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Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2575 reviews)
doug e
December 11, 2024
5 out of 5
They have many electronics but little help.
John R
November 27, 2024
1 out of 5
Bought a $2000 laptop just over 2 months ago and was guaranteed a price match on it for a Black Friday discount if I bought a $180 yearly membership. When I returned to the store for this deal, I was informed that the laptop was not on sale and that no one in the store was capable of even providing a refund for the $180 membership I purchased under false pretenses. The geek squad helper in customer service literally ignored us for 20 minutes before finally telling us he couldn't help us and nobody in the physical store could help. We then had to call a customer service line so somebody on the phone could tell me the same thing. The fact that I can't cancel a membership I purchased in the store without having to call someone is ridiculous. Not to mention just terrible customer service. I have spent thousands of dollars with this company over many years and I will literally never shop here again.
Response from Best Buy
November 27, 2024
Hello, John, Thank you for taking the time to connect with us on Google by leaving a review. I completely understand the desire to get the best deal possible on a new purchase, particularly through a Price Match Guarantee. If I were in a similar situation, I would also be looking for support and guidance. We would love to hear any feedback you may have and assist you if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64484331 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you. Kind Regards, ^Ryan
NP L
November 21, 2024
5 out of 5
Very helpful
Jake W
November 19, 2024
5 out of 5
Stopped in Best Buy and Clark was patient with my ignorant questions and very helpful. Very good experience

About Best Buy Durham

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