Honestly I fed up with the fact that I ordered something supposed in my store then y’all let me know second before going into work that it’s not available,then i get TWO DAY SHIPPING on it now it’s delayed expected next week but honestly no it’s not near the holidays customers service should not be like this and if your going to give a delivery date it needs to come when it’s supposed to ITS MY MONEY I expect to have things here when it’s supposed initially says it’s SUPPOSED to be!
Response from Best Buy
January 14, 2026
Hello, Gabby,
Thank you for leaving us a review. It saddens us to hear that your recent experience with us was not a positive one, especially when needing clear communication with an item you purchased. We appreciate your feedback, and would like to formally document your interaction in our corporate system. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #104579" when reaching out on social.
Terrible costumer service
Response from Best Buy
January 06, 2026
Hello Andrea,
Thanks for reaching out and providing your feedback. We would love to learn more about your visit to our Greenville location experience as we are always looking to improve. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #101239 in a private message.
Facebook (https://bby.me/ha98if)
Twitter/X (https://bby.me/9nly5h)
Instagram (https://bby.me/8cnab0)
Rakishia
January 03, 2026
Geek Squad was fantastic.
Dustin Z
December 30, 2025
Honestly, it’s the typical Best Buy of these days. Young kids there to collect a pay check. There are few at any of the boxes anymore that have the drive the most employees did back when Brian Dunn was CEO. I walked through Home Theater and walked through on of the most profit margin driven areas in that dept and all the five employees did was stare at me from behind the counter. I think I got one smile, from an associate. I am in no way saying that any of them were rude just simply not engaged. The one employee I that actually helped when I was in a whole other department wasn’t even on the clock. He literally walked from the front of the store all the way to back to grab someone. Said I am sorry sir that you have waited so long, I grabbed someone for you. I watched him walked towards the front of the store say goodbye and walk out the door. Crazy. That kid super tall with glasses, I would be shocked if he wasn’t management and if he isn’t needs to be. Again, did I get what I came for yes. Was check out with the kids who rang me out good yes. Just things I noticed.