They were very helpful when I went in to buy a sound bar with a subwoofer. I told them how much I wanted to spend and they didn't try to pressure me into something more expensive. I am very pleased with what I bought.
Donghong C
January 13, 2026
This is the first negative feedback ever from me on Google. I came to the Best Buy store here in Fayetteville NC bought a Mac Mini computer, there’s guy told me the only have a open box available and I think it’s in the showcase locked means the Best Buy team must have checked everything with the product and out there for sale. I paid and brought it back home opened the box and there’s no power cord nothing inside just a computer itself!!! How can I power it and use it?! So I have to brought it back and return it. To the manager of Best Buy Fayetteville NC, your management is so nasty bro! Your guys even didn’t check the items before they put on shelves for sale, you are going to ruin the Best Buy brand name! @WorstBuy
Cynthia W
January 13, 2026
I went to get my monitor fixed because it is under protection with best buy. A very rude lady at geek squad with very curly dark hair refused to look up my information and proceeded to tell me that she "already knows that it's not covered under protection and I am not looking it up for me because there's no point". I called customer support and they confirmed that I was covered for any damages to the monitor accept loss and theft. My question is why did this geek squad lady turn me down and not even look up my info. I found it exceedingly unprofessional and vindictive. I'm very disappointed especially because I paid a lot for this monitor, thinking I would easily be able to get it fixed.
Bought an item I found online. Consultant was knowledgeable.