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Services Offered
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Frequently Asked Questions About Best Buy Gastonia
How do I check product availability at the Gastonia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gastonia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gastonia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gastonia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2946 reviews)
David C
May 22, 2026
2 out of 5
The staff just stands there when you walk in. Don't think that you will ever be able to find a phone case on your own. The section is a mess and under stocked.
Response from Best Buy
May 22, 2026
Hello. It is concerning to hear that you did not receive the service we aim to provide or were able to find what you were looking for. Our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/mo4eWB), Twitter/X (https://bby.me/tOe1Bz), or Instagram (https://bby.me/4Z0EWm). Please be sure to include Google Review number 155630.
Thank you.
Charles S
May 21, 2026
1 out of 5
Was at the store for 20 mins tonight. Wish there had been someone to help me. The only "non customer" was the police. I then tried chat support. They said "my bad you should call the store". I called the store. I got an ai assistant that said "too bad and have a nice day". I then went back to chat and they said "too bad. Try the store" at which point I lost it and just wanted them to know that it was truly a bad experience.
Tiffany R
May 17, 2026
1 out of 5
Today I was scammed by someone and they picked up a curbside order from this location. I got an email from Best Buy stating my order was placed META GLASSES!! $344.70 to be exact. I immediately stated calling the store couldn’t get thru because of a AI voice on the phone! Kept giving me the run around about my order being placed and is that why I was calling never did let me speak to a rep. Meantime I’m on the phone with the bank trying to block my card. Best Buy asked me to verify my email after the purchase and I DID NOT VERIFY! It also stated that I should bring my photo ID after about 45 mins the order was picked up! Not by me that’s for sure and no one at this store asked for ID!!!! For a purchase of this amount and keep in mind I never verified my email! I finally did get a hold of a Customer service rep for Best Buy, but he did not work this actual location. I’m so disgusted right now. I have to wait about 10 days to get my money back. Businesses need to do their job and ask people for ID and have an actual HUMAN pick up the phone stop being cheap and using AI.
Response from Best Buy
May 17, 2026
Hello, Tiffany,
Thank you for reaching out to us here. We understand how important protecting our information can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 153631.
Facebook (https://bby.me/cMymZD)
Twitter/X (https://bby.me/FEXofC)
Instagram (https://bby.me/XvhbJm)
We look forward to assisting you there.
Srinivas K
May 14, 2026
1 out of 5
Junk this place is bought new refrigerator Samsung either Best Buy are Samsung don’t want be responsible it’s 4 months old why you take people money spend past 4 weeks on phone calls they hang up every time I call a person this is joke
Response from Best Buy
May 14, 2026
Hello there, Srinivas!
Thank you for taking the time to reach out on Google with a review. We fully understand wanting support for a Samsung refrigerator you purchased not long ago. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #152520 in your message. You can find us here:
Facebook (https://bby.me/lOO4g2)
Twitter/X (https://bby.me/BQ82rY)
Instagram (https://bby.me/bGqhew).