Marissa S
February 02, 2025
Associates are always helpful and friendly!
Staff was super helpful in helping us buy a preowned IPhone 12, we were in and out in 5 minutes with the phone and a case. Staff were all extremely friendly and went to find a their only case for the iPhone 12. My only complaint was the lack of case options.
I walked around in the laptop department for 15 minutes and not one employee asked or offered help. There was atleast 4 employees in that department talking to eachother.
Response from Best Buy
January 16, 2025
Hello, Andrew,
Thank you for leaving us a review. As a consumer, I understand the importance of seeking assistance, especially when considering an investment in a product. We aim to ensure that you feel assured in your purchasing decision, fully aware that you have received the expert guidance required. We appreciate your feedback and would like to formally document your interaction. If you could, please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64687335" when reaching out to us via social media.
Thank you,
^Ruby
Nalaine B
January 16, 2025
I stood in the tv section for 10 minutes while I waited for my husband. Not one salesperson came to ask if I needed help. That really irks me, especially since I am the one that will set up the wifi, our favorite apps, and will be controlling the tv because my husband doesn't want to deal with it. I bought a tv anyway because we needed it. But Best Buy, your reps need to do better. The other thing is, I wanted a Samsung TV, and being encouraged to by another brand is not what I want to hear. Was he being paid a better commission for selling LG's? I'm not sure, but that's what it made me think about.
I do want to point out that if I were buying a computer that day, I would have definitely done so with the young man who came on over to ask I I needed help. I wish I had caught his name as he was the only person that day that asked if I had any questions.
Response from Best Buy
January 16, 2025
Hello, Nalaine,
We understand your concerns and we do not take your feedback lightly.
Our store advisors do not work on commission so I'm saddened that you feel that way. We would love to get some more information about the experience you've had and the store you visited, so that we can look further into this matter. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64684257 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian