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Best Buy Garner
Services Offered
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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2970 reviews)
Cecilia S
February 19, 2025
2 out of 5
These people are bouncing me around for more than a year now and they are not solving my computer issues. I am so disappointed with the services and the way that they have handled me as a customer. Don't think I am going to buy from them again.
Response from Best Buy
February 19, 2025
Hey, Cecilia.
Thank you for providing your insight. We would like to do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you private message us, please include your full name, phone number, email, and reference your Google review number #64830814.
Regards,
^Jason
Lui S
February 17, 2025
1 out of 5
BEWARE!! We ordered a desk online and when it came into this location it miraculously disappeared (I’m assuming someone purchased it even though we had already bought it..) now it’s out of stock and we can’t order another one.. I ordered 2 and only got 1 now I have to find another desk that somewhat matches the one I did receive because they STOLE it. I called customer service and they claim GARNER RECEIVED IT! Just somehow it disappeared since then.. BS
Response from Best Buy
February 17, 2025
Hello, Lui.
I understand how an item purchased not being available would be concerning and frustrating. We would like the opportunity to look into this and assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64823986.
Best,
^Allison
Andrew S
February 12, 2025
1 out of 5
Dumbest thing you can’t call and talk to someone in the store about a product issue.
Response from Best Buy
February 12, 2025
Hello, Andrew.
I do understand your frustration with not being able to contact the store directly. Stores may not be able to pick up calls at the time of calling, if this happens then you call is routed to our support line where a qualified Agent can provide support for your situation. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) and one of our agents will be happy to assist. When you message us, please include your full name, phone number, email, and a copy of your Google review number #64806384.
Best,
^Allison
Kari G
February 08, 2025
5 out of 5
Helpful staff. Polite. Clean, well laid out