Lorraine W
August 28, 2025
Excellent service and they helped me find a labtop for my classes.
Would have been better had my cashier not been on FaceTime the entire time checking out
Walked in, used the bathroom, came back to the laptop section, nobody to be found.. walked around for 5-10 mins making loud comments like "huh, I wonder where everyone is at" and "is anybody working here"... Walked out and found 3 female employees having a chatty Cathy session. Walked past them and said this has got to be the worst customer service store ever.... Nobody wants to help but everyone wants sit on their phone or just chat in groups. Sad.
Response from Best Buy
August 22, 2025
Hello.
Thank you for sharing your concern with representatives not being available for support in school. I can certainly understand that having concerns with your support needs can be difficult. You can certainly reach out to us on any of our Social Media Profiles to report your concerns with service in store.
Facebook (https://bby.me/xqlpck), Twitter/X (https://bby.me/w80lgy), Instagram (https://bby.me/18l4n9)
Sincerely,
^ Tommy
I called Best Buy on Aug 1 because my tv wasn’t working. They transferred me to geek squad and said it would cost $125. I told them specifically that the back light was out and asked if they could bring that part with them. She said they couldn’t bring part, had to diagnose first.when he came out, he said it was the backlight but they don’t fix that, just throw out tv. I was furious that the person I spoke with, did not tell me that they don’t fix back light. She just took my money
Response from Best Buy
August 22, 2025
Hello, Jean,
Thank you for taking the time to leave a review. I can see how being told that your TV was not able to be repaired would be frustrating. If you'd like to formally document your experience of the service, please send a private message on social media. Please include Google Review 33222 in your message.
Here are the links to our socials: Facebook (https://bby.me/kvcfoq), Twitter/X (https://bby.me/71h2m0), or Instagram (https://bby.me/cc8zoz)
Regards,
^Meghan