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Frequently Asked Questions About Best Buy Durham Southpoint

How do I check product availability at the Durham Southpoint Best Buy?
How do I check my order status?
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Durham Southpoint stores’ holiday hours?

Recent Reviews

4.2
(2156 reviews)
Zach K
May 10, 2025
1 out of 5
Rude employees and poor customer service.
Keith K
May 05, 2025
3 out of 5
Had a salesman that would let us shop kept pushing us on everything we were looking at. we love Best Buy and would have left and went to another location if my wife had not been there.
Q S
May 05, 2025
1 out of 5
They really don't seem to want to help you return anything at this store. Very strange experience coming to the store today trying to return a laptop from Apple. Not sure why the assistant manager decided to come up to me and question why I was returning the laptop before I even got to the desk but that is strange behavior. Do better
Kathy H
May 01, 2025
1 out of 5
My washer went out on April 28th 2025. I purchased Samsung washer and dryer from Best Buy due to I needed black stainless color and pick up was scheduled for 5/1/25. I took off work to pick it up and all day status was "getting ready for pick up. "Contacted customer service at Southpoint store and was told it would not be available until 5/8/25. Advised them this is not acceptable as I would not have purchased the set if it were not available for pick up on the set date. Spoke with Vignesh in corporate customer service who assured me it would be available today which it was not. I had to go to Lowes and purchase another set which will be delivered Sunday 5/4/25. Canceled my order at Best Buy and they took 110$ from the total I paid and sent me an email saying my order was canceled by them because I didn't pick it up. This is the worst customer service ever and I am so sorry I made the mistake of doing business with this store. Now i have to wait 10 days to get reimbursed minus 110$. Do better Best Buy.

About Best Buy Durham Southpoint

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