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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2677 reviews)
Mary E
October 25, 2025
5 out of 5
Over the years I've bought my tech products at this store and been delighted with the staff who helped me and the products I purchased.
It's been awhile, but based on my experience this week, the excellence is still there
Sienna greeted me warmly and guided me to the products I sought -- and alerted Anthony to help me there.
Anthony was amazing. He probed to learn what my needs are and then listened carefully to my answers. Informed by them he showed me a range of products and price that mapped to fulfill my needs. All with no pressure.
Thank You to Store Manager Nick for hiring and retaining such staff!
Dave B
October 24, 2025
1 out of 5
Appt for computer service was not respected. Long wait. Understaffed. Tired, lithargic staff. Minimum communication or information. Frustrating experience and my LAST attempt at using any Best Buy.
David F
October 21, 2025
5 out of 5
Always takes care of all my needs in record time.
Calvin W
October 17, 2025
3 out of 5
Customer service for return was horrible place was a ghost town so im not sure why it took so long
Response from Best Buy
October 17, 2025
Hello, thank you for sharing your experience with us here. Returns are supposed to be fast and efficient. Can you please reach out to us on Facebook (https://bby.me/71c5r1), Twitter/X (https://bby.me/sc292c), or Instagram (https://bby.me/fmlheg) with more information about your experience? Please begin your message with "This is regarding my Google Review #57170".