Best buy is simply terrific! I bought one computer on line but had to go to the store to return it because it wasn't the right one. When I went to the store, It was jammed with customers, but the salespeople were plentiful and very helpful telling me where to go. Thankfully, the return was easy and quick.
When I had a representative (Jacob), help me buy a new computer, he was outstanding! He never rushed me even though I had tons of questions. Although there were customers that interrupted us, he quickly directed them and focused on me. I'm not tech savvy and Jacob never made me feel stupid and he was able to explain things in laymen terms. I got the computer I wanted and saved 50% bc it was on sale! All in all, great!
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Spent thousands here. Will never spend another dollar here again. Go across the street to lowes
Response from Best Buy
August 02, 2026
Hi, Jacob,
We are sorry to hear that you feel this way and would like to know more so that we can improve customer experiences. We ask that you send a private message via Facebook (https://bby.me/6xp6TQ), Twitter/X (https://bby.me/CdupDk), or Instagram (https://bby.me/UNWz5G) and reference Google Review 197217.
Great service from the people, but a bit confusing to find for out of towners.