I scheduled an appointment for today, Tuesday, to have a dash cam installed by the Geek Squad at 11:00 AM. They kept my vehicle all morning—and into the afternoon—only to tell me in the end that they couldn't proceed with the work because their schedule was already full. I drove an hour from Wilson with my baby. I wasted both my time and my money. A complete lack of communication and terrible service.
Response from Best Buy
May 05, 2026
Hello!
Thank you for your feedback. We appreciate you taking the time to share your experience.
So that we can formally document your concerns, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 149084.
Went in to replace hair clippers I had purchased under total tech, and found out Best Buy doesn’t sell them anymore. Kayden helped me order a different set within a few minutes, and I am shocked that less than 24 hours later they have arrived. 10/10 experience