Best Buy Durham Southpoint

Beware of angry/aggressive manager, Joe!! My partner and I had a really disappointing experience at the Best Buy - The Streets at Southpoint customer service desk today. We went to return a gift that was purchased by a My Best Buy Total member (which includes an extended return window). The manager at customer service, Joe, told us there was no membership found and that the item was not returnable. We left the store, confirmed directly with the purchaser that the membership was active, and returned to clarify the situation. When we went back inside, Joe immediately began yelling at us and aggressively asked what we were doing back in the store after another associate offered to help us. We calmly explained that we had verified the membership status and were just trying to resolve the issue. Instead of helping, he continued raising his voice and even handed us his business card and told us to report him to corporate. We did call corporate, and they confirmed the item was eligible for return. We then went to another Best Buy location where the manager processed the return without any issue in just a few minutes. Mistakes happen — we understand that. But being yelled at for calmly trying to resolve a return was completely unnecessary and unprofessional. We hope management addresses how customers are treated at this location.

It's a Best buy. They had what we wanted. We were only accosted by phone salespeople 3 times. Not too bad.

Amazing customer service. I forgot to bring my laptop charger when traveling for work and was very grateful the sales associate helped me find one. She tested the first one, which didn't work, and she recognized my laptop could also be charged with a USB c and found one powerful enough.

This review is about their home theater expertise and installation by geek squad. I’ve spent nearly $20,000 with Best Buy over the years, but their expertise, and professionalism of their installation crew has gone completely downhill. Apparently the loss of their sales and installation team is what did it. A seven-year-old receiver that cost around $2000 was broken by their geek squad installation crew, and they won’t own up to it. They said it’s a coincidence, and I’m not buying it because it failed directly after they finished installing a new set of speakers. Avoid Best Buy at all costs.