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Best Buy Gastonia
Services Offered
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Frequently Asked Questions About Best Buy Gastonia
How do I check product availability at the Gastonia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gastonia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gastonia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gastonia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2729 reviews)
S T
October 04, 2024
4 out of 5
I bought apple 16” MacBook on Aug 17. Great product. It came with a $25 reward, which I got issued to me about 3 weeks later. I bought an Insta pot on September 9, using the $25. But, when I went to pick it up, it wasn’t in stock. And wasn’t coming back into stock. The customer service rep said they had to cancel the order and I’d get my $25 promotional bonus returned in 2 weeks.
I never got the $25 back. After 2 hours of “ground hog day” like conversation I’m told they have no way to re-issue promotional once an item is cancelled.
Is that even legal. The inventory was wrong. This isn’t my fault. Is there a basis for a class to show unethical behavior.
I’ve spent $5-7k with BB over the last 2-3 years. They don’t give a amp;@.
Off to post this all over the internet.
To the manager who got this issue escalated and ignored it … go work for Circuit city. This is how they got to extinction. .
BTW-Keep the $25 as a good bye gift!!! bye.
Hey google …
Kira B
September 22, 2024
5 out of 5
Excellent and friendly Customer service met me at the front door! A representative took me straight to the product I requested and to the register to check me out!
Wesley C
September 18, 2024
1 out of 5
Picked up headphones from a locker. Noticed the box was light and checked inside - no headphones inside the box. Waited 20 minutes at customer service with no communication about what was going on. Another ten minutes for them to swap it out. Save yourself time and money; Go to another Best Buy or just order from Amazon.
Response from Best Buy
September 19, 2024
Hello, Wesley.
Thank you for reaching out to us here on Google. As a customer myself I can understand wanting to get the needed customer service. We would like to document your experience, and do what we can to further help. Please reach out to us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and your Google review number #64217667. Hope to hear from you soon.
Regards,
^Jason
David H
September 15, 2024
3 out of 5
This place has gone down hill. Washer/dryer were a good deal. But they gave me a refrigerator line instead of the washer line and the dryer vent was missing parts
Response from Best Buy
September 15, 2024
Hi David,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to our team by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64203199 as reference. We look forward to hearing from you.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian