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Best Buy Durham
5454 New Hope Commons Dr
Durham, NC 27707
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2543 reviews)
Tom O
September 29, 2024
3 out of 5
They are obviously on shakey ground. And one of the last vestages of local electronics. Otherwise Amazon!!! Oh no!!! How to service them??? Yikes . Last one might be Staples then??? Washer Dryers Fridge and Stove, better buy extended insurance if you can get 5 years anymore. Thr techs were understaffed, I wentb4x to get something done on a laptop. 4x! The manager there was great, God bless him. He looks new, but he listened. He made up for it , but I met 8 out of 16 very unhappy customers. The rest just sat there. Gangstas tried to cut in line.
Response from Best Buy
September 30, 2024
Hello, Tom.
Thank you for taking the time to reach out. We take feedback seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64258156.
Best,
^AllisonS
Betsey J
September 18, 2024
4 out of 5
The only complaint was that it was difficult to figure out where to check out. But the people were very helpful and they had a plethora of items.
Mary A
September 11, 2024
4 out of 5
I rarely go to Best Buy, but I needed a new car mount. They had a decent assortment, and I finally found one that fits my needs. Kin was very helpful and patient with me. Overall, they seemed understaffed and needed more customer support.
Alex
September 07, 2024
5 out of 5
Great customer service excellent experience