Harold B
September 15, 2024
Best buy had the phone charger cord I need
Rude and inconsiderate employees! Could not get any help and had to go directly to customer service counter for assistance. I was told they would price match yet they would not honor manufacturers prices directly on the website. I would definitely recommend purchasing elsewhere. I will only be purchasing items online. This location has become a huge disappointment.
Geek Squad Employee was rude from the start, not helpful at all, extremely rude. Will never give my business to them. Recommend others to avoid as well.
Response from Best Buy
September 08, 2024
Hello, Kyle,
Thank you for your review. As a customer myself, I always expect any staff members I interaction with to offer polite and professional service. That’s exactly what we expect from our Geek Squad Agents. I understand your experience may not have been a reflection of the expectations we have in place. Our team would love to learn more about what transpired, as well as formally document your report.
You’re welcome to connect with us through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google review, 64171535.
Sincerely,
^Sarah
Just like another person referenced, I also had a bad experience with the female supervisor at the customer service desk. I went in with my elderly father and she was very curt, short and rude. I didn’t catch her name but she had blondish hair and it was in a pony tail I think. We ended up leaving and going down to target to try to find what he needed. We didn’t so ordered it on Amazon.
Response from Best Buy
August 31, 2024
Good Morning, Valued Customer.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64142239" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey