Rayna is the worst customer service ever very rude and argumentative person
My wife and I went to Best Buy, today, to buy a Nest doorbell and speaker. We walked into the store, and ended up waiting about 7 or 8 minutes before anyone came to help us. When two employees did, finally, come to help us, it was very apparent that they didn't know anything about the product that we were interested in. We ended up walking out because the employees couldn't help us. I've been to this Best Buy several times before, and have always been satisfied with the service. Not this time, though.
I have bought several major appliances from this establishment and electronics!
This place stinks. Placed an order online for an Oura ring when it was on sale. Brought it to the store 3 days after purchasing it to change it for one size bigger. They wouldn’t honor the sales price and tried to charge me $200 more. Ended up returning the Oura ring and got my $300 back since I could get my size and wasn’t going to pay $200 more. Doesn’t make any sense to me. Poor customer service and business management. $300 was better than returning the item, but whatever I’ll just rebuy it from Costco.
Response from Best Buy
June 27, 2026
Hello,
Thanks for taking the time to detail your experience. We understand your concerns with not being able to exchange the ring for another size after the sale had ended. We would like to document your concerns.
Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 179089 in your message to us.
X: https://bby.me/BDb0dl
Facebook: https://bby.me/g5fXJL
Instagram: https://bby.me/mdyYdw