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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Greenville
How do I check product availability at the Greenville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2735 reviews)
Robin T
June 27, 2026
1 out of 5
It takes a lot for me to give a bad review because I spent my life in Customer Service but we went into Best Buy after a horrible experience at Walmart We walked in No one Greeted Us we walked around looking at TV'S waiting for someone to approach us to help, my husband found an associate who was with another Customer and was told he be there when he was done with this customer,well we never seen him again.FINALLY after 15 minutes standing and no one paying attention to us we seen a associate walking and my husband asked him to come here and the Associate yelled that he was NOT a DOG!!!!! we never said anything but "hey can you come here " he walked away from us Finally a Man came over to us with a slight attitude like we were bothering him and asked what we wanted we showed him the TV we wanted to purchase and he pointed to some buggys and walked off I felt so uncomfortable and unwelcomed, we bought the TV but I promise you We will NEVER step foot back in that store nor will we recommend Any of our friends to shop there! Poorest Customer Service Skills I have EVER experienced in Greenville NC...
Response from Best Buy
June 27, 2026
Hello,
Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 178836
JumpLuckman N
June 26, 2026
5 out of 5
It's good
Trell G
June 26, 2026
4 out of 5
Very good experience. Have found great deals on high end TVs for my new place. The associates were nice and helpful. I took a star because there was one associate who kept pushing for me to buy things I weren't interested in and pushed for me to apply for a credit line once I was ready to check out. I avoid them when I go now. Lol. I got what wanted with no issues, damages or defects.
Cathrine H
June 23, 2026
1 out of 5
My daughter damaged her iPhone back cover and wanted to have it repaired. Made an appointment for Sunday, showed up and was told they didn’t have a technician and would need to return.
Another appointment on Tuesday, they didn’t have the part and because we don’t have AppleCare they needed to hold onto the phone until the part came in, I wasn’t given an option to pay a deposit. By the way the part could take 2-3 days to a week.
Worst customer service and transparency and a total lack of regard for a person’s time and the resources to go to an appointment.
Ok this is pathetic customer service- none of their links work and they spelt my name wrong, nothing like moving the narrative to the side.
You can complain but we are going to make it hard to do so on any setting.
Response from Best Buy
June 23, 2026
Hello, Catherine,
We appreciate you taking time out of your day to share your feedback. Having to reschedule your phone repair can be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/TYxnlU), Twitter/X (https://bby.me/mzIByQ), or Instagram (https://bby.me/nm7dc3). Please reference Google Review, #176295.