Great store the staff could be a little bit more helpful
If you’ve ever wanted to feel like Indiana Jones searching for a lost artifact, just try buying a pair of Beats headphones at this Best Buy.
We walked in at 6:15 PM, were greeted, and told someone would help us shortly. Cool. The worker even called on the radio—solid start. Then, time slowed to a crawl.
After 7-8 minutes of standing there like NPCs in an abandoned video game, we checked back in. Again, the radio call: “Those two gentlemen still need assistance with those Beats.” We foolishly believed this would summon help.
10 minutes pass. Nothing. The store might as well have been a haunted house at this point. Then, a guy from car audio appears like a wandering side quest character: “Y’all need help?” We say yes, thinking our saga is over. “I’ll get someone over here in a minute.” Spoiler alert: He did not.
Another 10 minutes pass. We finally ask for a manager, who—shockingly—solves the mystery of “Who Holds the Sacred Key to the Headphones Case?” And just like that, the lock is opened, and the treasure is ours! It only took 30 minutes and $130 plus tax.
Moral of the story? If you want headphones from this Best Buy, pack a snack and a survival kit.
Response from Best Buy
March 25, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in store shopping trips will be fast and efficient. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64965385".
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Regards,
^Josh
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Great Customer Service Experience!!!!… Great items!!!! Never had any problems