Best Buy Hickory

Horrible experience with terrible customer service. Pre-ordered a cell phone over a week before release. Received an email the day before it was supposed to be ready stating my order was cancelled. Attempted to call, only to be directed to their call center and ran through the wringer of transferring the call to incompetent individuals who don’t have an answer. Finally decided to drive down and see what’s going on with the order (hour drive). I was told that the order was cancelled due to a “pre-activation error, that they were going to call me but they’re phones were off the hook, and that there was nothing they could do until they had inventory of the phones. I said “can we fix this tomorrow when the phones are available?”. I was told “I can’t guarantee it, but we open at 10”. Given I’m an hour away, I asked if either I could call or they could call me to save us both time. They said they wouldn’t be able to… Fast forward to me showing up at 10am on the phone’s release day, the same individual, Victoria, was rude, unhelpful, and incompetent. She didn’t attempt to problem solve at all, while her worker tried to say it was possible to order it from a different location or activate one of the phones with less memory. I ended up walking away and cancelled my additional smartwatch order. The customer shouldn’t face the consequences of the businesses’ mistakes, yet here I am after taking 4 hours drive time total when gas is =$3.59/gallon with no new phone after pre-ordering over a week before release. Unacceptable.

I had excellent service. Very knowledgeable, helped me with a new laptop and printer. Listened to my needs without trying to break my wallet.

Time for a new laptop. Expert advice. Got what we needed.

Well we drove from mooresville to hickory to get an item that we were told they only had 1 left. We actually called and spoke to Anu and purchased it so it would be ready when we got there. Well when we finally got there our order was canceled and the guy didn't know why. BUT... he told us they had 15 of the items we wanted. Now we only needed 1 . So now we had to call best buy customer service to make sure we get refunded for the item we paid for. So not only did 350 come out once but it came out a second time because of their canceling it.