Best Buy Hickory

The staff here is always helpful! They really know their stuff! Thanks Best Buy!

Geek Squad in Hickory NC is the best. Very helpful and extremely knowledgeable of their products. They all need a raise. 😁

Beware of the cell phone section and their "help". My friend, an older lady was told her phone did not support fast charging. When I opened the settings and shower him that it did infact support it, he stated " it may show that but I assure you it doesn't, that phone is an economy phone and those features have been disabled ". I had her buy the fast charger kit ( includes the cord as well) it worked flawlessly and it did reconize it and it did quick charge.

For the most part, the staff at this store are friendly and genuinely helpful, and I appreciate the effort of most employees. Unfortunately, that was not my experience with the manager, TJ. When I attempted to return an item purchased through the Best Buy website and app, I was told that the item was sold by a third-party vendor and that I needed to contact another store or company myself. Instead of assisting with the return or following up, Mr. TJ redirected the responsibility to me and did not make any effort to help resolve the issue. Given that the item was purchased directly through Best Buy, this response was disappointing, particularly from a store manager. I am a frequent Best Buy customer, but I have had several negative experiences at this location over the past year that point to broader management issues. These include items listed as in stock but unavailable, items listed as unavailable but physically in the store, orders that were never delivered, and a Geek Squad appointment where I waited several days only to be told upon arrival that the necessary part was not available. This most recent visit occurred on an icy day, and the lack of support and professionalism from management stood out. I did not appreciate the tone or the way I was spoken to, and I left feeling that the situation could have been handled much more appropriately, particularly by Mr. TJ. Overall, this location appears to have a management problem that negatively affects the customer experience, despite having many capable and courteous staff members.