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Best Buy Gastonia
Services Offered
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Frequently Asked Questions About Best Buy Gastonia
How do I check product availability at the Gastonia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gastonia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gastonia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gastonia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2786 reviews)
Jamie D
February 08, 2025
1 out of 5
Horrible customer service. Placed an order that was to be ready for pick up in one hour. I showed up 4 hours later after trying to text and call to check the status. Guy at customer nonservice said yeah it is not ready. Went to the front desk and asked for the manager because something didn’t seem right. The girl at the desk said she will help me I explain what is going on and she goes about 10 feet away from me and is whispering to maybe the manager. “Yeah we don’t have that in stock but they can help you look for another item in the back. I walk to the back and zerohelp starts showing me what they have when he is approached by another customer asking a question. The other customer said when you finish with her can you help “I can help you now”. I guess we were finished. No apology from the 3 people I spoke with
Response from Best Buy
February 09, 2025
Hello, Jamie,
Thank you for reaching out to us here on Google, and taking the time to share this feedback. We understand how important excellent customer service can be to your experience in store, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64792610
regards,
^Brandon
George V
February 07, 2025
1 out of 5
I purchased a screen protector for my cell phone, it had a lifetime replacement. The manager refused to honor the replacement. She accused me of trying to steal the glass protector. It seems that a previous employee switched the protector. I won’t be back. It used to be a fun store to go to that stood behind their products. Not any more.
Response from Best Buy
February 08, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to keep the screens on my devices protected with an extra layer. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64789696".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Pete A
February 07, 2025
5 out of 5
They helped me find the right Laptop at a great Price.
David B
February 04, 2025
5 out of 5
Bought a computer and the associate was knowledgeable and very helpful. He set my pickup at the Northlake location and it was ready when I arrived.