Best Buy Fayetteville

It was fine. The guy at the door asked what I was coming in for. I only needed a 65 watt laptop charger. He told me exactly where they were. I was in and out in about 7 minutes.

Upon entering the store, my wife, son, and I were immediately asked, rather bluntly, what we were looking for. I responded that we were just looking around. After that, we were continuously watched and followed throughout the store. Meanwhile, I did not observe any other customers being followed or questioned in the same way upon entering. I came to shop and compare prices on equipment I recently purchased from Amazon, as well as products I'm considering buying in the near future. Instead of feeling welcomed as a customer, I felt uncomfortable and singled out. Unfortunately, I will not be shopping at Best Buy or visiting this location again. This is especially disappointing because I have shopped here for years and have spent thousands of dollars with Best Buy. Today's experience changed that. The atmosphere made me feel unwelcome, and the overall energy in the store was unsettling. Amazon already has Best Buy beat on both pricing and customer service. Experiences like this only make that gap even wider. At this point, Best Buy is becoming its own worst enemy. After reading through other customer reviews, I noticed that my experience does not appear to be an isolated incident, which makes it even more concerning. I hope Best Buy takes customer service and employee training seriously. If experiences like this continue, the company will continue to lose loyal customers.

great deals ❤️

Surprisingly limited on most things.