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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2990 reviews)
Georgina J
April 11, 2025
5 out of 5
Muy bueno
Artur P
April 08, 2025
5 out of 5
Quick and easy shopping. No one tried selling me anything that I didn’t need. Great customer service.
Cameron P
April 07, 2025
1 out of 5
Recently purchased a new washer and dryer from this Best Buy. The sales rep of course told us about the warranty so we got it for 3 years. The dryer started working fine and is now screeching. Sat on the phone for 1 and 1/2 hours and explained the issue and they said we have to call the manufacturer. Finally argued for them to send a tech and they said if it’s not related to installation we still have a fee EVEN though we paid hundreds for a warranty. I will use Lowe’s going forward and never Best Buy.
Response from Best Buy
April 07, 2025
Good Afternoon, Cameron,
We fully understand how you are feeling after not getting the assistance you needed while reaching out for an issue with your washer. We would be happy to connect with you and look further into these concerns. Please feel free to contact our team by sending us a private message with your full name, phone number, email address, and Google review reference number: #65019331.
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- Twitter/X (https://twitter.com/BestBuySupport)
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Kindest regards,
^Bobby
Elizabeth D
April 07, 2025
5 out of 5
Needed help with my laptop. Went in and was out in 5 minutes. Great service, no waiting.