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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3100 reviews)
Wyler F
December 18, 2025
5 out of 5
I believe that customer service is a huge part of any business no matter how big or small. I dealt with Trey this afternoon to purchase a computer and he was so knowledgeable and had such a positive attitude and was so patient and willing to help. Unfortunately the monitor we bought had a defect, so we returned to the store 4 hours later and Trey was still there! He made it a point to step in and assess everything, He found the issue and even took the time to ensure the new one was working properly. Kudos to Best Buy for hiring such a outstanding young man.!!
Julett C
December 13, 2025
4 out of 5
The staff is knowledgeable and courteous.
Jeremiah H
December 13, 2025
5 out of 5
Great service with quality staff.
Llego t
December 12, 2025
1 out of 5
Very bad, I asked if they could help me, they told me to get lost, I went around looking for help and they refused to help meI'm not even going back to look in the shop.
Response from Best Buy
December 13, 2025
Hello Llego,
Thanks for reaching out and providing your feedback. We can understand you not getting the help you needed would affect your shopping experience. We would like to see if we can help. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #86994 in a private message.
Facebook (https://bby.me/zeein4)
Twitter/X (https://bby.me/4vo83w)
Instagram (https://bby.me/96ucu4)