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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2120 reviews)
Danielle R
January 09, 2025
5 out of 5
The best buy in Durham is my favorite. They have helped me with several aspects of my tech life. Home needs, internet needs, audio, and even security products. We used Geek Squad 2x as well. There has almost always been someone to help. Only once did a young man in a black polo present himself as unhelpful and condescending.
Dabney G
January 08, 2025
2 out of 5
These people are OK to buy stuff from but try returning anything or coming to customer service. There is routinely just one person behind the desk and a line and it’s very frustrating. It feels like they’re happy to take my money but not so interested in helping me if it doesn’t work out.
Response from Best Buy
January 08, 2025
Hello,
Thank you for the review. We never want to make it difficult to do returns in our store. I would feel just as frustrated.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64657406.
Regards,
^Kristy
Jorge R
January 05, 2025
5 out of 5
This establishment offers an excellent selection of electronics and provides valuable expert consultations. The staff is highly knowledgeable and provides attentive customer service. For electronics enthusiasts, the membership program offers significant benefits.
Allen S
January 04, 2025
5 out of 5
This place was completely revamped. It didn't even feel like a Best Buy. They should make all the stores look like this one. Pleasant shopping experience.