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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2325 reviews)
Kendall B
July 21, 2026
1 out of 5
Absolutely the worst customer service experience of my life and would never recommend anyone to purchase an at-home service from them. I scheduled a basic tv mounting and twice within 2 weeks they cancelled the service/rescheduled without notifying me. Customer service was absolutely no help whatsoever and i ended up cancelling the service out of inconvenience. Cannot stress enough that I do not recommend ever purchasing a service from Best Buy
Response from Best Buy
July 21, 2026
Hello, Kendall,
Thank you for reaching out to us here to share your experience. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 191141.
Facebook (https://bby.me/EuMS7K)
Twitter/X (https://bby.me/v82NLo)
Instagram (https://bby.me/LUoUbv)
We look forward to assisting you there.
Mia V
July 19, 2026
1 out of 5
I went to return an item that was gifted to me from a friend. He bought it from best buy so I brought it here. I simply asked if it could be returned being that it was still packaged with the best buy label. The rep asked for a receipt and I let her know it was a gift and I didn't have one. She then asked for a phone number & I told her I could give his & mine but I'm not sure if he used one. She tried both numbers and said no. I asked if I could get store credit and she got loud and said there's nothing I can do without a receipt.
I then expressed I was simply asking and there was no need for that.
I'll sell it elsewhere but I figured I would check with the place it was purchased from.
It was completely unnecessary.
Manish A
July 11, 2026
1 out of 5
The most incompetent staff. They can't even get an order correct or delivery correct or install correct. Asking fior my refund on the entirw order.
Response from Best Buy
July 11, 2026
Hi there, Manish,
Thank you for leaving a review. This is far from the experience we want our customers to have when expecting a delivery or installation.
If you require support on this order, please send us a private message. We would be happy to assist you on any of the following social media platforms: Facebook (https://bby.me/6TUzxP), Twitter/X (https://bby.me/SU3CDR), or Instagram (https://bby.me/b3gDiQ).
Please mention the phrase “Google review #185857” when contacting us.
Anna G
July 07, 2026
5 out of 5
Nice