Best Buy Hickory

Darius in the computer section was extremely helpful and helped us find the perfect computer for our needs

Sara gave Terrible customer service over the phone. Transferred me to the iPhone area. Got a recording that call cannot be completed. She just unloaded the call. Sales person mason gave me incorrect info yesterday when I upgraded my iPhone. Told me I would receive a shipping label to return my old iPhone. I was standing in the store. He told me I should receive it momentarily. I asked “if I don’t receive it, what do I do”. He said go to a Verizon store and they can give you a label. I asked “does it matter if it’s a franchise store?” He said no. So today I go to my local Verizon store. They cannot give me a label. Said I have to go to a Verizon owned store. I DO NOT HAVE TIME FOR THIS RUNNING ALL OVER THE PLACE. Mason should have given me correct information. It was a matter of “get the sale” and disregard any follow up. I heard a manager ask him how many upgrades he had completed. So it doesn’t matter if the customer gets the correct information, just make the sale. Terrible Service on Best Buy’s part.

I had my stereo and rear camera installed by Royalty and he did an amazing job. The install was quicker than I expected and he explained how everything worked. Royalty also corrected the issue of a previous employee selling me the wrong merchandise and giving me incorrect information. I definitely will recommend Royalty to anyone who wants to have similar work done. Thanks again.

Can you believe Best Buy doesn't sell Roku systems! I get Best Buy five more years at most and they're going to go the same route as Circuit City out of business. I talked to the 2 salesman in the TV area and they said they carry NO Roku. Who cares if it's online I'm not going to buy it online unless I go to eBay and buy it used from a individual for much less then Best Buy high prices.