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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2150 reviews)
Kathy H
May 01, 2025
1 out of 5
My washer went out on April 28th 2025. I purchased Samsung washer and dryer from Best Buy due to I needed black stainless color and pick up was scheduled for 5/1/25. I took off work to pick it up and all day status was "getting ready for pick up. "Contacted customer service at Southpoint store and was told it would not be available until 5/8/25. Advised them this is not acceptable as I would not have purchased the set if it were not available for pick up on the set date. Spoke with Vignesh in corporate customer service who assured me it would be available today which it was not. I had to go to Lowes and purchase another set which will be delivered Sunday 5/4/25. Canceled my order at Best Buy and they took 110$ from the total I paid and sent me an email saying my order was canceled by them because I didn't pick it up. This is the worst customer service ever and I am so sorry I made the mistake of doing business with this store. Now i have to wait 10 days to get reimbursed minus 110$. Do better Best Buy.
Allen G
April 24, 2025
4 out of 5
Very helpful associates they were instrumental in helping me find a mouse for my computer.
Jenn B
April 23, 2025
5 out of 5
My favorite Best Buy in the Triangle!
Bethany L
April 14, 2025
5 out of 5
I had a fabulous experience at this location. We asked an employee for help looking for a MacBook and he walked us through different models, made recommendations based on my needs, and set me up with all the accessories I needed for the purchase. The rest of the staff was also very friendly, and my partner was pleased to find a surprisingly good selection of Lego as well. Will be returning!