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Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2768 reviews)
John L
October 27, 2026
5 out of 5
My ancient Lenovo laptop finally died, so I came in for a new one. The store is very clean and spacious and Josh was quite helpful. I got a great bargain--large screen, 8 MB RAM, 256 MB memory for only $359, almost $300 off the normal price. Thank you very much!
Marina D
October 26, 2026
1 out of 5
Attempted to price match a listed qualified competitor but was told the price match was too low of a price.
Response from Best Buy
October 26, 2026
Hello, Marina, Thank you for sharing your feedback with us. We aim to provide the best value for our customers, and we understand how important it is to receive the support you need regarding a price match. Please send us a direct message via one of our social media channels, so we can look into this further and assist you. Be sure to mention Google Review 243902 in your message. Instagram (https://bby.me/fWChPP), X/Twitter (https://bby.me/gUp0iU) or Facebook (https://bby.me/OXGjOW)
Daniel D
October 23, 2026
5 out of 5
I have enjoyed having a Best Buy I could walk to from my apartment for the past several years. Sometimes they are the only location in the triangle that has what I need in stock. They started issuing their credit card with NFC tap to pay enabled. If this is an issue for anyone else, there are third parties out there that will make you a custom metal card without NFC tap to pay. I hope this helps someone else.
Anita C
October 21, 2026
4 out of 5
The staff was helpful. Makes for interesting shopping. "Try Best Buy"

About Best Buy Durham

bestbuy.com