Frequently Asked Questions About Best Buy Gastonia
How do I check product availability at the Gastonia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gastonia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gastonia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gastonia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2841 reviews)
Patrick H
July 25, 2025
1 out of 5
When arriving the employee decided to take a lunch break and leave the other employee buy himself that was helping another customer. I set there and had to wait for the employee to come back from a break. After receiving the call 3hrs later the phone was ready. I arrived at the store a hour later thinking that would give them time to have everything together. I walk in and go to the counter to pick up the phone and the employee that was on the floor tells me that I would half to wait another hour that he had other customers that was there before me. Caught in disbelief I was like sir I had an appointment at 12:20pm and dropped the phone off for a repair. I informed him that I had received a call notifying me the phone was ready for pick up. He once again informed me that he had other customers that was there in front of me and would be a hour wait. I informed him that they had the phone for 3 hours for the repair and I allowed another hour hoping they would have time to square everything up. The employee walked away to the back office. I had my kids in the vehicle and was going to dinner so I could not wait any longer. I came back after dinner and walked in and signed the paperwork and received the phone and left. I use the phone for my company business and lost business due to this inconvenience. I’m very disappointed in the Best Buy of Gastonia Nc. Thank you in advance for taking care of this issue.
Drew B
July 20, 2025
5 out of 5
Best uys are always great
Debbie T
July 12, 2025
5 out of 5
Great service.
Brett M
July 11, 2025
2 out of 5
Went into the store in Gastonia to buy a laptop. This was my second trip. Sales people were standing around chatting with each other but no one offered to help me. The store was not very busy at all. Came home and bought one off Amazon! It arrives tomorrow.
Response from Best Buy
July 15, 2025
Hello,
Thanks for taking the time to share your feedback with us. Getting a new laptop should be exciting. I understand though visiting the store multiple times and not receiving the assistance that you needed to make your purchase, wouldn't be a welcome experience. I'd like to have our corporate team review this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/zjok2d), Twitter/X (https://bby.me/7d299a), or Instagram (https://bby.me/p1ia19), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. If you can also refer to your "Google review #14452" in your message, it'd be appreciated.
Sincerely,
^ Melissa