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Frequently Asked Questions About Best Buy Greenville

How do I check product availability at the Greenville Best Buy?
How do I check my order status?
My local Greenville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Greenville stores’ holiday hours?

Recent Reviews

4.1
(2643 reviews)
Jeffery S
August 21, 2025
5 out of 5
Very friendly environment Very helpful And competent staff
Roger W
August 18, 2025
2 out of 5
Bought a new laptop and traded in my old one. While the in store experience was great the phone experience really stunk. I had left a photo file on the laptop that I was hoping they could save but I was totally unable to talk to anyone in the store. I know it is my fault for forgetting to save the file to my external drive you’d think there would be a way you could talk to someone in an effort to have the files saved so until I could get back to the store We’ll live and learn, this is what happens when the customer is unimportant and the last thing a business thinks about
Response from Best Buy
August 18, 2025
Hello, Roger, Thank you for writing a review. I can understand your concern with not being able to get in touch with the store. To ensure both customers visiting our retail stores and those calling in receive the most efficient support, all calls are routed to a national team. Please know, you can reach out to us for assistance anytime. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/v8fzvt), Twitter/X (https://bby.me/e3rakx), or Instagram (https://bby.me/sti13k). I’d recommend sending a private message or DM. Please include Google Review 31348. Regards, ^ Kristy
Alicia B
August 18, 2025
1 out of 5
The Geek squad area was very slow. I waited 30 minutes just to be told I would have to wait at least 15 more minutes. Only 1 person helping up front. Staff was not listening to what I was needing help with on my computer. I knew what was wrong-just not able to fix it myself. I did not wait and I took it somewhere else and it was fixed on the spot.
Response from Best Buy
August 18, 2025
Hi Alicia, Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you received from us didn’t meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist. We can be reached on Facebook (https://bby.me/nrxmsj), Twitter/X (https://bby.me/ey31zj), or Instagram (https://bby.me/6wok8v). Please also include the Google Review reference number #31225. Regards, ^Caleb
Dylan B
August 11, 2025
1 out of 5
Bought a TV a month ago told me they dont have it and couldn’t provide another TV with the same specs without paying $80 more.
Response from Best Buy
August 11, 2025
Hello there, Dylan! Thank you for taking the time to reach out on Google with a review. I can definitely understand wanting the exact same model you received previously We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #27603 in your message. You can find us here: Facebook (https://bby.me/lcc8xh) Twitter/X (https://bby.me/ma9j8x) Instagram (https://bby.me/kqr4b7) We hope to hear from you! Cheers, ^Ryan

About Best Buy Greenville

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