I was shipped an open box pin locked pixel watch 4, so I went to the store to help unlock it or exchange it. They confirmed they couldn't unlock it, but didn't have one to exchange in store and recommended contacting customer service. Phone service took an hour to tell me they can't help with open box purchases, and chat service just said to return it in store or ship it back. Hours wasted on a product Best Buy didn't reset correctly, and I'm planning to cancel my total membership at this point.
Response from Best Buy
November 26, 2025
Hello, thank you for leaving us a review. Open items should definitely be ready to go when they are received. Can you please reach out to us on Facebook (https://bby.me/w3d8sg), Twitter/X (https://bby.me/gf3o9k), or Instagram (https://bby.me/0uzmkv) with more information about your experience? Please begin your message with "This is regarding my Google Review #75506".
I had a fantastic experience at Best Buy! thanks to Dylan. I was having a hard time deciding which laptop to buy I went in not knowing what I wanted, and he walked me through all the options. Dylan was incredibly patient and explained all the features and differences clearly. He didn't rush me at all maybe a little lol but made sure I felt comfortable with my decision. I absolutely love my new Laptop
Carolyn C
November 25, 2025
Went to BestBuy to purchase computers for a new startup business. Trinity and Parker went ABOVE & BEYOND to make sure we were getting the equipment we needed and the best protection plan for our needs and products. The BEST customer service experience I have ever had in a Best Buy Store.
snicker d
November 24, 2025
Even though they were busy at the time I was very happy with my return of a computer. I needed a gaming computer instead. The nice lady explained a lot to me and then got someone to help me find a computer to meet my needs. He was also very helpful and found me a great computer that was on sale.