Brandon B
September 25, 2026
Have more sales people walking around doing nothing than actual people to help with customer service and geek squad. Doesn't matter what you come in to do it will take forever to get help. Always behind easy hr wait minimum.
Response from Best Buy
September 26, 2026
Hello Brandon,
Thank you for sharing your feedback with us. We can see why you’d be upset. When you visit our store for assistance, you should be able to connect with the appropriate team in a timely manner, and it is certainly frustrating when it feels like you're waiting an extended period for help. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #226894 privately.
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Tiffany P
September 19, 2026
Terrible customer service assistance. Was not greeted upon arrival not was there any associates in the home audio department. I requested an associate twice and no one never arrived. I decided to leave and make my purchase elsewhere. It appeared the store was short staffed, I don't know. Either way, the customer should always be assisted.