Best Buy Durham

Always good service!

I bought printer ink (over $70) that would not work in the printer. When I called tech support, they said it was bad ink. I returned to Best Buy, where I was told they wouldn't take back open ink. I explained that I didn't know it was bad until I opened it. I spoke to the manager, Eric, who explained that they don't make the ink. I told him I didn't think that Best Buy made anything in their store. They buy it all from other people. Eric told me to reach out to the manufacturer and get a refund from them. I asked him I why I would purchase a product from Best Buy if they aren't going to back it up and just direct me to the manufacturer. Why shouldn't I just buy straight from the manufacturer to start with? He told me "for the convenience." I told him it wasn't convenient to make two trips to Best Buy, end up with non-functioning ink, and out $70. I also explained that I would not be shopping at the store again, as I could not trust them to be responsible for the products they sell. Eric continued to insist he had no way of knowing I had not "tampered" with the ink, as if I spend my time driving around to Best Buys trying to get free computer ink. Eric kept telling me that I would get my money back if I went to the manufacturer. By that logic, can't Best Buy get their money back if they go to the manufacturer? Isn't that how it works? Best Buy buys the products and sells them to me. If they don't work, I take them back to Best Buy, and they deal with the malfunctioning product? Otherwise, what purpose do they serve? This is the death of retail. Their only edge was customer service, but they clearly don't know how to provide that. Skip Best Buy. Go online. That's what they prefer.

Good place to buy technology with excellent customer service and is designed for upselling as a case, glass protection for cell phones, and even cellular providers too. Bilingual attention is very important to cover more communities.

Excelente atención de Mario. Recomiendo el lugar!