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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2348 reviews)
Lauren J
September 09, 2026
1 out of 5
I don’t like to leave negative reviews, but the last 3 things we’ve bought from them have only ended in a bunch of time wasted on the phone with customer service! Miscommunication on their end with scheduling deliveries vs installations. Miscommunication about what is in stock and what gets delivered. Happened with our fridge, our TV and now oven. They hauled off the old one only to leave the new one in a big box in our kitchen. Finally got the installation scheduled for 2 days later only to have them cancel it an hour after the time window started! Service plans are helpful but we’ll be canceling our credit card and not playing this game again.
Justin P
September 05, 2026
4 out of 5
Felt like a car dealership.. It's just sad how the company has changed..
Sheila G
August 25, 2026
5 out of 5
The service and the employees asking if we needed assistance was amazing!
Tamika H
August 21, 2026
5 out of 5
Everyone was super helpful and allowed us to be able to make an informed decision about some purchases. Definitely will be back to this specific location.