Best Buy Hickory

This has to be one of the most helpful, friendliest best buy I have ever been to. Every single employee was welcoming. These employees deserve a raise.

Great store very helpful.

I’ve tried to call the store and when I finally get to speak to someone they can barely speak English and don’t sound like there even in this country. It really ticks me off you can’t simply call the store to get ahold of the geek squad and ask a question about getting something repaired and the store is 40 mins from where I live. That’s a long way for me to have to drive just to figure out if they can help me out or not.

Over the years we have spent a lot of money with Best Buy. When we purchased a washer and dryer back in 2021, we also purchased a 5 year extended warranty for each. Back in September, the washer kept getting unbalanced and shutting off when it had never done that before no matter the size of the load. So we contacted Best Buy customer service and could barely understand them because of the language barrier. They scheduled a repair person to show up on Monday, Sept 29 between 8am-12pm. No one confirmed or showed up. So back on the phone with limited understanding on both ends of the line. Another appointment scheduled for Thursday Oct 2 between 8am-12pm. No one confirmed or showed up. Later that day I received a phone call from the repair company that was supposed to come and they said that they did not know why Best Buy was trying to send them because their repair person was on vacation and they told them not to schedule anything for that week. So back on the phone with someone in another country to try to explain. They rescheduled a repair for the next Wednesday morning with the guy who was on vacation the week before. He showed up. I told him to let me show him what it was doing. He told me not to put any clothes in the machine because he had to run some "tests" first without any clothes. About 15 minutes later, he tells me that there is nothing wrong with my machine and that all the sensors are working correctly. After arguing with him and telling him I would like to show him, he assures me it was fine. I asked him how he would get paid if it was fine. His words: "I will write down that I did something to it". He did NOTHING! When I tried to wash clothes later that day, I had the same problem with it getting unbalanced and cutting off. I would have to spin clothes in small batches to get it to not shut off and then they were still too wet, which makes my dryer work harder. In the meantime, we were also having an issue with our refrigerator which was not purchased from BB. I was chatting with the repair person and telling her about my washing machine issue. She went and looked at it and said that I needed suspension rods and that the drum should not bounce up and down when pressed on. She said to contact BB again and request their repair company and they would be glad to fix it. So this time I went the online chat route. First time I tried it, they were having "technical difficulties" and asked if I could try later or the next day. So I did. I told them the whole story AGAIN and specifically requested the new repair company (and they do use this company), and specifically requested a morning window because I am not home in the afternoon. So I get a confirmation number and a date of Wednesday, Oct 22 but no time frame. I was told we would hear from them the day before about that. So we get a message on Tuesday, Oct 21 that someone from NOT the company I requested would be there on Oct 22 between 1:00-5:30 pm. I immediately got online and told them to cancel it, and that I was SO angry that this had been such a nightmare and that we would not ever buy from them again and I would be writing a bad review. All this to say, BEST BUY DO BETTER for your customers. Have customer service reps that speak understandable English for those of us that speak English only. I spent at least 5 hours either on hold or on the phone and online chat trying to get this problem resolved and it never got resolved. Plus being available for time frames that no one ever showed up. So frustrating. So we have purchased a new washer from a locally owned company with their own repair department. DON'T WASTE YOUR MONEY ON EXTENDED WARRANTIES AT BEST BUY BECAUSE IT IS A TOTAL NIGHTMARE TRYING TO GET PROBLEMS RESOLVED. IF I COULD GIVE A NEGATIVE NUMBER REVIEW, I WOULD! *Tried to upload a video but could not get it to work*