Best Buy Durham Southpoint

I purchased a open box TV from this location. I got a notice that the TV was ready to be picked up. Arriving at the location the TV was not in box nor was wrapped with any protection. The TV was an hour drive from my location. After leaving the location I noticed that the app still send the item have been picked up. I called the store and was rerouted to the call center. I spoke with Joe at the call center and he couldn't find my order under any of my phone numbers. Everytime I go into best buy they can not find my account. I ended up giving him the transaction number. He then put me on hold. I was on the phone for 36 mins. He told me that there was a mistake in the store and that they closed it out prior to me refusing to pick it up. So the storm would correct that and call me. I told them that it didn't show on my end that it was corrected. He put me back on hold for another 20 minutes. He then came back and said and reassured me that they would call me and gave me a claim number. I then received the phone call about 30 minutes later from a person from another location. That person said that the guy from the call center referred it to him and it was wrong person to refer to. That gentleman then tried to look up my information and could not find it. This gentleman dug a little bit deeper and found that I had two accounts and one had the right phone number but did not have my purchase and the second one had my phone number completely wrong. he then gave me the store to the location that I purchased it at and explained that I needed to call the geek squad. After 13 attempts calling the geek squad I finally got a person on the phone but all managers were busy. I proceeded to hold and wait until I spoke with an employee who grabbed a manager called Sally Sally never picked up the phone but the employee relayed the messages to me. The employee told me that there was no coverage on the package. The employee then relayed to me that they had to return the product first and then resell it to me because of the mistake of showing that I had picked it up even though I did not. So on my second attempt to pick up the TV. I get there and as it is being loaded. I noticed that the bottom of the TV was not covered in bubble wrap but the top was. The employee went in side and came back and wrapped the bottom. After he wrapped the bottom, I placed moving blankets all around the TV and strapped the tv standing up. I got the tv home. The feet are completely missing from the package. I go and plug up the TV. This is when I find that the display is damaged.

Very good service and a wide variety of products. The price isn't always the best.

Awesome service.

Came in yesterday looking to see my options on laptops, Gary (I believe that was their name) approached me asking if I needed assistance and I told them what I was looking for. They spent probably 80% of their time trying to sell me on about $200-$300 in services and a credit card rather than really helping me look at the various laptops they had. They tried selling me on useless AI crap in the laptop like I had just awoke from a coma this year. A very annoying and ridiculous experience, I was ready to make a purchase that day had this not happened and had I found the perfect computer. Now I'm very reluctant to go to best buy to make a purchase unless I know exactly what I want and that best buy is the only way to get it. I just want to actually look at and be told about the tech rather than have my ear talked off about stupid crap I'd never use and subscriptions that serve no purpose other keeping best buy's bottom line happy.