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Best Buy Gastonia
Services Offered
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Frequently Asked Questions About Best Buy Gastonia
How do I check product availability at the Gastonia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gastonia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gastonia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gastonia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2777 reviews)
Condor D
January 11, 2025
5 out of 5
Very good attention and service and help for the purchase and enough information necessary to make a good decision
eNeo
January 04, 2025
1 out of 5
I brought my PC for repair on Thursday, and they said it was all done by Friday, so i picked it up. They didn't fix it, so i brought it back the next morning, and they refused to accept it because i didn't have an appointment. I've been here 3 time for nothing.
Response from Best Buy
January 04, 2025
Greetings!
Thank you for bringing this to our attention. We are saddened to hear that this has been your experience and would like to investigate this further. Kindly send a private message or DM with your full name, phone number, email address, and location that this takes place to one of the following: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy). Please include Google Review 64642902 in your message when reaching out.
Thanks,
^Tina
Arlo B
December 30, 2024
2 out of 5
Not what it used to be in the early 2000s when there were a ton of customers, boxes flying off the shelves, and employees working at more of a feverish pace. I visited last night and there were about a dozen employees doing absolutely nothing. The security booth lady greeted me, but other than that they were just walking around and horseplaying amongst themselves.
Response from Best Buy
December 31, 2024
Hi there, Arlo,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting attentive support when shopping at your local Best Buy.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, Convo #64626982” when reaching out on social media.
Regards,
^Ravi
ron c
December 28, 2024
1 out of 5
Very shady practices. Placed order to receive comp .it was supposed to be at store on 28 dec received email on 28 dec saying it is delayed until 7 jan .called to get it worked out and 2 different customer service reps called me a liar .i have order email stating original order and they took money then changed delivery. It was time sensitive. I ordered because it said 28 dec .if not i would have ordered somewhere else .would not recommend for anything.and before you tell me to reach out on social media i do not participate in any of those .i have called 3 times was called a liar on 2 .ask to speak to supervisor and lady got rude .i will never buy here again and i will alert friends and family to avoid