Best Buy Gastonia

When arriving the employee decided to take a lunch break and leave the other employee buy himself that was helping another customer. I set there and had to wait for the employee to come back from a break. After receiving the call 3hrs later the phone was ready. I arrived at the store a hour later thinking that would give them time to have everything together. I walk in and go to the counter to pick up the phone and the employee that was on the floor tells me that I would half to wait another hour that he had other customers that was there before me. Caught in disbelief I was like sir I had an appointment at 12:20pm and dropped the phone off for a repair. I informed him that I had received a call notifying me the phone was ready for pick up. He once again informed me that he had other customers that was there in front of me and would be a hour wait. I informed him that they had the phone for 3 hours for the repair and I allowed another hour hoping they would have time to square everything up. The employee walked away to the back office. I had my kids in the vehicle and was going to dinner so I could not wait any longer. I came back after dinner and walked in and signed the paperwork and received the phone and left. I use the phone for my company business and lost business due to this inconvenience. I’m very disappointed in the Best Buy of Gastonia Nc. Thank you in advance for taking care of this issue.

Best uys are always great

Great service.

Went into the store in Gastonia to buy a laptop. This was my second trip. Sales people were standing around chatting with each other but no one offered to help me. The store was not very busy at all. Came home and bought one off Amazon! It arrives tomorrow.