Wesley W
February 11, 2025
This Best Buy is disappointment to the retail industry. Was returning some items today and customer service claimed I was out of the return policy window and would not allow a return. When in fact I was in the correct time frame. Which is only 15 days.
Honestly Best Buy in general is falling behind in the retail industry. Your money is better spent with other competitors that offer same products but much better terms for returning or replacing and pricing. Dinosaur of a company not able to keep up with a rapidly changing industry.
Response from Best Buy
February 12, 2025
Hi there, Wesley,
Thanks for taking the time to leave a review here on Google. I can understand expecting your return to be processed correctly, especially if you are still within the return period.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64804189” when reaching out on social media.
Regards,
^Ravi
Thanks, Cam,your knowledge of the product is fantastic. Your customer service skills are great. You made my purchase easy.
Greeted on entry, assisted in finding all requested merchandise (sale items), and checked out. Service was impeccable. Store was well stocked, clean, and conveniently located.
Overall the store is well kept, things are organized, at times it is hard to find staff to help you.