Geek squad is horrible. Showed up for an Apple care appointment, and they stated they had to order the part. That’s fine. But then the employee starts saying how the part will come in and “you’ll only have a certain amount of time to come back” as if I failed to meet my obligation on showing up. I showed up at my appointment on time for the issue to be fixed, I don’t need a speech on time management when YOU don’t have the part.
Clarence T
August 09, 2025
Went to get a phone case and screen protector. I did have a few questions. Not one employee ask if I needed help. Another customer next to me even asked for help and the employee only said someone will be with you shortly. No one came to assist. Not a great way to keep customers happy
Response from Best Buy
August 10, 2025
Hello,
Thank you for providing your feedback on Google. Not having your questions answered about phone cases and screen protectors is frustrating. We would like to hear about your experience. Feel free to reach out through social media private links. When you are reaching out mention "Google Review #26990", provide details about your review, along with your full name, email, and phone number.
Facebook (https://bby.me/u2idhy)
Twitter/X (https://bby.me/fcnof5)
Instagram (https://bby.me/n4p10r)
Here to assist,
^ Jay
Had to exchange my birthday gift due to the lady who helped my husband the day before not knowing what she was talking about. Train your employees better please
Response from Best Buy
August 03, 2025
Hello and thanks for reaching out on Google, Shela.
We understand the frustration when your experience does not go expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/5dq2qx), Twitter/X (https://bby.me/txuptz), or Instagram (https://bby.me/u1prot), and mention your Google review, 24156.
Regards,
^ Graham
Never learned his name, but when searching for my PC parts for my birthday this guy was so helpful. He really knew what he was talking about, unlike this Best Buy in Rock Hill this guy said I only need 250W of power in my PSU for a gaming PC. Thanks for helping me make my purchase, spend over 2000 on it though.