Brandon L
January 14, 2025
Easy in and out experience for the most part, although it can be difficult to find help if you need it because everyone is already helping someone else.
It had been awhile since I had been in the store and the layout had totally changed from how I remembered it. I already knew what I wanted, and knew it was in stock from the app and website. I assumed the routers would be near the computers, makes sense to me. I finally found them after casually wandering around the store 2 rounds. They were right in front of the check out counter, beside the car audio products. Who decided this was the best location for routers?
Customer service is trash . Had a extremely overweight worker named Sherman to help me and I never seen someone so lazy in my life wouldn’t sell me a phone because he said he didn’t want to spend time to unlock it
Response from Best Buy
January 11, 2025
Hi, Stacy,
Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention.
We would love to address any questions or concerns you may have. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64667982 as reference. We look forward to hearing from you.
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Best,
^Kadian
Very helpful woth a return and answered all questions about local best buy locations and how long or how many in stock they have. Good worker in customer service
Best buy just isn't the same as it used to be. The store feels very minimal compared to years past.