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Best Buy Garner
Services Offered
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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2962 reviews)
Jonnie G
January 15, 2025
5 out of 5
With downsizing I had to give up my 85” tv so I checked out smaller ones at Best Buy. They were very helpful and I had made my decision in less than 30 minutes! Great staff.
PK
January 14, 2025
1 out of 5
One of the worst Best buy location that I have been to. First of all, a person named Xavier needs to be fired immediately. He has no customer service skill and makes snarky comments. I went them to return my online order which was accepted by the Bestbuy online system. Xavier made sure that my return process was complicated and difficult. My laptop was defective and wanted to return it and he made a comment stating “you have to wait until the last day to return your product?”. Multiple other comments were made for the return which is completely unprofessional. It’s within the return period, he should honor it and take the product back. Would not go back or even shop at Bestbuy after this experience.
Response from Best Buy
January 15, 2025
Hello, PK,
I know it's important to get the service you need in-store, so we appreciate this feedback. If you ever need future support or would like your experience formally documented, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please start your private message with “This is in regards to my Google review 64679876” and share your full name, email, and phone number to connect with a live agent within hours of operation.
Warm Regards,
^Meghan
Mary R
January 14, 2025
1 out of 5
You cannot speak to anyone on the phone in the Garner store-It goes to an international person who you cannot understand!!
Response from Best Buy
January 14, 2025
Hello, Mary.
I do understand your frustration with not being able to contact the store directly. Due to current labor shortages, stores may not be able to pick up calls at the time of calling, if this happens then you call is routed to our support line where a qualified Agent can provide support for your situation.
If you need assistance or have any questions, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64678922.
Best,
^AllisonS
Gemma A
January 13, 2025
4 out of 5
For the 2 hours we were there only one employee asked if we needed help. Also, I couldn’t find mics to attach to my phone. Everything else was fine.