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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2212 reviews)
Gio
September 10, 2025
1 out of 5
Came in yesterday looking to see my options on laptops, Gary (I believe that was their name) approached me asking if I needed assistance and I told them what I was looking for. They spent probably 80% of their time trying to sell me on about $200-$300 in services and a credit card rather than really helping me look at the various laptops they had. They tried selling me on useless AI crap in the laptop like I had just awoke from a coma this year. A very annoying and ridiculous experience, I was ready to make a purchase that day had this not happened and had I found the perfect computer. Now I'm very reluctant to go to best buy to make a purchase unless I know exactly what I want and that best buy is the only way to get it. I just want to actually look at and be told about the tech rather than have my ear talked off about stupid crap I'd never use and subscriptions that serve no purpose other keeping best buy's bottom line happy.
Response from Best Buy
September 11, 2025
Hi, Gio,
Thank you for leaving a review. It can be frustrating when a sales associate focuses on something other than what you're looking for. If you'd like assistance or want to formally document your experience, please send a private message on social media. Please include Review 42233 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Monica H
September 06, 2025
4 out of 5
Extensive range of Refrigerator display models, including the usuals (Samsung/LG/Whirlpool/GE/KitchenAid) but also more upscale brands like Bosch, Thermador, Café Viking and Dacor. I thought I knew what I wanted going in (bev center w/pitcher behind panel in door), but interacting with BB display model changed my mind... I'm tall, and the bev-in door handle placement meant Id have to bend awkwardly to open the panel (deal breaker). Went with a different unit with an internal bev center that I won't grow to resent!
Jordan B
August 31, 2025
5 out of 5
Five (5) stars for Naomi and Jessica; rock stars kind enough to put up with our junk and solve our TV purchasing issues.
E D
August 23, 2025
1 out of 5
Limited availability and veriety on items I was looking for. Another item I bought 2 months ago was now exactly double the price. $9.99 to $19.99.