Best Buy Fayetteville

I’ll admit that I may be a little biased because Best Buy has always been one of my favorite stores. However, my experience at this particular location today was one of the best I’ve had in a long time. The employee who assisted me while I was looking at laptops was extremely friendly and knowledgeable. They clearly understood the different laptops, their features, and what each one had to offer. What I appreciated most was that they quickly recognized that I was already knowledgeable about computers. They did not talk down to me, belittle my experience, or act as though I did not know what I was talking about. Instead, they treated me with respect and adjusted the conversation accordingly, which made the experience much more comfortable and enjoyable. This kind of knowledgeable, respectful customer service is something I have not experienced in a long time, and it reminded me why Best Buy continues to be one of my favorite stores.

I walked in the door and told them what I was looking for they said just wait right here at the cashier and we will get two hi-tech items and it was only a few minutes and I had my items and was on my way home. Fast, Courteous and Real Fast.

Worst shopping experience I’ve ever had. A month ago, I purchased all of my kitchen appliances from Best Buy. My first delivery was canceled because the delivery truck broke down. No one ever called me to reschedule. My husband had to go to the store in person, and the earliest available delivery date was two weeks later. Then July 29 arrived, and once again, my delivery never showed up. I spent the entire day calling customer service, and no one seemed to know anything. They kept telling me my order had already been picked up, which was completely false because my appliances never arrived. I went to the store, where I was helped by Bernadette. She was by far the best employee I encountered. She did everything she could to investigate what had happened and genuinely cared about helping me. I called her again the next day, but even she couldn’t get any answers because no one else seemed to know what was going on. I returned to the store and spoke with the manager, Tim. Unfortunately, his customer service was extremely disappointing. His solution was simply, “I’ll refund your money, and you can buy them somewhere else.” After waiting an entire month for my appliances, that response was unacceptable. In the end, no one could explain what happened to my order. I gave up and ended up doing store pickup instead. This was the worst customer service experience I’ve ever had. The only reason I’m not giving one star is because Bernadette truly tried her best to help. She deserves recognition for her professionalism and dedication. The rest of the experience was frustrating, disorganized, and incredibly disappointing.

Not a document shredder to be had ...