Best Buy Fayetteville

These 5 Stars are going to Ian in Geek squad. He was very patient with me and extremely informative. Now, there was an associate named DOUG that was working with a customer beside us. He DOES NOT need to be assisting customers AT ALL. Yes, there was a slight language barrier but the tone and theatrical reactions towards that elderly customer was appalling and embarrassing. He was so loud that he was distracting Ian as he attempted to explain everything to me. And to say, I DON'T HAVE TO HELP YOU is just crazy.

Customer service is horrible can’t even get an employee to pickup the phone

However, the store representative insisted on a $0 value. What infuriates me the most is the employee's utter ignorance and audacious attitude. **It is absolutely ridiculous and hypocritical that the employee, who did not even know their own company's definition of "Poor" condition, had the audacity to complain and argue with me instead. Rather than properly checking the system or professionally verifying the device, the staff projected their own ignorance onto me, treating a legitimate customer like a nuisance. This is a classic case of the at-fault party turning the tables on the customer. I expected Best Buy to employ professionals, not untrainable staff who look down on customers and start arguments over policies they do not even understand. Because of this appalling treatment and the sheer lack of basic respect, Best Buy has permanently lost me as a customer.

Although we love bestbuy and are total tech members the salespersons on the floor pick and choose whom they want to help.we inquired about getting our ring cameras installed and we're almost talked into getting a handyman to do the job that total tech has done for us for over 6 years. Even though bestbuy changes are somewhat discouraging we still love us some bestbuy..