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Frequently Asked Questions About Best Buy Gastonia
How do I check product availability at the Gastonia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gastonia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gastonia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gastonia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2982 reviews)
Sheila M
September 03, 2026
1 out of 5
Avoid this Best Buy and the management. Rude, hateful and I will never go back. This used to be one of the best customer service and friendly places to go, when Christy leaves maybe it will improve.
Timothy F
August 31, 2026
5 out of 5
Quick pickup!
Nick M
August 30, 2026
5 out of 5
⭐⭐⭐⭐⭐ Outstanding Service from Mella!
I had an excellent experience at Best Buy in Gastonia, and I especially want to recognize Mella for her outstanding customer service.
She helped me locate the right case for my new phone and then went above and beyond by helping me install it. It was her first time working with my particular type of phone, but what impressed me most was how she handled it. She carefully followed the instructions step by step, took her time to make sure everything was done correctly, and explained what she was doing throughout the process.
Mella was professional, patient, confident, and genuinely interested in helping me—not just making a sale. Those qualities are becoming harder to find in customer service.
Best Buy leadership should take note of this young lady. Based on my experience with her, I see tremendous leadership potential in Mella. Employees who are willing to learn something new, communicate clearly, and make sure the customer leaves satisfied are exactly the kind of people companies should invest in and develop for future leadership roles.
Thank you, Mella, for making my visit such a positive experience. Best Buy Gastonia is fortunate to have you on the team!
Larry M
August 27, 2026
3 out of 5
The young woman tried to justify the $30 charge to transfer info from my phone to a new phone. I have to stand there and watch the phone, it takes me away from talking to someone else, etc, etc.
Response from Best Buy
August 28, 2026
Hello Larry,
Thank you for taking the time to provide your review. We can understand your frustration with the pricing on the phone transfer. We would be happy to follow up and ensure this is documented.
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 213301.