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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2648 reviews)
John M
July 14, 2025
4 out of 5
Good place to buy technology with excellent customer service and is designed for upselling as a case, glass protection for cell phones, and even cellular providers too. Bilingual attention is very important to cover more communities.
Paula M
July 11, 2025
5 out of 5
Excelente atención de Mario. Recomiendo el lugar!
Monica G
July 11, 2025
5 out of 5
My review is specific to the installation of a product I bought on Best Buy online. However, I must also celebrate that Best Buys had a very good bundle offer that saved me money and was on a very good quality product I needed.
The service and support I received from the installation team was beyond my expectations. They came very well recommended by a friend, and still they surpassed my high expectations with going above and beyond to find ways to make sure I was getting the right products and even find ways I can be more efficient in using my money. I had a very stressful morning the day of the installation, so having them walking me through the process and helping me was the highlight and day recovery I needed. Thank you, I highly recommend them to use them to install your devices.
Kristin H
July 06, 2025
1 out of 5
Very strange behavior by staff. They won't let you browse the store and require that you let them know what you're looking for, pay for it, and leave promptly. I'm know they probably have problems with theft but since everything is locked in a cage, you'd think it'd be possible to walk around and browse the items.