Best Buy Garner

I came in to exchange a ipad keyboard I ordered online. Customer service sent me to the Apple section, where the employee took my item and gave me the correct one. I was never told to return to the customer service desk afterward, so I assumed the exchange was complete. Later, I was called from a personal phone number by an employee and told it could be considered a ‘sale’ and that police could be involved. That was extremely unnecessary and stressful, especially since I followed all instructions given. I also felt uncomfortable being closely monitored while in the store. This was clearly a communication issue between staff, not customer wrongdoing. Threatening police over a simple exchange is unacceptable and made me feel disrespected as a customer.

I have to wait 45minuts to the cansame one service to me

Friendly staff and very helpful. Easy to park right on the corner of the street

A dying breed I remember when Best Buy was the only place to buy all electronics it’s becoming a thing of the past.