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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3121 reviews)
Antonio K
February 07, 2026
3 out of 5
Its best buy nothing really different or great. I will say the customer focus is excellent a team member engages women when I look like Iost. The biggest reason for the grade is pricing i find the exact or better items on line that are much cheaper.
Response from Best Buy
February 07, 2026
Hello Antonio,
Thanks for reaching out and providing your feedback. We're happy to hear that you had a pleasant visit with up. We're always looking for areas of improvement and feel you can provide some valuable insight. Can you connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #114222 in a private message.
• Facebook (https://bby.me/bcmmzh)
• Twitter/X (https://bby.me/ku8pep)
• Instagram (https://bby.me/u6eugq)
Ashley H
February 05, 2026
4 out of 5
Very limited staff this morning, which is why I didn't give 5 stars. But I am understanding, as being short staffed is frustrating for customers and employees, alike. However, Anthony, the gentleman at the front working security, was very helpful and super informative, he answered all the questions I had about a PC purchase, and what would work best for our gaming/small business needs. Unfortunately I just didn't have a lot of time to wait for someone to be available to help me back in that department, and so I didn't make the purchase like I intended to this morning. However, because of Anthony's friendliness and assistance I will make a trip back to this location another time to purchase and hopefully they will have more people working the sales floor then. Lots of people looking around for help today, but only one person on the floor.
As A
January 29, 2026
1 out of 5
1 month later I’m still waiting on my refund for the item that got delivered to a wrong person
Kristi W
January 29, 2026
1 out of 5
I wouldn't even give a 1 star but I had to. You can't talk to anyone inside the store. You have to interact with an AI. I use to love Best Buy but they just lost my buisness.
Response from Best Buy
January 29, 2026
We understand the frustration when you feel like you are unable to get the assistance you were looking for. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on Facebook (https://bby.me/yrcvcd), Twitter/X (https://bby.me/a06phi), or Instagram (https://bby.me/u5nsil), and mention your Google review, 110519.