Best Buy Fayetteville

I am speaking at Best Buy as a whole, the company has fallen off of a cliff with customer service. You order something because their website/app tells you "ready for pick up on certain date". Not an estimation but an exact date and that day comes and nothing. Just to be told that it's coming from a warehouse and should arrive 7 days after the prescribed pick up date. Their customer service is atrocious and never eager and or willing to do more than say "it is coming from the warehouse". Speaking of the Skibo location they seem to always be out of the essential things people like to buy and stay out of those products for quite a while. As a whole Best Buy is a failing company, given the fact it is our only choice here in Fayetteville is a shame because I would gladly take my business elsewhere if there were more options.

I have had both good experiences and bad here! You cannot believe everything they tell you about any orders. I have also had ordered a phone and they tried to sell it to someone else. Their appliances and warranty. They try to drag it out past the 30 day window when you have a defective one. They are known to cancel a computer order that was on sale to sell it to you more expensive. Just things like that are the bad experiences.

They were ready to help me even though I got there 15 minutes before closing.

Bernadette Veazie helped me with my appliance problem with a lot of professionalism and even compensated me for my inconvenience.