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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3179 reviews)
Cathy H
August 10, 2026
4 out of 5
Big selection of TVs. Fewer options for Samsung Galaxy watches. Front person can be intimidating. Know why you're going there.
Andy D
August 01, 2026
1 out of 5
BEWARE! Best buy sells used devices as open box! I purchased a dji action 6 marked as excellent and open box. The device recived and I found it was bound to someone elses account. Spoke with customer service they suggested that geek squad will fix this immidiately. They helped me to setup available bestbuy in 30 minutes. Thus I ended up with this best buy. The geek squad could not fix it and suggested me to return and exchange. But they did not want to exchange with a new device as and auggested me to go to another best buy. I asked them why cant they replaced it as it was 30 bucks difference with new one and for the hassel they caused. They asked me to wait for superwiser. And i qas waiting and waiting. Superwiser was busy in almost empty store at 8.40 PM. Time to close the store but the superwiser didnt show up.. the geek squad person asked me to come back in the morning next day. I just returned and come back. Worst customer service and deceptive business practice. THEY SELL USED AND REFURBISHED AS OPEN BOX!
Blake P
July 27, 2026
5 out of 5
Grate staff
Scott M
July 26, 2026
3 out of 5
Salesman makes promises he can't provide