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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2292 reviews)
Jacob M
March 23, 2026
5 out of 5
This Best Buy is usually our first stop to check out any sort of electronics, and it's always been a positive experience. Between a laptop, small kitchen appliances, video game consoles and helping us choose a new TV, the staff has always been great to work with and have given good, (seemingly) honest advice that has worked out pretty well for us. Overall, we're extremely pleased with this Best Buy, and will come here for electronics as long as we are in Durham.
Everett B
March 19, 2026
5 out of 5
Wide range of modern electronics
Micah S
March 19, 2026
1 out of 5
I visited this store regarding a warranty issue with a recent purchase. Unfortunately, from the moment I arrived, it felt as though the staff was more focused on dismissing the situation than providing assistance.
I approached the interaction respectfully and clearly explained the issue, but I did not receive the level of support I expected. Ultimately, the visit did not resolve anything and ended up being a waste of my time.
Additionally, I was told I would receive a follow-up call later, which never happened. Overall, the experience was disappointing and did not meet basic customer service expectations.
Response from Best Buy
March 19, 2026
Hello Micah,
We would feel the same way if you could not get some clear answers regarding your warranty. We would like to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #131326 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/ZyhzWH)
• Twitter/X (https://bby.me/VZiPWU)
• Instagram (https://bby.me/X4Q7tH)
R. M
March 12, 2026
5 out of 5
Had the printer I needed and took my old printer to recycle.