Absolutely unacceptable experience from start to finish.
I ordered an item online and was clearly told a signature would be required for delivery. Because of that, I rearranged my entire day and stayed home waiting. No delivery ever showed up. No knock. No door tag. No notification. Nothing.
FedEx was listed as the courier, but let’s be clear: when I place an order with Best Buy, Best Buy owns the experience. Passing the blame to a shipping company is not an excuse.
When I called for help, I wasn’t connected to a local store. I was dumped into a call center where the only answer I got was, “We’ll escalate it and someone will contact you in 2–3 business days.” That’s not customer service. That’s a scripted brush-off.
Meanwhile, I’m left without the product I paid for, without a delivery window, and without any real answers. No attempt to reschedule. No immediate replacement. No accountability.
This is one of the worst online shopping experiences I’ve had in years. Best Buy clearly doesn’t value customers’ time or money, and I have zero confidence in ordering from them again.
I will never purchase from Best Buy again, and I strongly suggest others think twice before trusting them with online orders
Michelle W
February 09, 2026
Ordered online and as soon as I walked in they promptly went and got my item!.
Sandra P
February 06, 2026
We went in to check out the bone conductor head phones and the guy that waited on us took a lot of time to address all my concerns and explain how it works. I got one that you can swim and shower with them on. Not that I want to do that. It's made by Shokz. I love it!
They always have what you need, and if they don’t, they will find it. The employees are knowledgeable and helpful.