Best Buy Gastonia

Used the locker pickup and was super fast and super easy.

Todo esta limpio y ordenado

The store was empty, and the employees were more interested in their phones than helping customers. I’m giving this place a good review because of Lynn at the front counter. She showed me where to go and kindly offered to help if I needed anything else. I waited for about 30 minutes, but no one came over to help me, even though Lynn had asked someone to assist me. She was polite and stayed with me the whole time. She explained everything I needed for the printer I was buying, how to set it up, and the features it had. Her customer service was excellent. It was clear that the store needs to better train its employees. I usually don’t leave reviews, but Lynn deserves recognition for her hard work. She was managing several tasks at once and was doing great at all of them. She even took the time to greet my son, who has autism. Other employees ignored him, but she noticed him. In short, if you need help, go to the front desk and ask for Lynn.

Great selection and generally good quality. Unfortunately, "the Geek Squad" failed to properly service my computer while it was under warrantee. The problem was on free recall notice from the manufacturer, one about which they were unaware. When I finally sent the computer back to the manufacturer after a year working with geek squad, they charged me full price to fix it. Best Buy should have known about this recall before it ever got to that point. It would have saved them time and me money.