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Services Offered
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Frequently Asked Questions About Best Buy Gastonia
How do I check product availability at the Gastonia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gastonia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gastonia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gastonia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2911 reviews)
John S
January 22, 2026
1 out of 5
I purchased a Nintendo Switch gift card from this store, and when the person I gifted it to tried to redeem it, the card did not work. I returned to the store with the gift card and receipt, but customer service said they do not refund or replace gift cards. Even when they were sold defective.
My only option was to file a fraud claim with my credit card company to get my money back. Very disappointing experience and poor customer service for a product they sold.
Response from Best Buy
January 22, 2026
Hi there John,
Thanks so much for taking time to send us your review. This recent experience regarding your Nintendo Switch gift card is understandably frustrating and disappointing. We'd like the chance to follow up and ensure this is addressed and documented here in our systems.
Feel free to reach out to our support teams on any of the following platforms, so we can better assist you.
- Facebook (https://bby.me/ht4ltn)
- Twitter/X (https://bby.me/1l1d6s)
- Instagram (https://bby.me/4uqa8x)
When reaching out, please reference your Google Review 107855.
Edgar V
January 17, 2026
5 out of 5
Although what I purchased they did not have in stock and had to order service was excellent and I received the product promptly. Highly recommended.
Irish G
January 13, 2026
4 out of 5
Was able to purchase the items we needed.
Quentin D
January 09, 2026
1 out of 5
I had to ask someone to help me