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Best Buy Durham Southpoint
Services Offered
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Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2196 reviews)
Donna H
July 26, 2025
5 out of 5
Geek Squad - every member was incredibly helpful, supportive & knowledgeable repairing & renewing several laptops for us within a week’s period. Great customer service!
Meaghan M
July 18, 2025
5 out of 5
I really, really appreciate the thoughtfulness management has at this Best Buy location. Pokemon cards are a hot commodity right now, and Best Buy is one of the stores at the center of all of the chaos. This is the second time I've visited this Best Buy on release day of a new set of cards, and management ensured that everyone waiting outside the store entered promptly upon open, in the order they were queued in, and made it clear what limits were on purchasing. I appreciate the product limitations so that more folks can actually enjoy the hobby! Everything went smoothly and I was able to get exactly what i came for.
tilak t
July 13, 2025
1 out of 5
I bought several item’s from this store lastly I bought a new LG fridge in 2023 the fridge was leaking. I went to the store and asked for the Geek Squad protection which I took when I bought the fridge
I met the manager and he told your geek squad protection is canceled so you call some local shop and fix it. Useless fellow not fit be a manager.
Response from Best Buy
July 15, 2025
Hello, Tilak,
Thank you for the review. We can see how finding out your Geek Squad Protection plan in not in effect would not be a welcome experience to have occur. We'd like to follow up and discuss the matter with you further.
Please connect with a member of our team through a private message on Facebook (https://bby.me/qym15b), Twitter/X (https://bby.me/fb1qsq), or Instagram (https://bby.me/feo1kj). For the fastest response, please include your full name, email, phone number, and "Google Review 14969" in your message. Thanks!
Regards,
^April
Sasha W
July 13, 2025
5 out of 5
One of the nicest, most modern, and cleanest Best Buys I ever visited. Staff was super friendly and engaging.