Best Buy Hickory

I made a purchase online for the Ps5 Ghost of Yōtei edition on Nov 23, I went to pick it up on the 26th at the Hickory NC location, when I get there I notice the box was compromised on different side corners, this is an expensive purchase I had been postponing for a while. I didnt want to have issues with the product in a few months when it should have been brand new. I asked if I could return it and order a different one. The lady at the desk said it would be doable and she refund the beat up ps5 ordered a new one and told me it would arrive at the store on Dec 5th and I could just go in and pick it up then. It was a little wait, no problem. I went today to get the new ps5 same edition as was requested but when I get there the lady brings out the same exact one. I made her aware that it was the same one I returned and I had been told the they would reorder the item for me and it would be a wait but I could pick up the new one today. She told me that it was he said she said and that was what they had. She wasnt rude but it was a lie, she told me she wasnt there when that conversation happened, I am almost 98% sure she was the one that attended me on Nov 23rd. I was upset, I told her it cant be he said she said if I have the confirmation for both transactions on the app, the original purchase on the first day, the return and repurchase of the one ordered. Why in the world would I leave empty handed on Nov 26, get told to wait 9 days and go back to pick up the first one I said I didnt want? I was angry because at that point, the edition is no longer available on best buy. What happen to the second one I ordered that day? She didnt even look at my receipts to see i did in fact have a paper trail and it wasnt a he said she said made up lie. I ended up leaving and asking for a full refund, I could end up sourcing the same edition elsewhere at some point, at this point I just dont want to give my service to the location because clearly I was lied to that day and my time wasnt respected and the loyalty honored. I lost faith in their integrity to do what is right by the customer who paid more than $600 in total. I couldn't let it go the more I thought over the lies that cost me the console, so bad review for the incompetence and lies it is.

No employees around when you need help.

Not a bad location for merchandise. Does have ok varieties. They didn't have much a black Friday sale but they r ok.

Was able to get my black Friday deal