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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
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Frequently Asked Questions About Best Buy Greenville
How do I check product availability at the Greenville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2730 reviews)
Jacob S
June 16, 2026
1 out of 5
Long story short: this store will not honor their own shelf price if it's higher online.
Tried to order a PC part that was marked down in-store. To be clear, not marked clearance or open box, just a sale price. Still available to order. Two different trips and spoke to an associate and manager. Both insisted that they have to charge whatever price is on the website and blamed the electronic tags. Manager referred me to their support chat, who clearly pawned me off to an AI chatbot after like 3 messages. Didn't do anything but offer me a credit card. Everyone I've told about this, including staff at another retailer, insisted that this can't be right.
Come to find out, it's literally in their pricing policy that if online or in-store price is lower they are obligated to honor the lower price. This was confirmed by their support chatbot. Apparently nobody here got the memo.
Staff were nice enough I guess, but pretty miserable customer experience. Would not recommend.
Response from Best Buy
June 16, 2026
Hello ,
We can see why you’d be upset with this pricing discrepancy, and we’re really grateful you took the time to share to let us know about this. We want to see if we can help. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #173263 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/CAMqY7)
• Twitter/X (https://bby.me/3GTq9r)
• Instagram (https://bby.me/uV4bAI)
Timmy R
June 11, 2026
5 out of 5
Went to Best Buy in Greenville today? We wanted to purchase our granddaughter, a apple watch. A young lady named Chelsea waited on us. Chelsea was very patient with my granddaughter, helped her pick out a watch , which was compatible with her telephone and explained her on the different watches. There's nothing better than having a pleasant nice person. Who is there for customer service? The young lady pictured in the picture with my granddaughter is Chelsea, who was our sales associate. I asked Chelsea what her future plans were, and she said she wanted to be a kindergarten teacher. Best Buy is lucky to have her as an employee. Im convinced , she's going to be a great kindergarten teacher also.
Joe B
June 03, 2026
1 out of 5
Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
Andrue D
May 22, 2026
5 out of 5
Always friendly and helpful staff