This place stinks. Placed an order online for an Oura ring when it was on sale. Brought it to the store 3 days after purchasing it to change it for one size bigger. They wouldn’t honor the sales price and tried to charge me $200 more. Ended up returning the Oura ring and got my $300 back since I could get my size and wasn’t going to pay $200 more. Doesn’t make any sense to me. Poor customer service and business management. $300 was better than returning the item, but whatever I’ll just rebuy it from Costco.
Response from Best Buy
June 27, 2026
Hello,
Thanks for taking the time to detail your experience. We understand your concerns with not being able to exchange the ring for another size after the sale had ended. We would like to document your concerns.
Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 179089 in your message to us.
X: https://bby.me/BDb0dl
Facebook: https://bby.me/g5fXJL
Instagram: https://bby.me/mdyYdw
Staff very friendly. Not as big as I am use to. Didn't have alot of sound equipment for cars.
DJ is the coolest employee I have ever met. He's very amiable and easy to talk to and I think he should get the biggest raise ever. In fact, he should be CEO of GameStop because he is such a chill guy. I will be coming back, but only for DJ.
The staff just stands there when you walk in. Don't think that you will ever be able to find a phone case on your own. The section is a mess and under stocked.
Response from Best Buy
May 22, 2026
Hello. It is concerning to hear that you did not receive the service we aim to provide or were able to find what you were looking for. Our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/mo4eWB), Twitter/X (https://bby.me/tOe1Bz), or Instagram (https://bby.me/4Z0EWm). Please be sure to include Google Review number 155630.
Thank you.