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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3041 reviews)
Tiffany W
August 21, 2025
1 out of 5
The absolute worst. Nobody answers the phone. I'm trying to do curbside & finally had to go in the store!!!
Response from Best Buy
August 21, 2025
Hello, Tiffany,
Thank you for reaching out to us here on Google and taking the time to share your experience. We understand how important an order pick up can be, and we would be happy to take a closer look into this with you to document any feedback you may have for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 32803.
Facebook (https://bby.me/oyd9ur)
Twitter/X (https://bby.me/xnaeyg)
Instagram (https://bby.me/745ihl)
We look forward to assisting you there.
Regards,
^ Brandon
James K
August 17, 2025
5 out of 5
I got my AirPods 2 pro from the store and Jackie really had some exceptional customer service skills which made it worthy to purchase the product
Wileypolecat 8
August 14, 2025
1 out of 5
It is impossible to get anyone on the phone. If I can't get someone to answer a simple question why would I shop there?
HCB3
August 13, 2025
1 out of 5
Bait and hooked , The floor advertised one price the cash register rang a different price .. the store, would not honor their mistake..
Response from Best Buy
August 14, 2025
Hello!
Thank you for taking the time to reach out on Google with a review. I can definitely understand wanting the best deal possible, and expecting pricing on our products to be accurate. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #29010 in your message. You can find us here:
Facebook (https://bby.me/q04f77)
Twitter/X (https://bby.me/z974mm)
Instagram (https://bby.me/2qbw59)
We hope to hear from you!
Best regards,
^Ryan