Best Buy Greensboro

I had such a fantastic experience with Cody that I had to share. From the moment I walked into the store, he greeted me with a warm, professional attitude and immediately offered to help with what I was looking for. Not only was he incredibly friendly and patient, but his product knowledge was also outstanding—he answered every question I had with confidence and clarity. He took the time to explain the differences between models without any pressure to upsell, and he made sure I left with exactly what I needed. It’s rare to find someone who genuinely enjoys helping customers and knows the products inside and out, but Cody is that person. Best Buy is lucky to have him—this level of service deserves recognition, and frankly, a raise. He truly goes above and beyond. I’ll definitely be coming back because of him. Thank you, Cody, for your exceptional service!

I was greeted as I entered the store with a kind greeting, which I appreciated.

By far the worst experience I have had shopping at this Best Buy for 8 years and I have never been treated like this before. I ordered an Apple AirPod max in December I started using them in march. I noticed something was wrong when I would click the buttons on my headphones. I contacted Best Buy and they informed me to drop it off to be checked. We dropped off the headphones and while they were testing the headphones they encountered the same issues I was having. The headphones was sent to Apple to be repaired and came back as “could not replicate the issue, device was returned”. Upon review with another Geek Squad rep we had the same issues. None of the buttons worked! I asked to speak with a manager as we just received these headphones and we were told “there’s an issue with your phone” so I told them to test it on there’s and they had the same issue and I was told to keep the headphones because there’s nothing more we can do for you. Manager never came out. We have bought house appliances, tvs games, laptops etc from here and have never encountered anything like this before. We have a Credit card for 8+ years to show how much we shop here very disappointing experience. Not to mention the stretches that came back on them.

Good service from the young guys at the laptop section