Best Buy Garner

Ordered an open box "excellent" item, took forever to arrive. I open it, and it's missing 3 essential parts. Spoke to chat, they recommended i now drive to the store to fix the issue, no thanks. This is why Bestbuy will fail. Amazons coming for you.

I went to Best Buy to purchase a phone after the AT&T store gave me the run around for and hour and a half. (the person at AT&T also recommended that I go buy a phone at Best Buy when they weren't able to help me) The greeter at the door directed me to the right place to go and there were two guys who were very helpful to get me the new phone I wanted. They tried to get it set up for me, but AT&T still had my order processing, so they weren't able to, but I was able to switch my SIM card myself at home. The phone was also $200 less at Best Buy than AT&T! I also ordered a phone case for the new phone online and picked it up at the store and had a great experience with this as well.

Awesome customer service from the employees! Everyone that I met was friendly and helpful in my purchase for a new Samsung phone. I will definitely be returning to this Best Buy location if I need anything else.

I came in to exchange a ipad keyboard I ordered online. Customer service sent me to the Apple section, where the employee took my item and gave me the correct one. I was never told to return to the customer service desk afterward, so I assumed the exchange was complete. Later, I was called from a personal phone number by an employee and told it could be considered a ‘sale’ and that police could be involved. That was extremely unnecessary and stressful, especially since I followed all instructions given. I also felt uncomfortable being closely monitored while in the store. This was clearly a communication issue between staff, not customer wrongdoing. Threatening police over a simple exchange is unacceptable and made me feel disrespected as a customer.