Best Buy Gastonia

In June, I picked up a cell phone I purchased online. Guy told me about protection plan but I didn't have time so he said I had 60days. Came back to the same store and 2 ladies at customer service said I only had 2 weeks to buy a plan, I said well I thought online it also says 60 days but I would have to purchase in store. They said sorry that's wrong. Took me 6mins in the store parking lot to call BestBuy and purchase the plan. Not mad that I had to do it over the phone but that the employees were quick to just tell me no even thought I told them what the policy says online.

Employee wouldn’t take 2 minutes to schedule me an appointment after telling me I needed an appointment. So I walked out and went somewhere else Past encounters weren’t great either. Every encounter in the past was rude.

Worst store ever. I just went inside and as you enter into the store there’s a cop standing and an employee sitting and having an engage conversation. No hello or how can I assist you today. As I walk around the store no one came to assist me. I came to purchase a computer and a printer but needed help figuring out the best for my particular needs. I guest I’ll try Walmart or Amazon. I will never come to Best Buy again because of terrible customer service I just experienced. I expected more not from the cop that was running his mouth but from your staff.

Phillip is awesome!