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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Durham
How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2744 reviews)
John
August 01, 2026
4 out of 5
No hay mucho surtido en general
K R
July 31, 2026
1 out of 5
impossible to talk to someone at the store. forces you to talk to an AI bot or sends you to a call center
Response from Best Buy
July 31, 2026
Hey there,
We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##196198
Kathryn A
July 26, 2026
1 out of 5
brought my phone in for a repair, took 30 minutes just to set up the process, was told to come back around 3 hours later but it would take 2-5. I came back 4.5 hours later after calling customer support and being connected with someone in another country who could not transfer me to someone actually in the store. They told me to come back in another hour which was not going to work and was not what we agreed so I just took my phone without any service done. Complete waste of time with 0 useful communication.
Response from Best Buy
July 26, 2026
Hello,
We can see why you'd be frustrated, and we're grateful you took the time to share your experience with us. Spending time setting up a repair, being given an expected completion window, making a return trip, and then finding that the repair was still not completed would be disappointing. We also understand your concerns regarding the communication you received and your difficulty reaching someone at the store for an update. Your feedback is important to us, and we'd like to ensure it's fully documented so we can continue improving. If you'd like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #193728 in a private message. We're here to listen and help however we can.
• Facebook (https://bby.me/NWoGTw)
• Twitter/X (https://bby.me/7qB3jc)
• Instagram (https://bby.me/VxH2X2)
Leila
July 25, 2026
5 out of 5
Had the best price on a Lenovo laptop. Super helpful staff in the Windows area.