Got here at around 2:30, hoping to be seen early for my appointment with geeksquad, and ended up waiting until 4 pm. My appointment was at 3:40 and we're still waiting. Allegedly they don't have enough agents, yet I've seen 3-4 different people with geeksquad uniforms, including their manager.
Response from Best Buy
March 01, 2026
Good Evening, Ash,
We certainly understand how you are feeling after an unexpected wait for your appointment with Geek Squad. We would be happy to look into this situation further with you. Please feel free to send us a private message on social media. In your message, be sure to include your Google review case ID: #124573.
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- Instagram (https://bby.me/9ysh6s)
Christian T
February 24, 2026
Always quick and attentive
Singed up for a wireless line last month with Diarra Thompson.
I just got my bill. The bill is different what I signed up for. He never sent me copy of contract via email. He singed me up of higher plans than I agreed, was told Phone was free since I had iphone 15 with pervious company, but he lied again and bill showing $33 per month for 3 years. Also never told me about surcharges
I was deceived and lied to by Mr. Thompson. \
Response from Best Buy
February 23, 2026
Hi,
Thanks for taking the time to leave your feedback. We understand your concerns with your bill not reflecting the amounts discussed. We get why you would be frustrated. We would like to speak with you more regarding this matter and help in any way possible.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 121026 in your message to us.
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