Lots of inventory is online for purchasing. Didn't have my Bluetooth in store but the guy helping me was so polite and helpful. Still had a good experience
I picked up a TV that was open box and they gave me a remote to the wrong TV. When I called to speak with customer service they indicated that the only option is drive back to the store, there is no one they can connect me with over the phone and they can’t mail me the correct remote for the TV. The store is 45 min away and I don’t even know if they have the right remote since this was open box. What terrible customer service!
Brought a tv service was excellent thanks to Peter in the Durham location
Walked in today to buy an ethernet switch and immediately was hit with the hard sell by an AT&T salesperson. I guess third party salespeople are Best Buy employees now? If you're planning to walk in, buy something, and get out, brace yourself.
Response from Best Buy
June 19, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.