Great place and some, not all employees are eager to help you. While some pretend that their security discussion with the guard is of utmost importance
I need to speak to someone at the Gastonia store about a return I did this past weekend. I returned a laptop case that I didn't need and I think I left my plug for my new laptop I just bought from Best Buy in the bag. I can't drive to the store since I live 4 hours away. I was there for a family event. The problem I am having is I am being told I cannot talk to anyone at the store which is ridiculous. I need someone at that store to call me asap you can look up my information. Thanks
I knew exactly what I wanted and the website said they had it in stock. I walked in and when I got to the TV section there was no one in sight. I stood there, fifteen minutes before closing, with a confused look on my face. Still no one bothered to even greet me. Would have been an easy sell, but I'm over it. And, since this was the third location I tried, it is evident that Best Buy has shifted away from true customer service as a whole.