Best Buy Hickory

It's bestbuy, something's are cheap and some not so much considering you can get things online cheaper. They have improved on getting people discounts and price drops and certain offers that can suck in customers, and service seems to be good, just plan on being broke if you come here, especially if you are with a spouse.....

Ok. Met Joshua today and though his shirt said Samsung he went out of his way to help me. Probably one of the best customer service interactions I have ever had. Wasn't expecting this level of service at a BestBuy

Horrible experience with terrible customer service. Pre-ordered a cell phone over a week before release. Received an email the day before it was supposed to be ready stating my order was cancelled. Attempted to call, only to be directed to their call center and ran through the wringer of transferring the call to incompetent individuals who don’t have an answer. Finally decided to drive down and see what’s going on with the order (hour drive). I was told that the order was cancelled due to a “pre-activation error, that they were going to call me but they’re phones were off the hook, and that there was nothing they could do until they had inventory of the phones. I said “can we fix this tomorrow when the phones are available?”. I was told “I can’t guarantee it, but we open at 10”. Given I’m an hour away, I asked if either I could call or they could call me to save us both time. They said they wouldn’t be able to… Fast forward to me showing up at 10am on the phone’s release day, the same individual, Victoria, was rude, unhelpful, and incompetent. She didn’t attempt to problem solve at all, while her worker tried to say it was possible to order it from a different location or activate one of the phones with less memory. I ended up walking away and cancelled my additional smartwatch order. The customer shouldn’t face the consequences of the businesses’ mistakes, yet here I am after taking 4 hours drive time total when gas is =$3.59/gallon with no new phone after pre-ordering over a week before release. Unacceptable.

I had excellent service. Very knowledgeable, helped me with a new laptop and printer. Listened to my needs without trying to break my wallet.