Ordered a Xbox controller for pickup with best buy plus, and when I received the product it was scotched taped together packaging and the controller was placed upside down. Obviously a returned controller. When we went back inside to have it corrected, they said they aren’t sure if they actually have the product new and we could go check for ourselves, rather than assisting us. Online even says they have more product.
heawatha s
September 25, 2026
These 5 Stars are going to Ian in Geek squad. He was very patient with me and extremely informative. Now, there was an associate named DOUG that was working with a customer beside us. He DOES NOT need to be assisting customers AT ALL. Yes, there was a slight language barrier but the tone and theatrical reactions towards that elderly customer was appalling and embarrassing. He was so loud that he was distracting Ian as he attempted to explain everything to me. And to say, I DON'T HAVE TO HELP YOU is just crazy.