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Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2736 reviews)
Andrea T
July 04, 2026
4 out of 5
Lots of inventory is online for purchasing. Didn't have my Bluetooth in store but the guy helping me was so polite and helpful. Still had a good experience
W B
June 30, 2026
1 out of 5
I picked up a TV that was open box and they gave me a remote to the wrong TV. When I called to speak with customer service they indicated that the only option is drive back to the store, there is no one they can connect me with over the phone and they can’t mail me the correct remote for the TV. The store is 45 min away and I don’t even know if they have the right remote since this was open box. What terrible customer service!
Greeneyz M
June 26, 2026
5 out of 5
Brought a tv service was excellent thanks to Peter in the Durham location
Matt F
June 19, 2026
1 out of 5
Walked in today to buy an ethernet switch and immediately was hit with the hard sell by an AT&T salesperson. I guess third party salespeople are Best Buy employees now? If you're planning to walk in, buy something, and get out, brace yourself.
Response from Best Buy
June 19, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.

About Best Buy Durham

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