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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2262 reviews)
Gary H
December 30, 2025
3 out of 5
I believe I am getting fraudulent coupon offers for Best Buy at this location, but I can't get through the phone gauntlet because the word "fraud" is not recognized.
Response from Best Buy
December 30, 2025
Hi,
Thanks for your feedback. We would love to talk more about your concerns. Please send us a private message on X, Facebook, or Instagram. You may use the Google review ID 98005 as reference.
X: https://bby.me/bmzo9g
Facebook: https://bby.me/byp2os
Instagram: https://bby.me/pxwo9c
Chris K
December 30, 2025
1 out of 5
Bought a dishwasher in Nov, people in store were knowledgeable, but the entire install "process" was horrible. Promised communication was awful, 1st appt they missed, 2nd guy came2 wks later, but we needed a junction box, which we got done, then they made 2 appointments, one to bring the dishwasher and one 3 days later to bring the kit to install it. Dumb, right? But then we were going to have to make another appt. another few wks down the line to have it all installed. And the guy in their service dept said that this was all all going so smoothly, after giving us lots of conflicting info. We thanked him, hung up and promptly cancelled the entire order. Never using those clowns again.
Response from Best Buy
December 30, 2025
Hey there, Chris,
We would love to connect with you on this and hear more about your experience with your installation Please send us a private message on Facebook (https://bby.me/lhvver), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #97911".
LaTacha E
December 28, 2025
5 out of 5
Excellent customer service
Came in, greeted and assisted immediately, got product, paid, left!
Shawn F
December 28, 2025
5 out of 5
I expected a long wait to pick up pre ordered gift for my daughter. No line.. spoke to one person. In and out in 3 mins. Thats how to repeat business right there.