How do I check product availability at the Durham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2721 reviews)
Anna M
May 08, 2026
5 out of 5
Very helpful Geek Squad
Vickie C
May 06, 2026
5 out of 5
Staff very helpful
Kevin S
May 05, 2026
4 out of 5
They are trying to to hold on.
Sam B
April 26, 2026
1 out of 5
Purchased over the phone paid money for my product and arrived when I was told to only to have the store closing up and was told register was already closed. Well open that baby up and give me my product… lost me as a customer forever
Response from Best Buy
April 27, 2026
Hello, Sam,
Thank you for taking time out of your day to share your feedback. Trying to pick up your order should be easy, so we can understand your concern when you are denied. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/kCXmo2), Twitter/X (https://bby.me/E2CBYL), or Instagram (https://bby.me/fwoFdv). Please reference Google Review, #146386.