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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2773 reviews)
Rafaela I
November 05, 2026
1 out of 5
I am very disappointed with the store. After waiting in line for hours for the Zelda release, they ran out of consoles and controllers right at the person in front of me. I understand it is first come, first served, but apparently, some people received a voucher in the begining and no one informed the rest of the line about it. I found the situation highly disorganized. I would have liked to know beforehand that there was no stock left for me, as I could have gone to another store or just left. Instead, I stood there for hours and only got frustrated.
Response from Best Buy
November 05, 2026
We understand the frustration of this experience and appreciate you taking the time to share your feedback. Should you wish to formally document your concern, please reach out to us in a private message on Facebook (https://bby.me/5ICeWq), Twitter/X (https://bby.me/gy4Rwm), or Instagram (https://bby.me/NaWpz3), and mention your Google review, 249046.
Kaushal B
November 05, 2026
4 out of 5
Great staff
John L
October 27, 2026
5 out of 5
My ancient Lenovo laptop finally died, so I came in for a new one. The store is very clean and spacious and Josh was quite helpful. I got a great bargain--large screen, 8 MB RAM, 256 MB memory for only $359, almost $300 off the normal price. Thank you very much!
Marina D
October 26, 2026
1 out of 5
Attempted to price match a listed qualified competitor but was told the price match was too low of a price.
Response from Best Buy
October 26, 2026
Hello, Marina,
Thank you for sharing your feedback with us. We aim to provide the best value for our customers, and we understand how important it is to receive the support you need regarding a price match. Please send us a direct message via one of our social media channels, so we can look into this further and assist you. Be sure to mention Google Review 243902 in your message.
Instagram (https://bby.me/fWChPP), X/Twitter (https://bby.me/gUp0iU) or Facebook (https://bby.me/OXGjOW)