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Best Buy Durham Southpoint
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2363 reviews)
April C
November 01, 2026
5 out of 5
Nick helped me swiftly and professionally upon my arrival. Jeff took over once Nick had to switch to help someone else. Jeff helped me thoroughly and professionally. Both men made me feel listened to and explained that the computer battery was expanding, complimenting me that I noticed it and came in to get help. My close friend was about to bring the computer on an airplane so this help was minimally saving stress and, at maximum, saving lives. I think both Jeff and Nick deserve a raise. You want people like them to stay working at Geek Squad!
Z “
October 28, 2026
2 out of 5
I guess this rating is for best buys in general because why CAN'T i speak to someone in the store? Why are we outsourcing EVERYTHING?? 😮💨 And the company or crew they hire for off site customer service has NO idea what theyre talking about... It's a phone call. I'm so confused.
Response from Best Buy
October 28, 2026
Hi there,
Thank you for reaching out to share this review. We hate hearing you were unable to reach the support you needed by phone, and would like to connect with you to ensure your feedback is formally documented to be reviewed internally by the appropriate teams.
To get started, please send us a message on Facebook ( https://bby.me/29y4kW), Twitter/X ( https://bby.me/c2H4Ib), or Instagram ( https://bby.me/QJPNUY). Please also include a note stating you are reaching out from a Google review by including this reference number: 244656. We look forward to hearing from you!
Mike M
October 24, 2026
4 out of 5
It's ok. It's a Best Buy. Clean, well organized and plenty of parking. Nice staff.
Daniel D
October 23, 2026
5 out of 5
This is a nice Best Buy. I think I bought a few Samsung 990 Pro NVMe here, back when they were affordable.
They started issuing the Best Buy credit card with NFC tap to pay. If that is a rub for anyone else, there are third party vendors that can make you a custom metal credit card without the NFC tap to pay enabled. I hope this helps someone else.