Best Buy Garner

Everyone really has good customer service skills. They ask you if you need anything which is good and very helpful. These other stores (cough, cough) Walmart you can spend an hour there, and literally no one will care to help you.... I walked right in Best Buy dude immediately ask me If I needed help looking for something, which is absolutely perfect. I'm not sure why other reviews on here saying their customer service skills suck, because they've must've never been in a Walmart or Target before. I really hope this store doesn't go out of business. Not sure how Best Buy is doing financially? but I would definitely be very sad if this store went out of business.

I recently visited family in the area for just one week before heading back overseas for a 3-year Navy deployment. I trusted the Geek Squad at the Best Buy in Garner, NC to replace my iPhone’s battery, which was at 76% health. They ran full diagnostics, physically inspected the phone, and confirmed it was in great condition overall—no issues noted. I dropped it off, came back a few hours later, and was shocked to learn they had somehow broken the screen during the battery replacement. On top of that, they claimed the phone was now failing charging tests and other diagnostics that had previously passed. They said they had already ordered an identical replacement iPhone through Apple. Two days later, I returned to transfer my data to the new phone before surrendering the old one. Despite multiple attempts over 3 hours (and me waiting a total of 5 hours that day), the transfer kept failing. The staff believed the failures stemmed from whatever damage occurred while the phone was in their care—issues that only appeared after I handed it over. Geek Squad manager JJ offered no real solutions and simply pointed to the diagnostics form I signed (acknowledging potential data loss), claiming I was essentially out of luck—even though the data was intact until they damaged the phone during service. Best Buy floor manager Jeremiah tried to help but ultimately didn’t go far enough to make this right. In the end, after nearly 7 hours total wasted across visits (time I desperately needed with family before deploying), they refunded the $90 service fee, a MagSafe charger I’d bought for the old phone so I could still use it (since I couldn’t charge plugging in), and a screen protector for the new one. That’s it—no meaningful compensation for the broken device, lost data access, or massive inconvenience. This was supposed to be a simple battery service, not a nightmare that destroyed my phone and ate up irreplaceable family time. I expected professionalism and accountability from an Apple-authorized repair service, but instead got excuses and minimal refunds. If you’re considering Geek Squad for any phone repair—especially something straightforward like a battery—go directly to an Apple Store or an independent authorized provider instead. This location failed spectacularly. Avoid at all costs.

Called the phone number of the Garner store to reach the Geek Squad only to be put on hold, have someone who works "remotely" pick up the phone, offer to connect me to the store but first wanted all kinds of information having nothing to do with connecting me to the store. I called the local number again and the same thing, I get someone probably in India offering to connect me to the store provided I give them all kinds of information. Tried the local store number again only to end up with some "remote" person grilling me for info after telling me they would transfer my call to the store. Now I understand why the store was devoid of customers when we were there and the store staff seems down to a minimum number of employees. Best Buy as a corporation is struggling right now and the main reason is poor customer service. Edit: the canned response from Best Buy is ridiculous. I stated my issues and I'm not going to go all over the place posting it again. Best Buy simply doesn't care.

im trying to call my local store with an issue and and when i get AI i request a human being. next thing im on the line with a foreigner who i cant understand. all so they can keep their employees off the phone and save a buck.