Best Buy Durham Southpoint

Bought a new phone with great service and a few promotional items. Love my new phone!

I walked in and Ann Met me with a smile was very helpful. Help me get my order to the truck want to give her a great review and the store also.

I had a frustrating experience at Best Buy Store #1051. On January 16, 2025, a sales associate helped me purchase a portable stove online, assuring me that I could return it if it didn’t meet my needs—but never mentioned the strict 15-day return policy. Since I wasn’t wearing my reading glasses, I couldn’t read the receipt carefully at the time and relied on his word. The stove took 10 days to arrive, and when I used it for the first time on February 7, I found it too slow and ineffective for my cooking classes. I went to return it on February 8, only to be told that the return window had passed and that Best Buy refused to offer a refund, exchange, or even store credit. As a longtime loyal customer, I expected better service and transparency. It’s disappointing that the sales associate’s assurance did not match Best Buy’s policy, leaving me feeling misled. A clear return policy should be communicated upfront, especially for senior customers like myself. I hope Best Buy reconsiders its rigid policies and improves customer communication to prevent similar experiences for others. Update (Feb 11, 2025): Best Buy responded to my review, asking me to message them on Facebook, Twitter, or Instagram. However, I do not have accounts on these platforms. So, I had no choice but to call their customer service. With my limited English, I struggled through the call, only to be told that I needed to contact the manufacturer myself for a return or exchange. I repeatedly explained that I am a 60-year-old living alone and do not understand English well enough to handle phone calls, but they still refused to assist me directly. This has been a frustrating and disappointing experience. I trusted Best Buy, but their lack of support has left me feeling helpless. I expected better customer service from a company like Best Buy.

Curbside pickup was quick and easy! Staff was polite and very professional