Best Buy Hickory

Well we drove from mooresville to hickory to get an item that we were told they only had 1 left. We actually called and spoke to Anu and purchased it so it would be ready when we got there. Well when we finally got there our order was canceled and the guy didn't know why. BUT... he told us they had 15 of the items we wanted. Now we only needed 1 . So now we had to call best buy customer service to make sure we get refunded for the item we paid for. So not only did 350 come out once but it came out a second time because of their canceling it.

I came by to buy a phone today this was between 2 and 3pm. I waited to they was done with the customers they were working with. I turned my back for a second and both workers was gone. I was not going to try and find them. If you don't find the exact workers, all I will get is, I don't work in that department. I know they seen me walking around. The store had very few customers. I can't believe no one even come up to me and ask me if they could help. I didn't even get anyone to say, welcome to Best buy how can I help you. No acknowledgment at all. Everyone wonders why box stores are going under. I had to drive over 30 miles one way to come down. This is a big joke.

The guy I asked to help me find my TV pulled it out and set it on the floor and asked me if I was ok carrying it to the the front and then went to go back talking to his coworkers. I then proceeded to the front to ask another gentleman where checkout was and he pointed to it. God forbid a someone has to assist with carrying something in this store.

Returned a SSD. Have been going around and around trying to figure out why I haven’t received my refund a month and a half later. Only information I’ve gotten is that it’s from a third party seller. As of today I have found out they did not process my refund in store correctly and I will have to drive all the way there to figure it out… such a waste of my time and money, over a simple return. Especially for those of us who don’t live near one.