Best Buy Fayetteville

工作人员超级专业

Wasn't particularly blown away with this location until last night. Wife and I came in last night looking for a nice professional camera for her. Didn't know much about it, so I approached Tim to casually ask if they had a savvy camera guy around. 40 minutes later we knew everything a couple of newbies could know about lenses, accessories, brands and compatibility, software, DSLR vs Mirrorless, techniques, etc... I've never seen an employee walk a customer through a product like we were last night. 5 stars all around, shoutout to Tim. Also ended up with a Canon EOS R10. Very impressive device.

Customer service sucks. They use a 3rd party overseas answering service that knows nothing about anything at bestbuy. They can't help with anything. All they want is your phone number so someone can call you back. Really they want your number to put you on the scam(your cars warranty list)call list. Will never buy form bestbuy again...

I recently had the pleasure of being assisted by Peter, and his exceptional service absolutely deserves recognition. I was in a state of panic trying to find a charger for my old computer in preparation for my teacher licensing test. (I had bought 3 computers earlier in the day and none of them worked for this test!) Peter not only helped me find and test a charger but also took the time to listen to my concerns and panic. He went above and beyond to help me return the charger I had previously bought and assisted me in finding a computer that met the requirements for my test. Though I was initially directed to a coworker who was less than helpful and she made me feel like my only option was to spend over $600, Peter stepped in when he saw my distress. I was in tears, feeling hopeless about my chances of graduating due to my tech issues. Peter stopped what he was doing and found me an affordable, in-stock computer that fit the requirements I needed. He quickly ran to the back to grab it and checked me out immediately. Thanks to Peter's swift and compassionate assistance, I was able to set up my new computer in time to take my test and successfully pass which means i’ll be able to graduate this year! His kindness and understanding during such a stressful time made all the difference, and I am incredibly grateful for his dedication and support. Thank you, Peter, for going above and beyond to help me during a crucial moment. You truly made a positive impact, and I can't thank you enough!