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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
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Frequently Asked Questions About Best Buy Greenville
How do I check product availability at the Greenville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2746 reviews)
Ahmad W
August 12, 2026
1 out of 5
Tried to exchange an item ordered offline from them… they said I had to start the return from my phone since I didn’t get it from them.. I tried and it wouldn’t let me… it expired the next day so I’m stuck with an item I can’t use…. Customer service is poor
Response from Best Buy
August 12, 2026
Hello,
We can understand how experiencing this kind of issue would be upsetting. We would appreciate the opportunity to discuss the return concern with you further. Please connect with us through a private social media message and reference Review #20223.
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Trail D
August 09, 2026
1 out of 5
This goes against the business of Best Buy. None of its employees is the decision of Best Buy to use AI for customer service. I wanted to reach out to the Greenville,, North Carolina Best Buy. It was unable to get a direct number. I had to go through an AI and I asked for a human being over a dozen times. It connect me to a foreign customer service link the customer service at the person at the other end was very nice. I ordered a product and I did not want it to be delivered. I wanted it to pick it up in the future. I will not be using Best Buy for any more of my purchases because they are not looking out for their employees. I know they’re trying to cut cost but sacrificing customers is what’s happening. I would not purchase another item from the store or any Best Buy anywhere in the country or buy anything else online from them in a day where business is closing right and left instead of looking out for the customer and employees are looking out for their multimillion dollar bonuses. Well they just lost a customer so hopefully their bonuses will go down and hopefully those who read this review will go somewhere else the purchase item they’re looking for one that supports our employees and one that supports their customers. These are my opinions so if you wish to see me, good luck, you can’t sue an opinion.
Victoria B
August 09, 2026
5 out of 5
Wanted to say thank you to Morgan who works for Verizon inside Best Buy she made checking out super easy and she has a heart of gold! You can tell she is passionate in what she does for the company and she is eager to help with a smile! Thank you again Morgan you’re the best!
Brittany S
August 07, 2026
5 out of 5
Knowledgeable friendly staff that did a superb job at explaining the answers to any questions I had. Not pushy to upsell me but rather gave me the information to make the right decision.