2024
4 out of 5
I rarely go to Best Buy, but I needed a new car mount. They had a decent assortment, and I finally found one that fits my needs. Kin was very helpful and patient with me. Overall, they seemed understaffed and needed more customer support.
Alex
September 07, 2024
5 out of 5
Great customer service excellent experience

About Best Buy Durham

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