Best Buy Hickory

I walked around in the laptop department for 15 minutes and not one employee asked or offered help. There was atleast 4 employees in that department talking to eachother.

I stood in the tv section for 10 minutes while I waited for my husband. Not one salesperson came to ask if I needed help. That really irks me, especially since I am the one that will set up the wifi, our favorite apps, and will be controlling the tv because my husband doesn't want to deal with it. I bought a tv anyway because we needed it. But Best Buy, your reps need to do better. The other thing is, I wanted a Samsung TV, and being encouraged to by another brand is not what I want to hear. Was he being paid a better commission for selling LG's? I'm not sure, but that's what it made me think about. I do want to point out that if I were buying a computer that day, I would have definitely done so with the young man who came on over to ask I I needed help. I wish I had caught his name as he was the only person that day that asked if I had any questions.

Easy in and out experience for the most part, although it can be difficult to find help if you need it because everyone is already helping someone else. It had been awhile since I had been in the store and the layout had totally changed from how I remembered it. I already knew what I wanted, and knew it was in stock from the app and website. I assumed the routers would be near the computers, makes sense to me. I finally found them after casually wandering around the store 2 rounds. They were right in front of the check out counter, beside the car audio products. Who decided this was the best location for routers?

Customer service is trash . Had a extremely overweight worker named Sherman to help me and I never seen someone so lazy in my life wouldn’t sell me a phone because he said he didn’t want to spend time to unlock it