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Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2668 reviews)
Nathan d
October 05, 2025
5 out of 5
They are well stocked and the people are nice
Feiyang
September 27, 2025
2 out of 5
Had been a regular customer to this place, bought my air fryer, keyboard, handhelds and many more here, before one day a staff told me "You shouldn't hop in a random store and expect to find such an old stuff. Try Amazon or something." when I looked for a USB A to micro B cable for my piano. How is it appropriate for a staff to tell their customer "you shouldn't come"? If Bestbuy isn't the place for people to find electronics offline, why don't you close the physical store? If the item isn't in stock, they could have checked online inventory for me, rather than sending me away. This is so ridiculous. Hope the management would treat staff training seriously.
Response from Best Buy
September 27, 2025
Hello! We would not expect this to be the case either and appreciate you bringing this to our attention. It is important customers are provided quality interactions, and we are disappointed to know that this was not the case. Please send a private message with your name, phone number, email, and the date this occurred to the links below, so we can look into this. Be sure to state that you are responding to "Google Review 48916". Facebook (https://bby.me/mnojod), Twitter/X (https://bby.me/smjvgv), or Instagram (https://bby.me/mk45eg)
Robert W
September 26, 2025
5 out of 5
The service and selection here are great. I came in to trade in some items, and the service was excellent. Most items are in stock and easily available.
Frank R
September 22, 2025
5 out of 5
Easy to order online. Great information on the order pick up. Fast and easy pick up.

About Best Buy Durham

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