Christine T
November 22, 2025
Good grief! Do not use their geek squad here. Too many problems to even type out, however, save yourself some stress, long waits, and substandard work. Plus - Best Buy do better! Hire someone. You shouldn't have huge long waits just to be able to pick up a laptop from Geek Squad!
Response from Best Buy
November 22, 2025
Hello, Christine,
We appreciate you taking the time to leave your feedback. Having to wait for your Geek Squad service is never great, so we can understand your concern. We would be happy to document you experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/9rgyp9), Twitter/X (https://bby.me/fv50dd), or Instagram (https://bby.me/yl9pje). Please reference Google Review #73149.
FexxSeranix
November 20, 2025
BEST BUY CUSTOMER SERVICE SUCKS
you cannot call the store and corporate customer service is trained to DENY, DEFEND and if that does not work DISCONNECT.
People very nice too me there.
Garren S
November 03, 2025
The geek squad team, specifically Chris, handled things quickly, professionally, and with great expertise. I will absolute return for any future tech issues, and recommend to any around.