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Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2727 reviews)
Parker B
June 02, 2026
5 out of 5
It's been a long time since I've been in this store. It's changed a lot, but the staff are very professional and helpful!
R K
June 01, 2026
2 out of 5
Tried to buy a phone and got pushed/bullied by a salesperson for 30 minutes trying to sell me at&t fiber internet. I almost walked out. I will buy online from now on.
Response from Best Buy
June 02, 2026
We understand the frustration when you felt you did not have a positive experience in one of our stores while shopping for a new phone. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/mItvZF), Twitter/X (https://bby.me/7wm23u), or Instagram (https://bby.me/Lcd5iF), and mention your Google review, 160016.
Stephan
May 25, 2026
5 out of 5
Good location and pleasant staff.
Nicole H
May 24, 2026
5 out of 5
Had a great experience exchanging a laptop that had some issues upon opening. Christon and Sean were careful to figure out the best solution for us and we are extremely grateful. My husband recently started his own survey company so for Christon to make an exception and offer an even exchange for our situation was very kind. We will continue to shop direct from this store in the future.

About Best Buy Durham

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