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Services Offered
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Frequently Asked Questions About Best Buy Gastonia
How do I check product availability at the Gastonia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gastonia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gastonia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gastonia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2886 reviews)
Ashley B
December 06, 2025
1 out of 5
The general manager decided that today they aren’t transferring data and phones when purchasing a new phone. We went out of our way to buy 2 new iPhone 17 pros at Best Buy today to do this and they decide that they won’t do that today only. I haven’t been to a Best Buy in years and that is going to continue at this point with these type of ridiculous practices when trying to hand over $2000 to a brand like this.
Response from Best Buy
December 06, 2025
Hello, Ashley,
Thank you for reaching out with your concerns on your Data Transfer not being completed in store. We would be glad to help you with setting up a Geek Squad appointment to assist you with transferring the data to your devices. Please note that without the My Best Buy Total membership the cost would be $99.99 each in store. Please reach out for support to any of our social media profiles below with Review 82713 for any other possible support options.
Facebook (https://bby.me/uwr954)
Twitter/X (https://bby.me/0fts5y)
Instagram (https://bby.me/8j9fys)
Carla Y
December 04, 2025
5 out of 5
Easy online ordering, pickup scheduled, and employees were quick to respond and load purchase once we had arrived.
Raymond
November 23, 2025
5 out of 5
Ye
Christine T
November 22, 2025
1 out of 5
Good grief! Do not use their geek squad here. Too many problems to even type out, however, save yourself some stress, long waits, and substandard work. Plus - Best Buy do better! Hire someone. You shouldn't have huge long waits just to be able to pick up a laptop from Geek Squad!
Response from Best Buy
November 22, 2025
Hello, Christine,
We appreciate you taking the time to leave your feedback. Having to wait for your Geek Squad service is never great, so we can understand your concern. We would be happy to document you experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/9rgyp9), Twitter/X (https://bby.me/fv50dd), or Instagram (https://bby.me/yl9pje). Please reference Google Review #73149.