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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2681 reviews)
Lynne J
November 10, 2025
5 out of 5
After a rough start with no one around to help, I noticed the Manager, Christon, was working diligently at the center desk. He listened to my concerns regarding customer service and made the situation much smoother and offered great assistance. Sienna and Anitra are also great with positive attitudes! Christon (the Manager) listened and and put things back on track. I will be back because of this interaction.
Martha A
November 09, 2025
1 out of 5
Geek squad was only to upgrade from windows 10 to windows 11 but after 3 weeks of not having a computer that worked I didn’t have any contacts and my emails didn’t work , other programs weren’t there etc. after using over a tank of gas and the Geek squad giving me back a totally screwed up computer said they can’t fix what they screwed up. My computer worked great before I took it to them but had a message that it needed something I didn’t know how to do to upgrade. Now I have a MAC-Pro from Apple where they will actually talk to you and help you in store. Not like Dell and Microsoft
Response from Best Buy
November 09, 2025
Hello there, Martha!
We definitely understand the importance of support when it comes to PC services. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #66851" for reference. You can find us here:
Twitter(X):
https://bby.me/c1y6pq
Facebook:
https://bby.me/xwvcyv
Instagram:
https://bby.me/mgnmwa
JJ B
November 07, 2025
5 out of 5
Great service and selections.
Mary E
October 25, 2025
5 out of 5
Over the years I've bought my tech products at this store and been delighted with the staff who helped me and the products I purchased.
It's been awhile, but based on my experience this week, the excellence is still there
Sienna greeted me warmly and guided me to the products I sought -- and alerted Anthony to help me there.
Anthony was amazing. He probed to learn what my needs are and then listened carefully to my answers. Informed by them he showed me a range of products and price that mapped to fulfill my needs. All with no pressure.
Thank You to Store Manager Nick for hiring and retaining such staff!