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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2749 reviews)
Paige G
August 16, 2026
1 out of 5
Do not recommend making appointments here for service for products. Waited over an hour after my appointment time. Two guys working, and appointments are set 10 minutes apart. No way to help all the people in a timely manner. Super sucks.
Merrick S
August 12, 2026
4 out of 5
Very helpful
I.
August 09, 2026
1 out of 5
Went in there ready to purchase a soundbar, quick in and out. What do I get, the Demo display for the one specific Sound Bar is still broken after several months. Great. Then, I'm like hey, you guys do Military discount? Still No. OK great. From what I understand it's up to the managers discretion I said. I was like ok, how about if you consider the total price of item and warranty from Manufacturer?
"Manager such and such" of whatever dept shows up and says no to it all as well. The warranty was better and lower priced online straight from Manufacturer, and here I am just trying to get YOUR mid warranty for a measly better deal. Guess that 10% would have really hit your wallets?
Todays stores and employess are a real piece of work. Remember when there actually use to be conversations and negotiations for bigger, pricier electronics back in the day? It's all gone. Thought it would have been a better experience considering how trash, empty and lonely that place was.... But it never is a pleasant experience there.
All good. Immediately ordered product online that night from elsewhere.
It's a matter of principal, it always is.
J P
August 05, 2026
1 out of 5
Poor customer service
Response from Best Buy
August 05, 2026
Hello, thank you for leaving us a review. Can you please reach out to us on Facebook (https://bby.me/9Cfahv), Twitter/X (https://bby.me/2bzfRC), or Instagram (https://bby.me/eWFka1) with more information about your experience? Please begin your message with "This is regarding my Google Review #198851".