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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2240 reviews)
rex 2
November 19, 2025
1 out of 5
Having a really frustrating experience right now based on a mistake the salespersonade on our order. They coded the install wrong, and when they called a day before the delivery and install that's when we found out. That pushed out the install over two weeks, so frustrating, but at least we would get our TV and could watch it on the floor, but no the delivery time comes and goes and no TV, we call and are told sorry we sent you an email that the delivery wax cancelled, they didn't, and now we have to wait another week for a delivery spot. Just one screw up after another so far and with BF around the corner I have no faith the TV will be delivered as promised or installed at our new much later date. Adding more fun to this is the complete inability to talk to anyone other than an overseas call center to try to get answers. The info they have provided has been unhelpful so far.
Response from Best Buy
November 20, 2025
Hello!
Thank you for sharing your feedback. We're sorry to learn your installation hasn't gone as planned. We'd be happy to have a look at your order to see what we can do to help.
For further support, please reach out to us in a private message or DM on Facebook: https://bby.me/6dzkan, Instagram: https://bby.me/scziy5, Twitter/X: https://bby.me/fw7g5r. Be sure to mention your Google review 71687.
specter
November 18, 2025
5 out of 5
Meta Ray-Ban demo, really cool
Tim L
November 16, 2025
4 out of 5
Employees helpful and I knowledgeable. Clean organized with lots of new gadgets and gizmos.
Michael S
November 16, 2025
1 out of 5
I made a return there about 5 months ago and they failed to return it properly. Despite going back to the store a total of 5 times to get it fixed, the credit card charges remain and I can't get management to truly assist me. They messed up the return, the Best Buy Credit Card company confirms this, the receipts confirm it, and I have audio recordings of the managers admitting to their mistake and apologizing, and yet they don't fix it. The problem remains. This is the worst customer service I've ever experienced, anywhere, even the DMV. This company is stealing from me and my family and this is turning criminal now. Please Best Buy, do the right thing and help me fix the mistake you created!
Response from Best Buy
November 16, 2025
Hey there, Michael,
We would love to follow up with you on this and hear more about the issues you encountered. Please send us a private message on Facebook (https://bby.me/ygx15p), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #70008