Best Buy Hickory

I’m very disappointed with how my two children, ages 8 and 11, were treated when they tried to buy Pokémon cards for themselves. I wasn’t the one making the purchase — I was simply there to support their collection — yet the cashier told my 11‑year‑old he couldn’t use his card because it “wasn’t in his name.” That expectation is unrealistic for children. Kids don’t carry ID, so how is a rule like that supposed to work? When I asked if he could use cash instead, the cashier still said no without giving any reason. My 8‑year‑old was also refused. It felt dismissive and discrimination against kids for no clear reason. Children should not be treated like they’re doing something wrong for wanting to buy trading cards — especially when Pokémon cards are literally marketed to kids. If the store has rules restricting minors from buying trading cards, they need to be clearly posted and applied consistently. Otherwise, families are left guessing day by day depending on who is working and how they feel. This experience was unacceptable.

Order online. Pick-up in store. Quick and stress free.

Awful

Cameron was so incredibly helpful and he was very knowledgeable of what we needed! Thanks!