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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3138 reviews)
Karyn
April 10, 2026
5 out of 5
Knowledgeable staff. Team members quickly found everything we needed and explained all of our options. We were in and out in less than 15 min.
V S
April 06, 2026
5 out of 5
The young man who assisted me in purchasing a new laptop was knowledgeable, incredibly helpful, and very patient with my million and one questions lol. I'm very pleased with my purchase and the excellent service!
Aakilah H
March 23, 2026
1 out of 5
While I have no qualms with Best Buy I was told that they handle the Geek Squad portion of the store as well. I just needed to have my battery replaced, which I pay for Apple Care and they created an appointment for me to see GeekSquad. The next couple of days were appalling. After I give my phone they shatter my back glass… and say they will fix it “free of charge”, insinuating they would have charged me but they’re gonna do me a solid and not. Well thanks I sure hope so, since you are the ones that did this in the first place! Next I drop my phone off AGAIN to have the battery changed and they throw away my keepsake. To others it may seem like a dumb fortune but this was something invaluable to me and I wish if they were gonna disregard things just tell me ahead of time so I can hold on to my things. When speaking with the manager he just kept saying there is nothing he can do. I trusted them to fix my phone battery and they only made things worse! I got my phone back and the haptics and vibrations are not working and apple has quoted me $700 to get a replacement phone. Apple ran their own diagnostics on my phone and saw numerous issues hence why they told me about getting a new phone. I’m not going back to GeekSquad to fix it because I’m sure they’ll find another thing to break.
Response from Best Buy
March 23, 2026
Thanks for sharing this review with us here. We’re concerned to hear about this experience, and the issues with your phone repairs, which we understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/ud6xNP), Twitter/X (https://bby.me/z0yAPf), or Instagram (https://bby.me/4oWBTI). Please include the Google Review reference number #133885 when reaching out.
Rebecca W
March 21, 2026
1 out of 5
Less than 1 star! Took my computer to geek squad 3x. They couldn't fix it and refused to refund my $179.99! Useless!
Response from Best Buy
March 21, 2026
Hey there. We know how important it is to have a working computer. Please send us a private message on social media, so that we can take a look at what is possible. Please be sure to include your review number, 133092, when reaching out. Thank you.
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