Best Buy Greenville

Knowledgeable friendly staff that did a superb job at explaining the answers to any questions I had. Not pushy to upsell me but rather gave me the information to make the right decision.

I had a very disappointing experience with the Geek Squad manager, although the other Geek Squad employees were wonderful and provided excellent customer service. My Apple Magic Keyboard was damaged and covered under AppleCare+. I contacted Apple, and they scheduled an appointment for me at this Best Buy so the keyboard could be sent in for replacement. The bottom of the keyboard had begun delaminating after only six weeks of ownership, and I had purchased it from this same location. When I arrived, the manager refused to send it in because he personally believed the damage was cosmetic. I explained that Apple had already reviewed the issue and confirmed that it was covered as accidental damage, but he told me he did not care. I then contacted Geek Squad support, who also confirmed that the damage was covered. They stated that the final coverage determination was not his decision and that the appointment should have been honored. I also contacted Apple again, and they once more confirmed that the keyboard was covered. When I went back inside to explain what both Apple and Geek Squad support had told me, he stopped me and said, “Go to Apple then.” I did exactly that. Apple apologized for how the situation had been handled and provided me with a tracking number for a replacement within five minutes. To be clear, every other Geek Squad employee I interacted with was friendly, helpful, and professional. This review is specifically about the manager's dismissive attitude and refusal to honor an appointment that Apple had already arranged and confirmed was covered. Personal note, I did edit this review to remove the managers name. He was wrong but doesn't deserve to have his name attached to something so negative forever.

Customer service was not helpful at ALL,no one asked to help in the PC area so I used my phone to help myself,spending 1500.00 someone should of been some type of assistance. Also it will be helpful to put signs up that say SOLD OUT..

Muy buen servicio y excelente atención del personal