Best Buy Greensboro

Cashier told my wife that she could transfer Sim from old phone to new phone, new phone had no physical Sim so we had to pay $45 to restock a phone that still had factory screen protector on it because it wasn't ever used. We walked out and back in. I would not recommend bestbuy or apple. Poor service and product knowledge.

Absolutely unacceptable experience from start to finish. I ordered an item online and was clearly told a signature would be required for delivery. Because of that, I rearranged my entire day and stayed home waiting. No delivery ever showed up. No knock. No door tag. No notification. Nothing. FedEx was listed as the courier, but let’s be clear: when I place an order with Best Buy, Best Buy owns the experience. Passing the blame to a shipping company is not an excuse. When I called for help, I wasn’t connected to a local store. I was dumped into a call center where the only answer I got was, “We’ll escalate it and someone will contact you in 2–3 business days.” That’s not customer service. That’s a scripted brush-off. Meanwhile, I’m left without the product I paid for, without a delivery window, and without any real answers. No attempt to reschedule. No immediate replacement. No accountability. This is one of the worst online shopping experiences I’ve had in years. Best Buy clearly doesn’t value customers’ time or money, and I have zero confidence in ordering from them again. I will never purchase from Best Buy again, and I strongly suggest others think twice before trusting them with online orders *** edit after response *** You want to resolve this issue by me connecting with someone on social media? This is your best solution? This keeps getting worse with every interaction. 2/16/26 and I still don’t have the laptop and no resolution in sight.

I had a seamless online order and pickup experience.

Ordered online and as soon as I walked in they promptly went and got my item!.