I called before i went to make sure they had what i needed. Despite me taking the time to make sure he understood what i was wanting he still had the wrong part waiting for me when i got there.
However they people in the phone section was very good about letting me plug up the closest thing to what i needed to make sure it worked.
They also tried to help me find it online.
Good experience in the door.
Pleasant experience on the phone just not efficient.
That said, we all make mistakes but it must be noted.
Same type of post happens several times would be a pattern. It would indicate the need to have more staff meetings lol. (Pay attention to detail being the subject. Dont just answer the phone, listen to the customer.)
I went from Brown Summit to Best Buy for nothing that day. Could have been avoided.
dlkennedy5
October 10, 2025
They delivered the order right to my front door instead of making me walk to the lobby to retrieve it! They get an A+ just for that.
Ignacio C
October 09, 2025
Excelente atención, hablan inglés y español y tratan de ayudarte con toda la paciencia del mundo