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Frequently Asked Questions About Best Buy Durham

How do I check product availability at the Durham Best Buy?
How do I check my order status?
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham stores’ holiday hours?

Recent Reviews

4.1
(2719 reviews)
Tonya H
April 20, 2026
5 out of 5
Kyle was very helpful to us when purchasing a keyboard, mouse and looking at PCs. We will definitely be looking/asking for him for our next purchase. Was very knowledgeable about everything we were looking for he seemed very interested in his job when talking about the keyboards and just had a nice attitude if your looking for the same products definitely ask for kyle.
Eugene D
April 19, 2026
1 out of 5
Sold me a "new" dehumidifier that smelled awful like mold when I turned it on. It has dust on the inside where the air comes out and had a water mark in the area where you connect the hose. I am livid. Do you check returns?
Response from Best Buy
April 19, 2026
Hello, Thanks for leaving your review. We get your concerns with the condition of the item you purchased. We're happy to take a look into this matter. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 143682 in your message to us. X: https://bby.me/RbJEzT Facebook: https://bby.me/AQIQOL Instagram: https://bby.me/Dl3Kmf
D M
April 09, 2026
1 out of 5
Do not buy the Best Buy Total Connect- - they will over charge you and not fix your product. When you try to cancel they send you to a call center in South Africa. The call center agent has very limited information. Worthless plan. Start away
Response from Best Buy
April 10, 2026
Hello, Thank you for the review. We understand your disappointment with your recent experience with our membership. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 140152
Michele S
March 27, 2026
5 out of 5
Did a great job getting my laptop setup. Thanks guys!

About Best Buy Durham

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