Best Buy Hickory

My phone’s charging port wasn’t functioning properly, so I stopped by geek squad to have it checked out, since I was in the area. I’ve always had great experiences with the staff there, but unfortunately that wasn’t the case this time. I will not name anyone personally as to not cause issues, but I used to be somewhat acquainted with the person who was working the desk, and was ignored by them until I asked if I could get some help. I am not sure if the service I received was due to the fact that there are personal issues between me and someone they are close with, but I find it unreasonable that they would allow that to affect them doing their job properly. They picked up the phone, plugged it in twice, and did not even bother to look inside the charging port to check for damage to the pins, water damage, dirt, or anything of the sort. They immediately diagnosed the issue as being a “broken charging port” and then quoted me $400-$500. Obviously that is out of most people’s price range in this economy, so I just left and decided I’d either diagnose the issue myself on my own time or take it elsewhere. Turns out, it was just some dirt. If they had shined a flashlight or just looked inside they would’ve seen that it just needed some compressed air blown into the compartment. I expect that when I choose to take my issue to people who are trained, that they would be able to quickly diagnose an issue that I could’ve done myself. If I was someone who hadn’t thought to check, and had taken their word for it, I’d be out of $500 for no reason. I find that ridiculous.

They lied to us about our phones we could not get what they said we could. Because we live in a siffernt county's

Their website is horrible! Scheduled an install, they canceled the install without informing us! Spent over an hour on the phone with 5 different departments trying to get answers on whether or not our delivery was even coming today. Not happy with their customer service.

Came in to look at Insta360 camera and accessories. So tempting to see the DJI and GoPro.