Fast service , reasonable service , and free shipping
Jessica B
October 30, 2024
Ordered a stove and was told it would be in on a certain date. No one called to say it had arrived or what was going on so I called the store. Turns out you can’t talk to anyone in the store directly it automatically sends you to a call center. Surprise, the call center doesn’t speak fluent English. Hard to understand and communicate. Long story short I was told to go back to the store. I drive the 20 plus miles back to the store only to be told there was some sort of mistake and my stove was never properly ordered. Sales manager had a very lack luster attitude about the entire situation which really just put the icing on the proverbial cake and caused me to make the decision to cancel my entire order altogether. I won’t be back. In the end, it was really their attitude/customer service regarding the mistake more than the mistake itself. So … be careful because if they make a mistake they’ll not so friendly to fix it.
Response from Best Buy
October 30, 2024
Hello, Jessica
Thank you for feedback on Google my Business. Not having your delivery completed on a certain day frustrating. To have suffered through that kind of customer service to get updates regarding your order is quite upsetting. Here at the corporate office, we would want to hear more about the interaction with store.
Reach out on social media with the links provided. Please mention "Google Review 64370384", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Just when in and got what I wantrd
Service was okay
Response from Best Buy
October 27, 2024
Hello, Rave1,
I appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 64359885. We look forward to hearing from you.
Sincerely,
^Deysha