Best Buy Gastonia

⭐️⭐️⭐️⭐️⭐️ Casey gets my blue ribbon for the day! 🏆💙 I stopped at Best Buy because my ancient little iPhone 12 was DYING and I needed a USB-C car charger so I could keep running around Charlotte. At checkout I told Casey, “I don’t need a bag, I’ve got my shoulder bag.” She immediately goes, “Well, what are you gonna do with the trash in your car?” OH MY GOD, CASEY. 😭 YOU ARE SO RIGHT. I was literally about to open everything in the car and be left holding cardboard and plastic like a fool. 😂 I took the bag, and it is now hanging by my gearshift as my new car trash bag. Such a tiny interaction, but she genuinely made my day. Give Casey her flowers—and my blue ribbon! 🏆 P.S. — ChatGPT helped me write this because “OH MY GOD, CASEY, YOU ARE SO RIGHT” apparently needed a little context. The dramatics are entirely mine. 😂

In June, I picked up a cell phone I purchased online. Guy told me about protection plan but I didn't have time so he said I had 60days. Came back to the same store and 2 ladies at customer service said I only had 2 weeks to buy a plan, I said well I thought online it also says 60 days but I would have to purchase in store. They said sorry that's wrong. Took me 6mins in the store parking lot to call BestBuy and purchase the plan. Not mad that I had to do it over the phone but that the employees were quick to just tell me no even thought I told them what the policy says online.

Employee wouldn’t take 2 minutes to schedule me an appointment after telling me I needed an appointment. So I walked out and went somewhere else Past encounters weren’t great either. Every encounter in the past was rude.

Worst store ever. I just went inside and as you enter into the store there’s a cop standing and an employee sitting and having an engage conversation. No hello or how can I assist you today. As I walk around the store no one came to assist me. I came to purchase a computer and a printer but needed help figuring out the best for my particular needs. I guest I’ll try Walmart or Amazon. I will never come to Best Buy again because of terrible customer service I just experienced. I expected more not from the cop that was running his mouth but from your staff.