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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2199 reviews)
Mahesh R
August 02, 2025
1 out of 5
Some of this store representatives are very disrespectful. I went to customer service counter today and had to hear foul language from staff. Customers visit BestBuy to shop and leave with pleasant experience. Hope this store trains their employees properly.
Jess
July 28, 2025
1 out of 5
I used to love shopping at Best Buy but they no longer enforce their own policies. I bought a Roku Stick from this store last month and it went on sale the following week. I tried to do a price match and was told it went through but it didn't. Contacted them again three times in the following weeks to no avail. Today I tried price matching Target since it's on sale there now and was told the system won't allow it even though I meet all the requirements explained in their own website. If you can I recommend shopping elsewhere instead.
Response from Best Buy
July 28, 2025
Hello,
Thank you for the review. As someone who likes to keep a close eye on my finances, I can definitely understand wanting to get the best price possible. So I can understand your frustration.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/38v4j2), Twitter/X (https://bby.me/jum0hh), or Instagram (https://bby.me/v352f2). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 21729.
^ Regards,
^ Kristy
Donna H
July 26, 2025
5 out of 5
Geek Squad - every member was incredibly helpful, supportive & knowledgeable repairing & renewing several laptops for us within a week’s period. Great customer service!
Meaghan M
July 18, 2025
5 out of 5
I really, really appreciate the thoughtfulness management has at this Best Buy location. Pokemon cards are a hot commodity right now, and Best Buy is one of the stores at the center of all of the chaos. This is the second time I've visited this Best Buy on release day of a new set of cards, and management ensured that everyone waiting outside the store entered promptly upon open, in the order they were queued in, and made it clear what limits were on purchasing. I appreciate the product limitations so that more folks can actually enjoy the hobby! Everything went smoothly and I was able to get exactly what i came for.