Local store number not provided. AI feels like a bad customer service representative blowing you off to webpages you've already looked at. When you get a real person they are in another country. They have no personal experience of the store. It's cold and impersonal. Why can't I just be connected to the store? Why is that not an option?
Response from Best Buy
June 20, 2026
Hello,
It can be frustrating not to find the help you need, so we appreciate this feedback. If you are in need of assistance, please reach out to our team on social media. Please include Google Review 174930 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Always a pleasure going here, staff is friendly, attentive and good at breaking down any added information. Like, add-ons, accessories, subscriptions and all the like. Many a different times have I gone and nothing but a good time. Thanks Bestbuy of Greensboro.
I stopped into this location to browse some of their PC’s and worked with a young man named Finn. He was incredibly knowledgeable and very professional. I told him what kind of things I needed the PC to do for my work and he found me the perfect fit at the right price. I’m not sure how much they’re paying this guy but whatever it is isn’t enough. If you need someone to work with Finn is the go to guy.
Had what we need. Employee greeting us at the door, pointing which way to go. I gave it a 4 because the person they called to help up never showed. I would've given a 3 except another employee stepped up to help, although not knowledgeable in the area we were shopping, he did wait with us for the employee who never showed, so I rated a 4.