Best Buy Gastonia

On 10/10/26 we had a horrible experience!! Around 2:30 my mother and I came to this location so that she could look for a new tv to replace the one that she had purchased from this same location over 6 years ago. We told the guy that we were looking for aleast a 60in Samsung tv. He showed us a tv and didn't explain any details about it regarding size, quality, etc. We then asked him to show us the other Samsung tvs they had in the store. Then he started asking my mom for her budget which he ended asking several times. He started looking up tvs on his phone that wasn't in stock at the store. We told him that we wanted to leave with a tv today. Finally my mom said don't worry about my budget just show me what I am asking for. We finally got feed up and went to Walmart were we got great friendly customer service and walked out with a tv. My mom has made several purchases from this location: printers, tvs, lab top, mac book, geek squad etc. She & I have purchased several tvs and never had anyone ask us what our budget is.(She wasn't trying to purchase a house or a car, smh) Basically, just show the customer what they are asking for & give them the details of the product. Then the customer will then decide what they want to buy. Because yes you can go in with a "budget" but depending on quality etc the budget just went out the window. So don't ask that question again sir because you make people feel a certain way. Don't assume that someone even has a budget and I am sure if someone has a budget they won't have a problem letting you know that up front.

Waited over 30 minutes to try and get someone to get a macbook for me and was completely ignored. Went up to two associates and all they could do was radio someone and still got no help.

Muy profesional y amable

best buy is what I need. I think a lot of people buy most of this type of equipment online - especially since best buy and other stores ceased handling returns and started referring customers directly to manufacturers several years ago. the store is huge and at least they have some stock. if you want instant gratification, this is the place to go. they have reasonable prices and offer mainstream (not niche) items. this is a nice store and the management seems good and the sparse staff helpful and cheery. it's virtually impossible to find deep expertise on products these days, but Best Buy is at least trying to be there and compete. if you want it now, their BOPIS store/app combo is as good as you'll find. I like to leverage and reward their holistic retail experience online+brick & mortar with my business. Their local employees are my neighbors and I want to exercise the option to use them whenever and however I can.