Michelle W
February 20, 2026
Good service. However, the sales associate wasn't knowledgeable about how to receive my 20% back after he had me apply for a best buy credit card to purchase my phone. I paid in full that day and was told when I received my card and my rewards show up in my account, I could get my money at the customer service desk. This isn't how it works . The credit card company has to issue a check. The manager Jared was great at explaining the process and promised to explain it better to the sales staff so this does not continue to occur.
Ethel-lyn H
February 18, 2026
I bought a TV with help of lady that rings up purchases. Couldn't find a sales person.
Hi Best Buy, The Verizon guys are not really helpful. All they do is talk to one another and be on their phones. Very disappointed
Response from Best Buy
February 16, 2026
Hi there! Thank you for sharing your feedback. If you need any assistance, please reach out to us on Facebook (https://bby.me/akcelq), Twitter/X (https://bby.me/nm8ie7), or Instagram (https://bby.me/ct9gnv).
Thanks!
I visited BB today looking at TVs. I spoke with Ty. I had done some research, but Ty was very knowledgeable and patiently helped me narrow it down by explaining features and benefits of what I was looking at. Im coming back to purchase it this week thanks to Ty. You've got a great employee!