Best Buy Greensboro

The Greensboro Best Buy either has misinformed employees or tbey are just trying to sell you things you don’t need . So I took my friend (a 80 year old woman who lives in Eden ) to the Best Buy in Greensboro after her TV set stopped working . She looked for about a hour and finally decided on one but apparently they didn’t even have it in stock despite having a display model . The sales people showed her a comparable TV which she thought would be ok . But then they started telling her she would be required to buy a “premium “ HDMI cable for $300 to get a true 4k picture . This is on top of a TV that already costs $900 ! The salesman started talking stuff neither of us really understood so I called my son Michael . He said that sounds fishy . He spoke with the salesman on FaceTime . He told the salesman a $15 4K HDMI cable will do the trick , theres no need for a $300 one . The salesman said it will technically give my friend a picture , but the cheap cable will cause color banding , audio lag and bad HDR performance on a higher end TV . My son said that’s not true , that HDMI is a digital signal so it either works good or it just doesn’t . He told the salesman that the cheaper cable will handle the required bandwidth perfectly to which the salesman then told my friend and I to cut the video and ended the FaceTime without my permission . They told my friend and I that my son is going off “theory” and not facts . They said if I listen to my son , my friend will be choking her new TV’s processing power . They refused to talk to my son again . Be very careful when shopping there . Have someone who knows things available . Especially if you’re two old ladies .

I went to Best Buy to see if I could trade in my laptop. I stood at customer service, one guy from the geek squad offered to get help. Stood there for another 15 minutes after three associates with blue shirts on walked by me and didn’t utter a word to me. I had to walk to the registers to get help. Asked for the manager, the apology was lack luster and she really didn’t care. Asked for another manager, he said he would talk to the associates. I asked for the big manger’s information and everyone was clueless, was told to call corporate to file a complaint. People work to hard for there money to receive terrible customer service. Needless to say I won’t spend a dime there anymore.

Fair asked for help he walked the other way

Great best buy , employees are super friendly