Best Buy Gastonia

I’m so disappointed. We stopped in to this Best Buy this evening to look at refrigerators. We received no greeting upon entry to the store and only were asked if we needed help after standing in the appliance section for over 15 minutes. The young female associate was clearly new/undertrained and had another young female blonde associate wearing a traffic vest accompanying her to assist her. We asked if the price on this fridge was correct because we couldn’t believe it and were wanting to purchase it immediately, along with the extended warranty, and probably an air fryer. Both associates indicated that the price was correct and the blonde one even stated, “our prices are typically the best around. And we even price match. If you find this fridge somewhere else for lower, we’ll match the price on the spot”. Believing her, we asked to check out. As we were being rung up, the brunette female associate looked confused, and called over another team member—a young brunette man with a pony tail. He, too, seemed puzzled. They both spoke amongst themselves and after 2-3 minutes without explanation or consideration, the young man said, “we can’t sell this to you. The price tag is wrong.” We asked, “why did both associates confirm to us the price was correct after we asked. And we would like you price match. We’d like to this fridge for the price it is listed for”. He looked at the brunette female and said nothing. Then, he said to us, “oh, also, this is out of stock”. Without apologizing for confusion, the store’s very obvious mistake, or his lack of customer service or even kindness, they both walked away. He then radioed to “Brandon” to meet him on the floor. Someone came out from the back and then the three of them had a good laugh. The pony-tailed young man and the girl then removed the tag and giggled together as they walked off. I’m in customer service and my husband and I will literally drive far out of our way to purchase these items elsewhere so that we don’t patronize this Best Buy anymore. What a disappointment and absolute shame on the leadership at this location for how they’ve run it. I managed to get a photo of the fridge we wanted to buy before they took the price tag down. Don’t shop there, you won’t get the help you need. What you will see are a bunch of high school kids hanging around one kiosk, ignoring customers.

Not impressed with Best Buy in 2026. Not really a point to even have a tech store when they dont carry very much. I've worked in IT for several years. They always bombard you and wont let you look for yourself. I dont need help in this store. On top of that, my brother and I walked in yesterday at the Franklin Square in Gastonia. Went straight to printer section and we were looking and comparing. After about 5 minutes of staring at the printers, we were approached and accused of trying to steal by the police. Absolute discrimination. I will NEVER support Best Buy again.

Customer service is on point!

I'm and out got exactly what I needed. Staff was very knowledgeable and helpful.