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Best Buy Durham
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2575 reviews)
doug e
December 11, 2024
5 out of 5
They have many electronics but little help.
John R
November 27, 2024
1 out of 5
Bought a $2000 laptop just over 2 months ago and was guaranteed a price match on it for a Black Friday discount if I bought a $180 yearly membership. When I returned to the store for this deal, I was informed that the laptop was not on sale and that no one in the store was capable of even providing a refund for the $180 membership I purchased under false pretenses. The geek squad helper in customer service literally ignored us for 20 minutes before finally telling us he couldn't help us and nobody in the physical store could help. We then had to call a customer service line so somebody on the phone could tell me the same thing. The fact that I can't cancel a membership I purchased in the store without having to call someone is ridiculous. Not to mention just terrible customer service. I have spent thousands of dollars with this company over many years and I will literally never shop here again.
Response from Best Buy
November 27, 2024
Hello, John,
Thank you for taking the time to connect with us on Google by leaving a review. I completely understand the desire to get the best deal possible on a new purchase, particularly through a Price Match Guarantee. If I were in a similar situation, I would also be looking for support and guidance. We would love to hear any feedback you may have and assist you if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64484331 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you.
Kind Regards,
^Ryan
NP L
November 21, 2024
5 out of 5
Very helpful
Jake W
November 19, 2024
5 out of 5
Stopped in Best Buy and Clark was patient with my ignorant questions and very helpful. Very good experience