Best Buy Gastonia

Will never shop at Best Buy again. I paid for installation of a new dishwasher and stove. They claimed they couldn’t install the dishwasher due to a leak and said it had to be fixed first. We paid a plumber $100 to come out, only to be told nothing was wrong. I spent over an hour on hold trying to get the installation rescheduled. When they called the day before to confirm, I was told the representative never rescheduled the installation, only the haul away of my old dishwasher. I then spent another two hours on hold, only to speak with a representative named Jesus P. (who would not provide a last name or email). He told me the soonest they could come was Saturday and said I could not speak to a manager. When I said I was ready to cancel the entire order, he was quick to offer a refund. He told me the only way to reach a manager was to call the store directly. After being on hold twice for over 30 minutes each time, my calls kept getting routed back to the call center. Eventually, they put in a request for a manager to call me back “in a few days.” Worst customer service I’ve ever experienced.

As hectic as shopping during the Xmas holidays can be, I ordered online and picked up the next day.

My husband and I had the greatest experience yesterday at Best Buy in Gastonia. We went to get help ,with a product we purchased from there the day before , and a gentleman named Bush helped us. He was absolutely incredible!!! His knowledge of the product, the time he took to explain everything ,and his customer service was excellence on a different level !!!! If you need a excellent Customer experience at Best Buty go ask for Bush!!! He is truly the best ! -,Bishop and Lady Benton

The staff was very knowledgeable and helpful with the purchase of our daughter's refrigerator.