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Services Offered
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Frequently Asked Questions About Best Buy Garner
How do I check product availability at the Garner Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Garner Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Garner stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Garner Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3078 reviews)
Ashley H
November 05, 2025
5 out of 5
Came to store to fix issue with online order and the team handled it efficiently and professionally. Thank you to Jeremiah & team
Monica S
November 05, 2025
5 out of 5
Very courteous and helpful
dp c
November 03, 2025
1 out of 5
Literally sitting here for 45 minutes with no help. Did find one person passing by and he said he would get me help and got on the radio and called for help. That was 25 minutes ago. I still have not received any help and the store is basically a ghost town as far as customers. Another guy finally just left after 15 minutes.
Updated, the person that called for help for me on the radio after 30 minutes and didn’t even acknowledge me. I am leaving. Businesses like this should never wonder why Amazon is taking so much of their business. I am happy to pay extra for good service, but I can’t even get acknowledged.
Response from Best Buy
November 03, 2025
Good Afternoon,
We absolutely understand how you are feeling after not getting the help you needed while in the store. We would be happy to connect with you and work to better assist you. Please feel free to send us a private message on social media, so our team can help.
- Facebook (https://bby.me/w4nfh8)
- Twitter/X (https://bby.me/1d80if)
- Instagram (https://bby.me/wnjqh0)
Kenneth S
November 01, 2025
4 out of 5
Great deals, like the selection as well.