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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2305 reviews)
Sheryl M
June 04, 2026
5 out of 5
Great customer service e for my purchase. Geek Squad pick up was slow as there was only one e technician.
Rick
June 04, 2026
1 out of 5
Their online support insists they do not have an automotive area in this store. It took me 15 minutes to get to a human and then I guess because of the language barrier the person misunderstood something as I believe he was trying to ask me to fight him. Honestly the whole thing should be a comedy sketch. I see one reason the company is struggling. Did you know you are not allowed to call the store according to online support ? This is insane . I just spent 2k there and can’t get any customer service .
Response from Best Buy
June 04, 2026
Hi, Rick,
Thanks for taking the time to leave a review. I can understand expecting clear and straightforward service when calling in for support. We are disappointed to hear that this may not have been the case.
If you require additional assistance, please send us a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #160857” when reaching out on social media.
William L
May 12, 2026
1 out of 5
I had a really bad experience. After spending an hour (could have taken 20 minutes but we kept being given way more info than we were asking for) and $1500 on a new laptop, I went to the phone area and asked for an Iphone. The guy started to sell me AT&T service. I stopped him and said no thanks, I just want a phone. He kept going. I stopped him again and said just a phone. He kept going. I had to say forget it and walk out. Bought an iphone from Amazon with no hassle. I've spent thousands with Best Buy but this made me want to never shop with them again.
Raleigh C
May 11, 2026
2 out of 5
Customer service was horrible. I was in the TV section, the gentleman (that's a stretch) was very uneducated on the product he was trying to sell me. I was asking very specific questions about the refresh rate on the TV in question and he had no answers. Hire people who know the products they are selling. Needless to say I used AI doing a Google search. I got my questions answered and ordered the TV online. This store is not very good.
Response from Best Buy
May 11, 2026
Hello,
Thank you for your review. We can understand your frustration here regarding this recent experience with purchasing a TV.
We'd like the opportunity to follow up here and ensure this gets addressed and documented. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/Rt6pJi)
- Twitter/X (https://bby.me/WijhPi)
- Instagram (https://bby.me/STTJ1w)
When reaching out, please reference your Google Review 151213.