Frequently Asked Questions About Best Buy Durham Southpoint
How do I check product availability at the Durham Southpoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Durham Southpoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Durham Southpoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Durham Southpoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2075 reviews)
Right W
October 01, 2024
5 out of 5
The team at geek squad here are PROS!!! These guys literally love what they do. Made me very comfortable and helped me understand things on my PC that I knew nothing about. I had a drive go bad on my PC and these guys stayed in contact with me the whole way on repairs. Turn around was a lot faster then they told me it would be. Thanks guys!!!
Rajanikant V
September 25, 2024
5 out of 5
This store's staff is awesome! They've always treated me well. Their customer service is top-notch!
Danielle K
September 24, 2024
5 out of 5
This store was on another level from other Best Buys; one employee said they recently did a remodel and it looks really good. It reminded me of the microcenter in Charlotte. The employees were super helpful and went extra steps to check on items for us. They were a bit low on stock for some items, but it didn't really effect our needs.
Linda G
September 23, 2024
5 out of 5
I bought my Fitbit here so I went back for help in syncing it with my new phone. The Geek Squad is always knowledgeable and knows what to do.